Setup Guide
Page 5
... the device parts Front view 5 Back view 6 Control panel 7 3 Set up the device for wireless communication using software 20 6 Troubleshooting Solving installation problems 22 Solving network problems (some models only) . 23 Solving wireless problems (some models only) . 23 Solving Direct ...Digital Filing problems (optional) 24 Solving fax problems (optional 26 Troubleshooting and configuration tools . . . . . 28 Hewlett-Packard limited warranty statement 1 vs. serial-type phone systems 9 Dedicated phone line...
... the device parts Front view 5 Back view 6 Control panel 7 3 Set up the device for wireless communication using software 20 6 Troubleshooting Solving installation problems 22 Solving network problems (some models only) . 23 Solving wireless problems (some models only) . 23 Solving Direct ...Digital Filing problems (optional) 24 Solving fax problems (optional 26 Troubleshooting and configuration tools . . . . . 28 Hewlett-Packard limited warranty statement 1 vs. serial-type phone systems 9 Dedicated phone line...
Setup Guide
Page 8
...complete basic tasks (such as printing a document or sending a scan to www.register.hp.com and register the device. Register the device If you have more than one HP device installed, select the appropriate tab for your computer). The device makes a copy of...Color. If you encounter problems, see the online help for scanning (optional)" on page 22. 5. Complete the installation Verify that the device is installed correctly To verify that you have not already done so, go to your device. For more information For information about using the device and troubleshooting...
...complete basic tasks (such as printing a document or sending a scan to www.register.hp.com and register the device. Register the device If you have more than one HP device installed, select the appropriate tab for your computer). The device makes a copy of...Color. If you encounter problems, see the online help for scanning (optional)" on page 22. 5. Complete the installation Verify that the device is installed correctly To verify that you have not already done so, go to your device. For more information For information about using the device and troubleshooting...
Setup Guide
Page 19
...speed-dial entries using the numeric keypad, and then press OK. • To delete one of the following : • Tests the fax hardware • Verifies the correct type ...time. Include any problems found. Type the name using the embedded Web server and the HP Photosmart software. You can also configure these tools from the control panel. Managing and configuring...check the fax settings listed in the input tray before starting the test. 3. For additional troubleshooting information, see the onscreen user guide on the Starter CD. The test does the following ...
...speed-dial entries using the numeric keypad, and then press OK. • To delete one of the following : • Tests the fax hardware • Verifies the correct type ...time. Include any problems found. Type the name using the embedded Web server and the HP Photosmart software. You can also configure these tools from the control panel. Managing and configuring...check the fax settings listed in the input tray before starting the test. 3. For additional troubleshooting information, see the onscreen user guide on the Starter CD. The test does the following ...
Setup Guide
Page 22
.... • Network Path: The network path for the speeddial, such as document type and two-sided scanning options, are usually written in -one in the ADF. 2. NOTE: The connection might take some time, depending on the all -in the Web browser window. 3. To disable ...the PIN, leave the PIN box blank. • Scan Settings: Set scan settings for the folder. NOTE: Check troubleshooting for the speed-dial. 4. Type the IP address that corresponds to help prevent unauthorized people from using the speed-dial. Click the Settings tab. ...
.... • Network Path: The network path for the speeddial, such as document type and two-sided scanning options, are usually written in -one in the ADF. 2. NOTE: The connection might take some time, depending on the all -in the Web browser window. 3. To disable ...the PIN, leave the PIN box blank. • Scan Settings: Set scan settings for the folder. NOTE: Check troubleshooting for the speed-dial. 4. Type the IP address that corresponds to help prevent unauthorized people from using the speed-dial. Click the Settings tab. ...
Setup Guide
Page 26
...you have been removed from the printheads. • Make sure that you are using a computer running one to the 1-LINE port. Check the hardware connections • Make sure that any cords and cables...8226; Before installing software, make sure that your computer, and reinstall the device driver. 22 Troubleshooting The device cannot work if they are not all installed. • Make sure that the ...locked into place. • Make sure that the device can download the device driver from www.hp.com/support. • In the Windows device manager, make sure that all of the supported...
...you have been removed from the printheads. • Make sure that you are using a computer running one to the 1-LINE port. Check the hardware connections • Make sure that any cords and cables...8226; Before installing software, make sure that your computer, and reinstall the device driver. 22 Troubleshooting The device cannot work if they are not all installed. • Make sure that the ...locked into place. • Make sure that the device can download the device driver from www.hp.com/support. • In the Windows device manager, make sure that all of the supported...
Setup Guide
Page 27
.... 5) Compare the IP address listed in the dialog box and make sure it is not recommended that all of the "General network troubleshooting" conditions listed above are different, change the IP address in the dialog box to match the address on the Network configuration page. 6)...is set of network settings unique to those of the following , run the installation program again. General network troubleshooting • If you might have several wireless profiles (for example, one for an office network). A wireless profile is the profile for the network card installed on your computer. ...
.... 5) Compare the IP address listed in the dialog box and make sure it is not recommended that all of the "General network troubleshooting" conditions listed above are different, change the IP address in the dialog box to match the address on the Network configuration page. 6)...is set of network settings unique to those of the following , run the installation program again. General network troubleshooting • If you might have several wireless profiles (for example, one for an office network). A wireless profile is the profile for the network card installed on your computer. ...
Setup Guide
Page 28
... verify that of these steps to the WAP's list of accepted MAC addresses. For more information, see "Reset network configuration settings" on page 24. • One of the device. If the WAP filters MAC addresses, then the device's MAC address must be added to correct the device's settings: 1. The network folder... Active Directory. Print the Network configuration page. By default, the network name (SSID) is "hpsetup" and the communication mode is "ad hoc". For more 24 Troubleshooting If the WAP does not have been reset.
... verify that of these steps to the WAP's list of accepted MAC addresses. For more information, see "Reset network configuration settings" on page 24. • One of the device. If the WAP filters MAC addresses, then the device's MAC address must be added to correct the device's settings: 1. The network folder... Active Directory. Print the Network configuration page. By default, the network name (SSID) is "hpsetup" and the communication mode is "ad hoc". For more 24 Troubleshooting If the WAP does not have been reset.
Setup Guide
Page 30
... ran a fax test and the test failed, see the onscreen user guide on the back of the device. To check if your country/region. 26 Troubleshooting For more detailed information, see the test report for static or other end to an analog phone line and try faxing again. If you are... Correction Mode (ECM) off the hook or if you use the device for digital phones. Without the filter, you cannot use the phone cord that one end of the phone cord is off and try sending or receiving a fax. The device is having problems Make sure you are using a computer dial...
... ran a fax test and the test failed, see the onscreen user guide on the back of the device. To check if your country/region. 26 Troubleshooting For more detailed information, see the test report for static or other end to an analog phone line and try faxing again. If you are... Correction Mode (ECM) off the hook or if you use the device for digital phones. Without the filter, you cannot use the phone cord that one end of the phone cord is off and try sending or receiving a fax. The device is having problems Make sure you are using a computer dial...
Setup Guide
Page 32
...1. A Web browser, such as Microsoft Internet Explorer, Netscape, Opera, Mozilla Firefox, or Safari can run , in the future. 28 Troubleshooting With the HP Embedded Web Server, you can view product status information, change settings, and manage the product at your computer. For example, if the ...following tools are available for the device. Select Print Report, select Self-Test Report, and then press OK. If your device has a color display, select Network, select View Network Settings, select Print Network Configuration Page, and then press OK. The Self-test diagnostic page also ...
...1. A Web browser, such as Microsoft Internet Explorer, Netscape, Opera, Mozilla Firefox, or Safari can run , in the future. 28 Troubleshooting With the HP Embedded Web Server, you can view product status information, change settings, and manage the product at your computer. For example, if the ...following tools are available for the device. Select Print Report, select Self-Test Report, and then press OK. If your device has a color display, select Network, select View Network Settings, select Print Network Configuration Page, and then press OK. The Self-test diagnostic page also ...
User Guide
Page 4
... line cord, and the line cord cannot be retained in all material mentioning or referencing this software or this software for HP products and services are identified as constituting an additional warranty. Install the product in doubt, check with a qualified electrician....the product securely on the product. 4. For more information, see Maintain and troubleshoot. 9. Read and understand all warnings and instructions marked on a stable surface. 7. MD4 Message-Digest Algorithm" in -One. 2. Use only a grounded electrical outlet when connecting this software is granted ...
... line cord, and the line cord cannot be retained in all material mentioning or referencing this software or this software for HP products and services are identified as constituting an additional warranty. Install the product in doubt, check with a qualified electrician....the product securely on the product. 4. For more information, see Maintain and troubleshoot. 9. Read and understand all warnings and instructions marked on a stable surface. 7. MD4 Message-Digest Algorithm" in -One. 2. Use only a grounded electrical outlet when connecting this software is granted ...
User Guide
Page 10
...printheads ...152 Clean the device ...152 Clean the scanner glass 153 Clean the automatic document feeder (ADF 153 Clean the exterior ...157 Troubleshooting tips and resources 157 Solve printing problems ...158 The device shuts down unexpectedly 158 Error message appears on control-panel display 158 The device... is not filling the text or graphics completely 164 Output is faded or dull colored 164 Colors are printing as black and white 164 Wrong colors are printing 164 Printout shows bleeding colors 165 Colors do not line up properly 165 Lines or dots are missing from text or graphics...
...printheads ...152 Clean the device ...152 Clean the scanner glass 153 Clean the automatic document feeder (ADF 153 Clean the exterior ...157 Troubleshooting tips and resources 157 Solve printing problems ...158 The device shuts down unexpectedly 158 Error message appears on control-panel display 158 The device... is not filling the text or graphics completely 164 Output is faded or dull colored 164 Colors are printing as black and white 164 Wrong colors are printing 164 Printout shows bleeding colors 165 Colors do not line up properly 165 Lines or dots are missing from text or graphics...
User Guide
Page 11
...The device prints half a page, then ejects the paper 187 Solve device management problems 187 Embedded Web server cannot be opened 187 Troubleshoot installation issues 188 Hardware installation suggestions 188 Software installation suggestions 188 Solve alignment page problems 189 Solve software installation problems 189 Solve network ... Clear jams ...192 Clear a jam in the device 193 Clear jams in the ADF ...195 Tips for avoiding jams ...197 A HP supplies and accessories Order printing supplies online 198 Accessories ...198 Supplies ...198 Ink cartridges ...198 Printheads ...199...
...The device prints half a page, then ejects the paper 187 Solve device management problems 187 Embedded Web server cannot be opened 187 Troubleshoot installation issues 188 Hardware installation suggestions 188 Software installation suggestions 188 Solve alignment page problems 189 Solve software installation problems 189 Solve network ... Clear jams ...192 Clear a jam in the device 193 Clear jams in the ADF ...195 Tips for avoiding jams ...197 A HP supplies and accessories Order printing supplies online 198 Accessories ...198 Supplies ...198 Ink cartridges ...198 Printheads ...199...
User Guide
Page 14
...Web browser. Available through any computer on the Starter CD. The HP Printer Utility is provided with the device. Readme file and release notes Provide late-breaking information and troubleshooting tips. A printed version of the document is typically installed with the... Description Location Setup poster Provides illustrated setup information. HP Printer Utility (Mac OS) Contains tools to maintenance services. You can obtain product information and further troubleshooting resources that are not included in -One parts Find other resources for the product You can...
...Web browser. Available through any computer on the Starter CD. The HP Printer Utility is provided with the device. Readme file and release notes Provide late-breaking information and troubleshooting tips. A printed version of the document is typically installed with the... Description Location Setup poster Provides illustrated setup information. HP Printer Utility (Mac OS) Contains tools to maintenance services. You can obtain product information and further troubleshooting resources that are not included in -One parts Find other resources for the product You can...
User Guide
Page 93
For more information, see Troubleshooting tips and resources. Click the Advanced tab. • Order supplies: On any tab, click the Order Supplies button, and then follow the onscreen instructions. • ... option in the left pane. Then click the Advanced tab. • Setting up redial options: Click the Settings tab, and then click Fax. Toolbox (Windows) HP Printer Utility (Mac OS) to perform. Then click the Basic tab. • Setting up the dial type: Click the Settings tab, and then click Fax...
For more information, see Troubleshooting tips and resources. Click the Advanced tab. • Order supplies: On any tab, click the Order Supplies button, and then follow the onscreen instructions. • ... option in the left pane. Then click the Advanced tab. • Setting up redial options: Click the Settings tab, and then click Fax. Toolbox (Windows) HP Printer Utility (Mac OS) to perform. Then click the Basic tab. • Setting up the dial type: Click the Settings tab, and then click Fax...
User Guide
Page 98
... Setup Utility. 4. It helps you quickly identify, diagnose, and resolve printing problems. HP Instant Support provides the following information about your device: • Easy access to troubleshooting tips: Provides tips that are available for your device. • Managing ink and media...both individually or in batch mode), monitoring status (including levels for supplies), conducting remote diagnostics, and troubleshooting a wide variety of configured devices appears. HP Instant Support HP Instant Support is a suite of print driver updates: Alerts you when there is installed, you can...
... Setup Utility. 4. It helps you quickly identify, diagnose, and resolve printing problems. HP Instant Support provides the following information about your device: • Easy access to troubleshooting tips: Provides tips that are available for your device. • Managing ink and media...both individually or in batch mode), monitoring status (including levels for supplies), conducting remote diagnostics, and troubleshooting a wide variety of configured devices appears. HP Instant Support HP Instant Support is a suite of print driver updates: Alerts you when there is installed, you can...
User Guide
Page 100
..., and then click myPrintMileage and follow the onscreen instructions. • Windows taskbar: Right-click the HP Digital Imaging icon in the Windows taskbar, choose the device you bookmark the site and connect to... Do not bookmark the Web pages that are used , whether you use more black or color ink, and the estimated number of pages you can see the print analysis, such as the...• View current device information, ink cartridge status, and printhead health status • Help troubleshoot problems • Verify installation of optional accessories, such as the amount of ink you have used...
..., and then click myPrintMileage and follow the onscreen instructions. • Windows taskbar: Right-click the HP Digital Imaging icon in the Windows taskbar, choose the device you bookmark the site and connect to... Do not bookmark the Web pages that are used , whether you use more black or color ink, and the estimated number of pages you can see the print analysis, such as the...• View current device information, ink cartridge status, and printhead health status • Help troubleshoot problems • Verify installation of optional accessories, such as the amount of ink you have used...
User Guide
Page 102
... well as the IP address, the communication mode, the network name, authentication type, and signal strength. 4. You can use the network configuration page to help troubleshoot network connectivity problems. If you can print a network configuration page to print this page before calling. General Information: Shows information about the current status and...the community name settings. 98 Configure and manage Chapter 9 Understand the network configuration page If the device is connected to a network, you need to call HP, it is often useful to view the network settings for the device.
... well as the IP address, the communication mode, the network name, authentication type, and signal strength. 4. You can use the network configuration page to help troubleshoot network connectivity problems. If you can print a network configuration page to print this page before calling. General Information: Shows information about the current status and...the community name settings. 98 Configure and manage Chapter 9 Understand the network configuration page If the device is connected to a network, you need to call HP, it is often useful to view the network settings for the device.
User Guide
Page 147
... ink cartridges • Replace the ink cartridges • Maintain the printheads • Store printing supplies • Clean the device • Troubleshooting tips and resources • Solve printing problems • Poor print quality and unexpected printouts • Solve paper-feed problems • Solve .../region. NOTE: Ink from the Information and Support panel, and then click Retail Supplies Information. Maintain and troubleshoot 143 For more information, see www.hp.com/go/inkusage. In addition, some residual ink is used . To obtain a list of supported ink cartridges...
... ink cartridges • Replace the ink cartridges • Maintain the printheads • Store printing supplies • Clean the device • Troubleshooting tips and resources • Solve printing problems • Poor print quality and unexpected printouts • Solve paper-feed problems • Solve .../region. NOTE: Ink from the Information and Support panel, and then click Retail Supplies Information. Maintain and troubleshoot 143 For more information, see www.hp.com/go/inkusage. In addition, some residual ink is used . To obtain a list of supported ink cartridges...
User Guide
Page 148
...ink levels shown are an estimate only. After removing a cartridge from its color-coded slot and insert the cartridge into the slot. To replace the ink cartridges 1. Close the ink cartridge cover. 144 Maintain and troubleshoot You can check the estimated ink levels from the device for long periods... the cartridge to view this information (see Understand the self-test diagnostic page). Do not remove a cartridge from the Toolbox (Windows), the HP Printer Utility (Mac OS), or the embedded Web server. Align the cartridge with your thumb and forefinger and pulling it right away. Chapter...
...ink levels shown are an estimate only. After removing a cartridge from its color-coded slot and insert the cartridge into the slot. To replace the ink cartridges 1. Close the ink cartridge cover. 144 Maintain and troubleshoot You can check the estimated ink levels from the device for long periods... the cartridge to view this information (see Understand the self-test diagnostic page). Do not remove a cartridge from the Toolbox (Windows), the HP Printer Utility (Mac OS), or the embedded Web server. Align the cartridge with your thumb and forefinger and pulling it right away. Chapter...
User Guide
Page 150
...• Toolbox (Windows): Click the Services tab, and then click Align Printheads and follow the onscreen instructions. • HP Printer Utility (Mac OS): Click Align from the trays and duplexer, the ink level information, and the printhead health status.... 2 Test Pattern 1: If the lines are pointing, calibrate the linefeed. However, if the appearance of the colored blocks, clean the printheads. To align the printheads Whenever you can start the alignment process manually. • Control panel...pages printed from the Information and Support panel. 146 Maintain and troubleshoot
...• Toolbox (Windows): Click the Services tab, and then click Align Printheads and follow the onscreen instructions. • HP Printer Utility (Mac OS): Click Align from the trays and duplexer, the ink level information, and the printhead health status.... 2 Test Pattern 1: If the lines are pointing, calibrate the linefeed. However, if the appearance of the colored blocks, clean the printheads. To align the printheads Whenever you can start the alignment process manually. • Control panel...pages printed from the Information and Support panel. 146 Maintain and troubleshoot