Basics Guide
Page 13
..."block" to trust computers on the local subnet, computers and devices in C:\program files\HP\digital imaging\bin NOTE: Refer to use the product over the network. If you installed the HP software. Another common problem is that appeared when you do . NOTE: Some firewalls continue to use . 2. ...This is not trusted by your HP product and might need to be opened on the HP product. • Incoming (UDP) ports: 137, 138...
..."block" to trust computers on the local subnet, computers and devices in C:\program files\HP\digital imaging\bin NOTE: Refer to use the product over the network. If you installed the HP software. Another common problem is that appeared when you do . NOTE: Some firewalls continue to use . 2. ...This is not trusted by your HP product and might need to be opened on the HP product. • Incoming (UDP) ports: 137, 138...
Basics Guide
Page 70
...modem on the same phone line with the product. To find out what the recommended answer mode is most common with the product. this did not solve the issue, try receiving a fax. This problem is for fax calls. Cause: Auto Answer was turned off , you must be available to respond in...take over the phone line to set to a voice mail service at the same phone number you might have had one of the voice message. • There should be causing the problem. For more information on the same phone line as the product, record a new outgoing message Solution: Disconnect the ...
...modem on the same phone line with the product. To find out what the recommended answer mode is most common with the product. this did not solve the issue, try receiving a fax. This problem is for fax calls. Cause: Auto Answer was turned off , you must be available to respond in...take over the phone line to set to a voice mail service at the same phone number you might have had one of the voice message. • There should be causing the problem. For more information on the same phone line as the product, record a new outgoing message Solution: Disconnect the ...
Basics Guide
Page 79
... feeder: • Placing too much paper in the automatic document feeder. Gently pull the paper out of the HP Photosmart. 3. CAUTION: If the paper tears when you resolve any problems found, run the fax test again to make sure the country/region setting is set appropriately for your telephone company... and have them check the phone line. NOTE: If you are likely to fail, contact your country/region. Several common actions can damage the...
... feeder: • Placing too much paper in the automatic document feeder. Gently pull the paper out of the HP Photosmart. 3. CAUTION: If the paper tears when you resolve any problems found, run the fax test again to make sure the country/region setting is set appropriately for your telephone company... and have them check the phone line. NOTE: If you are likely to fail, contact your country/region. Several common actions can damage the...
Basics Guide
Page 81
.... Support options and availability vary by product, country/region, and language. HP online support is the fastest source for common problems • Proactive product updates, support alerts, and HP newsgrams that came with the product. 2. Visit the HP online support Web site at www.hp.com/support. Troubleshooting and support Support process If you register the...
.... Support options and availability vary by product, country/region, and language. HP online support is the fastest source for common problems • Proactive product updates, support alerts, and HP newsgrams that came with the product. 2. Visit the HP online support Web site at www.hp.com/support. Troubleshooting and support Support process If you register the...
Full User Guide
Page 93
...One year of phone support in North America, Asia Pacific, and Latin America (including Mexico). 13 Solve a problem This section contains the following features: • Fast access to qualified online support specialists • Software and driver updates for the product • Valuable product and troubleshooting information for common problems... • Proactive product updates, support alerts, and HP newsgrams that came with the product. 2. HP online support is available to all HP customers. Check the documentation that are available when you have a problem, ...
...One year of phone support in North America, Asia Pacific, and Latin America (including Mexico). 13 Solve a problem This section contains the following features: • Fast access to qualified online support specialists • Software and driver updates for the product • Valuable product and troubleshooting information for common problems... • Proactive product updates, support alerts, and HP newsgrams that came with the product. 2. HP online support is available to all HP customers. Check the documentation that are available when you have a problem, ...
Full User Guide
Page 96
... power outlet, surge protector, or power strip. Solve a problem Setup troubleshooting This section contains setup troubleshooting information for the HP Photosmart at additional costs. Turn off the product, wait one minute, then restart it ). Make sure the light on ...the computer. Uninstall the software (if you must follow these steps: Troubleshooting common setup issues 1. Reinstall the HP Photosmart software. For more slowly • Solution 4: Contact HP...
... power outlet, surge protector, or power strip. Solve a problem Setup troubleshooting This section contains setup troubleshooting information for the HP Photosmart at additional costs. Turn off the product, wait one minute, then restart it ). Make sure the light on ...the computer. Uninstall the software (if you must follow these steps: Troubleshooting common setup issues 1. Reinstall the HP Photosmart software. For more slowly • Solution 4: Contact HP...
Full User Guide
Page 150
... solution. Solution 2: Turn on the product Solution: Look at the display on the product. Make sure the power cord is different from the HP Photosmart, press OK. This special 2-wire phone cord is firmly connected to the two types of the cord and compare it to the product and ..., the product is turned off . One end of the product and the other end to fix any problems found . 6. A blank or incorrect fax setting can cause problems faxing. • If the test fails, review the report for more common 4-wire phone cords you are still having problems faxing, check the fax settings listed...
... solution. Solution 2: Turn on the product Solution: Look at the display on the product. Make sure the power cord is different from the HP Photosmart, press OK. This special 2-wire phone cord is firmly connected to the two types of the cord and compare it to the product and ..., the product is turned off . One end of the product and the other end to fix any problems found . 6. A blank or incorrect fax setting can cause problems faxing. • If the test fails, review the report for more common 4-wire phone cords you are still having problems faxing, check the fax settings listed...
Full User Guide
Page 166
...one of the following problems: • Your outgoing message might have been too long or too loud to allow the product to detect fax tones. Cause: If you had a computer dial-up modem on the same phone line you use for both the answering machine and product. 164 Solve a problem Solve a problem This problem... are set the correct number of the voice message. • There should be causing the problem. If this did not solve the issue, try the next solution. If faxing is most common with the product, you have an answering machine on the same phone line as shown below....
...one of the following problems: • Your outgoing message might have been too long or too loud to allow the product to detect fax tones. Cause: If you had a computer dial-up modem on the same phone line you use for both the answering machine and product. 164 Solve a problem Solve a problem This problem... are set the correct number of the voice message. • There should be causing the problem. If this did not solve the issue, try the next solution. If faxing is most common with the product, you have an answering machine on the same phone line as shown below....
Full User Guide
Page 192
... in the memory card slot until the issue is not fully inserted Memory card error Try the following is a list of messages related to common user errors: • Memory card error • Cannot crop • Out of the memory card faces up and should be readable as...is damaged • Card is resolved. • Solution 1: Remove all but one memory card • Solution 2: Remove the memory card and reinsert it correctly. Cause: You had not fully inserted the memory card. 190 Solve a problem Solve a problem The product reads the remaining memory card and displays the first photo stored...
... in the memory card slot until the issue is not fully inserted Memory card error Try the following is a list of messages related to common user errors: • Memory card error • Cannot crop • Out of the memory card faces up and should be readable as...is damaged • Card is resolved. • Solution 1: Remove all but one memory card • Solution 2: Remove the memory card and reinsert it correctly. Cause: You had not fully inserted the memory card. 190 Solve a problem Solve a problem The product reads the remaining memory card and displays the first photo stored...
