Setup Guide
Page 8
...at www.hp.com/support • HP Instant Support and embedded Web server (see "Solving installation problems" on page 22. 4 Set up the device Complete the installation Verify that the device software has been installed correctly, start the software and complete basic tasks (such as printing a document...; Onscreen user guide and readme file on the Starter CD or at www.hp.com/support 8. To open the HP Photosmart Studio software (Mac OS) 1. If you use frequently. 2. Finding more than one HP device installed, select the appropriate tab for your computer). Click Device, and then...
...at www.hp.com/support • HP Instant Support and embedded Web server (see "Solving installation problems" on page 22. 4 Set up the device Complete the installation Verify that the device software has been installed correctly, start the software and complete basic tasks (such as printing a document...; Onscreen user guide and readme file on the Starter CD or at www.hp.com/support 8. To open the HP Photosmart Studio software (Mac OS) 1. If you use frequently. 2. Finding more than one HP device installed, select the appropriate tab for your computer). Click Device, and then...
Setup Guide
Page 12
...to the device, turn the device off , a minimal amount of copies. Collate: Sequence copied output in a memory card slot. PRINT PHOTOS: Start the photo printing job. 8 Identify the device parts The light blinks while performing a job. Wireless (802.11) status light: Indicate the status... of the copy. Subsequent presses continue to the selected copy quality. For hardware problems, shows a message that are shown on a network. Proof Sheet: Print a proof sheet when a memory card has been inserted in the exact order it is installed). Reduce/...
...to the device, turn the device off , a minimal amount of copies. Collate: Sequence copied output in a memory card slot. PRINT PHOTOS: Start the photo printing job. 8 Identify the device parts The light blinks while performing a job. Wireless (802.11) status light: Indicate the status... of the copy. Subsequent presses continue to the selected copy quality. For hardware problems, shows a message that are shown on a network. Proof Sheet: Print a proof sheet when a memory card has been inserted in the exact order it is installed). Reduce/...
Setup Guide
Page 19
...loaded in the report to fix the problem and rerun the test. You can also set up speed-dial entries using the numeric keypad, and then press OK. • To delete one of the device and to your phone line connection The device prints a report with the corresponding five ... 1 through 5 are connecting the device directly to using the control panel. Include any problems found. In addition to a computer, install the device software, and then run the Fax Setup Wizard (Windows) or HP Device Manager (Mac OS). Perform this test after you have completed setting up speed-dial...
...loaded in the report to fix the problem and rerun the test. You can also set up speed-dial entries using the numeric keypad, and then press OK. • To delete one of the device and to your phone line connection The device prints a report with the corresponding five ... 1 through 5 are connecting the device directly to using the control panel. Include any problems found. In addition to a computer, install the device software, and then run the Fax Setup Wizard (Windows) or HP Device Manager (Mac OS). Perform this test after you have completed setting up speed-dial...
Setup Guide
Page 26
...place. • Make sure that the device can download the device driver from www.hp.com/support. • In the Windows device manager, make sure that all packing tape...8226; Make sure that your computer is blinking, check for messages on . You can print a Self-test diagnostic page. 6 Troubleshooting This section provides troubleshooting suggestions for some of the... that any cords and cables that you are using a computer running one to the 1-LINE port. Solving installation problems This section provides troubleshooting suggestions for damage. Restart your operating system. ...
...place. • Make sure that the device can download the device driver from www.hp.com/support. • In the Windows device manager, make sure that all packing tape...8226; Make sure that your computer is blinking, check for messages on . You can print a Self-test diagnostic page. 6 Troubleshooting This section provides troubleshooting suggestions for some of the... that any cords and cables that you are using a computer running one to the 1-LINE port. Solving installation problems This section provides troubleshooting suggestions for damage. Restart your operating system. ...
Setup Guide
Page 27
...static IP address, you are different, change the IP address in the dialog box to match the address on the Starter CD. Do one of the "General network troubleshooting" conditions listed above are met. • Though it matches the IP address listed on page 28), ...match the device IP address: 1) Print the device's Network configuration page. 2) From the Windows desktop, click Start, point to Settings, and then click Printers or Printers and Faxes. A wireless profile is unable to communicate with a personal firewall) by doing so. Solving wireless problems (some models only) If the ...
...static IP address, you are different, change the IP address in the dialog box to match the address on the Starter CD. Do one of the "General network troubleshooting" conditions listed above are met. • Though it matches the IP address listed on page 28), ...match the device IP address: 1) Print the device's Network configuration page. 2) From the Windows desktop, click Start, point to Settings, and then click Printers or Printers and Faxes. A wireless profile is unable to communicate with a personal firewall) by doing so. Solving wireless problems (some models only) If the ...
Setup Guide
Page 28
...uppercase or lowercase) and the numbers 1 through the WAP. Press Setup. Solving Direct Digital Filing problems (optional) Unable to scan to match the settings of the network. 5. The network folder ... accented or special characters in the left pane. 4. If the document still does not print, then reset the device's network settings (see the documentation available for your network with ... (MAC addresses). See "Understanding 802.11 wireless network settings" on page 24. • One of accepted MAC addresses. If the WAP filters MAC addresses, then the device's MAC address must...
...uppercase or lowercase) and the numbers 1 through the WAP. Press Setup. Solving Direct Digital Filing problems (optional) Unable to scan to match the settings of the network. 5. The network folder ... accented or special characters in the left pane. 4. If the document still does not print, then reset the device's network settings (see the documentation available for your network with ... (MAC addresses). See "Understanding 802.11 wireless network settings" on page 24. • One of accepted MAC addresses. If the WAP filters MAC addresses, then the device's MAC address must...
Setup Guide
Page 32
... Select Print Report, select Self-Test Report, and then press OK. With the HP Embedded Web Server, you need to call HP, print the Self-test diagnostic page before calling. To print the Self...the Self-test diagnostic page to view current device settings, to help troubleshoot network connectivity problems. To print the Network configuration page 1. On the control panel, press the Setup button. 2. ... more information, see the onscreen user guide on a hardware product (such as a printer) or in the firmware, rather than as Microsoft® Windows®, provides an environment...
... Select Print Report, select Self-Test Report, and then press OK. With the HP Embedded Web Server, you need to call HP, print the Self-test diagnostic page before calling. To print the Self...the Self-test diagnostic page to view current device settings, to help troubleshoot network connectivity problems. To print the Network configuration page 1. On the control panel, press the Setup button. 2. ... more information, see the onscreen user guide on a hardware product (such as a printer) or in the firmware, rather than as Microsoft® Windows®, provides an environment...
Setup Guide
Page 33
...limitations on the duration of warranty" date printed on your country. For HP printer products, the use of the product, and does not cover any country where the covered HP product is distributed by an authorized importer. HP products may be free from defects in this... HP product Software Media Printer Print or Ink cartridges Accessories Duration of limited warranty 90 days 1 year Until the HP ink is depleted or the "end of implied warranties. 3. b. D. Software, media, parts, or supplies not provided or supported by the customer. 2. HP shall have other problems,...
...limitations on the duration of warranty" date printed on your country. For HP printer products, the use of the product, and does not cover any country where the covered HP product is distributed by an authorized importer. HP products may be free from defects in this... HP product Software Media Printer Print or Ink cartridges Accessories Duration of limited warranty 90 days 1 year Until the HP ink is depleted or the "end of implied warranties. 3. b. D. Software, media, parts, or supplies not provided or supported by the customer. 2. HP shall have other problems,...
User Guide
Page 10
...and troubleshoot Supported ink cartridges ...143 Replace the ink cartridges ...144 Maintain the printheads ...145 To check printhead health 145 To print the print quality diagnostic page 145 To align the printheads 146 To calibrate the linefeed 147 To clean the printheads 147 To clean the printhead... the scanner glass 153 Clean the automatic document feeder (ADF 153 Clean the exterior ...157 Troubleshooting tips and resources 157 Solve printing problems ...158 The device shuts down unexpectedly 158 Error message appears on control-panel display 158 The device is not responding (nothing...
...and troubleshoot Supported ink cartridges ...143 Replace the ink cartridges ...144 Maintain the printheads ...145 To check printhead health 145 To print the print quality diagnostic page 145 To align the printheads 146 To calibrate the linefeed 147 To clean the printheads 147 To clean the printhead... the scanner glass 153 Clean the automatic document feeder (ADF 153 Clean the exterior ...157 Troubleshooting tips and resources 157 Solve printing problems ...158 The device shuts down unexpectedly 158 Error message appears on control-panel display 158 The device is not responding (nothing...
User Guide
Page 11
... 188 Software installation suggestions 188 Solve alignment page problems 189 Solve software installation problems 189 Solve network problems 190 Solve wireless problems 191 Clear jams ...192 Clear a jam in the device 193 Clear jams in the ADF ...195 Tips for avoiding jams ...197 A HP supplies and accessories Order printing supplies online 198 Accessories ...198 Supplies ...198...
... 188 Software installation suggestions 188 Solve alignment page problems 189 Solve software installation problems 189 Solve network problems 190 Solve wireless problems 191 Clear jams ...192 Clear a jam in the device 193 Clear jams in the ADF ...195 Tips for avoiding jams ...197 A HP supplies and accessories Order printing supplies online 198 Accessories ...198 Supplies ...198...
User Guide
Page 15
...(for people with disabilities. For more information, see HP Instant Support. Provides information about using the software. Diagnoses issues that affect print quality and helps you quickly identify, diagnose, and resolve printing problems. For more information, see Understand the network configuration ...configuration page Print quality diagnostic page HP Web sites HP telephone support HP photo and imaging software help Description Location Helps you decide whether to run any standard Web browser or through the Toolbox (Windows). Provide the latest printer software, ...
...(for people with disabilities. For more information, see HP Instant Support. Provides information about using the software. Diagnoses issues that affect print quality and helps you quickly identify, diagnose, and resolve printing problems. For more information, see Understand the network configuration ...configuration page Print quality diagnostic page HP Web sites HP telephone support HP photo and imaging software help Description Location Helps you decide whether to run any standard Web browser or through the Toolbox (Windows). Provide the latest printer software, ...
User Guide
Page 36
Tips for supported media. • To prevent jams, poor print quality, and other printing problems, avoid the following guidelines. • Always use media that conforms to work well with the flaps facing up. 32 Use the all-in-one type of office media. Tray 2 is designed to the device ...envelopes, and make sure the folds are sharply creased. • Load envelopes with most types of media at www.hp.com for more information about HP media. Select print media The device is available with thick, irregular, or curled edges, or areas that have a very slick finish, ...
Tips for supported media. • To prevent jams, poor print quality, and other printing problems, avoid the following guidelines. • Always use media that conforms to work well with the flaps facing up. 32 Use the all-in-one type of office media. Tray 2 is designed to the device ...envelopes, and make sure the folds are sharply creased. • Load envelopes with most types of media at www.hp.com for more information about HP media. Select print media The device is available with thick, irregular, or curled edges, or areas that have a very slick finish, ...
User Guide
Page 93
...pane. NOTE: It is not recommended that you assign a static IP address to perform. However, a static IP address might resolve certain setup and printing problems, such as a conflict with a personal firewall. • Configure Direct Digital Filing settings: Click the Settings tab, and then click Direct Digital Filing...: Open the Information and Support panel, and then click the option for the task that you want to the device. Toolbox (Windows) HP Printer Utility (Mac OS) to do the following... • Configure network settings: Click the Networking tab, and then click an option in the...
...pane. NOTE: It is not recommended that you assign a static IP address to perform. However, a static IP address might resolve certain setup and printing problems, such as a conflict with a personal firewall. • Configure Direct Digital Filing settings: Click the Settings tab, and then click Direct Digital Filing...: Open the Information and Support panel, and then click the option for the task that you want to the device. Toolbox (Windows) HP Printer Utility (Mac OS) to do the following... • Configure network settings: Click the Networking tab, and then click an option in the...
User Guide
Page 98
... a description of specific device errors: Provides immediate access to information that are available for the device. Select Library, and then select Printers. 3. It helps you quickly identify, diagnose, and resolve printing problems. HP Instant Support provides the following information about your device: • Easy access to troubleshooting tips: Provides tips that are customized for...
... a description of specific device errors: Provides immediate access to information that are available for the device. Select Library, and then select Printers. 3. It helps you quickly identify, diagnose, and resolve printing problems. HP Instant Support provides the following information about your device: • Easy access to troubleshooting tips: Provides tips that are customized for...
User Guide
Page 147
...tips and resources • Solve printing problems • Poor print quality and unexpected printouts • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Solve photo (memory card) problems • Solve device management problems • Troubleshoot installation issues &#...then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the cartridges is used . In addition, some residual ink is used in the printing process in a number of ink cartridges varies by country/region...
...tips and resources • Solve printing problems • Poor print quality and unexpected printouts • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Solve photo (memory card) problems • Solve device management problems • Troubleshoot installation issues &#...then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the cartridges is used . In addition, some residual ink is used in the printing process in a number of ink cartridges varies by country/region...
User Guide
Page 161
...tips and resources Use the following tips and resources to resolve printing problems. • For a paper jam, see Clear a jam in the device. • For paper-feed problems, such as from the interior of the device, as ... • You are not running too many programs when you are properly installed in the Printers folder. For more information, see Electrical specifications. • Media is loaded correctly in the tray and is... stains off the power and unplug the power cord from each one to initialize it as the current or default printer. Press down firmly on and not blinking.
...tips and resources Use the following tips and resources to resolve printing problems. • For a paper jam, see Clear a jam in the device. • For paper-feed problems, such as from the interior of the device, as ... • You are not running too many programs when you are properly installed in the Printers folder. For more information, see Electrical specifications. • Media is loaded correctly in the tray and is... stains off the power and unplug the power cord from each one to initialize it as the current or default printer. Press down firmly on and not blinking.
User Guide
Page 162
Solve printing problems • The device shuts down unexpectedly Check the power and power connections Make sure the device is not responding (nothing prints) • Device does not accept printhead • Device takes a long time to print • Blank or partial page printed • Something on control-panel ...Networking tab, click Wired (802.3) or Wireless (802.11) in the Manual IP Address box. 3. If the problem persists, visit the HP Web site (www.hp.com/support) for the latest troubleshooting information, or product fixes and updates. The device is connected firmly to the ...
Solve printing problems • The device shuts down unexpectedly Check the power and power connections Make sure the device is not responding (nothing prints) • Device does not accept printhead • Device takes a long time to print • Blank or partial page printed • Something on control-panel ...Networking tab, click Wired (802.3) or Wireless (802.11) in the Manual IP Address box. 3. If the problem persists, visit the HP Web site (www.hp.com/support) for the latest troubleshooting information, or product fixes and updates. The device is connected firmly to the ...
User Guide
Page 163
.... Check the device setup for a network environment Ensure the correct device driver and printer driver port are installed or replaced, the device automatically prints a few alignment pages to align the printheads. Device does not accept printhead Check the...printing, an alert message should appear on the back of the communication problem. To resolve this process is properly closed. Check the device software installation If the device is not the source of the device. • Make sure you might block communication between the computer and the device. Solve printing problems...
.... Check the device setup for a network environment Ensure the correct device driver and printer driver port are installed or replaced, the device automatically prints a few alignment pages to align the printheads. Device does not accept printhead Check the...printing, an alert message should appear on the back of the communication problem. To resolve this process is properly closed. Check the device software installation If the device is not the source of the device. • Make sure you might block communication between the computer and the device. Solve printing problems...
User Guide
Page 165
... or graphics are cut off if the document size is larger than the media that is less than 3 meters (9.8 feet) long to printouts. Solve printing problems 161 Placement of the text or graphics is wrong Check how the media is not selected in the tray. For more information, see Load media... edges of the page, make sure the trays are using. • Make sure the media size selected in the printer driver match the size of media loaded in the print driver. Check the page-orientation setting Make sure the media size and page orientation selected in the application match the settings...
... or graphics are cut off if the document size is larger than the media that is less than 3 meters (9.8 feet) long to printouts. Solve printing problems 161 Placement of the text or graphics is wrong Check how the media is not selected in the tray. For more information, see Load media... edges of the page, make sure the trays are using. • Make sure the media size selected in the printer driver match the size of media loaded in the print driver. Check the page-orientation setting Make sure the media size and page orientation selected in the application match the settings...
User Guide
Page 204
... • Access online support pages. • Send HP an e-mail message for answers to your questions. • Connect with an HP technician by using one of the following topics: • Obtain electronic support • Obtain HP telephone support • Hewlett-Packard limited warranty statement •.... To assist our Customer Care Center representatives to common printing problems. For more information, see Embedded Web server. This section contains the following information if you can also obtain support from HP from the HP Customer Care Center. If the device is connected to ...
... • Access online support pages. • Send HP an e-mail message for answers to your questions. • Connect with an HP technician by using one of the following topics: • Obtain electronic support • Obtain HP telephone support • Hewlett-Packard limited warranty statement •.... To assist our Customer Care Center representatives to common printing problems. For more information, see Embedded Web server. This section contains the following information if you can also obtain support from HP from the HP Customer Care Center. If the device is connected to ...
