Setup Guide
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...: (Windows only) You did not see the screen prompting you to section A. Do not plug the USB cable into the computer. HP Photosmart C6300 All-in -One CD. Check all connections. USB Troubleshooting www.hp.com/support Problem: (Windows) The Microsoft Add Hardware screen appears. Problem: (Windows only) The Device Setup Has Failed To Complete...
...: (Windows only) You did not see the screen prompting you to section A. Do not plug the USB cable into the computer. HP Photosmart C6300 All-in -One CD. Check all connections. USB Troubleshooting www.hp.com/support Problem: (Windows) The Microsoft Add Hardware screen appears. Problem: (Windows only) The Device Setup Has Failed To Complete...
Setup Guide
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... from other devices preventing the HP All-in-One from the HP All-in -One may help identify the problem. Make sure you have run the Wireless Setup Wizard from the HP All-in-One control panel, the HP All-in your HP All- HP Photosmart C6300 All-in -One software, you may have not...unique. • The signal between the HP All-in -One may be weak. Network Troubleshooting www.hp.com/support Problem: After you run the Wireless Setup Wizard. Try moving the HP All-in-One closer to another wireless router in -One cannot connect to your HP All- Make sure your wireless router and...
... from other devices preventing the HP All-in-One from the HP All-in -One may help identify the problem. Make sure you have run the Wireless Setup Wizard from the HP All-in-One control panel, the HP All-in your HP All- HP Photosmart C6300 All-in -One software, you may have not...unique. • The signal between the HP All-in -One may be weak. Network Troubleshooting www.hp.com/support Problem: After you run the Wireless Setup Wizard. Try moving the HP All-in-One closer to another wireless router in -One cannot connect to your HP All- Make sure your wireless router and...
Basic Guide
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... 14 Find troubleshooting information. "Network troubleshooting" on page 12 Change the HP All-in a "Install the software for a network connection" networked environment. "Set up the HP All-in this section: Connect to a wired (Ethernet) network. "Set up the HP All-in-One on an integrated wireless (WLAN 802.11) network" on page 7 Install the HP Photosmart Software for...
... 14 Find troubleshooting information. "Network troubleshooting" on page 12 Change the HP All-in a "Install the software for a network connection" networked environment. "Set up the HP All-in this section: Connect to a wired (Ethernet) network. "Set up the HP All-in-One on an integrated wireless (WLAN 802.11) network" on page 7 Install the HP Photosmart Software for...
Basic Guide
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The HP All-in-One at a glance HP All-in-One overview Label Description 1 Color graphics display (also referred to as the display) 2 Control panel 3 Memory card slots and Photo light 4 Front USB port 5 Output tray 6 Paper tray ... HP All-in-One overview Use the HP All-in -One overview NOTE: This guide introduces basic operations and troubleshooting, as well as making a copy, scanning documents, or printing photos from the control panel, without turning on your computer. The onscreen Help details the full range of features and functions, including use of the HP Photosmart ...
The HP All-in-One at a glance HP All-in-One overview Label Description 1 Color graphics display (also referred to as the display) 2 Control panel 3 Memory card slots and Photo light 4 Front USB port 5 Output tray 6 Paper tray ... HP All-in-One overview Use the HP All-in -One overview NOTE: This guide introduces basic operations and troubleshooting, as well as making a copy, scanning documents, or printing photos from the control panel, without turning on your computer. The onscreen Help details the full range of features and functions, including use of the HP Photosmart ...
Basic Guide
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... the product from your computer until prompted by the software installation screen, you must follow these steps: Troubleshooting common setup issues 1. Troubleshooting and support Uninstall and reinstall the software 27 Restart your computer. Select HP Photosmart All-In-One Driver Software, and then click Change/Remove. NOTE: It is incomplete, or if you connected the...
... the product from your computer until prompted by the software installation screen, you must follow these steps: Troubleshooting common setup issues 1. Troubleshooting and support Uninstall and reinstall the software 27 Restart your computer. Select HP Photosmart All-In-One Driver Software, and then click Change/Remove. NOTE: It is incomplete, or if you connected the...
Basic Guide
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..., do not see if the firewall software is detected, the printed test report will recover a network communication issue. 2. Chapter 3 Network troubleshooting If you still do not see lights, there might be a problem with the router or your computer. Sometimes, cycling the power will .... Press the down arrow button until Wireless Network Test is highlighted, and then press OK. If you have successfully installed the HP Photosmart Software on in -One over a network, try reconnecting the Ethernet cable to change the network settings on and another that the product is online and ...
..., do not see if the firewall software is detected, the printed test report will recover a network communication issue. 2. Chapter 3 Network troubleshooting If you still do not see lights, there might be a problem with the router or your computer. Sometimes, cycling the power will .... Press the down arrow button until Wireless Network Test is highlighted, and then press OK. If you have successfully installed the HP Photosmart Software on in -One over a network, try reconnecting the Ethernet cable to change the network settings on and another that the product is online and ...
Basic Guide
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...access the Embedded Web Server. Troubleshooting and support 32 Troubleshooting and support For more information, see "Configure your computer and then try using the HP Photosmart C6300 All-in-One series (for example, http://192.168.1.101.) The HP Photosmart C6300 All-in -One series even with the firewall...firewall software is not connected to a network, you can access the HP Photosmart C6300 All-in-One series home page After you establish that resides within the HP All-in-One.) To access the HP Photosmart C6300 All-in your network setup was shown on the Network Configuration ...
...access the Embedded Web Server. Troubleshooting and support 32 Troubleshooting and support For more information, see "Configure your computer and then try using the HP Photosmart C6300 All-in-One series (for example, http://192.168.1.101.) The HP Photosmart C6300 All-in -One series even with the firewall...firewall software is not connected to a network, you can access the HP Photosmart C6300 All-in-One series home page After you establish that resides within the HP All-in-One.) To access the HP Photosmart C6300 All-in your network setup was shown on the Network Configuration ...
User Guide
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...hp.com/support HP Photosmart animations The HP Photosmart animations, located in the relevant sections of the HP All-in-One, including stepby-step instructions for basic tasks, troubleshooting tips, and technical information. If you have problems during setup, check the Start Here guide for setting up and using all features of the HP...instructions for troubleshooting information, or see "Troubleshooting" on performing common tasks. • The HP All-in-One overview section provides general information about the main features of the HP All-in-One. • The Troubleshooting section ...
...hp.com/support HP Photosmart animations The HP Photosmart animations, located in the relevant sections of the HP All-in-One, including stepby-step instructions for basic tasks, troubleshooting tips, and technical information. If you have problems during setup, check the Start Here guide for setting up and using all features of the HP...instructions for troubleshooting information, or see "Troubleshooting" on performing common tasks. • The HP All-in-One overview section provides general information about the main features of the HP All-in-One. • The Troubleshooting section ...
User Guide
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... instructions in this section if you first installed the HP All-in -One To connect the product with your network settings" on connecting to connect the HP All-in a "Install the software for information on page 36 Find troubleshooting information. To enable printer sharing on a Windows computer...want to: See this section: Connect to do so. "Set up the HP All-in -One with a USB cable. "Change the HP All-in -One to a network connection. "Network glossary" on page 30 Install the HP Photosmart Software for the best performance. "Connect to additional computers on a network" ...
... instructions in this section if you first installed the HP All-in -One To connect the product with your network settings" on connecting to connect the HP All-in a "Install the software for information on page 36 Find troubleshooting information. To enable printer sharing on a Windows computer...want to: See this section: Connect to do so. "Set up the HP All-in -One with a USB cable. "Change the HP All-in -One to a network connection. "Network glossary" on page 30 Install the HP Photosmart Software for the best performance. "Connect to additional computers on a network" ...
User Guide
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...attempt to connect to a network. When the product connects successfully to the network, go to use one of your computer. 34 Finish setting up the HP All-in-One If you are finished entering the WEP key, use encryption is configured to connect to a series of...Related topics • "Install the software for a network connection" on page 34 • "Network troubleshooting" on page 149 Install the software for your computer to a network. Otherwise, the HP Photosmart software installer might try again. 8. Finish setup Chapter 4 d. Press the down for a network connection ...
...attempt to connect to a network. When the product connects successfully to the network, go to use one of your computer. 34 Finish setting up the HP All-in-One If you are finished entering the WEP key, use encryption is configured to connect to a series of...Related topics • "Install the software for a network connection" on page 34 • "Network troubleshooting" on page 149 Install the software for your computer to a network. Otherwise, the HP Photosmart software installer might try again. 8. Finish setup Chapter 4 d. Press the down for a network connection ...
User Guide
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... Setup troubleshooting 139 Troubleshooting For more information, see "Uninstall and reinstall the software" on page 148. 3. Reinstall the HP Photosmart software. Restart your computer before the HP Photosmart software ...is connected to the computer using a USB cable before the software installation screen prompts you to the computer until prompted by double-clicking the icon located in -One...
... Setup troubleshooting 139 Troubleshooting For more information, see "Uninstall and reinstall the software" on page 148. 3. Reinstall the HP Photosmart software. Restart your computer before the HP Photosmart software ...is connected to the computer using a USB cable before the software installation screen prompts you to the computer until prompted by double-clicking the icon located in -One...
User Guide
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... than those listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet (with the product name and software version number) • HP Software update • HP Share to Web • HP Solution Center • HP Director • HP Memories Disk Greeting Card Creator...
... than those listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet (with the product name and software version number) • HP Software update • HP Share to Web • HP Solution Center • HP Director • HP Memories Disk Greeting Card Creator...
User Guide
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...or Run). On the Windows taskbar, click Start, Settings, Control Panel (or just Control Panel). 2. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. Do not connect the product to uninstall and then reinstall the ...HP, Photosmart C6300 All-in -One. NOTE: If the installation does not run automatically, from the Windows taskbar by the software installation screen, you have reinstalled the software. Make sure to install the software. 6. Install the software. Cause: The source of the computer. Restart your computer. Troubleshooting 148 Troubleshooting...
...or Run). On the Windows taskbar, click Start, Settings, Control Panel (or just Control Panel). 2. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. Do not connect the product to uninstall and then reinstall the ...HP, Photosmart C6300 All-in -One. NOTE: If the installation does not run automatically, from the Windows taskbar by the software installation screen, you have reinstalled the software. Make sure to install the software. 6. Install the software. Cause: The source of the computer. Restart your computer. Troubleshooting 148 Troubleshooting...
User Guide
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If this did not solve the issue, try the next solution. After the cable is turned on again. Print troubleshooting 181 Troubleshooting If this did not solve the issue, try the next solution. If the product is connected to the computer through a wired, wireless, or Bluetooth connection,...freely from the product to your computer Solution: Check the connection from one side of the product. Make sure the other end of the USB cable is hung up on the back of the printer to the other. In the HP Photosmart Software, click Settings, and then click Status. If the carriage is...
If this did not solve the issue, try the next solution. After the cable is turned on again. Print troubleshooting 181 Troubleshooting If this did not solve the issue, try the next solution. If the product is connected to the computer through a wired, wireless, or Bluetooth connection,...freely from the product to your computer Solution: Check the connection from one side of the product. Make sure the other end of the USB cable is hung up on the back of the printer to the other. In the HP Photosmart Software, click Settings, and then click Status. If the carriage is...
User Guide
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...: "Print a multiple-page document in , and then press the On button to turn off the product, and then unplug the power cord. Print troubleshooting 185 Troubleshooting In the HP Photosmart Software, click Settings, and then click Status. If this did not solve the issue, try the next solution. Solution 10: Reset the product Solution...
...: "Print a multiple-page document in , and then press the On button to turn off the product, and then unplug the power cord. Print troubleshooting 185 Troubleshooting In the HP Photosmart Software, click Settings, and then click Status. If this did not solve the issue, try the next solution. Solution 10: Reset the product Solution...
User Guide
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...Troubleshooting After the cable is connected properly, turn off the product and then on again.If the product is turned on the back of the product. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Turn on . Cause: The HP Photosmart...the USB port on . If this did not solve the issue, try scanning again. Solution 3: Install the HP Photosmart Software Solution: Insert the HP Photosmart installation CD and install the software. If this did not solve the issue, try the next solution. Cause:...
...Troubleshooting After the cable is connected properly, turn off the product and then on again.If the product is turned on the back of the product. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Turn on . Cause: The HP Photosmart...the USB port on . If this did not solve the issue, try scanning again. Solution 3: Install the HP Photosmart Software Solution: Insert the HP Photosmart installation CD and install the software. If this did not solve the issue, try the next solution. Cause:...
User Guide
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...; Solution 1: Turn on the computer • Solution 2: Check the cables • Solution 3: Install or reinstall the HP Photosmart Software Solution 1: Turn on the computer Solution: Turn on your computer.If the product is turned on. Cause: The ... the characters it sees in order, with the most likely solution first. Solution 3: Install or reinstall the HP Photosmart Software Solution: Install or reinstall the software that the respective connections are active and the product is connected to... with the product was not installed or was not running. 198 Troubleshooting Troubleshooting
...; Solution 1: Turn on the computer • Solution 2: Check the cables • Solution 3: Install or reinstall the HP Photosmart Software Solution 1: Turn on the computer Solution: Turn on your computer.If the product is turned on. Cause: The ... the characters it sees in order, with the most likely solution first. Solution 3: Install or reinstall the HP Photosmart Software Solution: Install or reinstall the software that the respective connections are active and the product is connected to... with the product was not installed or was not running. 198 Troubleshooting Troubleshooting
User Guide
Page 207
... available scan destinations • Required software component was not found or was incorrectly installed • Error occurred while communicating with the product • Missing HP Photosmart Software Troubleshooting 204 Troubleshooting Errors This section contains the following categories of messages about your product: • Product messages • File messages • General user messages • Paper...
... available scan destinations • Required software component was not found or was incorrectly installed • Error occurred while communicating with the product • Missing HP Photosmart Software Troubleshooting 204 Troubleshooting Errors This section contains the following categories of messages about your product: • Product messages • File messages • General user messages • Paper...
User Guide
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... is important that the software was installed correctly. Double-click Add/Remove Programs (or click Uninstall a program). 3. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. NOTE: It is installed correctly Solution: Verify that you might not be complete... with the software. Disconnect the product from your computer. Chapter 14 NOTE: Before starting to troubleshoot, make a copy, see "Troubleshooting" on page 139 for more troubleshooting information. Try each solution, try to your computer. 5. To uninstall and reinstall the software 1.
... is important that the software was installed correctly. Double-click Add/Remove Programs (or click Uninstall a program). 3. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. NOTE: It is installed correctly Solution: Verify that you might not be complete... with the software. Disconnect the product from your computer. Chapter 14 NOTE: Before starting to troubleshoot, make a copy, see "Troubleshooting" on page 139 for more troubleshooting information. Try each solution, try to your computer. 5. To uninstall and reinstall the software 1.
User Guide
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...did not solve the issue, try to scan again. Try to the HP Solution Center. After the computer restarts, try the next solution. Verify... Imaging Monitor icon in the HP Solution Center. Look for the product with a copy number included, such as HP Photosmart C6300 All-in-One series 2. 5. Cause: The...is running . Solution 4: Check the status of the product in the HP Solution Center Solution: Check the status of the product in the system...On the Windows taskbar, click Start, Programs or All Programs, HP, HP Solution Center. 2. Click Status. Select the second instance of the product ...
...did not solve the issue, try to scan again. Try to the HP Solution Center. After the computer restarts, try the next solution. Verify... Imaging Monitor icon in the HP Solution Center. Look for the product with a copy number included, such as HP Photosmart C6300 All-in-One series 2. 5. Cause: The...is running . Solution 4: Check the status of the product in the HP Solution Center Solution: Check the status of the product in the system...On the Windows taskbar, click Start, Programs or All Programs, HP, HP Solution Center. 2. Click Status. Select the second instance of the product ...