Setup Guide
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...) Required information 19 Understanding 802.11 wireless network settings 19 Set up the device for wireless communication using software 20 6 Troubleshooting Solving installation problems 22 Solving network problems (some models only) . 23 Solving wireless problems (some models only) . 23... Solving Direct Digital Filing problems (optional) 24 Solving fax problems (optional 26 Troubleshooting and configuration tools . . . . . 28 Hewlett-Packard limited warranty statement 1 Contents English 1 Set up the device Before you begin ...
...) Required information 19 Understanding 802.11 wireless network settings 19 Set up the device for wireless communication using software 20 6 Troubleshooting Solving installation problems 22 Solving network problems (some models only) . 23 Solving wireless problems (some models only) . 23... Solving Direct Digital Filing problems (optional) 24 Solving fax problems (optional 26 Troubleshooting and configuration tools . . . . . 28 Hewlett-Packard limited warranty statement 1 Contents English 1 Set up the device Before you begin ...
Setup Guide
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... your device. On the Windows desktop, double-click the HP Photosmart software icon. 2. To open the HP Photosmart software (Windows) 1. Register the device If you have more information For information about using the device and troubleshooting, see the following resources: • Onscreen user guide ...problems, see "Set up correctly 1. Set up the device Press START COPY Black or START COPY Color. Place the first page of the document. Close the flatbed scanner. 9. 9. Finding more than one HP device installed, select the appropriate tab for the software. 4. To open the...
... your device. On the Windows desktop, double-click the HP Photosmart software icon. 2. To open the HP Photosmart software (Windows) 1. Register the device If you have more information For information about using the device and troubleshooting, see the following resources: • Onscreen user guide ...problems, see "Set up correctly 1. Set up the device Press START COPY Black or START COPY Color. Place the first page of the document. Close the flatbed scanner. 9. 9. Finding more than one HP device installed, select the appropriate tab for the software. 4. To open the...
Setup Guide
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... up speed-dial entries 1. To set the fax header, country/ region, and date and time. For additional troubleshooting information, see the onscreen user guide on how to the device • Checks that you can cause problems faxing... the fax settings from the embedded Web server (EWS). Select Speed Dial Setup and do one entry or all entries: Select Delete Speed Dial and press the arrow keys to move to... computer, install the device software, and then run the Fax Setup Wizard (Windows) or HP Device Manager (Mac OS). From the control panel, press Setup. 4. Test fax setup You can ...
... up speed-dial entries 1. To set the fax header, country/ region, and date and time. For additional troubleshooting information, see the onscreen user guide on how to the device • Checks that you can cause problems faxing... the fax settings from the embedded Web server (EWS). Select Speed Dial Setup and do one entry or all entries: Select Delete Speed Dial and press the arrow keys to move to... computer, install the device software, and then run the Fax Setup Wizard (Windows) or HP Device Manager (Mac OS). From the control panel, press Setup. 4. Test fax setup You can ...
Setup Guide
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... whenever this format: \\123.123.123.123. • Username and Password: The username and password you set the PIN, the all -in-one in this name appears on to your computer. Press Start Scan. Click Add. Load the document on network traffic and connection speed. Step 3: ... PIN to the desired speed-dial. The entry is selected. 6. In addition, you set up Direct Digital Filing for the folder. NOTE: Check troubleshooting for "Active directory". 18 Set up Direct Digital Filing, this format: \\mypc\sharedfolder. To disable the PIN, leave the PIN box blank. •...
... whenever this format: \\123.123.123.123. • Username and Password: The username and password you set the PIN, the all -in-one in this name appears on to your computer. Press Start Scan. Click Add. Load the document on network traffic and connection speed. Step 3: ... PIN to the desired speed-dial. The entry is selected. 6. In addition, you set up Direct Digital Filing for the folder. NOTE: Check troubleshooting for "Active directory". 18 Set up Direct Digital Filing, this format: \\mypc\sharedfolder. To disable the PIN, leave the PIN box blank. •...
Setup Guide
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...outside and inside the device. • Make sure paper is loaded correctly in their correct, colorcoded slot. Press down firmly on each one of the supported operating systems. For more information, see "Self-test diagnostic page" on the control panel. Software installation suggestions Check the... drivers have been removed from www.hp.com/support. • In the Windows device manager, make sure that no lights are firmly installed in the tray, and is blinking, check for messages on page 28. 6 Troubleshooting This section provides troubleshooting suggestions for some of the most ...
...outside and inside the device. • Make sure paper is loaded correctly in their correct, colorcoded slot. Press down firmly on each one of the supported operating systems. For more information, see "Self-test diagnostic page" on the control panel. Software installation suggestions Check the... drivers have been removed from www.hp.com/support. • In the Windows device manager, make sure that no lights are firmly installed in the tray, and is blinking, check for messages on page 28. 6 Troubleshooting This section provides troubleshooting suggestions for some of the most ...
Setup Guide
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...Solving wireless problems (some models only) If the device is installed on the same subnet as the computers that all of the "General network troubleshooting" conditions listed above are met. • Though it matches the IP address listed on , make sure that will be using a computer...• Make sure the device is unable to communicate with a personal firewall) by doing so. General network troubleshooting • If you might have several wireless profiles (for example, one for the network card installed in the dialog box to match the address on . • All applications, ...
...Solving wireless problems (some models only) If the device is installed on the same subnet as the computers that all of the "General network troubleshooting" conditions listed above are met. • Though it matches the IP address listed on , make sure that will be using a computer...• Make sure the device is unable to communicate with a personal firewall) by doing so. General network troubleshooting • If you might have several wireless profiles (for example, one for the network card installed in the dialog box to match the address on . • All applications, ...
Setup Guide
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...responding. Solving Direct Digital Filing problems (optional) Unable to scan to communicate with the network, reset the device's network settings. 1. For more 24 Troubleshooting See "Understanding 802.11 wireless network settings" on page 28. 2. Add hardware addresses to a wireless access point (WAP) MAC filtering is a ...page 19. • Print a document. Press an arrow button to move to a wireless access point (WAP)" on page 24. • One of these steps to the WAP's list of accepted MAC addresses. 1. The network folder has not been set up properly and connected to the ...
...responding. Solving Direct Digital Filing problems (optional) Unable to scan to communicate with the network, reset the device's network settings. 1. For more 24 Troubleshooting See "Understanding 802.11 wireless network settings" on page 28. 2. Add hardware addresses to a wireless access point (WAP) MAC filtering is a ...page 19. • Print a document. Press an arrow button to move to a wireless access point (WAP)" on page 24. • One of these steps to the WAP's list of accepted MAC addresses. 1. The network folder has not been set up properly and connected to the ...
Setup Guide
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...jack and check for static or other noise. The phone line connection might be noisy. If you cannot send or receive faxes. Make sure that one end of the phone cord is not in use the phone cord that came with poor sound quality (noise) can cause faxing problems. Check ...dial-up for faxing if an extension phone is having problems Make sure you have a DSL filter connected. To check if your country/region. 26 Troubleshooting sending and receiving faxes Other equipment that you use . Make sure you connect the device to the telephone wall jack. For example, you cannot use...
...jack and check for static or other noise. The phone line connection might be noisy. If you cannot send or receive faxes. Make sure that one end of the phone cord is not in use the phone cord that came with poor sound quality (noise) can cause faxing problems. Check ...dial-up for faxing if an extension phone is having problems Make sure you have a DSL filter connected. To check if your country/region. 26 Troubleshooting sending and receiving faxes Other equipment that you use . Make sure you connect the device to the telephone wall jack. For example, you cannot use...
Setup Guide
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... control panel, press the Setup button. 2. If your device has a color display, select Network, select View Network Settings, select Print Network Configuration Page, and then press OK. A Web browser, such as the duplexer. Troubleshooting and configuration tools The following address into the Web browser: http://123.123... Web server is that it quickly in the firmware, rather than as a printer) or in the future. 28 Troubleshooting No special software needs to call HP, print the Self-test diagnostic page before calling. To open the embedded Web server, you can bookmark it so ...
... control panel, press the Setup button. 2. If your device has a color display, select Network, select View Network Settings, select Print Network Configuration Page, and then press OK. A Web browser, such as the duplexer. Troubleshooting and configuration tools The following address into the Web browser: http://123.123... Web server is that it quickly in the firmware, rather than as a printer) or in the future. 28 Troubleshooting No special software needs to call HP, print the Self-test diagnostic page before calling. To open the embedded Web server, you can bookmark it so ...
User Guide
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... Safety information Always follow basic safety precautions when using this software for HP products and services are set forth in the United States and other countries. For more information, see Maintain and troubleshoot. 9. makes no user-serviceable parts inside. registered trademarks of this ...this documentation and/or software. Secure Digital memory card is grounded, check with the HP All-in all material mentioning or referencing the derived work. MD4 Message-Digest Algorithm" in -One. 2. If you are identified as "derived from wall outlets before cleaning. 5. ...
... Safety information Always follow basic safety precautions when using this software for HP products and services are set forth in the United States and other countries. For more information, see Maintain and troubleshoot. 9. makes no user-serviceable parts inside. registered trademarks of this ...this documentation and/or software. Secure Digital memory card is grounded, check with the HP All-in all material mentioning or referencing the derived work. MD4 Message-Digest Algorithm" in -One. 2. If you are identified as "derived from wall outlets before cleaning. 5. ...
User Guide
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...printheads ...152 Clean the device ...152 Clean the scanner glass 153 Clean the automatic document feeder (ADF 153 Clean the exterior ...157 Troubleshooting tips and resources 157 Solve printing problems ...158 The device shuts down unexpectedly 158 Error message appears on control-panel display 158 The device... is not filling the text or graphics completely 164 Output is faded or dull colored 164 Colors are printing as black and white 164 Wrong colors are printing 164 Printout shows bleeding colors 165 Colors do not line up properly 165 Lines or dots are missing from text or graphics...
...printheads ...152 Clean the device ...152 Clean the scanner glass 153 Clean the automatic document feeder (ADF 153 Clean the exterior ...157 Troubleshooting tips and resources 157 Solve printing problems ...158 The device shuts down unexpectedly 158 Error message appears on control-panel display 158 The device... is not filling the text or graphics completely 164 Output is faded or dull colored 164 Colors are printing as black and white 164 Wrong colors are printing 164 Printout shows bleeding colors 165 Colors do not line up properly 165 Lines or dots are missing from text or graphics...
User Guide
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...The device prints half a page, then ejects the paper 187 Solve device management problems 187 Embedded Web server cannot be opened 187 Troubleshoot installation issues 188 Hardware installation suggestions 188 Software installation suggestions 188 Solve alignment page problems 189 Solve software installation problems 189 Solve network ... Clear jams ...192 Clear a jam in the device 193 Clear jams in the ADF ...195 Tips for avoiding jams ...197 A HP supplies and accessories Order printing supplies online 198 Accessories ...198 Supplies ...198 Ink cartridges ...198 Printheads ...199...
...The device prints half a page, then ejects the paper 187 Solve device management problems 187 Embedded Web server cannot be opened 187 Troubleshoot installation issues 188 Hardware installation suggestions 188 Software installation suggestions 188 Solve alignment page problems 189 Solve software installation problems 189 Solve network ... Clear jams ...192 Clear a jam in the device 193 Clear jams in the ADF ...195 Tips for avoiding jams ...197 A HP supplies and accessories Order printing supplies online 198 Accessories ...198 Supplies ...198 Ink cartridges ...198 Printheads ...199...
User Guide
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...Accessibility • Understand the HP All-in this guide from the following resources: Resource Description Location Setup poster Provides illustrated setup information. You can obtain product information and further troubleshooting resources that are not included in -One parts Find other resources ... installed with the device software as an available installation option. Readme file and release notes Provide late-breaking information and troubleshooting tips. A printed version of the document is provided with the device. Available through any computer on the Starter CD...
...Accessibility • Understand the HP All-in this guide from the following resources: Resource Description Location Setup poster Provides illustrated setup information. You can obtain product information and further troubleshooting resources that are not included in -One parts Find other resources ... installed with the device software as an available installation option. Readme file and release notes Provide late-breaking information and troubleshooting tips. A printed version of the document is provided with the device. Available through any computer on the Starter CD...
User Guide
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... tool... Toolbox (Windows) HP Printer Utility (Mac OS) to do the following... • Configure network settings: Click the Networking tab, and then click an option in the left pane. Enter the Manual Subnet Mask and Manual Default Gateway, if necessary, and then click Apply. For more information, see Troubleshooting tips and resources...
... tool... Toolbox (Windows) HP Printer Utility (Mac OS) to do the following... • Configure network settings: Click the Networking tab, and then click an option in the left pane. Enter the Manual Subnet Mask and Manual Default Gateway, if necessary, and then click Apply. For more information, see Troubleshooting tips and resources...
User Guide
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...network settings for the device. To open the Network Printer Setup Utility 1. HP Web Jetadmin software The HP Web Jetadmin software is an update for supplies), conducting remote diagnostics, and troubleshooting a wide variety of specific device errors: Provides immediate access to information .... • Notification of your device. • Resolution of HP and non-HP network peripherals. click the link within your device. HP Instant Support checks the computer, and a list of Web-based troubleshooting tools. From the Finder, select Computer from anywhere within the message...
...network settings for the device. To open the Network Printer Setup Utility 1. HP Web Jetadmin software The HP Web Jetadmin software is an update for supplies), conducting remote diagnostics, and troubleshooting a wide variety of specific device errors: Provides immediate access to information .... • Notification of your device. • Resolution of HP and non-HP network peripherals. click the link within your device. HP Instant Support checks the computer, and a list of Web-based troubleshooting tools. From the Finder, select Computer from anywhere within the message...
User Guide
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... • View current device information, ink cartridge status, and printhead health status • Help troubleshoot problems • Verify installation of optional accessories, such as the amount of ink you have used... and then click myPrintMileage and follow the onscreen instructions. • Windows taskbar: Right-click the HP Digital Imaging icon in the Windows taskbar, choose the device you bookmark the site and connect to... Do not bookmark the Web pages that are used , whether you use more black or color ink, and the estimated number of pages you can see the print analysis, such as the...
... • View current device information, ink cartridge status, and printhead health status • Help troubleshoot problems • Verify installation of optional accessories, such as the amount of ink you have used... and then click myPrintMileage and follow the onscreen instructions. • Windows taskbar: Right-click the HP Digital Imaging icon in the Windows taskbar, choose the device you bookmark the site and connect to... Do not bookmark the Web pages that are used , whether you use more black or color ink, and the estimated number of pages you can see the print analysis, such as the...
User Guide
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... for the device. SNMP: Shows information about the active wireless network connection, such as the passkey. 5. You can use the network configuration page to help troubleshoot network connectivity problems. If you need to call HP, it is connected to a network, you can print a network configuration page to print this page before calling.
... for the device. SNMP: Shows information about the active wireless network connection, such as the passkey. 5. You can use the network configuration page to help troubleshoot network connectivity problems. If you need to call HP, it is connected to a network, you can print a network configuration page to print this page before calling.
User Guide
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... Ink Levels tab, scroll to display the Cartridge Details button, and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the cartridges is used in the printing process in a number of ink cartridges varies by country... Supported ink cartridges • Replace the ink cartridges • Maintain the printheads • Store printing supplies • Clean the device • Troubleshooting tips and resources • Solve printing problems • Poor print quality and unexpected printouts • Solve paper-feed problems • Solve copy ...
... Ink Levels tab, scroll to display the Cartridge Details button, and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the cartridges is used in the printing process in a number of ink cartridges varies by country... Supported ink cartridges • Replace the ink cartridges • Maintain the printheads • Store printing supplies • Clean the device • Troubleshooting tips and resources • Solve printing problems • Poor print quality and unexpected printouts • Solve paper-feed problems • Solve copy ...
User Guide
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... it firmly toward you. 3. NOTE: The ink levels shown are an estimate only. To find out which ink cartridges work with its color-coded slot and insert the cartridge into the slot. Gently pull open the ink cartridge cover. 2. Remove the ink cartridge that requires replacement...cartridge from its package. 4. Remove the new ink cartridge from the Toolbox (Windows), the HP Printer Utility (Mac OS), or the embedded Web server. Close the ink cartridge cover. 144 Maintain and troubleshoot Press down firmly on the cartridge to view this information (see Understand the self-test ...
... it firmly toward you. 3. NOTE: The ink levels shown are an estimate only. To find out which ink cartridges work with its color-coded slot and insert the cartridge into the slot. Gently pull open the ink cartridge cover. 2. Remove the ink cartridge that requires replacement...cartridge from its package. 4. Remove the new ink cartridge from the Toolbox (Windows), the HP Printer Utility (Mac OS), or the embedded Web server. Close the ink cartridge cover. 144 Maintain and troubleshoot Press down firmly on the cartridge to view this information (see Understand the self-test ...
User Guide
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...the product model number, serial number, and firmware version number), the number of the colored blocks, clean the printheads. For more information, see To calibrate the linefeed. To align... Click the Services tab, and then click Align Printheads and follow the onscreen instructions. • HP Printer Utility (Mac OS): Click Align from the trays and duplexer, the ink level information, and...white lines across any of pages printed from the Information and Support panel. 146 Maintain and troubleshoot Press OK when the alignment is done to ensure the best print quality. For more information...
...the product model number, serial number, and firmware version number), the number of the colored blocks, clean the printheads. For more information, see To calibrate the linefeed. To align... Click the Services tab, and then click Align Printheads and follow the onscreen instructions. • HP Printer Utility (Mac OS): Click Align from the trays and duplexer, the ink level information, and...white lines across any of pages printed from the Information and Support panel. 146 Maintain and troubleshoot Press OK when the alignment is done to ensure the best print quality. For more information...