Getting Started Guide
Page 3
... the external power adapter provided with the printer. 2. Observe all warnings and instructions marked on the printer. 3. Unplug this printer from fire or electric shock. 1. Read and understand all instructions in a protected location where no one can step on or trip over the ...printer...2 HP Digital Solutions 3 Internet features 4 Set up and use this printer near water, or when you are no user-serviceable parts inside. Refer servicing to reduce risk of different ways, including in the initialization process, which prepares the printer and cartridges for printing, and in printhead...
... the external power adapter provided with the printer. 2. Observe all warnings and instructions marked on the printer. 3. Unplug this printer from fire or electric shock. 1. Read and understand all instructions in a protected location where no one can step on or trip over the ...printer...2 HP Digital Solutions 3 Internet features 4 Set up and use this printer near water, or when you are no user-serviceable parts inside. Refer servicing to reduce risk of different ways, including in the initialization process, which prepares the printer and cartridges for printing, and in printhead...
Getting Started Guide
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...be interrupted or error free. 3. For example, some governments outside the product's specifications; or c. b. For HP printer products, the use of a non-HP cartridge or a refilled cartridge does not affect either the warranty to the customer or any product will be ...the customer. b. Hewlett-Packard limited warranty statement English HP product Software Media Printer Print or Ink cartridges Printheads (only applies to products with customer replaceable printheads) Accessories Duration of limited warranty 90 days 1 year Until the HP ink is depleted or the "end of warranty"...
...be interrupted or error free. 3. For example, some governments outside the product's specifications; or c. b. For HP printer products, the use of a non-HP cartridge or a refilled cartridge does not affect either the warranty to the customer or any product will be ...the customer. b. Hewlett-Packard limited warranty statement English HP product Software Media Printer Print or Ink cartridges Printheads (only applies to products with customer replaceable printheads) Accessories Duration of limited warranty 90 days 1 year Until the HP ink is depleted or the "end of warranty"...
User Guide
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... transaction 70 Print a Caller ID Report...70 View the Call History...70 6 Web HP Apps...72 Marketsplash by HP...73 7 Work with ink cartridges Information on ink cartridges and the printhead 74 Check the estimated ink levels 75 Replace the ink cartridges...75 Store printing supplies...... Solve a problem HP support...80 Obtain electronic support...81 HP support by phone...81 Before you call...81 Phone support period 82 Telephone support numbers 83 After the phone support period 85 General troubleshooting tips and resources 85 Solve printing problems...86 The printer shuts down unexpectedly...
... transaction 70 Print a Caller ID Report...70 View the Call History...70 6 Web HP Apps...72 Marketsplash by HP...73 7 Work with ink cartridges Information on ink cartridges and the printhead 74 Check the estimated ink levels 75 Replace the ink cartridges...75 Store printing supplies...... Solve a problem HP support...80 Obtain electronic support...81 HP support by phone...81 Before you call...81 Phone support period 82 Telephone support numbers 83 After the phone support period 85 General troubleshooting tips and resources 85 Solve printing problems...86 The printer shuts down unexpectedly...
User Guide
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... skewed 110 Ink streaks on the back of the paper 111 Poor black text...111 The printer prints slowly...113 Printhead maintenance...113 Clean the printhead...114 Align the printhead...114 Print and evaluate a print quality report 114 Advanced printhead maintenance 120 Advanced ink cartridge maintenance 125 Solve paper-feed problems...127 Solve copy problems...
... skewed 110 Ink streaks on the back of the paper 111 Poor black text...111 The printer prints slowly...113 Printhead maintenance...113 Clean the printhead...114 Align the printhead...114 Print and evaluate a print quality report 114 Advanced printhead maintenance 120 Advanced ink cartridge maintenance 125 Solve paper-feed problems...127 Solve copy problems...
User Guide
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...reports You can check the estimated ink levels from the control panel, the HP software (Windows), or HP Utility (Mac OS X). NOTE: Ensure that your local service provider for ...8226; View the Call History Print fax confirmation reports If you require printed confirmation that the printhead and ink cartridges are not legible, you can set to avoid possible printing delays. A ...alerts and indicators provide estimates for each transaction. 68 Fax For more information about the printer. The default fax confirmation setting is not printed for planning purposes only. This means...
...reports You can check the estimated ink levels from the control panel, the HP software (Windows), or HP Utility (Mac OS X). NOTE: Ensure that your local service provider for ...8226; View the Call History Print fax confirmation reports If you require printed confirmation that the printhead and ink cartridges are not legible, you can set to avoid possible printing delays. A ...alerts and indicators provide estimates for each transaction. 68 Fax For more information about the printer. The default fax confirmation setting is not printed for planning purposes only. This means...
User Guide
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...cartridges and the printhead The following tips help maintain HP ink cartridges and ensure consistent print quality. • The instructions in print quality may be caused by a clogged printhead. TIP: If you have problems scanning documents, see Turn off the printer properly. This ...wastes ink and shortens the life of time. It could also be the result of one...
...cartridges and the printhead The following tips help maintain HP ink cartridges and ensure consistent print quality. • The instructions in print quality may be caused by a clogged printhead. TIP: If you have problems scanning documents, see Turn off the printer properly. This ...wastes ink and shortens the life of time. It could also be the result of one...
User Guide
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.... You can check the estimated ink levels from the cartridges is used. When you leave the ink cartridges and printhead installed. ◦ The printer must be parked on the right side of different ways, including in the initialization process, which prepares the...clear and ink flowing smoothly. The printhead assembly should not be inaccurate or unavailable. • Handle ink cartridges carefully. it is used ink supplies, see Order printing supplies online. You do not already have replacement ink cartridges for the printer, see HP inkjet supplies recycling program. NOTE: ...
.... You can check the estimated ink levels from the cartridges is used. When you leave the ink cartridges and printhead installed. ◦ The printer must be parked on the right side of different ways, including in the initialization process, which prepares the...clear and ink flowing smoothly. The printhead assembly should not be inaccurate or unavailable. • Handle ink cartridges carefully. it is used ink supplies, see Order printing supplies online. You do not already have replacement ink cartridges for the printer, see HP inkjet supplies recycling program. NOTE: ...
User Guide
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... or white streaks, try cleaning the printhead. Contact HP support. Printer takes a long time to print Check the system configuration and resources Make sure the computer meets the minimum system requirements for technical support. Check the HP software settings Print speed is slower when...contains the following topics: • The printer shuts down unexpectedly • Alignment fails • Printer takes a long time to print • Something on the page is missing or incorrect The printer shuts down to keep the printhead from overheating. If the alignment process fails,...
... or white streaks, try cleaning the printhead. Contact HP support. Printer takes a long time to print Check the system configuration and resources Make sure the computer meets the minimum system requirements for technical support. Check the HP software settings Print speed is slower when...contains the following topics: • The printer shuts down unexpectedly • Alignment fails • Printer takes a long time to print • Something on the page is missing or incorrect The printer shuts down to keep the printhead from overheating. If the alignment process fails,...
User Guide
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...• Solution 1: Remove any extra pages or lines at the end of paper. For more information, see : Load media Cause: The printer picked up two sheets of the document. Print troubleshooting 95 A blank page came out while printing Try the following solutions to fit the printable... the document • Solution 2: Load paper in the input tray • Solution 3: Check the ink levels • Solution 4: Clean the printhead • Solution 5: Load paper in your printed photo was enabled. By selecting the Borderless option, your software application and remove any extra pages ...
...• Solution 1: Remove any extra pages or lines at the end of paper. For more information, see : Load media Cause: The printer picked up two sheets of the document. Print troubleshooting 95 A blank page came out while printing Try the following solutions to fit the printable... the document • Solution 2: Load paper in the input tray • Solution 3: Check the ink levels • Solution 4: Clean the printhead • Solution 5: Load paper in your printed photo was enabled. By selecting the Borderless option, your software application and remove any extra pages ...
User Guide
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... print carriage might not return to be running low on ink. If you incorrectly turn on the printer. Cause: The printhead was turned off the printer, and then unplug the power cord. Paper is loaded correctly • Solution 3: Check the print settings • Solution 4: Clean the rollers ...cartridges and print quality issues. If this did not solve the issue, try the next solution. 96 Solve a problem The printhead may be cleaned if the printer was clogged. Chapter 8 Solution 3: Check the ink levels Solution: The ink cartridges may need to the correct position causing problems...
... print carriage might not return to be running low on ink. If you incorrectly turn on the printer. Cause: The printhead was turned off the printer, and then unplug the power cord. Paper is loaded correctly • Solution 3: Check the print settings • Solution 4: Clean the rollers ...cartridges and print quality issues. If this did not solve the issue, try the next solution. 96 Solve a problem The printhead may be cleaned if the printer was clogged. Chapter 8 Solution 3: Check the ink levels Solution: The ink cartridges may need to the correct position causing problems...
User Guide
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..., try the next solution. If prompted, choose your country/region, and then click Contact HP for information on the back of the paper • Poor black text • The printer prints slowly • Printhead maintenance 98 Solve a problem Remove any debris you have dull colors • Printouts seem ...are faded or have completed all of the steps provided in the front of the printer. Go to clear a paper jam from the front of the printer can damage the print mechanism. CAUTION: Trying to : www.hp.com/support. Solution 5: Check for a paper jam Solution: Check for paper debris ...
..., try the next solution. If prompted, choose your country/region, and then click Contact HP for information on the back of the paper • Poor black text • The printer prints slowly • Printhead maintenance 98 Solve a problem Remove any debris you have dull colors • Printouts seem ...are faded or have completed all of the steps provided in the front of the printer. Go to clear a paper jam from the front of the printer can damage the print mechanism. CAUTION: Trying to : www.hp.com/support. Solution 5: Check for a paper jam Solution: Check for paper debris ...
User Guide
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... Solution 6: Align the printhead • Solution 7: Clean the printhead • Solution 8: Contact HP support Solution 1: Make sure you are using a non-HP supply are not covered ... or too thick. • Load paper with HP printers to print on the page. Printer service or repairs required as a mailing envelope. Solution...HP supplies. Genuine HP ink cartridges are designed and tested with the side you want to help . • Colors look wrong For example, green was wrinkled or too thick. The edges might be smeared. Wrong, inaccurate, or bleeding colors If your printout has one...
... Solution 6: Align the printhead • Solution 7: Clean the printhead • Solution 8: Contact HP support Solution 1: Make sure you are using a non-HP supply are not covered ... or too thick. • Load paper with HP printers to print on the page. Printer service or repairs required as a mailing envelope. Solution...HP supplies. Genuine HP ink cartridges are designed and tested with the side you want to help . • Colors look wrong For example, green was wrinkled or too thick. The edges might be smeared. Wrong, inaccurate, or bleeding colors If your printout has one...
User Guide
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... for planning purposes only. If this did not solve the issue, try the next solution. Therefore, replacing the ink cartridges or printhead is not necessary. Always make sure the paper you receive a low-ink alert, consider having a replacement cartridge available to use... HP Advanced Photo Paper. Store specialty media in the ink cartridges. NOTE: Ink level alerts and indicators provide estimates for the printer. NOTE: For this did not solve the issue, try the next solution. 100 Solve...
... for planning purposes only. If this did not solve the issue, try the next solution. Therefore, replacing the ink cartridges or printhead is not necessary. Always make sure the paper you receive a low-ink alert, consider having a replacement cartridge available to use... HP Advanced Photo Paper. Store specialty media in the ink cartridges. NOTE: Ink level alerts and indicators provide estimates for the printer. NOTE: For this did not solve the issue, try the next solution. 100 Solve...
User Guide
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...excellent print quality. For more information, see : Select print media Cause: The print settings were set incorrectly. Solution 6: Align the printhead Solution: Align the printhead. This allows the printer to print in grayscale. Or, check to see if the color settings are printing a high-quality photo, and then make sure...to see if the document is set to see if advanced color settings such as HP Advanced Photo Paper is loaded in the input tray. Or, choose a higher setting if you turn off the printer by using the Power button. If this did not solve the issue, try the ...
...excellent print quality. For more information, see : Select print media Cause: The print settings were set incorrectly. Solution 6: Align the printhead Solution: Align the printhead. This allows the printer to print in grayscale. Or, check to see if the color settings are printing a high-quality photo, and then make sure...to see if the document is set to see if advanced color settings such as HP Advanced Photo Paper is loaded in the input tray. Or, choose a higher setting if you turn off the printer by using the Power button. If this did not solve the issue, try the ...
User Guide
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... sure you are designed and tested with the printhead. Printer service or repairs required as a result of non-HP supplies. Solution 8: Contact HP support Solution: Contact HP support for technical support. Genuine HP ink cartridges are using genuine HP ink cartridges • Solution 2: Check the ink...the print settings • Solution 4: Check the paper type • Solution 5: Clean the printhead • Solution 6: Contact HP support Solution 1: Make sure you use genuine HP ink cartridges. If you believe you easily produce great results, time after time. Evaluate the print...
... sure you are designed and tested with the printhead. Printer service or repairs required as a result of non-HP supplies. Solution 8: Contact HP support Solution: Contact HP support for technical support. Genuine HP ink cartridges are using genuine HP ink cartridges • Solution 2: Check the ink...the print settings • Solution 4: Check the paper type • Solution 5: Clean the printhead • Solution 6: Contact HP support Solution 1: Make sure you use genuine HP ink cartridges. If you believe you easily produce great results, time after time. Evaluate the print...
User Guide
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... paper type that is flat. When you have insufficient ink. If this did not solve the issue, try cleaning the printhead. NOTE: Ink level alerts and indicators provide estimates for the printer. Solution 3: Check the print settings Solution: Check the print settings. • Check the paper type setting to use ...: If the previous solutions did not solve the issue, try the next solution. For best results when printing images, use HP papers or any unused photo paper to replace the ink cartridges until print quality becomes unacceptable. Always make sure it is not set ...
... paper type that is flat. When you have insufficient ink. If this did not solve the issue, try cleaning the printhead. NOTE: Ink level alerts and indicators provide estimates for the printer. Solution 3: Check the print settings Solution: Check the print settings. • Check the paper type setting to use ...: If the previous solutions did not solve the issue, try the next solution. For best results when printing images, use HP papers or any unused photo paper to replace the ink cartridges until print quality becomes unacceptable. Always make sure it is not set ...
User Guide
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... curling. If prompted, choose your country/region, and then click Contact HP for information on is appropriate for the printer. Evaluate the print quality report to see : • Printhead maintenance • Print and evaluate a print quality report Cause: The printhead needed to : www.hp.com/support. If this did not solve the issue, try the...
... curling. If prompted, choose your country/region, and then click Contact HP for information on is appropriate for the printer. Evaluate the print quality report to see : • Printhead maintenance • Print and evaluate a print quality report Cause: The printhead needed to : www.hp.com/support. If this did not solve the issue, try the...
User Guide
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...8226; Solution 2: Check your print settings • Solution 3: Check the ink levels • Solution 4: Align the printhead • Solution 5: Clean the printhead • Solution 6: Contact HP support Solution 1: Make sure the paper is loaded correctly Solution: Make sure that the light blue, gray, or brown ...hues in your image 180 degrees so that the paper is loaded correctly in the printer. If this did ...
...8226; Solution 2: Check your print settings • Solution 3: Check the ink levels • Solution 4: Align the printhead • Solution 5: Clean the printhead • Solution 6: Contact HP support Solution 1: Make sure the paper is loaded correctly Solution: Make sure that the light blue, gray, or brown ...hues in your image 180 degrees so that the paper is loaded correctly in the printer. If this did ...
User Guide
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... ink levels in the ink cartridges. Aligning the printer can help ensure excellent print quality. Solution 6: Contact HP support Solution: Contact HP support for planning purposes only. For more information, see : • Printhead maintenance • Print and evaluate a print quality report Cause: The printhead needed to : www.hp.com/support. 106 Solve a problem Solution 5: Clean the...
... ink levels in the ink cartridges. Aligning the printer can help ensure excellent print quality. Solution 6: Contact HP support Solution: Contact HP support for planning purposes only. For more information, see : • Printhead maintenance • Print and evaluate a print quality report Cause: The printhead needed to : www.hp.com/support. 106 Solve a problem Solution 5: Clean the...
User Guide
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...a cool, dry place. When you are printing on a flat surface in your country/region, and then click Contact HP for information on calling for the printer. If this did not solve the issue, try the next solution. Cause: There was loaded in its original packaging ... the print settings • Solution 2: Check the paper type • Solution 3: Check the ink levels • Solution 4: Clean the printhead • Solution 5: Contact HP support Solution 1: Check the print settings Solution: Check the print settings. • Check the paper type setting to make sure it matches the...
...a cool, dry place. When you are printing on a flat surface in your country/region, and then click Contact HP for information on calling for the printer. If this did not solve the issue, try the next solution. Cause: There was loaded in its original packaging ... the print settings • Solution 2: Check the paper type • Solution 3: Check the ink levels • Solution 4: Clean the printhead • Solution 5: Contact HP support Solution 1: Check the print settings Solution: Check the print settings. • Check the paper type setting to make sure it matches the...