User's Guide
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...Front view...5 Control panel...6 Back view...7 2 Installing the accessories Installing the duplex unit...10 Installing tray 2...11 3 Using the printer Selecting print media...14 Tips for selecting and using print media 14 Understanding specifications for supported media 15 Understanding supported sizes 15 ...on special or custom-sized media (Windows 26 To print on special or custom-sized media (Mac OS 26 4 Maintaining and troubleshooting Replacing the ink cartridges...30 Maintaining the printheads...31 To check printhead health...31 To print the print quality diagnostic page 31 ENWW iii
...Front view...5 Control panel...6 Back view...7 2 Installing the accessories Installing the duplex unit...10 Installing tray 2...11 3 Using the printer Selecting print media...14 Tips for selecting and using print media 14 Understanding specifications for supported media 15 Understanding supported sizes 15 ...on special or custom-sized media (Windows 26 To print on special or custom-sized media (Mac OS 26 4 Maintaining and troubleshooting Replacing the ink cartridges...30 Maintaining the printheads...31 To check printhead health...31 To print the print quality diagnostic page 31 ENWW iii
User's Guide
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... To clean the printheads...33 To clean the printhead contacts manually 34 To replace the printheads...36 Calibrating the color...37 Troubleshooting tips and resources...38 General troubleshooting tips...39 Resolving printing problems...40 Printer shuts down unexpectedly 40 All printer lights are on...40 Printer is not responding (nothing prints 40 Printer does not accept printhead 41 Printer takes a long...
... To clean the printheads...33 To clean the printhead contacts manually 34 To replace the printheads...36 Calibrating the color...37 Troubleshooting tips and resources...38 General troubleshooting tips...39 Resolving printing problems...40 Printer shuts down unexpectedly 40 All printer lights are on...40 Printer is not responding (nothing prints 40 Printer does not accept printhead 41 Printer takes a long...
User's Guide
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4 Maintaining and troubleshooting This section contains the following information for maintaining the printer and for troubleshooting printer or printing problems. ● Replacing the ink cartridges ● Maintaining the printheads ● Calibrating the color ● Troubleshooting tips and resources ● General troubleshooting tips ● Resolving printing problems ● Poor print quality and unexpected printouts ● Resolving paper-feed problems ● Resolving printer management problems ● Troubleshooting installation issues ● Clearing jams ENWW 29
4 Maintaining and troubleshooting This section contains the following information for maintaining the printer and for troubleshooting printer or printing problems. ● Replacing the ink cartridges ● Maintaining the printheads ● Calibrating the color ● Troubleshooting tips and resources ● General troubleshooting tips ● Resolving printing problems ● Poor print quality and unexpected printouts ● Resolving paper-feed problems ● Resolving printer management problems ● Troubleshooting installation issues ● Clearing jams ENWW 29
User's Guide
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... is not good or fair, then perform one of the printer. CAUTION HP is not responsible for damage to improve the print quality of... Device button (this may be caused by clogged ink nozzles and you decide whether to clean the printheads. If the color tints on the page. ● Control panel: Press and hold (Power button), press (Cancel ...Web server: Click the Settings tab, click Printer Services in the Print Quality section, and click Apply. ● Printer driver (Windows): Click the Services tab. See To replace the printheads. To print the print quality diagnostic page ...
... is not good or fair, then perform one of the printer. CAUTION HP is not responsible for damage to improve the print quality of... Device button (this may be caused by clogged ink nozzles and you decide whether to clean the printheads. If the color tints on the page. ● Control panel: Press and hold (Power button), press (Cancel ...Web server: Click the Settings tab, click Printer Services in the Print Quality section, and click Apply. ● Printer driver (Windows): Click the Services tab. See To replace the printheads. To print the print quality diagnostic page ...
User's Guide
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... the Services tab. However, if the appearance of your printed pages indicates that the printheads are misaligned, you replace a printhead, the printer automatically aligns the printheads to 3.5 minutes. For Windows 2000, Windows XP, and Windows Server 2003, click ...Printer Services tab. To clean the printheads NOTE Cleaning uses ink, so clean the printheads only when necessary. Click Align Printheads and follow the onscreen instructions. ● Toolbox (Windows): Click the Printer Services tab, and then click Align Printheads and follow the onscreen instructions. ● HP Printer...
... the Services tab. However, if the appearance of your printed pages indicates that the printheads are misaligned, you replace a printhead, the printer automatically aligns the printheads to 3.5 minutes. For Windows 2000, Windows XP, and Windows Server 2003, click ...Printer Services tab. To clean the printheads NOTE Cleaning uses ink, so clean the printheads only when necessary. Click Align Printheads and follow the onscreen instructions. ● Toolbox (Windows): Click the Printer Services tab, and then click Align Printheads and follow the onscreen instructions. ● HP Printer...
User's Guide
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... described above for . To replace the printheads NOTE To find out which corresponds to the blinking printhead light. 15 If one or both the printhead lights still blink, replace the printhead which corresponds to ensure that the latch is properly engaged. Remove the new printhead from its package, and then remove its color-coded slot (the label on...
... described above for . To replace the printheads NOTE To find out which corresponds to the blinking printhead light. 15 If one or both the printhead lights still blink, replace the printhead which corresponds to ensure that the latch is properly engaged. Remove the new printhead from its package, and then remove its color-coded slot (the label on...
User's Guide
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... the appearance of the colors, you replace a printhead, the printer automatically calibrates the colors to calibrate color from the Information and Support panel. Click Calibrate Color and follow the onscreen instructions. ● Toolbox (Windows): Click the Printer Services tab, and then click Calibrate Color and follow the onscreen instructions. ● HP Printer Utility (Mac OS): Click Calibrate Color from the drop-down...
... the appearance of the colors, you replace a printhead, the printer automatically calibrates the colors to calibrate color from the Information and Support panel. Click Calibrate Color and follow the onscreen instructions. ● Toolbox (Windows): Click the Printer Services tab, and then click Calibrate Color and follow the onscreen instructions. ● HP Printer Utility (Mac OS): Click Calibrate Color from the drop-down...
User's Guide
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... on the sides of the printer. If the problem persists, visit HP website (www.hp.com/ support/officejetprok550) for the latest troubleshooting information, or product fixes and updates. Check the printer software installation ▲ If the printer is connected firmly to align the printheads. If the vents are installed or replaced, the printer automatically prints a few alignment pages...
... on the sides of the printer. If the problem persists, visit HP website (www.hp.com/ support/officejetprok550) for the latest troubleshooting information, or product fixes and updates. Check the printer software installation ▲ If the printer is connected firmly to align the printheads. If the vents are installed or replaced, the printer automatically prints a few alignment pages...
User's Guide
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...communicate with the printer, try temporarily disabling the firewall. Printer does not accept printhead Check the printhead latch ▲ Make sure the printhead latch is inserted into its correct color-coded slot. ...Check any personal firewall software installed on the computer ▲ The personal software firewall is a security program that protects a computer from the printhead. See To replace the printheads. ● Remove the printhead...
...communicate with the printer, try temporarily disabling the firewall. Printer does not accept printhead Check the printhead latch ▲ Make sure the printhead latch is inserted into its correct color-coded slot. ...Check any personal firewall software installed on the computer ▲ The personal software firewall is a security program that protects a computer from the printhead. See To replace the printheads. ● Remove the printhead...
User's Guide
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...HP Printer Utility (Mac OS), and the configuration page (see To print the print quality diagnostic page). Check the color print settings ▲ Make sure Print in Grayscale is low (see which cartridge is not selected in the printer driver for radio interference ▲ If the printer...printer driver. Something on the page is missing or incorrect Check the printheads...printer driver match the page size of media loaded in the printer driver. Check the printer...printer software settings ▲ The printer... printable area of the printer. If you use a...printer away from the source ...
...HP Printer Utility (Mac OS), and the configuration page (see To print the print quality diagnostic page). Check the color print settings ▲ Make sure Print in Grayscale is low (see which cartridge is not selected in the printer driver for radio interference ▲ If the printer...printer driver. Something on the page is missing or incorrect Check the printheads...printer driver match the page size of media loaded in the printer driver. Check the printer...printer software settings ▲ The printer... printable area of the printer. If you use a...printer away from the source ...
User's Guide
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... If the printer and computer are connected with a USB cable, the problem may be damaged. See Replacing the ink cartridges. Check the type of media loaded in the printer driver that contains...rest of the electromagnetic fields. Check the printer location and length of white paper. Poor print quality and unexpected printouts Poor quality printouts Check the printheads and ink cartridges ● Print the... print quality diagnostic page on ink, and try to print again. Make sure the media used meets HP specifications, and try...
... If the printer and computer are connected with a USB cable, the problem may be damaged. See Replacing the ink cartridges. Check the type of media loaded in the printer driver that contains...rest of the electromagnetic fields. Check the printer location and length of white paper. Poor print quality and unexpected printouts Poor quality printouts Check the printheads and ink cartridges ● Print the... print quality diagnostic page on ink, and try to print again. Make sure the media used meets HP specifications, and try...
User's Guide
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...downloaded from www.hp.com/support/officejetprok550. Problems installing software NOTE Visit HP website (www.hp.com/support/officejetprok550) for damage. See Uninstalling the printer software. General network troubleshooting If you are unable to install the printer software on the ... installation issues Problems printing an alignment page When printheads are installed or replaced, the printer automatically prints a few alignment pages to start the alignment process manually (see To align the printheads). Verify installation preliminaries ● Before installing software...
...downloaded from www.hp.com/support/officejetprok550. Problems installing software NOTE Visit HP website (www.hp.com/support/officejetprok550) for damage. See Uninstalling the printer software. General network troubleshooting If you are unable to install the printer software on the ... installation issues Problems printing an alignment page When printheads are installed or replaced, the printer automatically prints a few alignment pages to start the alignment process manually (see To align the printheads). Verify installation preliminaries ● Before installing software...
User's Guide
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...to print. One or more of the printheads are faulty or need attention. ● Ensure the printhead indicated is properly installed, and then try to print. ● If the error persists, replace the ink cartridge indicated. 60 Chapter 5 Printer lights reference ENWW The Power light, and ...one or more of the printhead lights blink. One or more of the ink cartridges are missing. ●...
...to print. One or more of the printheads are faulty or need attention. ● Ensure the printhead indicated is properly installed, and then try to print. ● If the error persists, replace the ink cartridge indicated. 60 Chapter 5 Printer lights reference ENWW The Power light, and ...one or more of the printhead lights blink. One or more of the ink cartridges are missing. ●...
User's Guide
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...replacement ink cartridges and expirations dates. ● Printer errors: Click the Printer Status tab, click Preferences, and then select one or more information. ● Printer status information: Click the Information tab, and then click an option available on the left pane. ● Ink cartridge and printhead...the left pane. ENWW Managing the printer 67 Control panel Embedded Web server Toolbox (Windows) HP Printer Utility (Mac OS) Obtain information about administering the printer and modifying settings. Administer the printer This section provides information about the...
...replacement ink cartridges and expirations dates. ● Printer errors: Click the Printer Status tab, click Preferences, and then select one or more information. ● Printer status information: Click the Information tab, and then click an option available on the left pane. ● Ink cartridge and printhead...the left pane. ENWW Managing the printer 67 Control panel Embedded Web server Toolbox (Windows) HP Printer Utility (Mac OS) Obtain information about administering the printer and modifying settings. Administer the printer This section provides information about the...
User's Guide
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... installed (such as the duplex unit. The status options for the printer. to view current printer information, ink cartridge status, and printhead health status; If you need to call HP, it is 'replace', then the printhead should be monitored, but the printhead does not need to print the configuration page before calling. 1. ENWW Understanding the configuration page...
... installed (such as the duplex unit. The status options for the printer. to view current printer information, ink cartridge status, and printhead health status; If you need to call HP, it is 'replace', then the printhead should be monitored, but the printhead does not need to print the configuration page before calling. 1. ENWW Understanding the configuration page...
User's Guide
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... charges to repair or replace, as a result of purchase by HP's warranty, HP shall either repair or replace the product, at HP's option. 6. HP shall have no obligation to repair, replace, or refund until the customer returns the defective product to execute programming instructions. Hewlett-Packard limited warranty statement HP product Software Accessories Ink Cartridges Printheads Printer peripheral hardware (see...
... charges to repair or replace, as a result of purchase by HP's warranty, HP shall either repair or replace the product, at HP's option. 6. HP shall have no obligation to repair, replace, or refund until the customer returns the defective product to execute programming instructions. Hewlett-Packard limited warranty statement HP product Software Accessories Ink Cartridges Printheads Printer peripheral hardware (see...
User's Guide
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...Expiration date (Y-M-D)" located under the "Ink Cartridge Status" section on the printhead, whichever is old enough to www.hp.com/support/inkjet_warranty and select your product covered under warranty: ● Visit...use of warranty date locations: Date format: YYYY/MM/DD HP Inkjet Supplies Expiration As ink ages, it for a refund or replacement provided that came in the box with ● Ink supply...before the expiration date is detected, the printer will pause printing, you cannot return the product to the retailer, visit HP website (www.hp.com/support/ officejetprok550) or call the ...
...Expiration date (Y-M-D)" located under the "Ink Cartridge Status" section on the printhead, whichever is old enough to www.hp.com/support/inkjet_warranty and select your product covered under warranty: ● Visit...use of warranty date locations: Date format: YYYY/MM/DD HP Inkjet Supplies Expiration As ink ages, it for a refund or replacement provided that came in the box with ● Ink supply...before the expiration date is detected, the printer will pause printing, you cannot return the product to the retailer, visit HP website (www.hp.com/support/ officejetprok550) or call the ...
User's Guide
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...73 myPrintMileage 73 security and privacy 73 HP Printer Utility (Mac OS) managing printer 66 HP Web Jetadmin description 72 managing printer 66 humidity specifications 112 I Information tab Toolbox (Windows) 71 ink monitoring 67, 69 ink cartridges estimated ink levels 31, 75 expiration dates 75 installing, replacing 30 lights 58 part numbers 75,...memory specifications 110 missing lines or dots troubleshooting 46 missing or incorrect information troubleshooting 42 monitor ink levels 67 media usage 67 printer 66 printer operations and status 67 printhead health status 67 supplies usage 67 MSDSs.
...73 myPrintMileage 73 security and privacy 73 HP Printer Utility (Mac OS) managing printer 66 HP Web Jetadmin description 72 managing printer 66 humidity specifications 112 I Information tab Toolbox (Windows) 71 ink monitoring 67, 69 ink cartridges estimated ink levels 31, 75 expiration dates 75 installing, replacing 30 lights 58 part numbers 75,...memory specifications 110 missing lines or dots troubleshooting 46 missing or incorrect information troubleshooting 42 monitor ink levels 67 media usage 67 printer 66 printer operations and status 67 printhead health status 67 supplies usage 67 MSDSs.
User's Guide
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...printhead latch illustration 5 printheads aligning 33 checking health 31 cleaning 33 cleaning contacts 34 first-installation and end-of printer 40 ozone-depleting chemicals in product 122 P pages per minute (ppm) 111 pages per month (duty cycle) 110 paper. warranty dates 75 health, status 31, 75 ink usage 75 installing, replacing... 122 ppm. See pages per inch (dpi) 112 S SecureEasySetup (SES) using 88 security managing 66 security while using HP Instant Support 73 processor specifications 110 purchasing online system requirements 96 Q quality. See SecureEasySetup (SES) setup poster 2 Sleep ...
...printhead latch illustration 5 printheads aligning 33 checking health 31 cleaning 33 cleaning contacts 34 first-installation and end-of printer 40 ozone-depleting chemicals in product 122 P pages per minute (ppm) 111 pages per month (duty cycle) 110 paper. warranty dates 75 health, status 31, 75 ink usage 75 installing, replacing... 122 ppm. See pages per inch (dpi) 112 S SecureEasySetup (SES) using 88 security managing 66 security while using HP Instant Support 73 processor specifications 110 purchasing online system requirements 96 Q quality. See SecureEasySetup (SES) setup poster 2 Sleep ...