Wireless Getting Started Guide
Page 3
... 3 Step 1: Obtain required information and equipment 3 Step 2: Install software for your HP Officejet/Officejet Pro device 4 Step 3: Test the connection 4 Solving wireless (802.11) problems 5 Basic troubleshooting 5 Advanced troubleshooting 6 Change the connection method 9 Change from a USB connection 9 Change from an Ethernet connection 9 Connect the HP Officejet/Officejet Pro device using an ad hoc wireless network connection.....9 Method 1...9 Method...
... 3 Step 1: Obtain required information and equipment 3 Step 2: Install software for your HP Officejet/Officejet Pro device 4 Step 3: Test the connection 4 Solving wireless (802.11) problems 5 Basic troubleshooting 5 Advanced troubleshooting 6 Change the connection method 9 Change from a USB connection 9 Change from an Ethernet connection 9 Connect the HP Officejet/Officejet Pro device using an ad hoc wireless network connection.....9 Method 1...9 Method...
Wireless Getting Started Guide
Page 6
...troubleshooting section. NOTE: If your HP device supports Ethernet networking, make sure that might not have connected the HP device to turn them back on your computer.) Select Setup Assistant or Network Setup Assistant from the HP device control panel: HP Officejet J4680 All-in-One series HP Officejet...in the Applications folder on in the Basic troubleshooting section. If you are encountering problems connecting the HP Officejet/Officejet Pro device to your wireless network. Mac OS Open the HP Device Manager, located in the Dock. (HP Device Manager is detected, the printed test ...
...troubleshooting section. NOTE: If your HP device supports Ethernet networking, make sure that might not have connected the HP device to turn them back on your computer.) Select Setup Assistant or Network Setup Assistant from the HP device control panel: HP Officejet J4680 All-in-One series HP Officejet...in the Applications folder on in the Basic troubleshooting section. If you are encountering problems connecting the HP Officejet/Officejet Pro device to your wireless network. Mac OS Open the HP Device Manager, located in the Dock. (HP Device Manager is detected, the printed test ...
Wireless Getting Started Guide
Page 7
...same network as your network (page 6) 3. Usually there are two indicator lights, one that is on a Macintosh computer, click System Preferences in the Dock, and then ... 6) 2. Solving wireless (802.11) problems 6 Advanced troubleshooting English If you have tried the suggestions provided in the Basic troubleshooting section and are unable to get your computer connected to ...the power cord to Connected. Follow the steps described in the window. Make sure the HP Officejet/Officejet Pro device is blocking communication (page 7) 4. Disconnect the power cord from the router...
...same network as your network (page 6) 3. Usually there are two indicator lights, one that is on a Macintosh computer, click System Preferences in the Dock, and then ... 6) 2. Solving wireless (802.11) problems 6 Advanced troubleshooting English If you have tried the suggestions provided in the Basic troubleshooting section and are unable to get your computer connected to ...the power cord to Connected. Follow the steps described in the window. Make sure the HP Officejet/Officejet Pro device is blocking communication (page 7) 4. Disconnect the power cord from the router...
Wireless Getting Started Guide
Page 9
... then click Printers or Printers and Faxes. - Determine if the version of the HP Officejet/Officejet Pro device is connected wirelessly: a. b. On the Ports tab, look for additional troubleshooting help . Double-click Services and Applications, and then click Services. 4. For more than one of the following steps: Windows 1. Click Start, point to Settings, and then...
... then click Printers or Printers and Faxes. - Determine if the version of the HP Officejet/Officejet Pro device is connected wirelessly: a. b. On the Ports tab, look for additional troubleshooting help . Double-click Services and Applications, and then click Services. 4. For more than one of the following steps: Windows 1. Click Start, point to Settings, and then...
Fax Getting Started Guide
Page 6
... with the results of your particular home or office setup instructions. 2. Type the name using the embedded Web server. For additional troubleshooting information, see the electronic user guide available on the computer after installing the software. From the control panel, press Setup. 4. If...for 6 Set up speed-dial entries 1. Include any pauses or other required numbers, such as speed-dial entries. If the HP Officejet/Officejet Pro device has one-touch speed-dial buttons on the keypad. Select Tools, and then select Run Fax Test. Type the fax number, and ...
... with the results of your particular home or office setup instructions. 2. Type the name using the embedded Web server. For additional troubleshooting information, see the electronic user guide available on the computer after installing the software. From the control panel, press Setup. 4. If...for 6 Set up speed-dial entries 1. Include any pauses or other required numbers, such as speed-dial entries. If the HP Officejet/Officejet Pro device has one-touch speed-dial buttons on the keypad. Select Tools, and then select Run Fax Test. Type the fax number, and ...
User Guide
Page 3
...and reach. If the product does not operate normally, see Maintain and troubleshoot. 9. Refer servicing to a power source. HP shall not be operated by users with a qualified electrician. 3. ENERGY STAR...accessible for the Mac OS, visit the Apple Web site at www.hp.com/ accessibility. If you are color blind, colored buttons and tabs used in the software and on a stable surface...can step on the product. 4. Acknowledgements Windows, Windows XP, and Windows Vista are no one can be damaged. 8. There are U.S. Visual The device software is prohibited without notice. ...
...and reach. If the product does not operate normally, see Maintain and troubleshoot. 9. Refer servicing to a power source. HP shall not be operated by users with a qualified electrician. 3. ENERGY STAR...accessible for the Mac OS, visit the Apple Web site at www.hp.com/ accessibility. If you are color blind, colored buttons and tabs used in the software and on a stable surface...can step on the product. 4. Acknowledgements Windows, Windows XP, and Windows Vista are no one can be damaged. 8. There are U.S. Visual The device software is prohibited without notice. ...
User Guide
Page 8
...To install the software ...94 Share the device on a locally shared network 94 Uninstall and reinstall the software 95 8 Maintain and troubleshoot Work with ink cartridges ...98 Supported ink cartridges 98 Handle the ink cartridges 99 Replace the ink cartridges 99 Align the ink cartridges ... ...108 Clean the device ...109 Clean the scanner glass 109 Clean the exterior ...110 Clean the automatic document feeder 110 General troubleshooting tips and resources 113 Solve printing problems ...114 The device shuts down unexpectedly 114 Error message appears on control-panel display 114 ...
...To install the software ...94 Share the device on a locally shared network 94 Uninstall and reinstall the software 95 8 Maintain and troubleshoot Work with ink cartridges ...98 Supported ink cartridges 98 Handle the ink cartridges 99 Replace the ink cartridges 99 Align the ink cartridges ... ...108 Clean the device ...109 Clean the scanner glass 109 Clean the exterior ...110 Clean the automatic document feeder 110 General troubleshooting tips and resources 113 Solve printing problems ...114 The device shuts down unexpectedly 114 Error message appears on control-panel display 114 ...
User Guide
Page 9
...Ink is not filling the text or graphics completely 119 Output is faded or dull colored 120 Colors are printing as black and white 120 Wrong colors are printing 120 Printout shows bleeding colors 121 Colors do not line up properly 121 Lines or dots are missing from text or graphics ... 128 Scanned image quality is poor 128 Scan defects are apparent 129 Solve fax problems ...129 The fax test failed ...130 Troubleshoot installation issues 142 Hardware installation suggestions 142 Software installation suggestions 143 Clear jams ...144 Clear paper jams ...144 Avoid paper jams ...146...
...Ink is not filling the text or graphics completely 119 Output is faded or dull colored 120 Colors are printing as black and white 120 Wrong colors are printing 120 Printout shows bleeding colors 121 Colors do not line up properly 121 Lines or dots are missing from text or graphics ... 128 Scanned image quality is poor 128 Scan defects are apparent 129 Solve fax problems ...129 The fax test failed ...130 Troubleshoot installation issues 142 Hardware installation suggestions 142 Software installation suggestions 143 Clear jams ...144 Clear paper jams ...144 Avoid paper jams ...146...
User Guide
Page 11
... • Understand the device parts Find other resources for the product You can obtain product information and further troubleshooting resources that have occurred. HP Printer Utility (Mac OS) Contains tools to configure print settings, calibrate the device, clean the ink cartridges,...Device information: ◦ Product name ◦ Model number For more information, see HP Printer Utility (Mac OS). 1 Get started 7 Readme file and release notes Provide late-breaking information and troubleshooting tips. Included on the Starter CD. For more information, see Toolbox (Windows). ...
... • Understand the device parts Find other resources for the product You can obtain product information and further troubleshooting resources that have occurred. HP Printer Utility (Mac OS) Contains tools to configure print settings, calibrate the device, clean the ink cartridges,...Device information: ◦ Product name ◦ Model number For more information, see HP Printer Utility (Mac OS). 1 Get started 7 Readme file and release notes Provide late-breaking information and troubleshooting tips. Included on the Starter CD. For more information, see Toolbox (Windows). ...
User Guide
Page 70
... calibrate the device, order supplies online, and find information about the model and serial number. HP Printer Utility panels Information and Support panel • Supplies Status: Shows the information about currently ...HP Printer Utility • HP Printer Utility panels Open the HP Printer Utility To open the HP Printer Utility from the HP Device Manager 1. To open the HP Printer Utility from the Go menu. 2. Chapter 7 HP Printer Utility (Mac OS) The HP Printer Utility contains tools to : • View current device information and ink cartridge status • Help troubleshoot...
... calibrate the device, order supplies online, and find information about the model and serial number. HP Printer Utility panels Information and Support panel • Supplies Status: Shows the information about currently ...HP Printer Utility • HP Printer Utility panels Open the HP Printer Utility To open the HP Printer Utility from the HP Device Manager 1. To open the HP Printer Utility from the Go menu. 2. Chapter 7 HP Printer Utility (Mac OS) The HP Printer Utility contains tools to : • View current device information and ink cartridge status • Help troubleshoot...
User Guide
Page 102
..., and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the Information and Support panel, and then click Retail Supplies Information. 98 Maintain and troubleshoot You can find the ink cartridge number in different sizes. 8 Maintain and...unexpected printouts • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Troubleshoot installation issues • Clear jams Work with ink cartridges This section contains the following places: • On the label of ink cartridges ...
..., and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the Information and Support panel, and then click Retail Supplies Information. 98 Maintain and troubleshoot You can find the ink cartridge number in different sizes. 8 Maintain and...unexpected printouts • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Troubleshoot installation issues • Clear jams Work with ink cartridges This section contains the following places: • On the label of ink cartridges ...
User Guide
Page 104
... for changing. CAUTION: If the HP All-in-One is off when you try to remove them. 2. The print carriage moves to avoid possible printing delays. Make sure the device is idle and silent, and then lightly press down on the left. 100 Maintain and troubleshoot Chapter 8 available to the far ... release it. You might damage the device if the ink cartridges are replacing the tri-color ink cartridge, remove the ink cartridge from the slot on an ink cartridge to select your product, and then click one of the device. 3. To replace the ink cartridges 1. Open the front access door. ...
... for changing. CAUTION: If the HP All-in-One is off when you try to remove them. 2. The print carriage moves to avoid possible printing delays. Make sure the device is idle and silent, and then lightly press down on the left. 100 Maintain and troubleshoot Chapter 8 available to the far ... release it. You might damage the device if the ink cartridges are replacing the tri-color ink cartridge, remove the ink cartridge from the slot on an ink cartridge to select your product, and then click one of the device. 3. To replace the ink cartridges 1. Open the front access door. ...
User Guide
Page 106
... You can also align the ink cartridges at any time from the device control panel or by using the software you are installing the tri-color ink cartridge, slide it into the empty cartridge slot. Aligning the ink cartridges ensures high-quality output. Chapter 8 7. Make sure you install...ink cartridges. Align the ink cartridges The HP All-in-One prompts you to the right, and then press OK. NOTE: If you remove and reinstall the same ink cartridge, the device will not prompt you to realign the ink cartridges. 102 Maintain and troubleshoot If you installed a new ink cartridge...
... You can also align the ink cartridges at any time from the device control panel or by using the software you are installing the tri-color ink cartridge, slide it into the empty cartridge slot. Aligning the ink cartridges ensures high-quality output. Chapter 8 7. Make sure you install...ink cartridges. Align the ink cartridges The HP All-in-One prompts you to the right, and then press OK. NOTE: If you remove and reinstall the same ink cartridge, the device will not prompt you to realign the ink cartridges. 102 Maintain and troubleshoot If you installed a new ink cartridge...
User Guide
Page 108
...and then click Service this wastes ink and shortens the life of color or when a color is streaking, white lines through any of the lines of the ink nozzles. Click the Device Services tab. 104 Maintain and troubleshoot Chapter 8 3. Load the ink cartridge alignment sheet face down on... the scanner glass. Load letter, A4, or legal unused plain white paper into the input tray. 2. Recycle or discard the ink cartridge alignment sheet. Select Tools, and then select Clean Cartridge. The HP All-in -One ...
...and then click Service this wastes ink and shortens the life of color or when a color is streaking, white lines through any of the lines of the ink nozzles. Click the Device Services tab. 104 Maintain and troubleshoot Chapter 8 3. Load the ink cartridge alignment sheet face down on... the scanner glass. Load letter, A4, or legal unused plain white paper into the input tray. 2. Recycle or discard the ink cartridge alignment sheet. Select Tools, and then select Clean Cartridge. The HP All-in -One ...
User Guide
Page 110
Chapter 8 7. Clean the area around the ink nozzles If the device is used in -One. 106 Maintain and troubleshoot Slide the ink cartridge back into place. 9. Allow the ink cartridges to see streaks and smudges on printed pages. Push the ink cartridge forward ... already cleaned the ink cartridges by cleaning around the ink nozzles only if you installed with the HP All-in a dusty environment, a small amount of the device. Repeat if necessary for approximately ten minutes. 1 Copper-colored contacts 2 Ink nozzles (do not clean) 8. When debris gets on the ink cartridges, it ...
Chapter 8 7. Clean the area around the ink nozzles If the device is used in -One. 106 Maintain and troubleshoot Slide the ink cartridge back into place. 9. Allow the ink cartridges to see streaks and smudges on printed pages. Push the ink cartridge forward ... already cleaned the ink cartridges by cleaning around the ink nozzles only if you installed with the HP All-in a dusty environment, a small amount of the device. Repeat if necessary for approximately ten minutes. 1 Copper-colored contacts 2 Ink nozzles (do not clean) 8. When debris gets on the ink cartridges, it ...
User Guide
Page 112
... slot. Clean the face and edges around the ink nozzle area with the photo and tri-color ink cartridges. Push the ink cartridge forward until it is designed to keep an ink cartridge ... the black ink cartridge in an ink cartridge protector if you are not touching anything when you can order one from the device with the intention of the device. NOTE: If you do not clean) 2 Face and...do not have an ink cartridge protector, you store the ink cartridges. 108 Maintain and troubleshoot Slide the ink cartridge back into the back of using it again later, store it so you remove...
... slot. Clean the face and edges around the ink nozzle area with the photo and tri-color ink cartridges. Push the ink cartridge forward until it is designed to keep an ink cartridge ... the black ink cartridge in an ink cartridge protector if you are not touching anything when you can order one from the device with the intention of the device. NOTE: If you do not clean) 2 Face and...do not have an ink cartridge protector, you store the ink cartridges. 108 Maintain and troubleshoot Slide the ink cartridge back into the back of using it again later, store it so you remove...
User Guide
Page 114
... cleaner to access the pick assembly inside the automatic document feeder, clean the rollers or separator pad, and then close the cover. 110 Maintain and troubleshoot Avoid isopropyl alcohol because it does not pick up multiple pages or if it can clean the rollers and separator pad. Use a soft, damp, lint...
... cleaner to access the pick assembly inside the automatic document feeder, clean the rollers or separator pad, and then close the cover. 110 Maintain and troubleshoot Avoid isopropyl alcohol because it does not pick up multiple pages or if it can clean the rollers and separator pad. Use a soft, damp, lint...
User Guide
Page 116
NOTE: Depending how long the device is unplugged, the date and time might need to reset the date and time later, when you plug the power cord back in. 2. You might be erased. Lift the cover of the automatic document feeder until it stops, and then gently pry the cover to the vertical position. 112 Maintain and troubleshoot Chapter 8 To clean the plastic strip inside the automatic document feeder 1. Continue lifting the automatic document feeder cover to release the catch. 3. Turn off the device and unplug the power cord.
NOTE: Depending how long the device is unplugged, the date and time might need to reset the date and time later, when you plug the power cord back in. 2. You might be erased. Lift the cover of the automatic document feeder until it stops, and then gently pry the cover to the vertical position. 112 Maintain and troubleshoot Chapter 8 To clean the plastic strip inside the automatic document feeder 1. Continue lifting the automatic document feeder cover to release the catch. 3. Turn off the device and unplug the power cord.
User Guide
Page 117
...Power light is connected firmly to avoid dislodging the plastic strip, and then close the cover of the automatic document feeder. 7. General troubleshooting tips and resources 113 Do not place or spray liquid directly on the device. Gently lower the automatic document feeder mechanism to a functioning.... • Media is loaded correctly in the plastic strip over the tabs. For voltage requirements, see Support and warranty. General troubleshooting tips and resources Try these when you may need to the device. Insert the plastic strip, hooking the holes in the input tray...
...Power light is connected firmly to avoid dislodging the plastic strip, and then close the cover of the automatic document feeder. 7. General troubleshooting tips and resources 113 Do not place or spray liquid directly on the device. Gently lower the automatic document feeder mechanism to a functioning.... • Media is loaded correctly in the plastic strip over the tabs. For voltage requirements, see Support and warranty. General troubleshooting tips and resources Try these when you may need to the device. Insert the plastic strip, hooking the holes in the input tray...
User Guide
Page 118
...printouts • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Troubleshoot installation issues Solve printing problems This section contains the following topics: • The device shuts down unexpectedly • Error message appears... in the Printers folder. See your computer's documentation for the latest troubleshooting information, or product fixes and updates. 114 Maintain and troubleshoot If the problem persists, visit the HP Web site (www.hp.com/ support) for more information. • Pause Printing is not...
...printouts • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Troubleshoot installation issues Solve printing problems This section contains the following topics: • The device shuts down unexpectedly • Error message appears... in the Printers folder. See your computer's documentation for the latest troubleshooting information, or product fixes and updates. 114 Maintain and troubleshoot If the problem persists, visit the HP Web site (www.hp.com/ support) for more information. • Pause Printing is not...