HP Photosmart M407 digital camera with HP Instant Share - User's Manual
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... 89 Transferring Images to a Computer without HP Image Zone Software 90 Using a Memory Card Reader 90 Configuring the Camera as a Disk Drive . . . 93 Cleaning the Camera Lens 94 Problems and Solutions 95 Error Messages on the Camera 109 Error Messages on the Computer 119 Getting Assistance 122 HP Accessibility Website 122 HP Photosmart Website 122 Support Process 122
... 89 Transferring Images to a Computer without HP Image Zone Software 90 Using a Memory Card Reader 90 Configuring the Camera as a Disk Drive . . . 93 Cleaning the Camera Lens 94 Problems and Solutions 95 Error Messages on the Camera 109 Error Messages on the Computer 119 Getting Assistance 122 HP Accessibility Website 122 HP Photosmart Website 122 Support Process 122
HP Photosmart M407 digital camera with HP Instant Share - User's Manual
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...contains information on the following topics: z Resetting the camera (page 88) z Using the camera without installing the HP Image Zone software (page 89) z Cleaning the camera lens (page 94) z Possible problems, causes, and solutions (page 95) z Error messages on the camera (page 109) z Error messages on the computer...How to get assistance from HP (page 122) NOTE For more information about solutions to problems mentioned here, as well as any other issues you might have with your camera or the HP Image Zone software, see the HP Customer Support website: www.hp.com/ support Chapter 7: ...
...contains information on the following topics: z Resetting the camera (page 88) z Using the camera without installing the HP Image Zone software (page 89) z Cleaning the camera lens (page 94) z Possible problems, causes, and solutions (page 95) z Error messages on the camera (page 109) z Error messages on the computer...How to get assistance from HP (page 122) NOTE For more information about solutions to problems mentioned here, as well as any other issues you might have with your camera or the HP Image Zone software, see the HP Customer Support website: www.hp.com/ support Chapter 7: ...
HP Photosmart M407 digital camera with HP Instant Share - User's Manual
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... for performing the reset, it eliminates the memory card as a possible cause of the problem.) 3 Reset the camera by removing power from it as follows: • If you are powering the camera with only batteries, open the Battery/Memory card door and remove both batteries for approximately ...HP AC power adapter, remove both for at least 5 seconds. 4 Reinsert the batteries and close the Battery/Memory card door, and/or reconnect the HP AC power adapter to the camera. 5 After verifying that the camera works without an optional memory card, reinsert the card if you have one. 88 HP Photosmart M407...
... for performing the reset, it eliminates the memory card as a possible cause of the problem.) 3 Reset the camera by removing power from it as follows: • If you are powering the camera with only batteries, open the Battery/Memory card door and remove both batteries for approximately ...HP AC power adapter, remove both for at least 5 seconds. 4 Reinsert the batteries and close the Battery/Memory card door, and/or reconnect the HP AC power adapter to the camera. 5 After verifying that the camera works without an optional memory card, reinsert the card if you have one. 88 HP Photosmart M407...
HP Photosmart M407 digital camera with HP Instant Share - User's Manual
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Problems and Solutions Problem The camera does not turn on. If you are z Do not use Energizer Lithium AA or rechargeable NiMH AA batteries. not connected to the HP AC power camera and is working electrical outlet. dead, are z Ensure that the batteries are be low or completely drained. The optional HP...see page 10). functioning Try installing new or recharged incorrectly, are the wrong type. Ensure that the HP AC power an optional adapter is connected to the camera, or is not plugged into a adapter, it is plugged into a power outlet. incorrectly, are...
Problems and Solutions Problem The camera does not turn on. If you are z Do not use Energizer Lithium AA or rechargeable NiMH AA batteries. not connected to the HP AC power camera and is working electrical outlet. dead, are z Ensure that the batteries are be low or completely drained. The optional HP...see page 10). functioning Try installing new or recharged incorrectly, are the wrong type. Ensure that the HP AC power an optional adapter is connected to the camera, or is not plugged into a adapter, it is plugged into a power outlet. incorrectly, are...
HP Photosmart M407 digital camera with HP Instant Share - User's Manual
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... light is on page 88). quickly. The camera has stopped operating. Reset the camera (see if you can turn on page 145). the memory card and see Resetting the Camera on but camera was my camera running, the seems "stuck" power was cut...camera not a supported (see Resetting the Camera on the camera with the memory card removed, then the card is the proper type, remove corrupted. If you can turn on (continued). Reset the camera (see Storage on the camera. Problem Possible cause Solution The camera does not turn on page 88). 96 HP Photosmart M407...
... light is on page 88). quickly. The camera has stopped operating. Reset the camera (see if you can turn on page 145). the memory card and see Resetting the Camera on but camera was my camera running, the seems "stuck" power was cut...camera not a supported (see Resetting the Camera on the camera with the memory card removed, then the card is the proper type, remove corrupted. If you can turn on (continued). Reset the camera (see Storage on the camera. Problem Possible cause Solution The camera does not turn on page 88). 96 HP Photosmart M407...
HP Photosmart M407 digital camera with HP Instant Share - User's Manual
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... batteries you are using were recharged incorrectly, or have drained on their own because they are installed in a camera. for Live View or video recording, excessive flash use for the way the camera is See Performance per Battery Type inappropriate on page 130. See Extending Battery Life on page 132. Battery type... they have not been charged recently must be recharged to replace or recharge the batteries frequently. NiMH batteries are new or have not been used . Problem I have to reach full capacity (see Recharging NiMH Batteries on page 134).
... batteries you are using were recharged incorrectly, or have drained on their own because they are installed in a camera. for Live View or video recording, excessive flash use for the way the camera is See Performance per Battery Type inappropriate on page 130. See Extending Battery Life on page 132. Battery type... they have not been charged recently must be recharged to replace or recharge the batteries frequently. NiMH batteries are new or have not been used . Problem I have to reach full capacity (see Recharging NiMH Batteries on page 134).
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... AC Use only the HP AC power power adapter adapter approved for M-series cameras (purchased separately), then try again. 98 HP Photosmart M407 User's Manual start if the NiMH batteries were recently charged. Purchase new NiMH batteries and try them in the optional HP Photosmart Quick Recharger for use with...charge them again after they have drained awhile. Install NiMH batteries. Possible cause Solution Rechargeable batteries are already charged. Problem The camera batteries will not start . this does not work, it is too low for charge NiMH batteries that one or...
... AC Use only the HP AC power power adapter adapter approved for M-series cameras (purchased separately), then try again. 98 HP Photosmart M407 User's Manual start if the NiMH batteries were recently charged. Purchase new NiMH batteries and try them in the optional HP Photosmart Quick Recharger for use with...charge them again after they have drained awhile. Install NiMH batteries. Possible cause Solution Rechargeable batteries are already charged. Problem The camera batteries will not start . this does not work, it is too low for charge NiMH batteries that one or...
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...7: Troubleshooting and Support 99 If the camera detects a problem with the batteries, it off turned off or and then on page 145). Most of the camera buttons do not respond when the camera is the proper type, turn on . the camera, remove the memory card, turn off...continued). If the card or is card is connected to a computer. Problem The camera batteries will stop charging prematurely. The camera is probably corrupted. The optional Ensure that the batteries are not inserted correctly. The camera does not respond when I press a button. Batteries are inserted correctly (...
...7: Troubleshooting and Support 99 If the camera detects a problem with the batteries, it off turned off or and then on page 145). Most of the camera buttons do not respond when the camera is the proper type, turn on . the camera, remove the memory card, turn off...continued). If the card or is card is connected to a computer. Problem The camera batteries will stop charging prematurely. The camera is probably corrupted. The optional Ensure that the batteries are not inserted correctly. The camera does not respond when I press a button. Batteries are inserted correctly (...
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... with red-eye reduction. Problem Possible cause The camera does not respond when I press a button (continued). exposure. The camera is taking a taking a long picture. It will take a picture with red-eye reduction. In turn, make sure your subjects wait for the additional flashes. 100 HP Photosmart M407 User's Manual Solution Reset the camera (see page 34). The...
... with red-eye reduction. Problem Possible cause The camera does not respond when I press a button (continued). exposure. The camera is taking a taking a long picture. It will take a picture with red-eye reduction. In turn, make sure your subjects wait for the additional flashes. 100 HP Photosmart M407 User's Manual Solution Reset the camera (see page 34). The...
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...is locked. Chapter 7: Troubleshooting and Support 101 The optional memory card that is installed page 60). The camera is still saving the last picture you took. The camera is z Re-focus the camera (try using set to your computer, then delete all the does not take a picture until the ...the Shooting Modes on page 38). shooting z Make sure the subject of the mode and cannot take press the way down. Problem Possible cause Solution The camera You did not Press the Shutter button all optional images in internal memory or on memory card the memory card (see Delete ...
...is locked. Chapter 7: Troubleshooting and Support 101 The optional memory card that is installed page 60). The camera is still saving the last picture you took. The camera is z Re-focus the camera (try using set to your computer, then delete all the does not take a picture until the ...the Shooting Modes on page 38). shooting z Make sure the subject of the mode and cannot take press the way down. Problem Possible cause Solution The camera You did not Press the Shutter button all optional images in internal memory or on memory card the memory card (see Delete ...
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... you should have shooting mode and try taking the wrong thing, or picture (see Setting the Flash on page 38). Hold the camera steady as you press the Shutter button or use a tripod). Watch for the icon in the Image Display (this means that it... a tripod. focus. The camera Set the camera to hold the camera steady, and you took the picture. shooting mode. The camera z Make sure the focus brackets focused on the turn green before taking the been set to the picture again (see page 34). 102 HP Photosmart M407 User's Manual Problem My image is set to ...
... you should have shooting mode and try taking the wrong thing, or picture (see Setting the Flash on page 38). Hold the camera steady as you press the Shutter button or use a tripod). Watch for the icon in the Image Display (this means that it... a tripod. focus. The camera Set the camera to hold the camera steady, and you took the picture. shooting mode. The camera z Make sure the focus brackets focused on the turn green before taking the been set to the picture again (see page 34). 102 HP Photosmart M407 User's Manual Problem My image is set to ...
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...High for brightness on a sunny day. The scene had Decrease the EV Compensation many dark (see page 45). other than the z Avoid pointing the camera flash provided too much light. Chapter 7: Troubleshooting and Support 103 objects, such as a black dog on the Image Display. display, making images appear too...when you should not have. z Decrease the EV Compensation (see page 45). The Image Change the Display Brightness in Display is too bright. Problem My image is set to 0.0 (see Setting the Flash on page 37). z Turn the flash off (see page 45).
...High for brightness on a sunny day. The scene had Decrease the EV Compensation many dark (see page 45). other than the z Avoid pointing the camera flash provided too much light. Chapter 7: Troubleshooting and Support 103 objects, such as a black dog on the Image Display. display, making images appear too...when you should not have. z Decrease the EV Compensation (see page 45). The Image Change the Display Brightness in Display is too bright. Problem My image is set to 0.0 (see Setting the Flash on page 37). z Turn the flash off (see page 45).
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...light is too dark. Your finger blocked the flash. Flash Off setting (see page 45). colored objects, such as a white dog in snow. 104 HP Photosmart M407 User's Manual The scene had Increase the EV Compensation (see page 37) to brighten the subject. z Use the Flash On setting (see many light- ...was Make sure your fingers away from the flash when you take a picture. page 45). z Add indirect lighting. Be sure to improve. Problem My image is behind the subject. z Wait for natural lighting conditions to move your subject is within on, but the the flash working ...
...light is too dark. Your finger blocked the flash. Flash Off setting (see page 45). colored objects, such as a white dog in snow. 104 HP Photosmart M407 User's Manual The scene had Increase the EV Compensation (see page 37) to brighten the subject. z Use the Flash On setting (see many light- ...was Make sure your fingers away from the flash when you take a picture. page 45). z Add indirect lighting. Be sure to improve. Problem My image is behind the subject. z Wait for natural lighting conditions to move your subject is within on, but the the flash working ...
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... to improve. As with all digital cameras, is warm after using it for a long time or had been stored in very hot locations, such as the camera cools. z Use the flash (see page 50). The image Use the 4MP Best Image Quality compression of a... car in the sun. There was taken. Possible cause Solution The camera was too warm when the picture was not enough light. The camera may have been on all electronic devices, avoid leaving the camera in a hot location. If the camera is probably not noticeable in very hot locations. Problem...
... to improve. As with all digital cameras, is warm after using it for a long time or had been stored in very hot locations, such as the camera cools. z Use the flash (see page 50). The image Use the 4MP Best Image Quality compression of a... car in the sun. There was taken. Possible cause Solution The camera was too warm when the picture was not enough light. The camera may have been on all electronic devices, avoid leaving the camera in a hot location. If the camera is probably not noticeable in very hot locations. Problem...
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... Date & Time option in the incorrectly or Setup Menu (see page 82). The camera A slow optional See Storage on page 145 and responds very memory card Memory Capacity on the images. Problem Possible cause Solution The wrong date and/or time is installed for too long. The... & Time option in the Setup Menu (see page 82). card can affect actions like scrolling through images, magnifying, deleting, etc. 106 HP Photosmart M407 User's Manual the time zone has changed. when trying or too many to review images on page 148 sluggishly that is shown. The batteries...
... Date & Time option in the incorrectly or Setup Menu (see page 82). The camera A slow optional See Storage on page 145 and responds very memory card Memory Capacity on the images. Problem Possible cause Solution The wrong date and/or time is installed for too long. The... & Time option in the Setup Menu (see page 82). card can affect actions like scrolling through images, magnifying, deleting, etc. 106 HP Photosmart M407 User's Manual the time zone has changed. when trying or too many to review images on page 148 sluggishly that is shown. The batteries...
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Then examine charge the the camera and the batteries for a prolonged period of time (15 minutes or longer). adapter to unplug the camera from the power the HP AC power adapter, and allow camera or to the camera to HP AC power ordinary, turn off the camera, the touch. However, if gets warm (or the optional anything seems out of the even hot) to cool. Chapter 7: Troubleshooting and Support 107 camera, or you have been using This is normal. Problem Possible cause Solution The camera You are using the camera for batteries in the signs of possible damage.
Then examine charge the the camera and the batteries for a prolonged period of time (15 minutes or longer). adapter to unplug the camera from the power the HP AC power adapter, and allow camera or to the camera to HP AC power ordinary, turn off the camera, the touch. However, if gets warm (or the optional anything seems out of the even hot) to cool. Chapter 7: Troubleshooting and Support 107 camera, or you have been using This is normal. Problem Possible cause Solution The camera You are using the camera for batteries in the signs of possible damage.
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... images from is Set your camera to Disk Drive unable to the HP Customer Support website: www.hp.com/support 108 HP Photosmart M407 User's Manual computer. Protocol (PTP) standard. Problem Possible cause Solution I am having a problem installing or using the HP Image Zone software. Refer to mode (see Using Your Camera without Installing the HP Image Zone Software on Picture...
... images from is Set your camera to Disk Drive unable to the HP Customer Support website: www.hp.com/support 108 HP Photosmart M407 User's Manual computer. Protocol (PTP) standard. Problem Possible cause Solution I am having a problem installing or using the HP Image Zone software. Refer to mode (see Using Your Camera without Installing the HP Image Zone Software on Picture...
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... The image may have a firmware problem. Turn the camera off and then on . Chapter 7: Troubleshooting and Support 115 If that it with okay. when the camera z Do not remove the was corrupted HP Image Zone software. Transfer the image another camera to a USB device that does ...not fix the problem, try or the image file opening it supported printer or does ...
... The image may have a firmware problem. Turn the camera off and then on . Chapter 7: Troubleshooting and Support 115 If that it with okay. when the camera z Do not remove the was corrupted HP Image Zone software. Transfer the image another camera to a USB device that does ...not fix the problem, try or the image file opening it supported printer or does ...
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...HP Instant Close the other HP Instant Share software is card and switch the locked. The USB connection failed. Reboot the computer. the Internet. Chapter 7: Troubleshooting and Support 121 Message Cannot Connect To Product (continued) Could Not Send To Service Communication Problem Possible cause Solution The optional With the camera... turned memory card off, remove the memory that is installed is Share program. locking tab on the card to is Make sure your camera.
...HP Instant Close the other HP Instant Share software is card and switch the locked. The USB connection failed. Reboot the computer. the Internet. Chapter 7: Troubleshooting and Support 121 Message Cannot Connect To Product (continued) Could Not Send To Service Communication Problem Possible cause Solution The optional With the camera... turned memory card off, remove the memory that is installed is Share program. locking tab on the card to is Make sure your camera.
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... the troubleshooting section of this User's Manual (see Problems and Solutions on page 95). 2 Access the HP Customer Care website for the following information: z Tips on using your camera more effectively and creatively z HP digital camera driver updates and software z Register your product z...information about your digital camera, including support website information, an explanation of the support process, and support phone numbers. HP Accessibility Website Customers with disabilities can get help , drivers, and software updates at www.hp.com/support 122 HP Photosmart M407 User's Manual ...
... the troubleshooting section of this User's Manual (see Problems and Solutions on page 95). 2 Access the HP Customer Care website for the following information: z Tips on using your camera more effectively and creatively z HP digital camera driver updates and software z Register your product z...information about your digital camera, including support website information, an explanation of the support process, and support phone numbers. HP Accessibility Website Customers with disabilities can get help , drivers, and software updates at www.hp.com/support 122 HP Photosmart M407 User's Manual ...