Support Guide
Page 133
Power off printer. No Yes Replace paper into Rear Media Feed. Does pressure plate rise? Replace one part at a time to isolate the problem. STOP Yes OOPS flag, Logic No PCA Assembly, or Left Support Assembly faulty. Upper Paper Guide Assembly or Starwheels Assembly faulty. Paper ejects OK? START Remove media from paper tray and feed it into paper tray and press Resume Button. Printer pulls paper in? No Replace Input Tray Assembly. Pick Roller Yes Assembly or Pick Separator faulty.
Power off printer. No Yes Replace paper into Rear Media Feed. Does pressure plate rise? Replace one part at a time to isolate the problem. STOP Yes OOPS flag, Logic No PCA Assembly, or Left Support Assembly faulty. Upper Paper Guide Assembly or Starwheels Assembly faulty. Paper ejects OK? START Remove media from paper tray and feed it into paper tray and press Resume Button. Printer pulls paper in? No Replace Input Tray Assembly. Pick Roller Yes Assembly or Pick Separator faulty.
Support Guide
Page 141
Yes Can you No clear paper jam? No Trough-1 Assembly warped, Drive Roller Assembly gears broken, or Pick Separator faulty. Paper exits printer? Yes Output guides are bent or defective. Paper forms a "U" on the paper output guides? Replace Output Mechanism Assembly. Yes Replace necessary parts. START Paper skewed? No STOP No Check for Skew Test failure and replace part accordingly.
Yes Can you No clear paper jam? No Trough-1 Assembly warped, Drive Roller Assembly gears broken, or Pick Separator faulty. Paper exits printer? Yes Output guides are bent or defective. Paper forms a "U" on the paper output guides? Replace Output Mechanism Assembly. Yes Replace necessary parts. START Paper skewed? No STOP No Check for Skew Test failure and replace part accordingly.
