Wireless Getting Started Guide
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... 3 Step 1: Obtain required information and equipment 3 Step 2: Install software for your HP Officejet/Officejet Pro device 4 Step 3: Test the connection 4 Solving wireless (802.11) problems 5 Basic troubleshooting 5 Advanced troubleshooting 6 Change the connection method 9 Change from a USB connection 9 Change from an Ethernet connection 9 Connect the HP Officejet/Officejet Pro device using an ad hoc wireless network connection.....9 Method 1...9 Method...
... 3 Step 1: Obtain required information and equipment 3 Step 2: Install software for your HP Officejet/Officejet Pro device 4 Step 3: Test the connection 4 Solving wireless (802.11) problems 5 Basic troubleshooting 5 Advanced troubleshooting 6 Change the connection method 9 Change from a USB connection 9 Change from an Ethernet connection 9 Connect the HP Officejet/Officejet Pro device using an ad hoc wireless network connection.....9 Method 1...9 Method...
Wireless Getting Started Guide
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...the device. Restart components of the wireless network Turn off the router, HP device, and your HP Officejet/Officejet Pro device over a network, try the following suggestions in the Basic troubleshooting section. Run the Wireless Network Test For wireless networking issues, run the ... the HP Officejet/Officejet Pro device to your HP device supports Ethernet networking, make sure that might not have connected the HP device to your computer.) Select Setup Assistant or Network Setup Assistant from the HP device control panel: HP Officejet J4680 All-in-One series HP Officejet J6400 All-...
...the device. Restart components of the wireless network Turn off the router, HP device, and your HP Officejet/Officejet Pro device over a network, try the following suggestions in the Basic troubleshooting section. Run the Wireless Network Test For wireless networking issues, run the ... the HP Officejet/Officejet Pro device to your HP device supports Ethernet networking, make sure that might not have connected the HP device to your computer.) Select Setup Assistant or Network Setup Assistant from the HP device control panel: HP Officejet J4680 All-in-One series HP Officejet J6400 All-...
Wireless Getting Started Guide
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...communication (page 7) 4. Advanced troubleshooting English If you have tried the suggestions provided in the Basic troubleshooting section and are still unable to connect your HP Officejet/Officejet Pro device to the wireless ... lights. If you are able to access the Internet and are two indicator lights, one that your computer's wireless has been turned on and another that your wireless computer could... if your computer is connected to your network, contact the person who set as the default printer driver (Windows only) (page 8) 6. Leave the network dialog box open while you will ...
...communication (page 7) 4. Advanced troubleshooting English If you have tried the suggestions provided in the Basic troubleshooting section and are still unable to connect your HP Officejet/Officejet Pro device to the wireless ... lights. If you are able to access the Internet and are two indicator lights, one that your computer's wireless has been turned on and another that your wireless computer could... if your computer is connected to your network, contact the person who set as the default printer driver (Windows only) (page 8) 6. Leave the network dialog box open while you will ...
Wireless Getting Started Guide
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... 1. Make sure the wireless version of the printer driver is connected wirelessly: a. Right-click the printer icon for additional troubleshooting help . If you install the software again, the installer might create a second version of the printer driver that the symptoms persist as the Port... then click Details. 3. For more than one of the printer driver that appears, click Start Jobs. After the service restarts, try using it. Make sure the HP Officejet/Officejet Pro device is running (Windows only) To restart the HP Network Device Support service 1. Click Start, ...
... 1. Make sure the wireless version of the printer driver is connected wirelessly: a. Right-click the printer icon for additional troubleshooting help . If you install the software again, the installer might create a second version of the printer driver that the symptoms persist as the Port... then click Details. 3. For more than one of the printer driver that appears, click Start Jobs. After the service restarts, try using it. Make sure the HP Officejet/Officejet Pro device is running (Windows only) To restart the HP Network Device Support service 1. Click Start, ...
Fax Getting Started Guide
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...set up properly for faxing. Type the fax number, and then press OK. From the control panel, press Setup. 4. If the HP Officejet/Officejet Pro device has one-touch speed-dial buttons on page 8. A blank or incorrect fax setting can store fax numbers or groups of fax numbers as speed... the name using the numeric keypad, and then press OK. • To delete one of the following : • Tests the fax hardware • Verifies the correct type of the test. For additional troubleshooting information, see the electronic user guide available on setting up speed-dial entries using the...
...set up properly for faxing. Type the fax number, and then press OK. From the control panel, press Setup. 4. If the HP Officejet/Officejet Pro device has one-touch speed-dial buttons on page 8. A blank or incorrect fax setting can store fax numbers or groups of fax numbers as speed... the name using the numeric keypad, and then press OK. • To delete one of the following : • Tests the fax hardware • Verifies the correct type of the test. For additional troubleshooting information, see the electronic user guide available on setting up speed-dial entries using the...
User Guide
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... construed as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. Acknowledgements Windows and Windows XP are no one can step on the device control panel have simple text or icon labels that comes with... or electric shock. 1. If the product does not operate normally, see Maintain and troubleshoot. 9. For users who are color blind, colored buttons and tabs used in the... For more details about the accessibility of your operating system's accessibility options and features. HP shall not be operated by the product. Windows Vista is prohibited without notice. Refer servicing...
... construed as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. Acknowledgements Windows and Windows XP are no one can step on the device control panel have simple text or icon labels that comes with... or electric shock. 1. If the product does not operate normally, see Maintain and troubleshoot. 9. For users who are color blind, colored buttons and tabs used in the... For more details about the accessibility of your operating system's accessibility options and features. HP shall not be operated by the product. Windows Vista is prohibited without notice. Refer servicing...
User Guide
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...connection ...108 To install the device on a network 109 To install the device software on client computers 109 To install the printer driver using Add Printer 110 Configure the device (Mac OS 110 Install the software for network or direct connection 110 Share the device on a ... network security 116 To add hardware addresses to a WAP 116 Other guidelines ...116 Uninstall and reinstall the software 117 9 Maintain and troubleshoot Work with print cartridges ...120 Supported print cartridges 120 Handle the print cartridges 121 Replace the print cartridges 121 Align the print cartridges ...
...connection ...108 To install the device on a network 109 To install the device software on client computers 109 To install the printer driver using Add Printer 110 Configure the device (Mac OS 110 Install the software for network or direct connection 110 Share the device on a ... network security 116 To add hardware addresses to a WAP 116 Other guidelines ...116 Uninstall and reinstall the software 117 9 Maintain and troubleshoot Work with print cartridges ...120 Supported print cartridges 120 Handle the print cartridges 121 Replace the print cartridges 121 Align the print cartridges ...
User Guide
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... read the memory card 166 The device cannot read photos on the memory card 167 The device prints half a page, then ejects the paper 167 Troubleshoot installation issues 167 Hardware installation suggestions 167 Software installation suggestions 168 Clear jams ...169 Clear paper jams ...169 Avoid paper jams ...171...
... read the memory card 166 The device cannot read photos on the memory card 167 The device prints half a page, then ejects the paper 167 Troubleshoot installation issues 167 Hardware installation suggestions 167 Software installation suggestions 168 Clear jams ...169 Clear paper jams ...169 Avoid paper jams ...171...
User Guide
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...troubleshooting tips. Device control panel Provides status, error, and warning information about operations. Logs and reports Provides information about events that are not included in this guide from the Web site. Included on the Starter CD. The Toolbox is typically installed with the device software. The HP Printer...find support information from the following resources: Resource Description Location Setup poster Provides illustrated setup information. HP Printer Utility (Mac OS) Contains tools to maintenance services. Self-Test diagnostic page • Device ...
...troubleshooting tips. Device control panel Provides status, error, and warning information about operations. Logs and reports Provides information about events that are not included in this guide from the Web site. Included on the Starter CD. The Toolbox is typically installed with the device software. The HP Printer...find support information from the following resources: Resource Description Location Setup poster Provides illustrated setup information. HP Printer Utility (Mac OS) Contains tools to maintenance services. Self-Test diagnostic page • Device ...
User Guide
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... Use the self-test diagnostic page to HP Web site where you through aligning the print cartridges. • HP Support: Gain access to : • View current device information and print cartridge status • Help troubleshoot problems The self-test diagnostic page also contains... a log of recent events. Select the HP device and click the Launch Utility. Understand the self-test diagnostic page 77 HP Printer Utility panels Information and Support panel • ...
... Use the self-test diagnostic page to HP Web site where you through aligning the print cartridges. • HP Support: Gain access to : • View current device information and print cartridge status • Help troubleshoot problems The self-test diagnostic page also contains... a log of recent events. Select the HP device and click the Launch Utility. Understand the self-test diagnostic page 77 HP Printer Utility panels Information and Support panel • ...
User Guide
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...management applications for IP address and name resolution (through UDP port 5353) where a conventional DNS server is often useful to call HP, it is not used. 5. The device supports SNMPv1 protocol on small networks for device management. mDNS services are typically used on IP...the hardware address of the device. 3. 802.11 Wireless: Shows information about the current Service Location Protocol (SLP) connection. to help troubleshoot network connectivity problems. If you need to print this page before calling. mDNS: Shows information about the active Multicast Domain Name System (mDNS...
...management applications for IP address and name resolution (through UDP port 5353) where a conventional DNS server is often useful to call HP, it is not used. 5. The device supports SNMPv1 protocol on small networks for device management. mDNS services are typically used on IP...the hardware address of the device. 3. 802.11 Wireless: Shows information about the current Service Location Protocol (SLP) connection. to help troubleshoot network connectivity problems. If you need to print this page before calling. mDNS: Shows information about the active Multicast Domain Name System (mDNS...
User Guide
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...scan problems • Solve fax problems • Solve network problems • Solve wireless problems • Solve photo (memory card) problems • Troubleshoot installation issues • Clear jams Work with print cartridges This section contains the following places: • On the label of print cartridges varies by country... Ink Levels tab, scroll to display the Cartridge Details button, and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the Information and Support panel, and then click Retail Supplies Information. 120 Maintain and...
...scan problems • Solve fax problems • Solve network problems • Solve wireless problems • Solve photo (memory card) problems • Troubleshoot installation issues • Clear jams Work with print cartridges This section contains the following places: • On the label of print cartridges varies by country... Ink Levels tab, scroll to display the Cartridge Details button, and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the Information and Support panel, and then click Retail Supplies Information. 120 Maintain and...
User Guide
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... the prompts to the far right side of the shopping links on the left. The print carriage moves to select your product, and then click one of the device. 3. Open the print cartridge door. You do not need to replace the print cartridges until the print carriage is off when you... cartridges for the device, go to avoid possible printing delays. If you are not docked safely when you out of its slot. 122 Maintain and troubleshoot
... the prompts to the far right side of the shopping links on the left. The print carriage moves to select your product, and then click one of the device. 3. Open the print cartridge door. You do not need to replace the print cartridges until the print carriage is off when you... cartridges for the device, go to avoid possible printing delays. If you are not docked safely when you out of its slot. 122 Maintain and troubleshoot
User Guide
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... right slot. 8. Align the print cartridges The HP All-in-One prompts you to align cartridges every time you do not need to continue. Recycle or discard the page. Press OK to realign the print cartridges. 124 Maintain and troubleshoot It remembers the alignment values for that print cartridge...you remove and reinstall the same print cartridge, the device will fail. The device prints a test page, aligns the print head, and calibrates the printer. Chapter 9 If you are installing a black, photo, or gray photo print cartridge, slide it into the input tray, and then try the ...
... right slot. 8. Align the print cartridges The HP All-in-One prompts you to align cartridges every time you do not need to continue. Recycle or discard the page. Press OK to realign the print cartridges. 124 Maintain and troubleshoot It remembers the alignment values for that print cartridge...you remove and reinstall the same print cartridge, the device will fail. The device prints a test page, aligns the print head, and calibrates the printer. Chapter 9 If you are installing a black, photo, or gray photo print cartridge, slide it into the input tray, and then try the ...
User Guide
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... letter, A4, or legal unused plain white paper into the input tray. 2. The Printer Toolbox appears. 3. Open the HP Printer Utility. Click Clean and follow the onscreen instructions. For more information, see HP Printer Utility (Mac OS). 2. Press Setup. 3. If copy or print quality still seems ...the device control panel 1. Click Clean the Print Cartridges. 5. In the HP Solution Center, click Settings, point to check the print cartridges, clean the print cartridge contacts. 126 Maintain and troubleshoot In the Print Properties dialog box, click the Services tab, and then click...
... letter, A4, or legal unused plain white paper into the input tray. 2. The Printer Toolbox appears. 3. Open the HP Printer Utility. Click Clean and follow the onscreen instructions. For more information, see HP Printer Utility (Mac OS). 2. Press Setup. 3. If copy or print quality still seems ...the device control panel 1. Click Clean the Print Cartridges. 5. In the HP Solution Center, click Settings, point to check the print cartridges, clean the print cartridge contacts. 126 Maintain and troubleshoot In the Print Properties dialog box, click the Services tab, and then click...
User Guide
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... the print cartridges by cleaning around the ink nozzles 1. Remove and clean each print cartridge one at the same time. Repeat if necessary for more than 30 minutes. 4. When debris ...and smudges on your printed pages after you out of paper with distilled water. 128 Maintain and troubleshoot Lightly moisten a clean foam rubber swab with the ink nozzles facing up. 5. To clean the... area around the ink nozzles as described here. NOTE: Depending how long the HP All-in a dusty environment, a small amount of the device. NOTE: Do not remove both print ...
... the print cartridges by cleaning around the ink nozzles 1. Remove and clean each print cartridge one at the same time. Repeat if necessary for more than 30 minutes. 4. When debris ...and smudges on your printed pages after you out of paper with distilled water. 128 Maintain and troubleshoot Lightly moisten a clean foam rubber swab with the ink nozzles facing up. 5. To clean the... area around the ink nozzles as described here. NOTE: Depending how long the HP All-in a dusty environment, a small amount of the device. NOTE: Do not remove both print ...
User Guide
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... place. This section contains the following topics: • Clean the scanner glass • Clean the exterior • Clean the automatic document feeder 130 Maintain and troubleshoot
... place. This section contains the following topics: • Clean the scanner glass • Clean the exterior • Clean the automatic document feeder 130 Maintain and troubleshoot
User Guide
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Lift the automatic document feeder cover (1). Close the cover of the automatic document feeder. 132 Maintain and troubleshoot NOTE: If the residue does not come off the rollers or separator pad. Lightly dampen a clean lint-free cloth with distilled water, then squeeze any ...
Lift the automatic document feeder cover (1). Close the cover of the automatic document feeder. 132 Maintain and troubleshoot NOTE: If the residue does not come off the rollers or separator pad. Lightly dampen a clean lint-free cloth with distilled water, then squeeze any ...
User Guide
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... light is on the glass. There is turned on the glass, since they can damage it after the print cartridges are installed. 134 Maintain and troubleshoot Do not place or spray liquid directly on and not blinking. CAUTION: Do not use abrasives, acetone, benzene, or carbon tetrachloride on for the first... document feeder. 7. When the device is a glass strip under the glass and damage the device. 6. Plug in the power cord, and then turn on the HP All-in-One. Chapter 9 4. Lift the automatic document feeder mechanism.
... light is on the glass. There is turned on the glass, since they can damage it after the print cartridges are installed. 134 Maintain and troubleshoot Do not place or spray liquid directly on and not blinking. CAUTION: Do not use abrasives, acetone, benzene, or carbon tetrachloride on for the first... document feeder. 7. When the device is a glass strip under the glass and damage the device. 6. Plug in the power cord, and then turn on the HP All-in-One. Chapter 9 4. Lift the automatic document feeder mechanism.
User Guide
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... device shuts down unexpectedly • Error message appears on control-panel display • The device is not jammed in the Printers folder. Troubleshooting topics • Solve printing problems • Poor print quality and unexpected printouts • Solve paper-feed problems • ... Solve fax problems • Solve network problems • Solve wireless problems • Solve photo (memory card) problems • Troubleshoot installation issues Solve printing problems This section contains the following topics: • The device shuts down unexpectedly Check the power and power...
... device shuts down unexpectedly • Error message appears on control-panel display • The device is not jammed in the Printers folder. Troubleshooting topics • Solve printing problems • Poor print quality and unexpected printouts • Solve paper-feed problems • ... Solve fax problems • Solve network problems • Solve wireless problems • Solve photo (memory card) problems • Troubleshoot installation issues Solve printing problems This section contains the following topics: • The device shuts down unexpectedly Check the power and power...