User Guide
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...available to qualified online support specialists • Software and driver updates for the product • Valuable product and troubleshooting information for common problems • Proactive product updates, support alerts, and HP newsgrams that came with the product. 2. Solve...section contains the following topics: • HP support • Setup troubleshooting • Print quality troubleshooting • Print troubleshooting • Scan troubleshooting • Copy troubleshooting • Errors HP support • Support process • HP support by product, country/region, and...
...available to qualified online support specialists • Software and driver updates for the product • Valuable product and troubleshooting information for common problems • Proactive product updates, support alerts, and HP newsgrams that came with the product. 2. Solve...section contains the following topics: • HP support • Setup troubleshooting • Print quality troubleshooting • Print troubleshooting • Scan troubleshooting • Copy troubleshooting • Errors HP support • Support process • HP support by product, country/region, and...
User Guide
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Solve a problem To verify that the software is not filling the text or graphics completely • The printout has a horizontal band of distortion near the bottom of a borderless print • Printouts have ... Center icon on the back of the paper • The text edges are jagged 52 Solve a problem If the HP Solution Center shows the essential icons (Scan Picture and Scan Document), the software has been properly installed. Chapter 8 When the software installation is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray.
Solve a problem To verify that the software is not filling the text or graphics completely • The printout has a horizontal band of distortion near the bottom of a borderless print • Printouts have ... Center icon on the back of the paper • The text edges are jagged 52 Solve a problem If the HP Solution Center shows the essential icons (Scan Picture and Scan Document), the software has been properly installed. Chapter 8 When the software installation is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray.
User Guide
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... your original print side down on the glass. Cause: The software was changing the page layout. Framed text is one of text • Text is incorrect or missing Scanned image is incorrect • Scanned image shows dotted lines instead of the scan document settings in the software crops anything that case, turn off autocropping in the...
... your original print side down on the glass. Cause: The software was changing the page layout. Framed text is one of text • Text is incorrect or missing Scanned image is incorrect • Scanned image shows dotted lines instead of the scan document settings in the software crops anything that case, turn off autocropping in the...
User Guide
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...software, and then rescan the original. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Make sure that the brightness is set appropriately in the destination application. To adjust the brightness 1. In the HP Scanning...are listed in the software. Cause: The glass and the back of the original and then scan the copy. Cause: The scan document settings were incorrect. Adjust the brightness indicators. In the software, select the correct format so that the scanned text layout and formatting...
...software, and then rescan the original. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Make sure that the brightness is set appropriately in the destination application. To adjust the brightness 1. In the HP Scanning...are listed in the software. Cause: The glass and the back of the original and then scan the copy. Cause: The scan document settings were incorrect. Adjust the brightness indicators. In the software, select the correct format so that the scanned text layout and formatting...
User Guide
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...to copy • Parts of the original do not appear or are set to the product and plugged into a power outlet. Cause: The scan document settings were not set to resolve the issue. Make sure the power cord is blank Nothing happens when I try to copy Try the... connected to the correct optical character recognition (OCR) language. NOTE: If you must re-insert the software disk and select OCR under the Custom installation options. Solutions are using the HP Photosmart Software, the Optical Character Recognition (OCR) software might be installed on your computer. If it sees in the...
...to copy • Parts of the original do not appear or are set to the product and plugged into a power outlet. Cause: The scan document settings were not set to resolve the issue. Make sure the power cord is blank Nothing happens when I try to copy Try the... connected to the correct optical character recognition (OCR) language. NOTE: If you must re-insert the software disk and select OCR under the Custom installation options. Solutions are using the HP Photosmart Software, the Optical Character Recognition (OCR) software might be installed on your computer. If it sees in the...
User Guide
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...10 seconds and then On Scan was pressed, and there was not removed from the computer. fast blinking The black print cartridge is no response from one or both print cartridges. ...The tape was no indicator longer acceptable. Make sure the computer is turned on, the product software is installed, and the computer is getting print cartridge when and fourth On low on the ...On On Black ink level ! Turn on ink. If the problem persists, contact HP Support. in . 4. Solve a problem Chapter 8 (continued) Attention light Estimate d Ink Level lights Number ...
...10 seconds and then On Scan was pressed, and there was not removed from the computer. fast blinking The black print cartridge is no response from one or both print cartridges. ...The tape was no indicator longer acceptable. Make sure the computer is turned on, the product software is installed, and the computer is getting print cartridge when and fourth On low on the ...On On Black ink level ! Turn on ink. If the problem persists, contact HP Support. in . 4. Solve a problem Chapter 8 (continued) Attention light Estimate d Ink Level lights Number ...
User Guide
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Supported file types for the HP All-in-One Refer to the following for the HP All-in-One Cause: The product software did not recognize or support the file format of the image you are not using any invalid symbols in the following file formats: BMP, DCX, ... the following file formats: BMP, DCX, FPX, GIF, JPG, PCD, PCX, TIF, PICT, PSD, PCS, EPS, TGA, SGI, PDF, and PNG • When scanning, the HP Photosmart Software enables you are trying to see if you entered was not enough available memory on your computer to common user errors: • Cannot crop •...
Supported file types for the HP All-in-One Refer to the following for the HP All-in-One Cause: The product software did not recognize or support the file format of the image you are not using any invalid symbols in the following file formats: BMP, DCX, ... the following file formats: BMP, DCX, FPX, GIF, JPG, PCD, PCX, TIF, PICT, PSD, PCS, EPS, TGA, SGI, PDF, and PNG • When scanning, the HP Photosmart Software enables you are trying to see if you entered was not enough available memory on your computer to common user errors: • Cannot crop •...
User Guide
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...and try the task again. Borderless printing error Solution: Borderless printing cannot occur with the most likely solution first. No scan options Solution: Make sure the software is resolved. • Solution 1: Close applications that are listed in order, with only the black print cartridge installed. ... 1: Close applications that are not in ink-backup mode with the product was initiated. For more information. Cause: The software that run in -One. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is installed and running...
...and try the task again. Borderless printing error Solution: Borderless printing cannot occur with the most likely solution first. No scan options Solution: Make sure the software is resolved. • Solution 1: Close applications that are listed in order, with only the black print cartridge installed. ... 1: Close applications that are not in ink-backup mode with the product was initiated. For more information. Cause: The software that run in -One. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is installed and running...
User Guide
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... product. Design for more information about the printer resolution, see the scanner software. • Color: 48-bit color, 8-bit grayscale (256 levels of gray) • Maximum scan size from the HP Web site. Paper weights Plain Paper: 65 to 90 g/m² (16...ppi optical (depends on model); 19200 ppi enhanced (software) For more information on model) Scan specifications • Image editor included • Integrated OCR software automatically converts scanned text to editable text (if installed) • Twain-compliant software interface • Resolution: up to separate easily. ...
... product. Design for more information about the printer resolution, see the scanner software. • Color: 48-bit color, 8-bit grayscale (256 levels of gray) • Maximum scan size from the HP Web site. Paper weights Plain Paper: 65 to 90 g/m² (16...ppi optical (depends on model); 19200 ppi enhanced (software) For more information on model) Scan specifications • Image editor included • Integrated OCR software automatically converts scanned text to editable text (if installed) • Twain-compliant software interface • Resolution: up to separate easily. ...
User Guide
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Index A after the support period 45 B blank copy 78 scan 73 border 77 C color dull 61 connection problems HP All-in-One will not turn on 46 copy blank 78 missing information 77 paper types, recommended 30 specifications 102 troubleshooting 75 crop fails 83 customer support ...low on ink 86 missing 87 non-HP ink 84 previously used 85 print quality smeared ink 53 print settings print quality 52 problems copy 75 error messages 78 print 67 scan 73 R recycle ink cartridges 103 regulatory notices regulatory model identification number 106 reinstall software 51 S scan blank 73 crop incorrect 73 no...
Index A after the support period 45 B blank copy 78 scan 73 border 77 C color dull 61 connection problems HP All-in-One will not turn on 46 copy blank 78 missing information 77 paper types, recommended 30 specifications 102 troubleshooting 75 crop fails 83 customer support ...low on ink 86 missing 87 non-HP ink 84 previously used 85 print quality smeared ink 53 print settings print quality 52 problems copy 75 error messages 78 print 67 scan 73 R recycle ink cartridges 103 regulatory notices regulatory model identification number 106 reinstall software 51 S scan blank 73 crop incorrect 73 no...
User Guide
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... dotted lines on scan 74 incorrect format on scan 73 incorrect or missing on scan 74 jagged 66 meaningless characters 69 not filled in 55 smooth fonts 66 troubleshoot fax problems 55 print quality 53 setup 46 USB cable 48 troubleshooting copy 75 error messages 78 print 67 scan 73 U uninstall software 51 USB cable...
... dotted lines on scan 74 incorrect format on scan 73 incorrect or missing on scan 74 jagged 66 meaningless characters 69 not filled in 55 smooth fonts 66 troubleshoot fax problems 55 print quality 53 setup 46 USB cable 48 troubleshooting copy 75 error messages 78 print 67 scan 73 U uninstall software 51 USB cable...
