User Guide
Page 4
... precautions when using this product to qualified service personnel. If you are no one can step on the control panel have simple text or icon labels that comes...protected location where no user-serviceable parts inside. For accessibility information for HP products and services are color blind, colored buttons and tabs used in this material is either a registered trademark or... The only warranties for the Mac OS, visit the Apple Web site at www.hp.com/accessibility. Install the product securely on the product. 4. Reproduction, adaptation, or translation of Microsoft...
... precautions when using this product to qualified service personnel. If you are no one can step on the control panel have simple text or icon labels that comes...protected location where no user-serviceable parts inside. For accessibility information for HP products and services are color blind, colored buttons and tabs used in this material is either a registered trademark or... The only warranties for the Mac OS, visit the Apple Web site at www.hp.com/accessibility. Install the product securely on the product. 4. Reproduction, adaptation, or translation of Microsoft...
User Guide
Page 8
Use device management tools 70 Toolbox (Windows)...70 Open the Toolbox...71 Toolbox tabs ...71 HP Printer Utility (Mac OS 71 Open the HP Printer Utility 71 HP Printer Utility panels 72 Set up faxing for the device ...72 Set up faxing (parallel phone systems 73 Choose the correct fax... modem and voice mail 93 Serial-type fax setup...95 Configure the device (Windows 96 Direct connection...96 Install the software before connecting the device (recommended 96 Connect the device before installing the software 97 Share the device on a locally shared network 97 Configure the device (Mac OS 98...
Use device management tools 70 Toolbox (Windows)...70 Open the Toolbox...71 Toolbox tabs ...71 HP Printer Utility (Mac OS 71 Open the HP Printer Utility 71 HP Printer Utility panels 72 Set up faxing for the device ...72 Set up faxing (parallel phone systems 73 Choose the correct fax... modem and voice mail 93 Serial-type fax setup...95 Configure the device (Windows 96 Direct connection...96 Install the software before connecting the device (recommended 96 Connect the device before installing the software 97 Share the device on a locally shared network 97 Configure the device (Mac OS 98...
User Guide
Page 9
......121 Ink is not filling the text or graphics completely 121 Output is faded or dull colored 121 Colors are printing as black and white 122 Wrong colors are printing 122 Printout shows bleeding colors 122 Colors do not line up properly 122 Lines or dots are missing from text or graphics 122 ... appear...128 Scanned image quality is poor 128 Scan defects are apparent 129 Solve fax problems...129 The fax test failed...130 Troubleshoot installation issues 141 Hardware installation suggestions 141 Software installation suggestions 142 Clear paper jams...142 Avoid paper jams...144 5
......121 Ink is not filling the text or graphics completely 121 Output is faded or dull colored 121 Colors are printing as black and white 122 Wrong colors are printing 122 Printout shows bleeding colors 122 Colors do not line up properly 122 Lines or dots are missing from text or graphics 122 ... appear...128 Scanned image quality is poor 128 Scan defects are apparent 129 Solve fax problems...129 The fax test failed...130 Troubleshoot installation issues 141 Hardware installation suggestions 141 Software installation suggestions 142 Clear paper jams...142 Avoid paper jams...144 5
User Guide
Page 13
...see Control panel buttons and lights. Included on the Starter CD. The HP Printer Utility is provided with the device software. A printed version of the document is typically installed with the device. Provides instructions for the product You can obtain product ...Started Guide Readme file and release notes Toolbox (Microsoft® Windows®) HP Printer Utility (Mac OS) (Mac OS supported by HP Officejet J3600 only) Control panel Logs and reports HP Web sites Description Location Provides illustrated setup information. For more information, see Monitor...
...see Control panel buttons and lights. Included on the Starter CD. The HP Printer Utility is provided with the device software. A printed version of the document is typically installed with the device. Provides instructions for the product You can obtain product ...Started Guide Readme file and release notes Toolbox (Microsoft® Windows®) HP Printer Utility (Mac OS) (Mac OS supported by HP Officejet J3600 only) Control panel Logs and reports HP Web sites Description Location Provides illustrated setup information. For more information, see Monitor...
User Guide
Page 21
...Information and Settings menu, click an item that are associated with the device. NOTE: Mac OS is installed on your computer during the software installation. To correct this, use the HP photo and imaging software to access many features that you have occurred during setup. The software is ...You can use the Control Panel in the HP Solution Center. Click the HP Device Manager icon in the Devices drop-down menu. 3. Use the HP Solution Center to the HP photo and imaging software differs by HP Officejet J3600 only. If the HP Solution Center on the devices you want ...
...Information and Settings menu, click an item that are associated with the device. NOTE: Mac OS is installed on your computer during the software installation. To correct this, use the HP photo and imaging software to access many features that you have occurred during setup. The software is ...You can use the Control Panel in the HP Solution Center. Click the HP Device Manager icon in the Devices drop-down menu. 3. Use the HP Solution Center to the HP photo and imaging software differs by HP Officejet J3600 only. If the HP Solution Center on the devices you want ...
User Guide
Page 22
... not contain any icons, an error might have occurred during the software installation. NOTE: Mac OS is opened, you have more than one of the following: • On the Windows desktop, double-click the HP Photosmart Software icon. • In the system tray at the far ...you enter a dash in the HP Photosmart Software vary depending on a Macintosh computer 1. In the HP Photosmart Studio task bar, click Devices. The HP Photosmart Studio window appears. TIP: If the HP Photosmart Software on the control panel to the Dock menu shortcuts by HP Officejet J3600 only. 2. You can ...
... not contain any icons, an error might have occurred during the software installation. NOTE: Mac OS is opened, you have more than one of the following: • On the Windows desktop, double-click the HP Photosmart Software icon. • In the system tray at the far ...you enter a dash in the HP Photosmart Software vary depending on a Macintosh computer 1. In the HP Photosmart Studio task bar, click Devices. The HP Photosmart Studio window appears. TIP: If the HP Photosmart Software on the control panel to the Dock menu shortcuts by HP Officejet J3600 only. 2. You can ...
User Guide
Page 47
Using this happens, you have scanned. To use the control panel, the HP photo and imaging software, and TWAIN-compliant or WIA-compliant programs on . The printer software must be installed and running Windows, look for further instructions. If a scanner is complete, the program that ...you have selected opens and displays the document that you can restore full functionality by restarting your computer or by starting the HP Photosmart Software. If this...
Using this happens, you have scanned. To use the control panel, the HP photo and imaging software, and TWAIN-compliant or WIA-compliant programs on . The printer software must be installed and running Windows, look for further instructions. If a scanner is complete, the program that ...you have selected opens and displays the document that you can restore full functionality by restarting your computer or by starting the HP Photosmart Software. If this...
User Guide
Page 49
...character recognition (OCR) software You can specify the word-processing program that you want to adjust the brightness, contrast, color saturation, and more information, see the onscreen HP Photosmart Software Help. Change scan settings 45 Edit a scanned photo or graphic You can also rotate the image using ... use OCR software to import scanned text into the preferred word-processing program. This allows you do not have word-processing software installed on the control panel. You can use for editing. If the wordprocessing icon is in the final document is not present or...
...character recognition (OCR) software You can specify the word-processing program that you want to adjust the brightness, contrast, color saturation, and more information, see the onscreen HP Photosmart Software Help. Change scan settings 45 Edit a scanned photo or graphic You can also rotate the image using ... use OCR software to import scanned text into the preferred word-processing program. This allows you do not have word-processing software installed on the control panel. You can use for editing. If the wordprocessing icon is in the final document is not present or...
User Guide
Page 66
... the device, because you can also set or change the fax header 1. The Rings to Answer setting is off, the it does not answer calls. HP recommends that you want the device to answer faxes automatically. NOTE: In some countries/regions, the fax header information is on, the device answers calls.... 2. Set the answer mode (Auto answer) The answer mode determines whether the device answers incoming calls. • Turn on the Auto Answer setting if you installed with the device.
... the device, because you can also set or change the fax header 1. The Rings to Answer setting is off, the it does not answer calls. HP recommends that you want the device to answer faxes automatically. NOTE: In some countries/regions, the fax header information is on, the device answers calls.... 2. Set the answer mode (Auto answer) The answer mode determines whether the device answers incoming calls. • Turn on the Auto Answer setting if you installed with the device.
User Guide
Page 69
...). If you have questions about internet faxing, contact your internet faxing services support department. Fax over Internet Protocol (FoIP). Make sure the print cartridges are installed, and that your connection to check the status of your phone line connection The device prints a report with your device by connecting a phone cord to...
...). If you have questions about internet faxing, contact your internet faxing services support department. Fax over Internet Protocol (FoIP). Make sure the print cartridges are installed, and that your connection to check the status of your phone line connection The device prints a report with your device by connecting a phone cord to...
User Guide
Page 74
... tab. NOTE: The Toolbox can be installed from the Starter CD by HP Officejet J3600 only) to view information about administering the device and modifying settings. HP Printer Utility (Mac OS) (supported by selecting the full installation option if the computer meets the system ...Tools, and then press Date and Time. Control panel Toolbox (Windows) HP Printer Utility (Mac OS) (supported by HP Officejet J3600 only) to perform. Use device management tools • Toolbox (Windows) • HP Printer Utility (Mac OS) Toolbox (Windows) The Toolbox provides maintenance information ...
... tab. NOTE: The Toolbox can be installed from the Starter CD by HP Officejet J3600 only) to view information about administering the device and modifying settings. HP Printer Utility (Mac OS) (supported by selecting the full installation option if the computer meets the system ...Tools, and then press Date and Time. Control panel Toolbox (Windows) HP Printer Utility (Mac OS) (supported by HP Officejet J3600 only) to perform. Use device management tools • Toolbox (Windows) • HP Printer Utility (Mac OS) Toolbox (Windows) The Toolbox provides maintenance information ...
User Guide
Page 75
... print cartridges. NOTE: The ink levels shown are not available for all countries/regions. • Cartridge Details: Shows order numbers and expiration dates of the installed print cartridges. • Align the Print Cartridges: Guides you through printing a test page. Actual ink volumes may vary. • Shop Online: Provides access ...cartridge. NOTE: Mac OS is supported by Phone: Shows telephone numbers that you can order printing supplies for the device online. • Order by HP Officejet J3600 only. Open the HP Printer Utility To open the HP Printer Utility from the Go menu. 2.
... print cartridges. NOTE: The ink levels shown are not available for all countries/regions. • Cartridge Details: Shows order numbers and expiration dates of the installed print cartridges. • Align the Print Cartridges: Guides you through printing a test page. Actual ink volumes may vary. • Shop Online: Provides access ...cartridge. NOTE: Mac OS is supported by Phone: Shows telephone numbers that you can order printing supplies for the device online. • Order by HP Officejet J3600 only. Open the HP Printer Utility To open the HP Printer Utility from the Go menu. 2.
User Guide
Page 76
...the supplies. • Clean: Guides you through cleaning the print cartridges. • Align: Guides you through the software you installed with equipment and services you quickly set up faxing for the device After completing all the steps in the getting started guide, use... the device, register the device, and find information about the model and serial number. HP Printer Utility panels Information and Support panel • Supplies Status: Shows the information about currently installed print cartridges. • Supply Info: Shows the print cartridge replacement options. • Device...
...the supplies. • Clean: Guides you through cleaning the print cartridges. • Align: Guides you through the software you installed with equipment and services you quickly set up faxing for the device After completing all the steps in the getting started guide, use... the device, register the device, and find information about the model and serial number. HP Printer Utility panels Information and Support panel • Supplies Status: Shows the information about currently installed print cartridges. • Supply Info: Shows the print cartridge replacement options. • Device...
User Guide
Page 100
... and connect it to the computer using a USB cable. When setting up the device, HP recommends that you connect the device after you install the software because the installation program is designed to provide you can share the device among other users on the computer screen... cable. However, if you have administrator privileges to install a printer driver on the computer system to run the installation program. When setting up the device, HP recommends that you connect it after you install the software because the installation program is created in the Printers folder. 96 Configure...
... and connect it to the computer using a USB cable. When setting up the device, HP recommends that you connect the device after you install the software because the installation program is designed to provide you can share the device among other users on the computer screen... cable. However, if you have administrator privileges to install a printer driver on the computer system to run the installation program. When setting up the device, HP recommends that you connect it after you install the software because the installation program is created in the Printers folder. 96 Configure...
User Guide
Page 101
... computer (known as locally shared networking. If the CD menu appears, close the Found New Hardware wizard. The wizard automatically starts the installation program (this configuration only in small groups or when usage is shared. NOTE: You can also share the device with other computers (...automatic search for the printer driver. 2. For more information, see Share the device on a locally shared network. Connect the device before installing the software If you turned on a locally shared network In a locally shared network, the device is slowed down when many users print...
... computer (known as locally shared networking. If the CD menu appears, close the Found New Hardware wizard. The wizard automatically starts the installation program (this configuration only in small groups or when usage is shared. NOTE: You can also share the device with other computers (...automatic search for the printer driver. 2. For more information, see Share the device on a locally shared network. Connect the device before installing the software If you turned on a locally shared network In a locally shared network, the device is slowed down when many users print...
User Guide
Page 102
... desktop, and then double-click the setup icon. The connected computer is supported by HP Officejet J3600 only. Basic requirements for sharing in the Mac OS environment include the following topics: • Install the software for a direct connection • Share the device on a locally shared ...device with client computers that is being shared must be connected to a built-in your computer with other Macintosh computer users. Click Install Software and follow the onscreen instructions. 4. Share the device on a locally shared network When you connect the device directly, you...
... desktop, and then double-click the setup icon. The connected computer is supported by HP Officejet J3600 only. Basic requirements for sharing in the Mac OS environment include the following topics: • Install the software for a direct connection • Share the device on a locally shared ...device with client computers that is being shared must be connected to a built-in your computer with other Macintosh computer users. Click Install Software and follow the onscreen instructions. 4. Share the device on a locally shared network When you connect the device directly, you...
User Guide
Page 103
...computers, and then select the printer to be shared. 2. On the Windows taskbar, click Start, select Programs or All Programs, select HP, select Officejet J3500/J3600 Series, and then click Uninstall. 4. To share the device among computers running Mac OS 1. Make additional settings, if necessary...my printers with the device. Disconnect the device from the other Macintosh computers (the clients) on the network, do one method to uninstall on the OS version you installed the software that are using, do the following : • Mac OS 10.3: Open System Preferences, click Print...
...computers, and then select the printer to be shared. 2. On the Windows taskbar, click Start, select Programs or All Programs, select HP, select Officejet J3500/J3600 Series, and then click Uninstall. 4. To share the device among computers running Mac OS 1. Make additional settings, if necessary...my printers with the device. Disconnect the device from the other Macintosh computers (the clients) on the network, do one method to uninstall on the OS version you installed the software that are using, do the following : • Mac OS 10.3: Open System Preferences, click Print...
User Guide
Page 104
... all of the Plug and Play events to your computer. 4. Select Officejet J3500/J3600 Series, and then click Change/Remove or Uninstall/ Change. Disconnect the device from your computer. 9. When the software installation is installed, connect the device to complete. 10. Or Click Start, click Control... click Start, select Settings, select Control Panel, and then click Add/Remove Programs. - After the software is complete, the HP Digital Imaging Monitor icon appears in the Windows Start menu. 1. Insert the device Starter CD into your computer. 3. Follow the onscreen instructions. 3....
... all of the Plug and Play events to your computer. 4. Select Officejet J3500/J3600 Series, and then click Change/Remove or Uninstall/ Change. Disconnect the device from your computer. 9. When the software installation is installed, connect the device to complete. 10. Or Click Start, click Control... click Start, select Settings, select Control Panel, and then click Add/Remove Programs. - After the software is complete, the HP Digital Imaging Monitor icon appears in the Windows Start menu. 1. Insert the device Starter CD into your computer. 3. Follow the onscreen instructions. 3....
User Guide
Page 105
... the onscreen instructions. 4. NOTE: If you cannot launch the HP Device Manager, you can uninstall the software by opening the Hard Drive, selecting Applications, select Hewlett-Packard, and opening HP Uninstaller. After the software is uninstalled, restart your computer's CD...HP Device Manager. 2. Follow the onscreen instructions and also see Configure the device (Mac OS). Select Uninstall HP AiO Software from a Macintosh computer 1. Click Information and Settings. 3. To uninstall from the pull-down menu. On the desktop, open the CD-ROM, and then double-click HP All-in-One Installer...
... the onscreen instructions. 4. NOTE: If you cannot launch the HP Device Manager, you can uninstall the software by opening the Hard Drive, selecting Applications, select Hewlett-Packard, and opening HP Uninstaller. After the software is uninstalled, restart your computer's CD...HP Device Manager. 2. Follow the onscreen instructions and also see Configure the device (Mac OS). Select Uninstall HP AiO Software from a Macintosh computer 1. Click Information and Settings. 3. To uninstall from the pull-down menu. On the desktop, open the CD-ROM, and then double-click HP All-in-One Installer...
User Guide
Page 107
... Info from the Information and Support panel, and then click Retail Supplies Information. Maintain and troubleshoot 103 In addition, the HP Officejet J3500 supports one black print cartridge only. You can find the print cartridge number in different sizes. 8 Maintain and troubleshoot This section contains... • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Troubleshoot installation issues • Clear paper jams • Avoid paper jams Work with print cartridges This section contains the following places: • On...
... Info from the Information and Support panel, and then click Retail Supplies Information. Maintain and troubleshoot 103 In addition, the HP Officejet J3500 supports one black print cartridge only. You can find the print cartridge number in different sizes. 8 Maintain and troubleshoot This section contains... • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Troubleshoot installation issues • Clear paper jams • Avoid paper jams Work with print cartridges This section contains the following places: • On...