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...) ...30 To open the Toolbox 31 Toolbox tabs ...31 HP Printer Utility (Mac OS 32 To open the HP Printer Utility 32 HP Printer Utility panels 32 Network Printer Setup Utility (Mac OS 33 HP Web Jetadmin software 33 HP Instant Support ...33 Security and privacy 34 To gain access to...42 To share the device on a locally shared network 42 Uninstall and reinstall the software 43 5 Maintain and troubleshoot Supported ink cartridges ...45 Replace the ink cartridges ...45 Maintain the printheads ...46 To check printhead health 47 To print the print quality diagnostic page 47 To calibrate the ...
...) ...30 To open the Toolbox 31 Toolbox tabs ...31 HP Printer Utility (Mac OS 32 To open the HP Printer Utility 32 HP Printer Utility panels 32 Network Printer Setup Utility (Mac OS 33 HP Web Jetadmin software 33 HP Instant Support ...33 Security and privacy 34 To gain access to...42 To share the device on a locally shared network 42 Uninstall and reinstall the software 43 5 Maintain and troubleshoot Supported ink cartridges ...45 Replace the ink cartridges ...45 Maintain the printheads ...46 To check printhead health 47 To print the print quality diagnostic page 47 To calibrate the ...
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... Tips for avoiding jams ...69 6 Control-panel lights reference Interpreting control-panel lights 71 Interpreting network connector lights 76 A HP supplies and accessories Order printing supplies online 77 Accessories ...77 Supplies ...77 Ink cartridges ...77 Printheads ...78 HP media ...78 B Support and warranty Hewlett-Packard limited warranty statement 80 Obtain electronic support ...81 3
... Tips for avoiding jams ...69 6 Control-panel lights reference Interpreting control-panel lights 71 Interpreting network connector lights 76 A HP supplies and accessories Order printing supplies online 77 Accessories ...77 Supplies ...77 Ink cartridges ...77 Printheads ...78 HP media ...78 B Support and warranty Hewlett-Packard limited warranty statement 80 Obtain electronic support ...81 3
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...82 Placing a call ...84 After the phone support period 84 Additional warranty options 84 HP Quick Exchange Service (Japan 85 Prepare the device for shipment 85 Remove the ink cartridges and printheads before shipment 85 Pack the device ...87 C Device specifications Physical specifications ......conformity ...97 Environmental product stewardship program 98 Paper use ...98 Plastics ...98 Material safety data sheets 98 Recycling program ...98 HP inkjet supplies recycling program 98 Disposal of waste equipment by users in private households in the European Union ......99 Energy consumption ...100...
...82 Placing a call ...84 After the phone support period 84 Additional warranty options 84 HP Quick Exchange Service (Japan 85 Prepare the device for shipment 85 Remove the ink cartridges and printheads before shipment 85 Pack the device ...87 C Device specifications Physical specifications ......conformity ...97 Environmental product stewardship program 98 Paper use ...98 Plastics ...98 Material safety data sheets 98 Recycling program ...98 HP inkjet supplies recycling program 98 Disposal of waste equipment by users in private households in the European Union ......99 Energy consumption ...100...
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Chapter 1 (continued) 7 Ink cartridge door 8 Ink cartridges 9 Ink cartridge lights 10 Printhead lights 11 Printheads 12 Printhead latch Control panel For more information about interpreting control-panel lights, see Control-panel lights reference. 1 Out of paper light 2 Door open light 3 Paper jam light 4 Cancel button 5 Resume button and light Back view 1 Power input 2 Ethernet network port (available on some models) 8 Get started
Chapter 1 (continued) 7 Ink cartridge door 8 Ink cartridges 9 Ink cartridge lights 10 Printhead lights 11 Printheads 12 Printhead latch Control panel For more information about interpreting control-panel lights, see Control-panel lights reference. 1 Out of paper light 2 Door open light 3 Paper jam light 4 Cancel button 5 Resume button and light Back view 1 Power input 2 Ethernet network port (available on some models) 8 Get started
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...pane. 28 Configure and manage Actual ink volumes may vary. Control panel Embedded Web server Toolbox (Windows) HP Printer Utility (Mac OS) to display the Cartridge Details button. Use this tool... Administer the device This section provides information about the device status: Click the... Settings tab, and then click Alerts in the left pane. Embedded Web server to view information about replacement ink cartridges and expirations dates. * Ink cartridge information: Open the Information and Support panel and click Supplies Status. * * The ink levels shown are being processed...
...pane. 28 Configure and manage Actual ink volumes may vary. Control panel Embedded Web server Toolbox (Windows) HP Printer Utility (Mac OS) to display the Cartridge Details button. Use this tool... Administer the device This section provides information about the device status: Click the... Settings tab, and then click Alerts in the left pane. Embedded Web server to view information about replacement ink cartridges and expirations dates. * Ink cartridge information: Open the Information and Support panel and click Supplies Status. * * The ink levels shown are being processed...
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...ink level for all countries/regions. • Cartridge Details: Shows order numbers and expiration dates of the device. Information tab options include: • Hardware information • myPrintMileage (if installed) • HP Instant Support • HP printhead health • Print PQ (print quality...) Diagnostic Page: Allows you to print the self-test diagnostic page of the installed ink cartridges. For more information, see To clean the printheads...
...ink level for all countries/regions. • Cartridge Details: Shows order numbers and expiration dates of the device. Information tab options include: • Hardware information • myPrintMileage (if installed) • HP Instant Support • HP printhead health • Print PQ (print quality...) Diagnostic Page: Allows you to print the self-test diagnostic page of the installed ink cartridges. For more information, see To clean the printheads...
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...HP Printer Utility panels This section covers the following topics: • Information and Support panel • Printer Settings panel Information and Support panel • Supplies Status: Shows the information about currently installed printheads and ink cartridges. • Supply Info: Shows the ink cartridge..., see To print the print quality diagnostic page. • Clean: Guides you through aligning the printheads. Select HP, select Utilities, and then select HP Printer Selector. 4. Select Library, and then select Printers. 3. For more information, see To clean the printheads....
...HP Printer Utility panels This section covers the following topics: • Information and Support panel • Printer Settings panel Information and Support panel • Supplies Status: Shows the information about currently installed printheads and ink cartridges. • Supply Info: Shows the ink cartridge..., see To print the print quality diagnostic page. • Clean: Guides you through aligning the printheads. Select HP, select Utilities, and then select HP Printer Selector. 4. Select Library, and then select Printers. 3. For more information, see To clean the printheads....
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...Toolbox (Windows): Click the Information tab, and then click myPrintMileage and follow the onscreen instructions. • Windows taskbar: Right-click the HP Digital Imaging icon in the Windows taskbar, choose the device you wish to verify installation of optional accessories, such as the amount of ...35 On the myPrintMileage Web site, you can see the print analysis, such as the duplexer. to view current device information, ink cartridge status, and printhead health status; Understand the self-test diagnostic page Use the self-test diagnostic page to help troubleshoot problems; and...
...Toolbox (Windows): Click the Information tab, and then click myPrintMileage and follow the onscreen instructions. • Windows taskbar: Right-click the HP Digital Imaging icon in the Windows taskbar, choose the device you wish to verify installation of optional accessories, such as the amount of ...35 On the myPrintMileage Web site, you can see the print analysis, such as the duplexer. to view current device information, ink cartridge status, and printhead health status; Understand the self-test diagnostic page Use the self-test diagnostic page to help troubleshoot problems; and...
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...print the self-test diagnostic page • Toolbox (Windows): Click the Services tab, and then click Print Self-Test Diagnostic Page. • HP Printer Utility (Mac OS): Click Device Information from the Information and Support panel, and then click Print Configuration Page. • Embedded Web server:... network configuration page shows the network settings for the printhead are installed (such as the duplex unit), and the number of the ink cartridges. Printer Information: Shows device information (such as the device will not function until it is 'fair', then the print quality must be...
...print the self-test diagnostic page • Toolbox (Windows): Click the Services tab, and then click Print Self-Test Diagnostic Page. • HP Printer Utility (Mac OS): Click Device Information from the Information and Support panel, and then click Print Configuration Page. • Embedded Web server:... network configuration page shows the network settings for the printhead are installed (such as the duplex unit), and the number of the ink cartridges. Printer Information: Shows device information (such as the device will not function until it is 'fair', then the print quality must be...
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... contains the following places: NOTE: Ink from the cartridges is used . For more information see www.hp.com/go/inkusage. • On the self-test diagnostic page (see Understand the self-test diagnostic page. Replace the ink cartridges You can also print the self-test diagnostic page... to display the Cartridge Details button, and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the Toolbox (Windows), the HP Printer Utility (Mac OS), or the embedded Web server. Maintain and troubleshoot ...
... contains the following places: NOTE: Ink from the cartridges is used . For more information see www.hp.com/go/inkusage. • On the self-test diagnostic page (see Understand the self-test diagnostic page. Replace the ink cartridges You can also print the self-test diagnostic page... to display the Cartridge Details button, and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the Toolbox (Windows), the HP Printer Utility (Mac OS), or the embedded Web server. Maintain and troubleshoot ...
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... are missing from printouts, ink nozzles might need to ensure proper contact. 5. Press down firmly on the cartridge to clean the printheads. 46 Maintain and troubleshoot After removing a cartridge from its package. 4. Do not remove a cartridge from its package, install it firmly toward you might be clogged and you . 3. Remove the new ink...
... are missing from printouts, ink nozzles might need to ensure proper contact. 5. Press down firmly on the cartridge to clean the printheads. 46 Maintain and troubleshoot After removing a cartridge from its package. 4. Do not remove a cartridge from its package, install it firmly toward you might be clogged and you . 3. Remove the new ink...
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... ◦ Power cord and other cables are working, and are installed. ◦ The device is not jammed in the device. ◦ Printheads and ink cartridges are properly installed in an airtight container, such as a resealable plastic bag. For more information. 54 Maintain and troubleshoot Press down firmly on . When the... device. For Windows, set it as the default in the ready state. Troubleshooting tips and resources Use the following topics: • Store ink cartridges • Store printheads Store ink cartridges Ink cartridges can be left in the Printers folder.
... ◦ Power cord and other cables are working, and are installed. ◦ The device is not jammed in the device. ◦ Printheads and ink cartridges are properly installed in an airtight container, such as a resealable plastic bag. For more information. 54 Maintain and troubleshoot Press down firmly on . When the... device. For Windows, set it as the default in the ready state. Troubleshooting tips and resources Use the following topics: • Store ink cartridges • Store printheads Store ink cartridges Ink cartridges can be left in the Printers folder.
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... dpi is too busy running other programs, documents can print more information on minimum and recommended system requirements, see Replace the ink cartridges. For more information, see Understand the self-test diagnostic page) provide information about 20 seconds, and turn it on a sheet of...For more information, see System requirements. If the computer meets only the minimum system requirements, documents might be empty. The Toolbox (Windows), HP Printer Utility (Mac OS), and the self-test diagnostic page (see Maintain the printheads. Make sure the nozzle is low or empty. ...
... dpi is too busy running other programs, documents can print more information on minimum and recommended system requirements, see Replace the ink cartridges. For more information, see Understand the self-test diagnostic page) provide information about 20 seconds, and turn it on a sheet of...For more information, see System requirements. If the computer meets only the minimum system requirements, documents might be empty. The Toolbox (Windows), HP Printer Utility (Mac OS), and the self-test diagnostic page (see Maintain the printheads. Make sure the nozzle is low or empty. ...
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...size and page orientation selected in the application match the settings in the printer driver. For more information, see Replace the ink cartridges. Move the device away from text or graphics Poor print quality and unexpected printouts 59 Poor print quality and unexpected printouts This ...Change print settings. Device prints half a page, then ejects the paper Check the ink cartridges The ink cartridges may be low on ink, and the print job was cancelled. Replace the ink cartridges, and then resend the print job to minimize the effects of these electromagnetic fields. See...
...size and page orientation selected in the application match the settings in the printer driver. For more information, see Replace the ink cartridges. Move the device away from text or graphics Poor print quality and unexpected printouts 59 Poor print quality and unexpected printouts This ...Change print settings. Device prints half a page, then ejects the paper Check the ink cartridges The ink cartridges may be low on ink, and the print job was cancelled. Replace the ink cartridges, and then resend the print job to minimize the effects of these electromagnetic fields. See...
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Chapter 5 Poor quality printouts Check the printheads and ink cartridges Print the print quality diagnostic page on a clean sheet of these electromagnetic fields. Check the paper quality The paper might not recognize the rest of ... the problem persists, turn off the device, disconnect the cable from the device, turn it has restarted, reinsert the printhead. Make sure the media meets HP specifications, and try to the ready state. Check the device location and length of the job. Turn off the device after removing the printhead Remove...
Chapter 5 Poor quality printouts Check the printheads and ink cartridges Print the print quality diagnostic page on a clean sheet of these electromagnetic fields. Check the paper quality The paper might not recognize the rest of ... the problem persists, turn off the device, disconnect the cable from the device, turn it has restarted, reinsert the printhead. Make sure the media meets HP specifications, and try to the ready state. Check the device location and length of the job. Turn off the device after removing the printhead Remove...
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...driver. For more information, see Change print settings. Wrong colors are not suitable for use of white paper. HP does not guarantee or support refilled ink cartridges. For ordering information, see To print the print quality diagnostic page. Chapter 5 Check the paper type setting ... the print driver. Evaluate any problem areas, and perform the recommended actions. Printout shows bleeding colors Check the ink cartridges Make sure ink cartridges have not been tampered with the device. Check the printheads Print the print quality diagnostic page on changing this setting,...
...driver. For more information, see Change print settings. Wrong colors are not suitable for use of white paper. HP does not guarantee or support refilled ink cartridges. For ordering information, see To print the print quality diagnostic page. Chapter 5 Check the paper type setting ... the print driver. Evaluate any problem areas, and perform the recommended actions. Printout shows bleeding colors Check the ink cartridges Make sure ink cartridges have not been tampered with the device. Check the printheads Print the print quality diagnostic page on changing this setting,...
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...test diagnostic page. • Make sure that the rear access panel or duplexer is locked into place. Check the printheads and ink cartridges • Make sure that all of the supported operating systems. • Make sure that the computer meets at least the minimum... sure that all latches and covers are in their correct, colorcoded slot. For more information, see Support and warranty for information about HP support. • Hardware installation suggestions • Software installation suggestions • Solve network problems Hardware installation suggestions Check the device •...
...test diagnostic page. • Make sure that the rear access panel or duplexer is locked into place. Check the printheads and ink cartridges • Make sure that all of the supported operating systems. • Make sure that the computer meets at least the minimum... sure that all latches and covers are in their correct, colorcoded slot. For more information, see Support and warranty for information about HP support. • Hardware installation suggestions • Software installation suggestions • Solve network problems Hardware installation suggestions Check the device •...
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6 Control-panel lights reference The control-panel lights indicate status and are useful for diagnosing printing problems. This section contains information about the lights, what they indicate, and what action to take if necessary. • Interpreting control-panel lights • Interpreting network connector lights Interpreting control-panel lights 1 Out of paper light 2 Door open light 3 Paper jam light 4 Cancel button 5 Resume button and light 6 Power button and light 7 Ink cartridge lights 8 Printhead lights Control-panel lights reference 71
6 Control-panel lights reference The control-panel lights indicate status and are useful for diagnosing printing problems. This section contains information about the lights, what they indicate, and what action to take if necessary. • Interpreting control-panel lights • Interpreting network connector lights Interpreting control-panel lights 1 Out of paper light 2 Door open light 3 Paper jam light 4 Cancel button 5 Resume button and light 6 Power button and light 7 Ink cartridge lights 8 Printhead lights Control-panel lights reference 71
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...covered under the warranty. The Power light is on, and one or more of the printhead lights blink. One or more of the ink cartridge lights are on . (continued) Light description/Light pattern The Power light, Resume light, and Door Open light are on . The Power light... If the error still persists, replace the indicated printhead. CAUTION: Device services or repairs required as a result of the ink cartridges have expired. One or more of using this cartridge is a cover or door open. • Make sure all doors and covers are missing. • Install the indicated printhead,...
...covered under the warranty. The Power light is on, and one or more of the printhead lights blink. One or more of the ink cartridge lights are on . (continued) Light description/Light pattern The Power light, Resume light, and Door Open light are on . The Power light... If the error still persists, replace the indicated printhead. CAUTION: Device services or repairs required as a result of the ink cartridges have expired. One or more of using this cartridge is a cover or door open. • Make sure all doors and covers are missing. • Install the indicated printhead,...
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For more information, see HP supplies and accessories. 74 Control-panel lights reference One or more of the ink cartridges are low on and one or more of the printhead lights blink. Replace the indicated ink cartridge. Remove and reinsert the printhead if necessary. One or more of the ...is properly installed, and then try to print. Remove and reinsert the ink cartridge a few times if necessary. • If the error persists, replace the indicated ink cartridge. One or more of the ink cartridges are faulty or need attention. • Ensure the indicated printhead is on ink...
For more information, see HP supplies and accessories. 74 Control-panel lights reference One or more of the ink cartridges are low on and one or more of the printhead lights blink. Replace the indicated ink cartridge. Remove and reinsert the printhead if necessary. One or more of the ...is properly installed, and then try to print. Remove and reinsert the ink cartridge a few times if necessary. • If the error persists, replace the indicated ink cartridge. One or more of the ink cartridges are faulty or need attention. • Ensure the indicated printhead is on ink...