Getting Started Guide
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... • If the computer cannot recognize the HP Windows Device Manager. or Letter-size • Make sure that the printer is available on and printer. not blinking. When the printer is displaying the material have while setting up . drivers have not been disabled in the CD drive,... inspect the HP software CD for damage. the printer's control panel are closed . Problems ...
... • If the computer cannot recognize the HP Windows Device Manager. or Letter-size • Make sure that the printer is available on and printer. not blinking. When the printer is displaying the material have while setting up . drivers have not been disabled in the CD drive,... inspect the HP software CD for damage. the printer's control panel are closed . Problems ...
User Guide
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... firewall software is blocking communication 154 Step 4: Make sure the printer is online and ready 154 Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only 155 Step 6: Make sure the HP Network Devices Support service is running (Windows only)...155 Step 7: Add hardware addresses to a wireless access point...
... firewall software is blocking communication 154 Step 4: Make sure the printer is online and ready 154 Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only 155 Step 6: Make sure the HP Network Devices Support service is running (Windows only)...155 Step 7: Add hardware addresses to a wireless access point...
User Guide
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...the following information: • Model number (for technical support. Different rates may obtain assistance from the HP printer software (Windows) or HP Utility (Mac OS X), which provide easy, step-by printer, country/region, and language. All support is provided online at the following topics: • Before...www.hp.com/ support. NOTE: HP does not provide telephone support for Windows or Mac OS X. For the most current HP list of telephone support numbers and call Call HP support while you may apply for HP software updates. This Web site also offers technical support, drivers, ...
...the following information: • Model number (for technical support. Different rates may obtain assistance from the HP printer software (Windows) or HP Utility (Mac OS X), which provide easy, step-by printer, country/region, and language. All support is provided online at the following topics: • Before...www.hp.com/ support. NOTE: HP does not provide telephone support for Windows or Mac OS X. For the most current HP list of telephone support numbers and call Call HP support while you may apply for HP software updates. This Web site also offers technical support, drivers, ...
User Guide
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...printer is resolved. • Solution 1: Turn on the printer • Solution 2: Load paper in the input tray • Solution 3: Select the correct printer • Solution 4: Check the printer driver status • Solution 5: Wait until the printer... printing produces unexpected results Solution: Try printing the image from a non-HP software application produced unexpected results. Cause: The wrong type of envelopes was...embossed envelopes or envelopes that have clasps or windows. Cause: The flaps might get caught in order, with the printer. Chapter 8 Make sure that you remove all...
...printer is resolved. • Solution 1: Turn on the printer • Solution 2: Load paper in the input tray • Solution 3: Select the correct printer • Solution 4: Check the printer driver status • Solution 5: Wait until the printer... printing produces unexpected results Solution: Try printing the image from a non-HP software application produced unexpected results. Cause: The wrong type of envelopes was...embossed envelopes or envelopes that have clasps or windows. Cause: The flaps might get caught in order, with the printer. Chapter 8 Make sure that you remove all...
User Guide
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.... If this did not solve the issue, try the next solution. Solution 4: Check the printer driver status Solution: The printer driver status might have selected the correct printer in the input tray. To check the printer driver status • Windows: In the HP printer software, click Printer Actions, and then click See What's Printing. • Mac OS: Open System Preferences, and...
.... If this did not solve the issue, try the next solution. Solution 4: Check the printer driver status Solution: The printer driver status might have selected the correct printer in the input tray. To check the printer driver status • Windows: In the HP printer software, click Printer Actions, and then click See What's Printing. • Mac OS: Open System Preferences, and...
User Guide
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...printer IP address (Windows) General network troubleshooting If you are unable to install the HP software that came with the printer, verify that: • All cable connections to the computer and the printer... (Ethernet) network problems If you are unable to connect the printer to your wired (Ethernet) network, perform one or more information, see Understand the network configuration page. Though ...cannot discover the printer, print the network configuration page, and enter the IP address manually in the printer driver match the printer IP address: 1. Print the printer's network configuration...
...printer IP address (Windows) General network troubleshooting If you are unable to install the HP software that came with the printer, verify that: • All cable connections to the computer and the printer... (Ethernet) network problems If you are unable to connect the printer to your wired (Ethernet) network, perform one or more information, see Understand the network configuration page. Though ...cannot discover the printer, print the network configuration page, and enter the IP address manually in the printer driver match the printer IP address: 1. Print the printer's network configuration...
User Guide
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...check a wireless connection 1. Chapter 8 • Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only) • Step 6: Make sure the HP Network Devices Support service is running (Windows only) • Step 7: Add hardware addresses to a wireless access point (WAP) Step 1: Make... are not on and another that came with the IP address and other status information. If the lights are two indicator lights, one that is working correctly, Built-in Ethernet appears in the list, there might be a problem with the router, the Ethernet cable...
...check a wireless connection 1. Chapter 8 • Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only) • Step 6: Make sure the HP Network Devices Support service is running (Windows only) • Step 7: Add hardware addresses to a wireless access point (WAP) Step 1: Make... are not on and another that came with the IP address and other status information. If the lights are two indicator lights, one that is working correctly, Built-in Ethernet appears in the list, there might be a problem with the router, the Ethernet cable...
User Guide
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..., and then click Set as the default printer driver (Windows only) If you have difficulties printing or connecting to the next section for the version of the printer driver that the symptoms persist as the default. 1. If you install the HP software again, the installer might be interfering....tab, look for the version of the printer driver that is set as you still cannot use the printer, your Printers or Printers and Faxes folder. Mac OS X 1. Solve wireless problems 155 Do one icon in the folder for the printer, right-click the printer icon for a port in the dialog box...
..., and then click Set as the default printer driver (Windows only) If you have difficulties printing or connecting to the next section for the version of the printer driver that the symptoms persist as the default. 1. If you install the HP software again, the installer might be interfering....tab, look for the version of the printer driver that is set as you still cannot use the printer, your Printers or Printers and Faxes folder. Mac OS X 1. Solve wireless problems 155 Do one icon in the folder for the printer, right-click the printer icon for a port in the dialog box...
User Guide
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...that contains the correct HP software for your computer, and reinstall the printer driver. You can download the printer driver from the HP Web site (www.hp.com/support). Or Click Start, click Control Panel, and then double-click Printers. ◦ Right-click the printer icon, click Properties... IP address manually in the printer driver match the printer IP address: ◦ Print the printer's network configuration page. ◦ Click Start, then click Printers or Printers and Faxes. - • In the Windows Device Manager, make sure that the USB drivers have not been disabled. •...
...that contains the correct HP software for your computer, and reinstall the printer driver. You can download the printer driver from the HP Web site (www.hp.com/support). Or Click Start, click Control Panel, and then double-click Printers. ◦ Right-click the printer icon, click Properties... IP address manually in the printer driver match the printer IP address: ◦ Print the printer's network configuration page. ◦ Click Start, then click Printers or Printers and Faxes. - • In the Windows Device Manager, make sure that the USB drivers have not been disabled. •...
User Guide
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...HP supplies and accessories. For more information about ink cartridge warranty, see HP support. If the problem persists after you replace the cartridge, contact HP support. Paper Mismatch The paper size or type selected in the printer driver...6. If the problem persists, try the next solution. Solutions are properly installed: 1. Make sure the printer is resolved. • Solution 1: Turn the printer off and on • Solution 2: Install the ink cartridges correctly • Solution 3: Clean the ... NOTE: If your cartridge is seated firmly in the printer. 236 Errors (Windows)
...HP supplies and accessories. For more information about ink cartridge warranty, see HP support. If the problem persists after you replace the cartridge, contact HP support. Paper Mismatch The paper size or type selected in the printer driver...6. If the problem persists, try the next solution. Solutions are properly installed: 1. Make sure the printer is resolved. • Solution 1: Turn the printer off and on • Solution 2: Install the ink cartridges correctly • Solution 3: Clean the ... NOTE: If your cartridge is seated firmly in the printer. 236 Errors (Windows)
User Guide
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...86 troubleshoot 86 troubleshooting 87 vertical streaks 110 Print borderless Mac OS 39 Windows 39 Print brochures print 34 print driver warranty 168 Print envelope 34 Print envelopes Mac OS 35 Print photos Mac OS 35 Windows 35 print quality smeared ink 99 print quality report 114 print settings ...print quality 98 print-carriage access door, locating 11 printer no response 88 printer control panel locating 10...
...86 troubleshoot 86 troubleshooting 87 vertical streaks 110 Print borderless Mac OS 39 Windows 39 Print brochures print 34 print driver warranty 168 Print envelope 34 Print envelopes Mac OS 35 Print photos Mac OS 35 Windows 35 print quality smeared ink 99 print quality report 114 print settings ...print quality 98 print-carriage access door, locating 11 printer no response 88 printer control panel locating 10...
User Guide
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Index printer driver warranty 168 printer software (Windows) about 231 opening 231 Printer Status Report information on 162 printhead clean 114 printhead, align 114 printheads ordering online 198 part numbers 198 printing slow, troubleshoot 113 problems print 87 ... 114 printhead 113 reprint faxes from memory 55 right navigation 12 rings to answer 64 S save faxes in memory 55 scan error messages 134 from printer control panel 41 from Webscan 44 OCR 44 quality 134 Scan screen 13 scan specifications 179 slow 133 troubleshoot 132 Scan screen 13 scanner glass...
Index printer driver warranty 168 printer software (Windows) about 231 opening 231 Printer Status Report information on 162 printhead clean 114 printhead, align 114 printheads ordering online 198 part numbers 198 printing slow, troubleshoot 113 problems print 87 ... 114 printhead 113 reprint faxes from memory 55 right navigation 12 rings to answer 64 S save faxes in memory 55 scan error messages 134 from printer control panel 41 from Webscan 44 OCR 44 quality 134 Scan screen 13 scan specifications 179 slow 133 troubleshoot 132 Scan screen 13 scanner glass...