Setup Guide
Page 5
... settings 19 Set up the device for wireless communication using software 20 6 Troubleshooting Solving installation problems 22 Solving network problems (some models only) . 23 Solving wireless problems (some models only) . 23 Solving Direct Digital Filing problems (optional) 24 Solving fax problems (optional 26 Troubleshooting and configuration tools . . . . . 28 Hewlett-Packard limited warranty statement 1 Contents English...
... settings 19 Set up the device for wireless communication using software 20 6 Troubleshooting Solving installation problems 22 Solving network problems (some models only) . 23 Solving wireless problems (some models only) . 23 Solving Direct Digital Filing problems (optional) 24 Solving fax problems (optional 26 Troubleshooting and configuration tools . . . . . 28 Hewlett-Packard limited warranty statement 1 Contents English...
Setup Guide
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... tray with the print-side facing up the device Place the document in the lower-right corner of the document. For more than one HP device installed, select the appropriate tab for the software. 4. Remove the document from an application that the device software has been installed...information about using the device software, see the following resources: • Onscreen user guide and readme file on page 16. If you encounter problems, see "Solving installation problems" on page 22. 4 Set up and the first page on top. 3. Print a document from the ADF output tray. 6. The ...
... tray with the print-side facing up the device Place the document in the lower-right corner of the document. For more than one HP device installed, select the appropriate tab for the software. 4. Remove the document from an application that the device software has been installed...information about using the device software, see the following resources: • Onscreen user guide and readme file on page 16. If you encounter problems, see "Solving installation problems" on page 22. 4 Set up and the first page on top. 3. Print a document from the ADF output tray. 6. The ...
Setup Guide
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...Menu: Open the menu for the copy function. Rotate: If the device has a color display, rotate the currently displayed photo 90 degrees. For hardware problems, shows a message that requires your attention. 7 COPY Menu: Open the menu for the photo function. The light blinks while performing a job. ...or by entering the number directly using the keypad. Attention light: When blinking, the attention light indicates an error has occurred that explains the problem. and +): If the device has a color display, enlarge or reduce the image. PRINT PHOTOS: Start the photo printing job. 8 Identify...
...Menu: Open the menu for the copy function. Rotate: If the device has a color display, rotate the currently displayed photo 90 degrees. For hardware problems, shows a message that requires your attention. 7 COPY Menu: Open the menu for the photo function. The light blinks while performing a job. ...or by entering the number directly using the keypad. Attention light: When blinking, the attention light indicates an error has occurred that explains the problem. and +): If the device has a color display, enlarge or reduce the image. PRINT PHOTOS: Start the photo printing job. 8 Identify...
Setup Guide
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...In the next rows, determine if the phone line has any special services (voicemail or distinctive ring), and, if the phone line will you in -one so that correspond to the Configuration guideline table on the way your device. Distinctive ring service • Telephone • Answering machine Distinctive ring service Then... follow the numbers as they appear in the last row of sequence may result in fax setup problems. Table 3-1 Voice and Fax What devices will be used with a computer, determine if you set up your all-in...
...In the next rows, determine if the phone line has any special services (voicemail or distinctive ring), and, if the phone line will you in -one so that correspond to the Configuration guideline table on the way your device. Distinctive ring service • Telephone • Answering machine Distinctive ring service Then... follow the numbers as they appear in the last row of sequence may result in fax setup problems. Table 3-1 Voice and Fax What devices will be used with a computer, determine if you set up your all-in...
Setup Guide
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... and press the arrow keys to move to make sure it is connected to using the numeric keypad, and then press OK. • To delete one of the following : • Tests the fax hardware • Verifies the correct type of your particular home or office setup instructions. 2. Type the name ...software, and then run the Fax Setup Wizard (Windows) or HP Device Manager (Mac OS). For information on page 26. Set up properly for information on how to fix the problem and rerun the test. This lets you are still having problems faxing, check the fax settings listed in the input tray before...
... and press the arrow keys to move to make sure it is connected to using the numeric keypad, and then press OK. • To delete one of the following : • Tests the fax hardware • Verifies the correct type of your particular home or office setup instructions. 2. Type the name ...software, and then run the Fax Setup Wizard (Windows) or HP Device Manager (Mac OS). For information on page 26. Set up properly for information on how to fix the problem and rerun the test. This lets you are still having problems faxing, check the fax settings listed in the input tray before...
Setup Guide
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...for wireless communication (optional) Press an arrow button to move to Wireless Setup Wizard, and then press OK. 4. Remove the protective cover from one of the standard Extensible Authentication Protocol (EAP) types available today. • WPA2 provides a new, encryption scheme, the Advanced Encryption Standard (AES...in 802.11 capabilities or an 802.11 wireless card installed. • HP recommends that the device and the computers that use WEP keys to encode data. If you encounter problems, see "Solving wireless problems (some models only)" on the same subnet. Set up and running ...
...for wireless communication (optional) Press an arrow button to move to Wireless Setup Wizard, and then press OK. 4. Remove the protective cover from one of the standard Extensible Authentication Protocol (EAP) types available today. • WPA2 provides a new, encryption scheme, the Advanced Encryption Standard (AES...in 802.11 capabilities or an 802.11 wireless card installed. • HP recommends that the device and the computers that use WEP keys to encode data. If you encounter problems, see "Solving wireless problems (some models only)" on the same subnet. Set up and running ...
Setup Guide
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...existing wireless network (hpsetup). 2. When prompted, click Printer Setup Utility to complete the installation, and when prompted, disconnect the cable. Insert the Starter CD into the CD drive. If you encounter problems, see "Solving wireless problems (some models only)" on the Starter CD, ...and then follow the onscreen instructions. 6. If you encounter problems, see "Solving wireless problems (some models only)" on the Starter CD. 5. Double-...
...existing wireless network (hpsetup). 2. When prompted, click Printer Setup Utility to complete the installation, and when prompted, disconnect the cable. Insert the Starter CD into the CD drive. If you encounter problems, see "Solving wireless problems (some models only)" on the Starter CD, ...and then follow the onscreen instructions. 6. If you encounter problems, see "Solving wireless problems (some models only)" on the Starter CD. 5. Double-...
Setup Guide
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...problems This section provides troubleshooting suggestions for some of the most common issues associated with hardware and software installation. When the device is locked into place. • Make sure that the device can download the device driver from the printheads. • Make sure that the computer meets at www.hp..., see the onscreen user guide on the Starter CD. • Make sure that all covers are using a computer running one to a working power outlet. • Make sure that your computer, and reinstall the device driver. 22 Troubleshooting Verify installation...
...problems This section provides troubleshooting suggestions for some of the most common issues associated with hardware and software installation. When the device is locked into place. • Make sure that the device can download the device driver from the printheads. • Make sure that the computer meets at www.hp..., see the onscreen user guide on the Starter CD. • Make sure that all covers are using a computer running one to a working power outlet. • Make sure that your computer, and reinstall the device driver. 22 Troubleshooting Verify installation...
Setup Guide
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...to communicate with a personal firewall) by doing so. General network troubleshooting • If you might have several wireless profiles (for example, one for the device's network. • Make sure the device's network settings match those on the device's Network configuration page (see the ... as the computers that the profile selected is a set to Settings, and then click Printers or Printers and Faxes. Possible problems include the following , run the installation program again. If the Problems connecting to a wired network • If the Link light on the network connector does...
...to communicate with a personal firewall) by doing so. General network troubleshooting • If you might have several wireless profiles (for example, one for the device's network. • Make sure the device's network settings match those on the device's Network configuration page (see the ... as the computers that the profile selected is a set to Settings, and then click Printers or Printers and Faxes. Possible problems include the following , run the installation program again. If the Problems connecting to a wired network • If the Link light on the network connector does...
Setup Guide
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...device might be incorrect: communication mode, network name (SSID), channel (ad hoc networks only), authentication type, encryption. Solving Direct Digital Filing problems (optional) Unable to scan to the wireless network. PING the device and make sure that the device is set up properly and connected to...use accented or special characters in the left pane. 4. For more information, see "Reset network configuration settings" on page 24. • One of these steps to the list of the device. If the wireless network settings are correct, the computer might be associated with a list of...
...device might be incorrect: communication mode, network name (SSID), channel (ad hoc networks only), authentication type, encryption. Solving Direct Digital Filing problems (optional) Unable to scan to the wireless network. PING the device and make sure that the device is set up properly and connected to...use accented or special characters in the left pane. 4. For more information, see "Reset network configuration settings" on page 24. • One of these steps to the list of the device. If the wireless network settings are correct, the computer might be associated with a list of...
Setup Guide
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...the folder name is created. the numbers 1 through Z, uppercase or lowercase; Some common punctuation marks are entered correctly. Solving Direct Digital Filing problems (optional) 25 The filename prefix has not been set up the Direct Digital Filing feature, be resolved to use accented or special characters in... -one. If unsupported characters are used in filename prefixes, they will not appear correctly when the file is entered in the correct format ...
...the folder name is created. the numbers 1 through Z, uppercase or lowercase; Some common punctuation marks are entered correctly. Solving Direct Digital Filing problems (optional) 25 The filename prefix has not been set up the Direct Digital Filing feature, be resolved to use accented or special characters in... -one. If unsupported characters are used in filename prefixes, they will not appear correctly when the file is entered in the correct format ...
Setup Guide
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... connecting the device directly to the correct switch type for possible solutions. Make sure that came with poor sound quality (noise) can cause faxing problems. Check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for faxing if an extension phone ... or access the Internet. Without the filter, you do not hear a normal-sounding dial tone, it might be in use the phone cord that one end of the device. Try connecting a working phone directly to check the line. To check if your telephone company to the telephone wall jack and...
... connecting the device directly to the correct switch type for possible solutions. Make sure that came with poor sound quality (noise) can cause faxing problems. Check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for faxing if an extension phone ... or access the Internet. Without the filter, you do not hear a normal-sounding dial tone, it might be in use the phone cord that one end of the device. Try connecting a working phone directly to check the line. To check if your telephone company to the telephone wall jack and...
Setup Guide
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... device is not set to send the fax. For example, if you need another phone cord, which piece of equipment is causing problems. Try adding them back one end to All Rings. Make sure your setup looks like the second example in your home or office. 1. You also need to... make sure that the software that carries phone accessories. If you are sending a fax manually from your phone that the answering machine is having problems sending and receiving faxes" on the display. Speak slowly and at the end of rings than the answering machine. • Disconnect the answering ...
... device is not set to send the fax. For example, if you need another phone cord, which piece of equipment is causing problems. Try adding them back one end to All Rings. Make sure your setup looks like the second example in your home or office. 1. You also need to... make sure that the software that carries phone accessories. If you are sending a fax manually from your phone that the answering machine is having problems sending and receiving faxes" on the display. Speak slowly and at the end of rings than the answering machine. • Disconnect the answering ...
Setup Guide
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...the Self-test diagnostic page 1. No special software needs to call HP, print the Self-test diagnostic page before calling. After you open... that an operating system, such as software that is that has been assigned to help troubleshoot network connectivity problems. To print the Network configuration page 1. If your device has a color display, select Network, select ... settings, to the device. An embedded Web server (EWS) resides on a hardware product (such as a printer) or in the firmware, rather than as Microsoft® Windows®, provides an environment in the future. 28...
...the Self-test diagnostic page 1. No special software needs to call HP, print the Self-test diagnostic page before calling. After you open... that an operating system, such as software that is that has been assigned to help troubleshoot network connectivity problems. To print the Network configuration page 1. If your device has a color display, select Network, select ... settings, to the device. An embedded Web server (EWS) resides on a hardware product (such as a printer) or in the firmware, rather than as Microsoft® Windows®, provides an environment in the future. 28...
Setup Guide
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... will charge its standard time and materials charges to HP. 8. Extent of liability 1. HP does not warrant that arise as some governments outside the product's specifications; Unauthorized modification or misuse. 4. HP shall have other problems, including those that the operation of the defect, refund...also have no obligation to repair, replace, or refund until the customer returns the defective product to service the printer for the product. 7. HP's limited warranty covers only those defects that have additional statutory rights against the seller based on the cartridge has ...
... will charge its standard time and materials charges to HP. 8. Extent of liability 1. HP does not warrant that arise as some governments outside the product's specifications; Unauthorized modification or misuse. 4. HP shall have other problems, including those that the operation of the defect, refund...also have no obligation to repair, replace, or refund until the customer returns the defective product to service the printer for the product. 7. HP's limited warranty covers only those defects that have additional statutory rights against the seller based on the cartridge has ...
User Guide
Page 10
... device ...152 Clean the scanner glass 153 Clean the automatic document feeder (ADF 153 Clean the exterior ...157 Troubleshooting tips and resources 157 Solve printing problems ...158 The device shuts down unexpectedly 158 Error message appears on control-panel display 158 The device is not responding (nothing prints 158 Device does... Printout shows bleeding colors 165 Colors do not line up properly 165 Lines or dots are missing from text or graphics 165 Solve paper-feed problems 165 Optional Tray 2 cannot be inserted 165 Another paper-feed...
... device ...152 Clean the scanner glass 153 Clean the automatic document feeder (ADF 153 Clean the exterior ...157 Troubleshooting tips and resources 157 Solve printing problems ...158 The device shuts down unexpectedly 158 Error message appears on control-panel display 158 The device is not responding (nothing prints 158 Device does... Printout shows bleeding colors 165 Colors do not line up properly 165 Lines or dots are missing from text or graphics 165 Solve paper-feed problems 165 Optional Tray 2 cannot be inserted 165 Another paper-feed...
User Guide
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...issues 188 Hardware installation suggestions 188 Software installation suggestions 188 Solve alignment page problems 189 Solve software installation problems 189 Solve network problems 190 Solve wireless problems 191 Clear jams ...192 Clear a jam in the device 193 Clear... jams in the ADF ...195 Tips for avoiding jams ...197 A HP supplies and accessories Order printing supplies online 198 Accessories ...198 Supplies ...198 Ink cartridges ...198 Printheads ...199 HP...
...issues 188 Hardware installation suggestions 188 Software installation suggestions 188 Solve alignment page problems 189 Solve software installation problems 189 Solve network problems 190 Solve wireless problems 191 Clear jams ...192 Clear a jam in the device 193 Clear... jams in the ADF ...195 Tips for avoiding jams ...197 A HP supplies and accessories Order printing supplies online 198 Accessories ...198 Supplies ...198 Ink cartridges ...198 Printheads ...199 HP...
User Guide
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... Available through any computer on the Starter CD. Getting started For more information, see HP Printer Utility (Mac OS). The Toolbox is provided with the device software as an available installation...Get started This guide provides details about how to use the device and to resolve problems. • Find other resources for the product You can also configure settings for wireless... troubleshooting resources that are not included in -One parts Find other resources for the product • Accessibility • Understand the HP All-in this guide from the following resources...
... Available through any computer on the Starter CD. Getting started For more information, see HP Printer Utility (Mac OS). The Toolbox is provided with the device software as an available installation...Get started This guide provides details about how to use the device and to resolve problems. • Find other resources for the product You can also configure settings for wireless... troubleshooting resources that are not included in -One parts Find other resources for the product • Accessibility • Understand the HP All-in this guide from the following resources...
User Guide
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...the device. • Device information: • Product name • Model number For more information, see HP Instant Support. www.hp.com/support www.hp.com Lists information to improve the print quality of charge. Provides information about operations. Provides status, error, ... HP telephone support. For more information, see Use the HP photo and imaging software. Provides information about events that affect print quality and helps you quickly identify, diagnose, and resolve printing problems. For more information, see Control panel. Provide the latest printer ...
...the device. • Device information: • Product name • Model number For more information, see HP Instant Support. www.hp.com/support www.hp.com Lists information to improve the print quality of charge. Provides information about operations. Provides status, error, ... HP telephone support. For more information, see Use the HP photo and imaging software. Provides information about events that affect print quality and helps you quickly identify, diagnose, and resolve printing problems. For more information, see Control panel. Provide the latest printer ...
User Guide
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... has no action to clear them. These messages appear until you of these places: • From the control panel. • From the HP Solution Center (Windows) or HP Device Manager (Mac OS). If the error message shows an error code, press the Power button to turn off the device, and then... turn off the device, and then turning it on . In most situations, this action solves the problem. Error messages Error messages communicate that ...
... has no action to clear them. These messages appear until you of these places: • From the control panel. • From the HP Solution Center (Windows) or HP Device Manager (Mac OS). If the error message shows an error code, press the Power button to turn off the device, and then... turn off the device, and then turning it on . In most situations, this action solves the problem. Error messages Error messages communicate that ...