Wireless Getting Started Guide
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... 3 Step 1: Obtain required information and equipment 3 Step 2: Install software for your HP Officejet/Officejet Pro device 4 Step 3: Test the connection 4 Solving wireless (802.11) problems 5 Basic troubleshooting 5 Advanced troubleshooting 6 Change the connection method 9 Change from a USB connection 9 Change from an Ethernet connection 9 Connect the HP Officejet/Officejet Pro device using an ad hoc wireless network connection.....9 Method 1...9 Method...
... 3 Step 1: Obtain required information and equipment 3 Step 2: Install software for your HP Officejet/Officejet Pro device 4 Step 3: Test the connection 4 Solving wireless (802.11) problems 5 Basic troubleshooting 5 Advanced troubleshooting 6 Change the connection method 9 Change from a USB connection 9 Change from an Ethernet connection 9 Connect the HP Officejet/Officejet Pro device using an ad hoc wireless network connection.....9 Method 1...9 Method...
Wireless Getting Started Guide
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.... 5 Solving wireless (802.11) problems To turn them back on in the Basic troubleshooting section. Restart components of the wireless network Turn off the router, HP device, and your wireless network, complete the following steps: Windows Place the Starter CD ... The following sections provide assistance if you are encountering problems connecting the HP Officejet/Officejet Pro device to your computer.) Select Setup Assistant or Network Setup Assistant from the HP device control panel: HP Officejet J4680 All-in-One series HP Officejet J6400 All-in this order: router first, then the...
.... 5 Solving wireless (802.11) problems To turn them back on in the Basic troubleshooting section. Restart components of the wireless network Turn off the router, HP device, and your wireless network, complete the following steps: Windows Place the Starter CD ... The following sections provide assistance if you are encountering problems connecting the HP Officejet/Officejet Pro device to your computer.) Select Setup Assistant or Network Setup Assistant from the HP device control panel: HP Officejet J4680 All-in-One series HP Officejet J6400 All-in this order: router first, then the...
Wireless Getting Started Guide
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... in the Basic troubleshooting section and are still unable to connect your network (page 6) 3. Make sure that the HP Officejet/Officejet Pro device is connected to your HP Officejet/Officejet Pro device to the wireless network, try reconnecting the Ethernet cable to . Make sure the HP Officejet/Officejet Pro device is blocking...network, contact the person who set as your computer. If the lights are two indicator lights, one that is connected to AirPort in the list of the HP Officejet/ Officejet Pro device is set up a network. (This Web site is possible that the computer is on...
... in the Basic troubleshooting section and are still unable to connect your network (page 6) 3. Make sure that the HP Officejet/Officejet Pro device is connected to your HP Officejet/Officejet Pro device to the wireless network, try reconnecting the Ethernet cable to . Make sure the HP Officejet/Officejet Pro device is blocking...network, contact the person who set as your computer. If the lights are two indicator lights, one that is connected to AirPort in the list of the HP Officejet/ Officejet Pro device is set up a network. (This Web site is possible that the computer is on...
Wireless Getting Started Guide
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...the printer driver in the Printers or Printers and Faxes folder is running (Windows only) To restart the HP Network Device Support service 1. Make sure the HP Officejet/Officejet Pro device is online and ready If you have difficulties printing or connecting to use the... System Preferences in the list with your network or the router manufacturer for additional troubleshooting help . Make sure the wireless version of the HP Officejet/Officejet Pro device is more than one of services, right click HP Network Devices Support, and then click Restart. 5. If this step in your firewall...
...the printer driver in the Printers or Printers and Faxes folder is running (Windows only) To restart the HP Network Device Support service 1. Make sure the HP Officejet/Officejet Pro device is online and ready If you have difficulties printing or connecting to use the... System Preferences in the list with your network or the router manufacturer for additional troubleshooting help . Make sure the wireless version of the HP Officejet/Officejet Pro device is more than one of services, right click HP Network Devices Support, and then click Restart. 5. If this step in your firewall...
Fax Getting Started Guide
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...keys to move to the speed-dial entry that full-size paper is connected to fix the problem and rerun the test. For additional troubleshooting information, see the electronic user guide available on the keypad. This lets you can also set up speed-dial entries (optional) numbers outside... installed, and that you are correct. To set up properly for 6 Set up speed-dial entries using the control panel. If the HP Officejet/Officejet Pro device has one of the following : • Tests the fax hardware • Verifies the correct type of phone cord is plugged into the correct port...
...keys to move to the speed-dial entry that full-size paper is connected to fix the problem and rerun the test. For additional troubleshooting information, see the electronic user guide available on the keypad. This lets you can also set up speed-dial entries (optional) numbers outside... installed, and that you are correct. To set up properly for 6 Set up speed-dial entries using the control panel. If the HP Officejet/Officejet Pro device has one of the following : • Tests the fax hardware • Verifies the correct type of phone cord is plugged into the correct port...
User Guide
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...-Packard Development Company, L.P. Hewlett-Packard Company notices The information contained in the documentation that make it accessible for HP products and services are color blind, colored buttons and tabs used in a protected location where no user-serviceable parts inside. Reproduction, adaptation, or translation of...the ENERGY STAR mark are U.S. If you are no one can step on a stable surface. 7. Do not install or use of Microsoft Corporation. If the product does not operate normally, see Maintain and troubleshoot. 9. Refer servicing to reduce risk of features that...
...-Packard Development Company, L.P. Hewlett-Packard Company notices The information contained in the documentation that make it accessible for HP products and services are color blind, colored buttons and tabs used in a protected location where no user-serviceable parts inside. Reproduction, adaptation, or translation of...the ENERGY STAR mark are U.S. If you are no one can step on a stable surface. 7. Do not install or use of Microsoft Corporation. If the product does not operate normally, see Maintain and troubleshoot. 9. Refer servicing to reduce risk of features that...
User Guide
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...To install the software ...94 Share the device on a locally shared network 94 Uninstall and reinstall the software 95 8 Maintain and troubleshoot Work with ink cartridges ...98 Supported ink cartridges 98 Handle the ink cartridges 99 Replace the ink cartridges 99 Align the ink cartridges ... ...108 Clean the device ...109 Clean the scanner glass 109 Clean the exterior ...110 Clean the automatic document feeder 110 General troubleshooting tips and resources 113 Solve printing problems ...114 The device shuts down unexpectedly 114 Error message appears on control-panel display 114 ...
...To install the software ...94 Share the device on a locally shared network 94 Uninstall and reinstall the software 95 8 Maintain and troubleshoot Work with ink cartridges ...98 Supported ink cartridges 98 Handle the ink cartridges 99 Replace the ink cartridges 99 Align the ink cartridges ... ...108 Clean the device ...109 Clean the scanner glass 109 Clean the exterior ...110 Clean the automatic document feeder 110 General troubleshooting tips and resources 113 Solve printing problems ...114 The device shuts down unexpectedly 114 Error message appears on control-panel display 114 ...
User Guide
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...Ink is not filling the text or graphics completely 119 Output is faded or dull colored 120 Colors are printing as black and white 120 Wrong colors are printing 120 Printout shows bleeding colors 121 Colors do not line up properly 121 Lines or dots are missing from text or graphics ... 128 Scanned image quality is poor 128 Scan defects are apparent 129 Solve fax problems ...129 The fax test failed ...130 Troubleshoot installation issues 142 Hardware installation suggestions 142 Software installation suggestions 143 Clear jams ...144 Clear paper jams ...144 Avoid paper jams ...146...
...Ink is not filling the text or graphics completely 119 Output is faded or dull colored 120 Colors are printing as black and white 120 Wrong colors are printing 120 Printout shows bleeding colors 121 Colors do not line up properly 121 Lines or dots are missing from text or graphics ... 128 Scanned image quality is poor 128 Scan defects are apparent 129 Solve fax problems ...129 The fax test failed ...130 Troubleshoot installation issues 142 Hardware installation suggestions 142 Software installation suggestions 143 Clear jams ...144 Clear paper jams ...144 Avoid paper jams ...146...
User Guide
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Readme file and release notes Provide late-breaking information and troubleshooting tips. For more information, see HP Printer Utility (Mac OS). Toolbox (Microsoft® Windows®) Provides access to configure print settings, calibrate the device, clean...Understand the device parts Find other resources for the product You can obtain product information and further troubleshooting resources that have occurred. The Toolbox is typically installed with the device software. The HP Printer Utility is provided with the device. Self-Test diagnostic page • Device information: ...
Readme file and release notes Provide late-breaking information and troubleshooting tips. For more information, see HP Printer Utility (Mac OS). Toolbox (Microsoft® Windows®) Provides access to configure print settings, calibrate the device, clean...Understand the device parts Find other resources for the product You can obtain product information and further troubleshooting resources that have occurred. The Toolbox is typically installed with the device software. The HP Printer Utility is provided with the device. Self-Test diagnostic page • Device information: ...
User Guide
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... menu. 3. On the Information and Settings menu, click Maintain Printer. 4. From the Finder, select Computer from the HP Device Manager 1. HP Printer Utility panels Information and Support panel • Supplies Status: Shows the information about currently installed ink cartridges. •...current device information and ink cartridge status • Help troubleshoot problems The self-test report also contains a log of recent events. 66 Configure and manage Chapter 7 HP Printer Utility (Mac OS) The HP Printer Utility contains tools to configure print settings, calibrate the...
... menu. 3. On the Information and Settings menu, click Maintain Printer. 4. From the Finder, select Computer from the HP Device Manager 1. HP Printer Utility panels Information and Support panel • Supplies Status: Shows the information about currently installed ink cartridges. •...current device information and ink cartridge status • Help troubleshoot problems The self-test report also contains a log of recent events. 66 Configure and manage Chapter 7 HP Printer Utility (Mac OS) The HP Printer Utility contains tools to configure print settings, calibrate the...
User Guide
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...quality and unexpected printouts • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Troubleshoot installation issues • Clear jams Work with ink cartridges This section contains the following places: • On the label of ink cartridges varies by ... Ink Levels tab, scroll to display the Cartridge Details button, and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the Information and Support panel, and then click Retail Supplies Information. 98 Maintain and...
...quality and unexpected printouts • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Troubleshoot installation issues • Clear jams Work with ink cartridges This section contains the following places: • On the label of ink cartridges varies by ... Ink Levels tab, scroll to display the Cartridge Details button, and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the Information and Support panel, and then click Retail Supplies Information. 98 Maintain and...
User Guide
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To order ink cartridges for changing. CAUTION: If the HP All-in-One is off when you try to avoid possible printing delays. Chapter 8 available to remove them. 2. If prompted, choose your product, and then click one of the device. 3. To replace the ink cartridges 1. If you are not docked safely...to the far right side of the shopping links on the left. 100 Maintain and troubleshoot Open the front access door. You might damage the device if the ink cartridges are replacing the tri-color ink cartridge, remove the ink cartridge from the slot on the page. Wait until ...
To order ink cartridges for changing. CAUTION: If the HP All-in-One is off when you try to avoid possible printing delays. Chapter 8 available to remove them. 2. If prompted, choose your product, and then click one of the device. 3. To replace the ink cartridges 1. If you are not docked safely...to the far right side of the shopping links on the left. 100 Maintain and troubleshoot Open the front access door. You might damage the device if the ink cartridges are replacing the tri-color ink cartridge, remove the ink cartridge from the slot on the page. Wait until ...
User Guide
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...HP logo on top, and insert the new ink cartridge into the left slot. If you to align the ink cartridges. If you installed with the top of the page to realign the ink cartridges. 102 Maintain and troubleshoot...cartridge. It remembers the alignment values for that ink cartridge, so you are installing the tri-color ink cartridge, slide it snaps into the right slot. 8. Load the ink cartridge alignment ...the right, and then press OK. When prompted, ensure plain white paper is loaded in -One aligns the ink cartridges. Chapter 8 7. You can also align the ink cartridges at any time...
...HP logo on top, and insert the new ink cartridge into the left slot. If you to align the ink cartridges. If you installed with the top of the page to realign the ink cartridges. 102 Maintain and troubleshoot...cartridge. It remembers the alignment values for that ink cartridge, so you are installing the tri-color ink cartridge, slide it snaps into the right slot. 8. Load the ink cartridge alignment ...the right, and then press OK. When prompted, ensure plain white paper is loaded in -One aligns the ink cartridges. Chapter 8 7. You can also align the ink cartridges at any time...
User Guide
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...Maintain and troubleshoot Click the Device Services tab. 4. For more information, see Load an original on the scanner glass in the front right corner with the top of the page to the right, and then press OK. HP Printer Utility (Mac OS): Open the HP Printer Utility. The HP All-in -One aligns .... 3. Recycle or discard the ink cartridge alignment sheet. Clean the ink cartridges Use this wastes ink and shortens the life of color or when a color is muddy. In the HP Solution Center, click Settings, point to the right, and then press OK. Load the ink cartridge alignment sheet face down on...
...Maintain and troubleshoot Click the Device Services tab. 4. For more information, see Load an original on the scanner glass in the front right corner with the top of the page to the right, and then press OK. HP Printer Utility (Mac OS): Open the HP Printer Utility. The HP All-in -One aligns .... 3. Recycle or discard the ink cartridge alignment sheet. Clean the ink cartridges Use this wastes ink and shortens the life of color or when a color is muddy. In the HP Solution Center, click Settings, point to the right, and then press OK. Load the ink cartridge alignment sheet face down on...
User Guide
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...NOTE: Clean the area around the ink nozzles only if you installed with the HP All-in a dusty environment, a small amount of the device. Push the ink...cleaning around the ink nozzles If the device is used in -One. 106 Maintain and troubleshoot Slide the ink cartridge back into the back of debris might ...colored contacts 2 Ink nozzles (do not clean) 8. This debris can be corrected by using the device control panel or the software you continue to dry for the other ink cartridge. 10. Clean the area around the ink nozzles as described here. Clean only the copper-colored...
...NOTE: Clean the area around the ink nozzles only if you installed with the HP All-in a dusty environment, a small amount of the device. Push the ink...cleaning around the ink nozzles If the device is used in -One. 106 Maintain and troubleshoot Slide the ink cartridge back into the back of debris might ...colored contacts 2 Ink nozzles (do not clean) 8. This debris can be corrected by using the device control panel or the software you continue to dry for the other ink cartridge. 10. Clean the area around the ink nozzles as described here. Clean only the copper-colored...
User Guide
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... as shown below. 1 Nozzle plate (do not have an ink cartridge protector, you can order one from HP Support. Chapter 8 6. Slide the ink cartridge back into the back of using it again later,... store it so you can print high-quality photos with the photo and tri-color ink ... more information, see Support and warranty. Whenever you store the ink cartridges. 108 Maintain and troubleshoot Make sure the nozzles are removing it in an ink cartridge protector if you are not touching...
... as shown below. 1 Nozzle plate (do not have an ink cartridge protector, you can order one from HP Support. Chapter 8 6. Slide the ink cartridge back into the back of using it again later,... store it so you can print high-quality photos with the photo and tri-color ink ... more information, see Support and warranty. Whenever you store the ink cartridges. 108 Maintain and troubleshoot Make sure the nozzles are removing it in an ink cartridge protector if you are not touching...
User Guide
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... cleaner to access the pick assembly inside the automatic document feeder, clean the rollers or separator pad, and then close the cover. 110 Maintain and troubleshoot Lift the automatic document feeder cover to clean the scanner glass. Clean the glass by using a soft, lint-free cloth that contain abrasives, acetone, benzene...
... cleaner to access the pick assembly inside the automatic document feeder, clean the rollers or separator pad, and then close the cover. 110 Maintain and troubleshoot Lift the automatic document feeder cover to clean the scanner glass. Clean the glass by using a soft, lint-free cloth that contain abrasives, acetone, benzene...
User Guide
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Lift the cover of the automatic document feeder until it stops, and then gently pry the cover to the vertical position. 112 Maintain and troubleshoot Continue lifting the automatic document feeder cover to release the catch. 3. Turn off the device and unplug the power cord. You might be erased. Chapter 8 To clean the plastic strip inside the automatic document feeder 1. NOTE: Depending how long the device is unplugged, the date and time might need to reset the date and time later, when you plug the power cord back in. 2.
Lift the cover of the automatic document feeder until it stops, and then gently pry the cover to the vertical position. 112 Maintain and troubleshoot Continue lifting the automatic document feeder cover to release the catch. 3. Turn off the device and unplug the power cord. You might be erased. Chapter 8 To clean the plastic strip inside the automatic document feeder 1. NOTE: Depending how long the device is unplugged, the date and time might need to reset the date and time later, when you plug the power cord back in. 2.
User Guide
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... the plastic strip. Lift the automatic document feeder mechanism. 5. The liquid might seep under the glass and damage the device. 6. General troubleshooting tips and resources 113 Plug in the input tray and is connected firmly to avoid dislodging the plastic strip, and then close the cover... of the automatic document feeder. 7. General troubleshooting tips and resources Try these when you still see Electrical specifications. • Media is loaded correctly in the power cord, and then ...
... the plastic strip. Lift the automatic document feeder mechanism. 5. The liquid might seep under the glass and damage the device. 6. General troubleshooting tips and resources 113 Plug in the input tray and is connected firmly to avoid dislodging the plastic strip, and then close the cover... of the automatic document feeder. 7. General troubleshooting tips and resources Try these when you still see Electrical specifications. • Media is loaded correctly in the power cord, and then ...
User Guide
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... • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Troubleshoot installation issues Solve printing problems This section contains the following topics: • The device shuts down unexpectedly Check the power and power..., and reconnect the cables. See your computer's documentation for the latest troubleshooting information, or product fixes and updates. 114 Maintain and troubleshoot If the problem persists, visit the HP Web site (www.hp.com/ support) for more information. • Pause Printing is not selected...
... • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Troubleshoot installation issues Solve printing problems This section contains the following topics: • The device shuts down unexpectedly Check the power and power..., and reconnect the cables. See your computer's documentation for the latest troubleshooting information, or product fixes and updates. 114 Maintain and troubleshoot If the problem persists, visit the HP Web site (www.hp.com/ support) for more information. • Pause Printing is not selected...