HP Photosmart M415 Digital Camera with HP Instant Share
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... Images to Card 93 7 Troubleshooting and Support 95 Resetting the Camera 96 HP Image Zone Software 96 System Requirements (Windows Only 97 HP Image Zone Express (Windows Only 98 Using Your Camera without Installing the HP Image Zone Software 99 Transferring Images to a Computer without HP Image Zone Software 100 Connecting Your Camera as a Digital Camera 100 Using a Memory Card...
... Images to Card 93 7 Troubleshooting and Support 95 Resetting the Camera 96 HP Image Zone Software 96 System Requirements (Windows Only 97 HP Image Zone Express (Windows Only 98 Using Your Camera without Installing the HP Image Zone Software 99 Transferring Images to a Computer without HP Image Zone Software 100 Connecting Your Camera as a Digital Camera 100 Using a Memory Card...
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... (page 134) • Getting assistance from HP, including web and phone support (page 136) NOTE: For more information about solutions to problems mentioned here, as well as any other issues you might have with your camera or the HP Image Zone software, see the HP Customer Support website www.hp.com/support Troubleshooting and Support 95
... (page 134) • Getting assistance from HP, including web and phone support (page 136) NOTE: For more information about solutions to problems mentioned here, as well as any other issues you might have with your camera or the HP Image Zone software, see the HP Customer Support website www.hp.com/support Troubleshooting and Support 95
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... the installation process installs the HP Image Zone Express software. Depending on page 98. • If your computer has Windows 2000 or XP and between 64MB and 128MB of RAM, the installation process installs the HP Image Zone Express software. Troubleshooting and Support 97 If your... computer's system configuration, as explained in the next section. See HP Image Zone Express (Windows Only) on page 17) automatically installs either ...
... the installation process installs the HP Image Zone Express software. Depending on page 98. • If your computer has Windows 2000 or XP and between 64MB and 128MB of RAM, the installation process installs the HP Image Zone Express software. Troubleshooting and Support 97 If your... computer's system configuration, as explained in the next section. See HP Image Zone Express (Windows Only) on page 17) automatically installs either ...
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... Zone software. So, if the software is connected to the computer. Troubleshooting and Support 99 Using Your Camera without Installing the HP Image Zone Software You can simply remove the memory card from the camera and insert it into the memory card slot in it, and if you will not print out automatically when...
... Zone software. So, if the software is connected to the computer. Troubleshooting and Support 99 Using Your Camera without Installing the HP Image Zone Software You can simply remove the memory card from the camera and insert it into the memory card slot in it, and if you will not print out automatically when...
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.... Click on the + sign just to the left of the removable disk. 4. While the text of the Explorer screen). Remove the memory card from your camera and insert it into the memory card reader (or the memory card slot in your desktop, then select Explore from the menu that shows a list... in the Edit menu, click on Paste. Click on the new folder you click on the subdirectory under DCIM, the list of the Explorer screen. 5. Troubleshooting and Support 101 When you just created, then go to the folder called New Folder appears in the Edit pull-down menu and click on...
.... Click on the + sign just to the left of the removable disk. 4. While the text of the Explorer screen). Remove the memory card from your camera and insert it into the memory card reader (or the memory card slot in your desktop, then select Explore from the menu that shows a list... in the Edit menu, click on Paste. Click on the new folder you click on the subdirectory under DCIM, the list of the Explorer screen. 5. Troubleshooting and Support 101 When you just created, then go to the folder called New Folder appears in the Edit pull-down menu and click on...
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... Disk Drive, and then press the button. c. Use the button to use this step once): a. Set your computer. Turn on the camera, then press the display the Capture Menu. d. Use the button to do this method with the label HP_M415. For more information about how... For more information about how to your computer, so you can transfer images without using the HP Image Zone software. Troubleshooting and Support 103 button to your local hard drive. Configuring the Camera as a Disk Drive This method sets up your computer. • If the iPhoto application is...
... Disk Drive, and then press the button. c. Use the button to use this step once): a. Set your computer. Turn on the camera, then press the display the Capture Menu. d. Use the button to do this method with the label HP_M415. For more information about how... For more information about how to your computer, so you can transfer images without using the HP Image Zone software. Troubleshooting and Support 103 button to your local hard drive. Configuring the Camera as a Disk Drive This method sets up your computer. • If the iPhoto application is...
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... (see stopped page 96). Troubleshooting and Support 105 incorrectly, are missing, or are or recharged batteries. Alkaline batteries. operating. Ensure that the HP AC power adapter is connected to the camera, or is not functioning correctly. Problems and Solutions Problem The camera does not turn on. The camera has Reset the camera (see installed page 11...
... (see stopped page 96). Troubleshooting and Support 105 incorrectly, are missing, or are or recharged batteries. Alkaline batteries. operating. Ensure that the HP AC power adapter is connected to the camera, or is not functioning correctly. Problems and Solutions Problem The camera does not turn on. The camera has Reset the camera (see installed page 11...
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... Rechargeable Install NiMH batteries. be recharged to replace or recharge the batteries frequently (continued). Use only the HP AC power adapter approved for the way the camera is being used. Batteries are new or have to reach full capacity (see page 155). Battery chemistry ... own because they have not been used . The camera batteries will not start if the NiMH batteries were recently charged. Try charging them again after they have drained awhile. Battery charging will not charge. Troubleshooting and Support 107 Possible Cause Solution The NiMH batteries...
... Rechargeable Install NiMH batteries. be recharged to replace or recharge the batteries frequently (continued). Use only the HP AC power adapter approved for the way the camera is being used. Batteries are new or have to reach full capacity (see page 155). Battery chemistry ... own because they have not been used . The camera batteries will not start if the NiMH batteries were recently charged. Try charging them again after they have drained awhile. Battery charging will not charge. Troubleshooting and Support 107 Possible Cause Solution The NiMH batteries...
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... on the Image Display if it off the camera, remove the memory card, turn on . The camera is off, or, in some cases, turn off and then on the camera, or turn it is connected to a computer. Troubleshooting and Support 109 Turn on again. Problem Possible... Cause Solution The camera does not respond when I press a button. The camera is corrupted. Replace or recharge the batteries. The optional ...
... on the Image Display if it off the camera, remove the memory card, turn on . The camera is off, or, in some cases, turn off and then on the camera, or turn it is connected to a computer. Troubleshooting and Support 109 Turn on again. Problem Possible... Cause Solution The camera does not respond when I press a button. The camera is corrupted. Replace or recharge the batteries. The optional ...
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... finish processing the last image before taking another picture. • Re-focus the camera (try using Focus Lock; Troubleshooting and Support 111 The charge in the batteries is not working . • Replace or recharge the batteries. see page 42). If the Image Display ...does not turn on, remove the batteries and connect to the HP AC power adapter to Flash Off In dim light, the camera requires a longer...
... finish processing the last image before taking another picture. • Re-focus the camera (try using Focus Lock; Troubleshooting and Support 111 The charge in the batteries is not working . • Replace or recharge the batteries. see page 42). If the Image Display ...does not turn on, remove the batteries and connect to the HP AC power adapter to Flash Off In dim light, the camera requires a longer...
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... Solution A natural or artificial source other than the flash provided too much light. • Try taking the picture from a different angle. • Avoid pointing the camera directly toward a bright light or reflective surface on the Image Display. Troubleshooting and Support 113
... Solution A natural or artificial source other than the flash provided too much light. • Try taking the picture from a different angle. • Avoid pointing the camera directly toward a bright light or reflective surface on the Image Display. Troubleshooting and Support 113
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...off the Image Display to 0.0 Compensation (see page 56). Troubleshooting and Support 115 Increase the EV Compensation (see page 55). The camera may have . This effect, which has the lowest image compression (see page 54). The camera was too warm when the picture was too low. My ...image is too dark (continued). For best image quality, avoid storing the camera in the sun. The ISO Speed setting was too high. Problem My image is grainy. As with all digital cameras, is warm after using it for a long time or had many lightcolored objects,...
...off the Image Display to 0.0 Compensation (see page 56). Troubleshooting and Support 115 Increase the EV Compensation (see page 55). The camera may have . This effect, which has the lowest image compression (see page 54). The camera was too warm when the picture was too low. My ...image is too dark (continued). For best image quality, avoid storing the camera in the sun. The ISO Speed setting was too high. Problem My image is grainy. As with all digital cameras, is warm after using it for a long time or had many lightcolored objects,...
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... off the camera, unplug the camera from the HP AC power adapter, and allow the camera to charge the batteries in the camera, or you have been using the camera for signs of possible damage. However, if anything seems out of time (15 minutes or longer). A slow optional memory card that the camera has finished processing. Troubleshooting and...
... off the camera, unplug the camera from the HP AC power adapter, and allow the camera to charge the batteries in the camera, or you have been using the camera for signs of possible damage. However, if anything seems out of time (15 minutes or longer). A slow optional memory card that the camera has finished processing. Troubleshooting and...
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Problem Possible Cause Solution I am having a problem installing or using the HP Image Zone software. Close the HP Image Zone Transfer software, disconnect the camera from the computer (or remove it from the camera dock), and reset the camera (see page 79). Then, restart the image transfer process (see page 96). I receive an error message when transferring images to the HP Customer Support website www.hp.com/support Troubleshooting and Support 119 A power surge or electrostatic discharge may have interrupted the transfer. Refer to my computer.
Problem Possible Cause Solution I am having a problem installing or using the HP Image Zone software. Close the HP Image Zone Transfer software, disconnect the camera from the computer (or remove it from the camera dock), and reset the camera (see page 79). Then, restart the image transfer process (see page 96). I receive an error message when transferring images to the HP Customer Support website www.hp.com/support Troubleshooting and Support 119 A power surge or electrostatic discharge may have interrupted the transfer. Refer to my computer.
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...memory card. Alkaline or Purchase new batteries Lithium batteries and try again. Formatting the memory card will delete all files on the card. Troubleshooting and Support 121 CARD HAS WRONG FORMAT Press OK to be formatted. Formatting the memory card will delete all files on the card. ... want it to be formatted). Reformat the memory card by following the instructions on the Image Display (or remove the card from the camera if you do not want it to be reformatted). rechargeable NiMH batteries. For best are installed, and battery life, use Lithium or...
...memory card. Alkaline or Purchase new batteries Lithium batteries and try again. Formatting the memory card will delete all files on the card. Troubleshooting and Support 121 CARD HAS WRONG FORMAT Press OK to be formatted. Formatting the memory card will delete all files on the card. ... want it to be formatted). Reformat the memory card by following the instructions on the Image Display (or remove the card from the camera if you do not want it to be reformatted). rechargeable NiMH batteries. For best are installed, and battery life, use Lithium or...
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...(see page 67). optional memory • Transfer images from card to the camera, or preventing images from being marked for HP Instant Share. or Card too full to record audio. Camera cannot save a the camera to record more than 3 seconds of audio. Internal memory or the optional ...Camera cannot save Share selections. Transfer images from the camera to rotate image. or Insufficient space in internal try rotating the image memory or on card to your computer (see page 79), then delete all images in internal memory or on the memory card (see page 67). Troubleshooting...
...(see page 67). optional memory • Transfer images from card to the camera, or preventing images from being marked for HP Instant Share. or Card too full to record audio. Camera cannot save a the camera to record more than 3 seconds of audio. Internal memory or the optional ...Camera cannot save Share selections. Transfer images from the camera to rotate image. or Insufficient space in internal try rotating the image memory or on card to your computer (see page 79), then delete all images in internal memory or on the memory card (see page 67). Troubleshooting...
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... FLASH... using the Format option in the Delete sub-menu of the Playback Menu (see this message a lot, you took. The camera is processing data, such as saving the last picture you may be memory card is the corrupted or an proper type, try unsupported reformatting...for your camera (see installed. The page 166). If you see page 67). reading the • Ensure that the memory optional memory card is the proper type card that is for the camera to charge the flash when the battery is recharging the flash. The camera is low. Troubleshooting and Support...
... FLASH... using the Format option in the Delete sub-menu of the Playback Menu (see this message a lot, you took. The camera is processing data, such as saving the last picture you may be memory card is the corrupted or an proper type, try unsupported reformatting...for your camera (see installed. The page 166). If you see page 67). reading the • Ensure that the memory optional memory card is the proper type card that is for the camera to charge the flash when the battery is recharging the flash. The camera is low. Troubleshooting and Support...
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Troubleshooting and Support 127 Add light to the scene. (Flash is set the camera on the edge of the card is likely to be noisy due...likely to be blurry due to the memory card and card. Message NOT ENOUGH LIGHT FOR FAST SHOT (camera shake warning) ERROR SAVING IMAGE or ERROR SAVING VIDEO Possible Cause Solution The light is low and the... image is installed was blinking before the • With the camera camera finished turned off, remove the writing to the long exposure required. Use the flash (see if the locking tab...
Troubleshooting and Support 127 Add light to the scene. (Flash is set the camera on the edge of the card is likely to be noisy due...likely to be blurry due to the memory card and card. Message NOT ENOUGH LIGHT FOR FAST SHOT (camera shake warning) ERROR SAVING IMAGE or ERROR SAVING VIDEO Possible Cause Solution The light is low and the... image is installed was blinking before the • With the camera camera finished turned off, remove the writing to the long exposure required. Use the flash (see if the locking tab...
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... error code and then call HP Support (see page 96). Message Possible Cause Solution Cannot print video clips. If that does not fix the problem, try resetting the camera (see page 136). You have selected Print 1 copy or Print 2 copies in the HP Instant Share Menu and have ...experienced a transient problem. Camera has experienced an error The camera may have scrolled to your computer (see page 79) and print the clip from the camera. Troubleshooting and Support 129 Turn the camera off and then on again. If your...
... error code and then call HP Support (see page 96). Message Possible Cause Solution Cannot print video clips. If that does not fix the problem, try resetting the camera (see page 136). You have selected Print 1 copy or Print 2 copies in the HP Instant Share Menu and have ...experienced a transient problem. Camera has experienced an error The camera may have scrolled to your computer (see page 79) and print the clip from the camera. Troubleshooting and Support 129 Turn the camera off and then on again. If your...
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... clear the paper jam, then turn the printer back on the printer. Printer is out of paper. Use the USB cable that came with your camera. The file may be corrupted. Message Possible Cause Solution Unable to a printer using the wrong type of cable, or the printer is out of paper... connect to the printer, usually on the front of USB cable connection, then it is not a PictBridge-certified printer, and it is unable to print. Troubleshooting and Support 131 If that was trying to read the file that does not work, try printing from the computer. Unsupported USB cable Your...
... clear the paper jam, then turn the printer back on the printer. Printer is out of paper. Use the USB cable that came with your camera. The file may be corrupted. Message Possible Cause Solution Unable to a printer using the wrong type of cable, or the printer is out of paper... connect to the printer, usually on the front of USB cable connection, then it is not a PictBridge-certified printer, and it is unable to print. Troubleshooting and Support 131 If that was trying to read the file that does not work, try printing from the computer. Unsupported USB cable Your...