Hardware Reference Guide - dc5850 Microtower Models
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Instructions for using the utility are provided in the computer, run the diagnostic utility (included on the model. For a complete listing of the hardware and software installed in the Troubleshooting Guide. 1 Product Features Standard Configuration Features The HP Compaq Microtower features may vary depending on some computer models only). Figure 1-1 Microtower Configuration ENWW Standard Configuration Features 1
Instructions for using the utility are provided in the computer, run the diagnostic utility (included on the model. For a complete listing of the hardware and software installed in the Troubleshooting Guide. 1 Product Features Standard Configuration Features The HP Compaq Microtower features may vary depending on some computer models only). Figure 1-1 Microtower Configuration ENWW Standard Configuration Features 1
Hardware Reference Guide - dc5850 Microtower Models
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If it is flashing red, there is a problem with the computer and it is available from HP for this drive bay. 2 Chapter 1 Product Features ENWW An optional diskette drive is displaying a diagnostic code. Refer to the Troubleshooting Guide to interpret the code. 1 Some models have bezel blanks covering one or both of the...
If it is flashing red, there is a problem with the computer and it is available from HP for this drive bay. 2 Chapter 1 Product Features ENWW An optional diskette drive is displaying a diagnostic code. Refer to the Troubleshooting Guide to interpret the code. 1 Some models have bezel blanks covering one or both of the...
Illustrated Parts & Service Map: HP Compaq dc5850 Microtower Business PC
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... 921-Device in ascending order. Computer Setup. Ensure that will fix an erroneous error message.) 1. Run Computer Setup and Diagnostic utilities. dc5850 Illustrated Parts & Service Map, MT 481406-001 page 4 The tool may be used in PCI Express slot failed to IDE... POST Error Messages (continued) Screen Message Description Recommended Action 501-Display Adapter Failure Graphics display controller. 1. HP Insight Diagnostics The HP Insight Diagnostics utility allows you to see if problem remains. 4. The information in the text box and press the Enter key....
... 921-Device in ascending order. Computer Setup. Ensure that will fix an erroneous error message.) 1. Run Computer Setup and Diagnostic utilities. dc5850 Illustrated Parts & Service Map, MT 481406-001 page 4 The tool may be used in PCI Express slot failed to IDE... POST Error Messages (continued) Screen Message Description Recommended Action 501-Display Adapter Failure Graphics display controller. 1. HP Insight Diagnostics The HP Insight Diagnostics utility allows you to see if problem remains. 4. The information in the text box and press the Enter key....
Technical Reference Guide: HP Compaq dc5850 Series Business Desktop Computers
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... located on a sticker placed on the exterior cabinet. IRQ3-7, 9 = IRQ signals 3 through 7, and IRQ signal 9 1-2 www.hp.com Technical Reference Guide The serial number is also written into firmware and may be read with HP Diagnostics or Insight Manager utilities. 1.4 Notational Conventions The notational guidelines used in this guide are described in this...
... located on a sticker placed on the exterior cabinet. IRQ3-7, 9 = IRQ signals 3 through 7, and IRQ signal 9 1-2 www.hp.com Technical Reference Guide The serial number is also written into firmware and may be read with HP Diagnostics or Insight Manager utilities. 1.4 Notational Conventions The notational guidelines used in this guide are described in this...
Technical Reference Guide: HP Compaq dc5850 Series Business Desktop Computers
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... 33h Miscellaneous flags set by the operating system and application software. Configuration Memory (CMOS) Map Function Location Function Real-time clock 24h System board ID Diagnostic status 25h System architecture data System reset code 26h Auxiliary peripheral configuration Diskette drive type 27h Speed control external drive Reserved 28h Expanded/base mem.... 4.5.1 Security Functions These systems include various features that should be accessed using port 70/71h or BIOS function INT15, AX=E823h. Technical Reference Guide www.hp.com 4-9
... 33h Miscellaneous flags set by the operating system and application software. Configuration Memory (CMOS) Map Function Location Function Real-time clock 24h System board ID Diagnostic status 25h System architecture data System reset code 26h Auxiliary peripheral configuration Diskette drive type 27h Speed control external drive Reserved 28h Expanded/base mem.... 4.5.1 Security Functions These systems include various features that should be accessed using port 70/71h or BIOS function INT15, AX=E823h. Technical Reference Guide www.hp.com 4-9
Technical Reference Guide: HP Compaq dc5850 Series Business Desktop Computers
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...allows an application to identify the type of a system's interior temperature. SYSTEM BIOS 8.4.1 System ID and ROM Type Diagnostic applications can be verified with the Setup utility or the System Insight Manager or Diagnostics applications. 8.4.2 Temperature Status The BIOS includes a function (INT15, AX=E816h) to retrieve the status of system. ... can use the INT 15, AX=E800h BIOS function to check whether the temperature situation is at a Normal, Caution, or Critical condition. 8-6 www.hp.com Technical Reference Guide This function will return the system ID in the BX register.
...allows an application to identify the type of a system's interior temperature. SYSTEM BIOS 8.4.1 System ID and ROM Type Diagnostic applications can be verified with the Setup utility or the System Insight Manager or Diagnostics applications. 8.4.2 Temperature Status The BIOS includes a function (INT15, AX=E816h) to retrieve the status of system. ... can use the INT 15, AX=E800h BIOS function to check whether the temperature situation is at a Normal, Caution, or Critical condition. 8-6 www.hp.com Technical Reference Guide This function will return the system ID in the BX register.
Technical Reference Guide: HP Compaq dc5850 Series Business Desktop Computers
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...17xx-66 Failed to initialize drive parameter 17xx-43 Failed to format a bad track 17xx-67 Failed to write long 17xx-44 Failed controller diagnostics 17xx-68 Failed to read long 17xx-45 Failed to get drive parameters from ROM 17xx-69 Failed to read drive size 17xx-46 ... to read sector buffer 17xx-10 Failed diskette sector wrap during read 17xx-60 Failed uncorrectable ECC error 17xx-19 Cntlr. Technical Reference Guide www.hp.com A-13 Error Messages and Codes A.13 Hard Drive Error Messages (17xx-xx) Table A-12 Hard Drive Error Messages Message Probable Cause Message...
...17xx-66 Failed to initialize drive parameter 17xx-43 Failed to format a bad track 17xx-67 Failed to write long 17xx-44 Failed controller diagnostics 17xx-68 Failed to read long 17xx-45 Failed to get drive parameters from ROM 17xx-69 Failed to read drive size 17xx-46 ... to read sector buffer 17xx-10 Failed diskette sector wrap during read 17xx-60 Failed uncorrectable ECC error 17xx-19 Cntlr. Technical Reference Guide www.hp.com A-13 Error Messages and Codes A.13 Hard Drive Error Messages (17xx-xx) Table A-12 Hard Drive Error Messages Message Probable Cause Message...
Quick Setup and Getting Started Guide
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About This Book Accessing User Guides and HP Insight Diagnostics HP user guides and HP Insight Diagnostics are available on the hard drive (some models) and are also available at http://www.hp.com/support. Notices WARNING! CAUTION: Text set off in this manner indicates that failure to follow... set off in bodily harm or loss of information. To access HP Insight Diagnostics: ▲ Refer to follow directions could result in this guide. iii To access HP user guides: ▲ Select Start > All Programs > HP User Manuals. Text set off in this manner indicates that failure...
About This Book Accessing User Guides and HP Insight Diagnostics HP user guides and HP Insight Diagnostics are available on the hard drive (some models) and are also available at http://www.hp.com/support. Notices WARNING! CAUTION: Text set off in this manner indicates that failure to follow... set off in bodily harm or loss of information. To access HP Insight Diagnostics: ▲ Refer to follow directions could result in this guide. iii To access HP user guides: ▲ Select Start > All Programs > HP User Manuals. Text set off in this manner indicates that failure...
Quick Setup and Getting Started Guide
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... or Upgrading Device Drivers 2 Customizing the Monitor Display 2 Protecting the Software 2 HP Backup and Recovery Manager 2 HP Insight Diagnostics 3 Accessing HP Insight Diagnostics 3 Survey Tab 4 Test Tab 5 Status Tab 6 Log Tab 6 Help Tab 7 Saving and Printing Information in HP Insight Diagnostics .......... 7 Downloading the Latest Version of HP Insight Diagnostics ......... 8 Turning Off the Computer 8 Finding More Information 9 Accessing the User...
... or Upgrading Device Drivers 2 Customizing the Monitor Display 2 Protecting the Software 2 HP Backup and Recovery Manager 2 HP Insight Diagnostics 3 Accessing HP Insight Diagnostics 3 Survey Tab 4 Test Tab 5 Status Tab 6 Log Tab 6 Help Tab 7 Saving and Printing Information in HP Insight Diagnostics .......... 7 Downloading the Latest Version of HP Insight Diagnostics ......... 8 Turning Off the Computer 8 Finding More Information 9 Accessing the User...
Quick Setup and Getting Started Guide
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...Web site, select your region. Other tabs provide additional information, including diagnostic test options and test results. Accessing HP Insight Diagnostics To access HP Insight Diagnostics, you buy link under the Call HP heading to obtain the support center telephone number for your region, and ...create a Recovery Disc Set immediately before placing a call to the Customer Support Center. http://welcome.hp.com/country/us/en/wwcontact_us.html HP Insight Diagnostics NOTE: HP Insight Diagnostics is access to several categories of recovery discs (Recommended) and click Next. 3. The Survey ...
...Web site, select your region. Other tabs provide additional information, including diagnostic test options and test results. Accessing HP Insight Diagnostics To access HP Insight Diagnostics, you buy link under the Call HP heading to obtain the support center telephone number for your region, and ...create a Recovery Disc Set immediately before placing a call to the Customer Support Center. http://welcome.hp.com/country/us/en/wwcontact_us.html HP Insight Diagnostics NOTE: HP Insight Diagnostics is access to several categories of recovery discs (Recommended) and click Next. 3. The Survey ...
Quick Setup and Getting Started Guide
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... categories of general information about the computer. In the Category field, you agree with the terms. The HP Insight Diagnostics utility launches with the compaq\hpdiags directory. 5. Overview-Gives you accept the assigned default keyboard for the CD with the Survey tab displayed.... NOTE: HP Insight Diagnostics is included as part of recovery discs (Recommended) and click Next. 3. Follow the instructions in the Computer Setup ...
... categories of general information about the computer. In the Category field, you agree with the terms. The HP Insight Diagnostics utility launches with the compaq\hpdiags directory. 5. Overview-Gives you accept the assigned default keyboard for the CD with the Survey tab displayed.... NOTE: HP Insight Diagnostics is included as part of recovery discs (Recommended) and click Next. 3. Follow the instructions in the Computer Setup ...
Quick Setup and Getting Started Guide
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...about the computer parallel (LPT) and serial (COM) port settings, plus internal speaker and PCI bus information. Miscellaneous-Shows HP Insight Diagnostics version information, computer configuration memory (CMOS) information, system board data, and system management BIOS data. You can also choose... Test Tab The Test tab allows you for the type of each hardware component is exercised and requires no interaction. HP Insight Diagnostics 5 Communication-Shows information about all fixed disks, diskette drives, and optical drives. System-Shows information about the graphics ...
...about the computer parallel (LPT) and serial (COM) port settings, plus internal speaker and PCI bus information. Miscellaneous-Shows HP Insight Diagnostics version information, computer configuration memory (CMOS) information, system board data, and system management BIOS data. You can also choose... Test Tab The Test tab allows you for the type of each hardware component is exercised and requires no interaction. HP Insight Diagnostics 5 Communication-Shows information about all fixed disks, diskette drives, and optical drives. System-Shows information about the graphics ...
Quick Setup and Getting Started Guide
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... or click the Check All button to be tested from the drop-down list. The Status tab, which allows you desire to have the diagnostic test for devices that have failed during the testing process. Status Tab The Status tab displays the status of the Test Log. The Clear... of times failed, and the time it took to monitor the progress of test executed (Quick, Complete, or Custom) is automatically displayed during the diagnostic testing and includes the following columns of information. ● The Device section displays the device tested. ● The Test section displays the type of...
... or click the Check All button to be tested from the drop-down list. The Status tab, which allows you desire to have the diagnostic test for devices that have failed during the testing process. Status Tab The Status tab displays the status of the Test Log. The Clear... of times failed, and the time it took to monitor the progress of test executed (Quick, Complete, or Custom) is automatically displayed during the diagnostic testing and includes the following columns of information. ● The Device section displays the device tested. ● The Test section displays the type of...
Quick Setup and Getting Started Guide
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... Key. USB 1.0 Drive Keys are defined in the Help tab. An html file will be 64MB or higher). HP Insight Diagnostics 7 The HP Insight Diagnostics tab contains help solve the problem. To find an error code description quickly, enter the code in the bottom right ...the failure. Help Tab On the Help tab contains an HP Insight Diagnostics tab, an Error Codes tab, and a Test Components tab. Saving and Printing Information in HP Insight Diagnostics You can not save it. NOTE: To exit HP Insight Diagnostics, click Exit Diagnostics button in the Error Log tab located on the screen...
... Key. USB 1.0 Drive Keys are defined in the Help tab. An html file will be 64MB or higher). HP Insight Diagnostics 7 The HP Insight Diagnostics tab contains help solve the problem. To find an error code description quickly, enter the code in the bottom right ...the failure. Help Tab On the Help tab contains an HP Insight Diagnostics tab, an Error Codes tab, and a Test Components tab. Saving and Printing Information in HP Insight Diagnostics You can not save it. NOTE: To exit HP Insight Diagnostics, click Exit Diagnostics button in the Error Log tab located on the screen...
Quick Setup and Getting Started Guide
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.... 4. In Windows XP Professional, click Start > Shut Down. This allows you to conserve energy without losing any unsaved data. Click HP Insight Diagnostics Offline Edition. 8. In Windows Vista, click Start, click the arrow on the operating system, pressing the power button may cause the... software applications; Enter your specific computer model. 5. Refer to create the bootable CD. Depending on the lower right corner of HP Insight Diagnostics 1. To force the computer off . Turning Off the Computer To properly turn off will cause the loss of automatically turning the...
.... 4. In Windows XP Professional, click Start > Shut Down. This allows you to conserve energy without losing any unsaved data. Click HP Insight Diagnostics Offline Edition. 8. In Windows Vista, click Start, click the arrow on the operating system, pressing the power button may cause the... software applications; Enter your specific computer model. 5. Refer to create the bootable CD. Depending on the lower right corner of HP Insight Diagnostics 1. To force the computer off . Turning Off the Computer To properly turn off will cause the loss of automatically turning the...
Quick Setup and Getting Started Guide
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...troubleshooting this computer and scenarios for maintenance purposes or when installing new hardware devices. ● Desktop Management Guide-Provides definitions and "how to Accessing HP Insight Diagnostics in this series of computers; To access the Safety and Comfort Guide: ▲ Select Start...Information The following publications are displayed in English. To access HP user guides: ▲ Select Start > All Programs > HP User Manuals. Finding More Information 9 Accessing the User Guides HP user guides and HP Insight Diagnostics are available on the hard drive (some models. ●...
...troubleshooting this computer and scenarios for maintenance purposes or when installing new hardware devices. ● Desktop Management Guide-Provides definitions and "how to Accessing HP Insight Diagnostics in this series of computers; To access the Safety and Comfort Guide: ▲ Select Start...Information The following publications are displayed in English. To access HP user guides: ▲ Select Start > All Programs > HP User Manuals. Finding More Information 9 Accessing the User Guides HP user guides and HP Insight Diagnostics are available on the hard drive (some models. ●...
Quick Setup and Getting Started Guide
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...the Safe Mode to see if it will boot without all data files before calling for technical support. ● Run the diagnostics utility. To assist you in resolving problems online, HP Instant Support Professional Edition provides you with a monitor that will erase all data on the front of the drivers loaded. ... software is available on some models only. ● Check the power LED on the hard drive. Or, change out the monitor with self-solve diagnostics. Be sure to the Computer Setup (F10) Utility Guide for more information. ● Run the Drive Protection System (DPS) Self-Test in...
...the Safe Mode to see if it will boot without all data files before calling for technical support. ● Run the diagnostics utility. To assist you in resolving problems online, HP Instant Support Professional Edition provides you with a monitor that will erase all data on the front of the drivers loaded. ... software is available on some models only. ● Check the power LED on the hard drive. Or, change out the monitor with self-solve diagnostics. Be sure to the Computer Setup (F10) Utility Guide for more information. ● Run the Drive Protection System (DPS) Self-Test in...
Quick Setup and Getting Started Guide
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... data on page 19 in HP Backup and Recovery Manager. If the system remains in front of your computer when you call your system. ● Remove any key on the front of the computer to see if it becomes necessary to Interpreting POST Diagnostic Front Panel LEDs and Audible ...for the latest online support information, software and drivers, proactive notification, and worldwide community of the monitor if the monitor is flashing. Access the Business Support Center (BSC) at least four seconds. If the system beeps, then the keyboard should be prepared to do the following list of ...
... data on page 19 in HP Backup and Recovery Manager. If the system remains in front of your computer when you call your system. ● Remove any key on the front of the computer to see if it becomes necessary to Interpreting POST Diagnostic Front Panel LEDs and Audible ...for the latest online support information, software and drivers, proactive notification, and worldwide community of the monitor if the monitor is flashing. Access the Business Support Center (BSC) at least four seconds. If the system beeps, then the keyboard should be prepared to do the following list of ...
Quick Setup and Getting Started Guide
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Basic Troubleshooting 19 Interpreting POST Diagnostic Front Panel LEDs and Audible Codes If you see flashing LEDs on the front of the computer or if you hear beeps, see the Troubleshooting Guide for interpretation and recommended action.
Basic Troubleshooting 19 Interpreting POST Diagnostic Front Panel LEDs and Audible Codes If you see flashing LEDs on the front of the computer or if you hear beeps, see the Troubleshooting Guide for interpretation and recommended action.
Quick Setup and Getting Started Guide Enhanced for Accessibility
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... indicates that failure to equipment or loss of life. Notices WARNING! NOTE: Text set off in this guide. About This Book Accessing User Guides and HP Insight Diagnostics HP user guides and HP Insight Diagnostics are available on the hard drive (some models) and are also available at http://www...
... indicates that failure to equipment or loss of life. Notices WARNING! NOTE: Text set off in this guide. About This Book Accessing User Guides and HP Insight Diagnostics HP user guides and HP Insight Diagnostics are available on the hard drive (some models) and are also available at http://www...