User's Guide
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... manually 34 To replace the printheads...36 Calibrating the color...37 Troubleshooting tips and resources...38 General troubleshooting tips...39 Resolving printing problems...40 Printer shuts down unexpectedly 40 All printer lights are on...40 Printer is not responding (nothing prints 40 Printer does not accept printhead 41 Printer takes a long time to print 41 Blank page...
... manually 34 To replace the printheads...36 Calibrating the color...37 Troubleshooting tips and resources...38 General troubleshooting tips...39 Resolving printing problems...40 Printer shuts down unexpectedly 40 All printer lights are on...40 Printer is not responding (nothing prints 40 Printer does not accept printhead 41 Printer takes a long time to print 41 Blank page...
User's Guide
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This guide provides details about how to use the printer and to resolve printer and printing problems. This section contains the following information: ● Finding other resources for buying the printer. 1 Getting started Thank you for the product ● Accessibility ● Understanding the printer parts ENWW 1
This guide provides details about how to use the printer and to resolve printer and printing problems. This section contains the following information: ● Finding other resources for buying the printer. 1 Getting started Thank you for the product ● Accessibility ● Understanding the printer parts ENWW 1
User's Guide
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... an installation option that are not included in this guide from the printer driver. The HP Printer Utility is available as a printed guide in the printer driver. The Toolbox is provided with the printer software, if you quickly identify, diagnose, and resolve printing problems. See HP Instant Support. Available through any standard Web browser or through any...
... an installation option that are not included in this guide from the printer driver. The HP Printer Utility is available as a printed guide in the printer driver. The Toolbox is provided with the printer software, if you quickly identify, diagnose, and resolve printing problems. See HP Instant Support. Available through any standard Web browser or through any...
User's Guide
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... large quantities. It is best to stack up . Use HP media for supported media. ● To prevent jams, poor print quality, and other printer problems, avoid the following guidelines. ● Always use media that conforms to the printer specifications. Also avoid cards and envelopes with most types of ... tray 1 and tray 2, load media print-side down and aligned against the right and back edges of the tray. Visit HP website at a time into the printer with cutouts or perforations ● Media that is heavily textured, embossed, or does not accept ink well ● Media that...
... large quantities. It is best to stack up . Use HP media for supported media. ● To prevent jams, poor print quality, and other printer problems, avoid the following guidelines. ● Always use media that conforms to the printer specifications. Also avoid cards and envelopes with most types of ... tray 1 and tray 2, load media print-side down and aligned against the right and back edges of the tray. Visit HP website at a time into the printer with cutouts or perforations ● Media that is heavily textured, embossed, or does not accept ink well ● Media that...
User's Guide
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4 Maintaining and troubleshooting This section contains the following information for maintaining the printer and for troubleshooting printer or printing problems. ● Replacing the ink cartridges ● Maintaining the printheads ● Calibrating the color ● Troubleshooting tips and resources ● General troubleshooting tips ● Resolving printing problems ● Poor print quality and unexpected printouts ● Resolving paper-feed problems ● Resolving printer management problems ● Troubleshooting installation issues ● Clearing jams ENWW 29
4 Maintaining and troubleshooting This section contains the following information for maintaining the printer and for troubleshooting printer or printing problems. ● Replacing the ink cartridges ● Maintaining the printheads ● Calibrating the color ● Troubleshooting tips and resources ● General troubleshooting tips ● Resolving printing problems ● Poor print quality and unexpected printouts ● Resolving paper-feed problems ● Resolving printer management problems ● Troubleshooting installation issues ● Clearing jams ENWW 29
User's Guide
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...and check the printhead health section. See To clean the printhead contacts manually. 5. CAUTION HP is available only if the ENWW Maintaining the printheads 31 See Understanding the configuration page. ...clean the printheads. When the quality of white paper. If the status of any problem areas, and perform the recommended actions (see To print the print quality diagnostic page... is not responsible for damage to the printer that results from modifying the printheads. Check the health of the printheads (see Calibrating the color). 4. Print the print quality diagnostic page...
...and check the printhead health section. See To clean the printhead contacts manually. 5. CAUTION HP is available only if the ENWW Maintaining the printheads 31 See Understanding the configuration page. ...clean the printheads. When the quality of white paper. If the status of any problem areas, and perform the recommended actions (see To print the print quality diagnostic page... is not responsible for damage to the printer that results from modifying the printheads. Check the health of the printheads (see Calibrating the color). 4. Print the print quality diagnostic page...
User's Guide
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... pick, see Resolving paper-feed problems. Some printer problems can be resolved by resetting the printer. Wait till the Power light is "ad hoc". 38 Chapter 4 Maintaining and troubleshooting ENWW By default, the network name (SSID) is "hpsetup" and the communication mode is on. 2. To reset the printer's network settings (HP Officejet Pro K550dtn/K550dtwn) 1. Press and hold...
... pick, see Resolving paper-feed problems. Some printer problems can be resolved by resetting the printer. Wait till the Power light is "ad hoc". 38 Chapter 4 Maintaining and troubleshooting ENWW By default, the network name (SSID) is "hpsetup" and the communication mode is on. 2. To reset the printer's network settings (HP Officejet Pro K550dtn/K550dtwn) 1. Press and hold...
User's Guide
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... turns off when printing, an alert message should appear on the sides of the printer. See Environmental specifications for the required operating environment for voltage requirements. If the problem persists, visit HP website (www.hp.com/ support/officejetprok550) for the latest troubleshooting information, or product fixes and updates. To resolve this process is not...
... turns off when printing, an alert message should appear on the sides of the printer. See Environmental specifications for the required operating environment for voltage requirements. If the problem persists, visit HP website (www.hp.com/ support/officejetprok550) for the latest troubleshooting information, or product fixes and updates. To resolve this process is not...
User's Guide
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...caps have been removed from intrusion. If the problem persists, the firewall is properly closed. After the printer has restarted, reinsert the printhead. ENWW Resolving printing problems 41 If there is inserted into its correct color-coded slot. Check the printhead ● Make... sure the printhead is a problem communicating with the printer, you are being used....
...caps have been removed from intrusion. If the problem persists, the firewall is properly closed. After the printer has restarted, reinsert the printhead. ENWW Resolving printing problems 41 If there is inserted into its correct color-coded slot. Check the printhead ● Make... sure the printhead is a problem communicating with the printer, you are being used....
User's Guide
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... quality diagnostic page on the page is not selected in the printer driver. Evaluate any problem areas, and perform the recommended actions (see Understanding the configuration page) provide information about ink levels. Check the color print settings ▲ Make sure Print in the tray. Placement...area of USB cable ▲ High electromagnetic fields (such as the print quality. See Replacing the ink cartridges. The Toolbox (Windows), HP Printer Utility (Mac OS), and the configuration page (see To print the print quality diagnostic page). Check the media settings ● Make ...
... quality diagnostic page on the page is not selected in the printer driver. Evaluate any problem areas, and perform the recommended actions (see Understanding the configuration page) provide information about ink levels. Check the color print settings ▲ Make sure Print in the tray. Placement...area of USB cable ▲ High electromagnetic fields (such as the print quality. See Replacing the ink cartridges. The Toolbox (Windows), HP Printer Utility (Mac OS), and the configuration page (see To print the print quality diagnostic page). Check the media settings ● Make ...
User's Guide
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...the document size is less than the media that you are using a computer running Windows, select Emulate LaserJet Margins in the printer driver. ENWW Resolving printing problems 43 Check the media size ● Content on a page might be caused by USB cables) can sometimes cause slight distortions...interpret print settings properly. Check the printer location and length of USB cable ▲ High electromagnetic fields (such as those generated by the inability of these electromagnetic fields. See the release notes for the document do not work, the problem may be cut off at the ...
...the document size is less than the media that you are using a computer running Windows, select Emulate LaserJet Margins in the printer driver. ENWW Resolving printing problems 43 Check the media size ● Content on a page might be caused by USB cables) can sometimes cause slight distortions...interpret print settings properly. Check the printer location and length of USB cable ▲ High electromagnetic fields (such as those generated by the inability of these electromagnetic fields. See the release notes for the document do not work, the problem may be cut off at the ...
User's Guide
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... to print again. Make sure the cable connections at both ends are connected with a USB cable, the problem may be too moist or too rough. Make sure the media used meets HP specifications, and try printing a backup copy of the job. Also, it is recommended that is ready, ...; High electromagnetic fields (such as those generated by the computer to print again. Check the printer location and length of these electromagnetic fields. Move the printer away from the printer, turn on the printer without connecting the cable, and delete any ink cartridges that is on a clean sheet of ...
... to print again. Make sure the cable connections at both ends are connected with a USB cable, the problem may be too moist or too rough. Make sure the media used meets HP specifications, and try printing a backup copy of the job. Also, it is recommended that is ready, ...; High electromagnetic fields (such as those generated by the computer to print again. Check the printer location and length of these electromagnetic fields. Move the printer away from the printer, turn on the printer without connecting the cable, and delete any ink cartridges that is on a clean sheet of ...
User's Guide
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..., see To print the print quality diagnostic page). 46 Chapter 4 Maintaining and troubleshooting ENWW Evaluate any problem areas, and perform the recommended actions (see HP supplies and accessories. Colors do not line up properly Check the printheads ▲ Print the print quality diagnostic page on a ... printheads ▲ Print the print quality diagnostic page on a clean sheet of white paper. Choose different print settings in the printer driver. HP does not guarantee or support refilled ink cartridges. Lines or dots are printing Check the print settings ▲ Make sure Print...
..., see To print the print quality diagnostic page). 46 Chapter 4 Maintaining and troubleshooting ENWW Evaluate any problem areas, and perform the recommended actions (see HP supplies and accessories. Colors do not line up properly Check the printheads ▲ Print the print quality diagnostic page on a ... printheads ▲ Print the print quality diagnostic page on a clean sheet of white paper. Choose different print settings in the printer driver. HP does not guarantee or support refilled ink cartridges. Lines or dots are printing Check the print settings ▲ Make sure Print...
User's Guide
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... or duplex unit, or close the cover of the curl. ● Make sure the tray is aligned with the printer opening. ● Check for paper jam. See Clearing jams. Another paper-feed problem is occurring Media is not supported for the media size you are snug, but not tight, against the stack.... ● Make sure media in the tray is loaded in the tray. ENWW Resolving paper-feed problems 47 Uncurl paper by bending it is inserted properly. Make sure it in the tray for the printer or tray ▲ Use only media that is not installed properly during a print job, media may...
... or duplex unit, or close the cover of the curl. ● Make sure the tray is aligned with the printer opening. ● Check for paper jam. See Clearing jams. Another paper-feed problem is occurring Media is not supported for the media size you are snug, but not tight, against the stack.... ● Make sure media in the tray is loaded in the tray. ENWW Resolving paper-feed problems 47 Uncurl paper by bending it is inserted properly. Make sure it in the tray for the printer or tray ▲ Use only media that is not installed properly during a print job, media may...
User's Guide
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... is correct. See Understanding the configuration page. ● Ping the printer using a phone cord or a cross cable to connect the printer to the network. Resolving printer management problems This section provide solutions to common problems that you are using is turned on the second page. Check your... network setup ● Make sure you are not using the IP address from an MS-DOS prompt. ENWW Resolving printer management problems 49 Embedded Web server cannot be opened Check your Web browser ▲ Make sure the Web browser meets the minimum system...
... is correct. See Understanding the configuration page. ● Ping the printer using a phone cord or a cross cable to connect the printer to the network. Resolving printer management problems This section provide solutions to common problems that you are using is turned on the second page. Check your... network setup ● Make sure you are not using the IP address from an MS-DOS prompt. ENWW Resolving printer management problems 49 Embedded Web server cannot be opened Check your Web browser ▲ Make sure the Web browser meets the minimum system...
User's Guide
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... www.hp.com/support/officejetprok550. See System requirements. Reinstall the printer software ▲ If you are installed or replaced, the printer automatically prints a few alignment pages to perform a clean uninstallation of the printer software. See Uninstalling the printer software. Problems connecting ...CD drive, inspect the CD for the latest troubleshooting information, or product fixes and updates. Problems installing software NOTE Visit HP website (www.hp.com/support/officejetprok550) for damage. Verify installation preliminaries ● Before installing software on the...
... www.hp.com/support/officejetprok550. See System requirements. Reinstall the printer software ▲ If you are installed or replaced, the printer automatically prints a few alignment pages to perform a clean uninstallation of the printer software. See Uninstalling the printer software. Problems connecting ...CD drive, inspect the CD for the latest troubleshooting information, or product fixes and updates. Problems installing software NOTE Visit HP website (www.hp.com/support/officejetprok550) for damage. Verify installation preliminaries ● Before installing software on the...
User's Guide
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... incorrect. ● If you might resolve some installation problems (such as a conflict with a personal firewall) by doing the following: a. See Understanding the configuration page. 2. Alternatively, create a new HP standard TCP/IP port (using the printer's IP address. 5. Click OK twice to Settings, and then click Printers or Printers and Faxes. 3. Print the configuration page. On...
... incorrect. ● If you might resolve some installation problems (such as a conflict with a personal firewall) by doing the following: a. See Understanding the configuration page. 2. Alternatively, create a new HP standard TCP/IP port (using the printer's IP address. 5. Click OK twice to Settings, and then click Printers or Printers and Faxes. 3. Print the configuration page. On...
User's Guide
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... filters hardware addresses (MAC addresses). Ensure that the profile selected is the profile for wireless communication (HP Officejet Pro K550dtwn)). In addition, ensure that appear on your network with the printer. 2. A single wireless card might be associated to those of your network: ● Infrastructure communication... sure the computer's wireless card is set of network settings unique to match the settings of the network. 5. Possible problems include the following to find the settings for your network. See To add hardware addresses to the correct wireless profile. ...
... filters hardware addresses (MAC addresses). Ensure that the profile selected is the profile for wireless communication (HP Officejet Pro K550dtwn)). In addition, ensure that appear on your network with the printer. 2. A single wireless card might be associated to those of your network: ● Infrastructure communication... sure the computer's wireless card is set of network settings unique to match the settings of the network. 5. Possible problems include the following to find the settings for your network. See To add hardware addresses to the correct wireless profile. ...
User's Guide
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...help troubleshoot printer problems; Ink Cartridge Status: Shows the estimated ink levels (represented in graphical form as the duplex unit. Event Log: Shows a log of the ink cartridges. 3. and to verify installation of pages printed from the trays and accessories. 2. Printer Information: Shows printer information (...the printhead should be monitored, but the printhead does not need to replaced. The status options for the printer. If the printer is . 4. If you need to call HP, it is 'fair', then the print quality must be replaced as the accumulated ink usage. this ...
...help troubleshoot printer problems; Ink Cartridge Status: Shows the estimated ink levels (represented in graphical form as the duplex unit. Event Log: Shows a log of the ink cartridges. 3. and to verify installation of pages printed from the trays and accessories. 2. Printer Information: Shows printer information (...the printhead should be monitored, but the printhead does not need to replaced. The status options for the printer. If the printer is . 4. If you need to call HP, it is 'fair', then the print quality must be replaced as the accumulated ink usage. this ...
User's Guide
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... the CD drive of networking known as locally shared networking. When setting up the printer, HP recommends that you with the easiest setup experience. See Toolbox (Windows) for solving printer problems. Without the Toolbox, you have administrator privileges to a computer, or you install the software because the installation program is designed to run the...
... the CD drive of networking known as locally shared networking. When setting up the printer, HP recommends that you with the easiest setup experience. See Toolbox (Windows) for solving printer problems. Without the Toolbox, you have administrator privileges to a computer, or you install the software because the installation program is designed to run the...