Setup Guide
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USB Troubleshooting www.hp.com/support Problem: (Windows) The Microsoft Add Hardware screen appears. Refer to connect the USB cable. Action: Cancel all screens. Problem: (Windows only) You did not see the screen prompting you to section A. Remove, and then re-insert the green HP All-in -One series • 9 HP Photosmart C6300 All-in -One CD. Refer...
USB Troubleshooting www.hp.com/support Problem: (Windows) The Microsoft Add Hardware screen appears. Refer to connect the USB cable. Action: Cancel all screens. Problem: (Windows only) You did not see the screen prompting you to section A. Remove, and then re-insert the green HP All-in -One series • 9 HP Photosmart C6300 All-in -One CD. Refer...
Setup Guide
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... connecting. Make sure you have run the Wireless Setup Wizard from the control panel before continuing with the software installation. HP Photosmart C6300 All-in -One and your wireless router may help identify the problem. Make sure these devices are using the default network name (SSID) provided... router for 30 seconds and then turn it back on your HP All-in-One. Network Troubleshooting www.hp.com/support Problem: After you run the Wireless Setup Wizard from the HP All-in-One control panel, the HP All-in-One cannot connect to another wireless router in your neighborhood that uses ...
... connecting. Make sure you have run the Wireless Setup Wizard from the control panel before continuing with the software installation. HP Photosmart C6300 All-in -One and your wireless router may help identify the problem. Make sure these devices are using the default network name (SSID) provided... router for 30 seconds and then turn it back on your HP All-in-One. Network Troubleshooting www.hp.com/support Problem: After you run the Wireless Setup Wizard from the HP All-in-One control panel, the HP All-in-One cannot connect to another wireless router in your neighborhood that uses ...
Basic Guide
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... in this section: Connect to a network connection. "Network troubleshooting" on page 30 NOTE: You can connect the HP All-in-One to a wireless network with a USB connection, and you now want to change to a network connection" on page 7 Install the HP Photosmart Software for use in -One from a USB connection to either a wireless or wired network...
... in this section: Connect to a network connection. "Network troubleshooting" on page 30 NOTE: You can connect the HP All-in-One to a wireless network with a USB connection, and you now want to change to a network connection" on page 7 Install the HP Photosmart Software for use in -One from a USB connection to either a wireless or wired network...
Basic Guide
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... basic operations and troubleshooting, as well as provides information for contacting HP support and ordering supplies. You can access many HP All-in-One functions directly from a memory card or USB storage device. The HP All-in-One at a glance HP All-in-One overview Label Description 1 Color graphics display (also... The onscreen Help details the full range of features and functions, including use of the HP Photosmart Software that came with the HP All-in-One. 2 HP All-in-One overview Use the HP All-in-One to as the input tray) 8 Photo tray 9 Ink cartridge door 10 Glass 11...
... basic operations and troubleshooting, as well as provides information for contacting HP support and ordering supplies. You can access many HP All-in-One functions directly from a memory card or USB storage device. The HP All-in-One at a glance HP All-in-One overview Label Description 1 Color graphics display (also... The onscreen Help details the full range of features and functions, including use of the HP Photosmart Software that came with the HP All-in-One. 2 HP All-in-One overview Use the HP All-in-One to as the input tray) 8 Photo tray 9 Ink cartridge door 10 Glass 11...
Basic Guide
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... appears in -One. For more troubleshooting information, see the inside back cover of this guide. Uninstall the software (if you have the installation CD, you can download the software from your computer's CD-ROM drive and then start the Setup program. To uninstall and reinstall the software 1. Select HP Photosmart All-In-One Driver Software...
... appears in -One. For more troubleshooting information, see the inside back cover of this guide. Uninstall the software (if you have the installation CD, you can download the software from your computer's CD-ROM drive and then start the Setup program. To uninstall and reinstall the software 1. Select HP Photosmart All-In-One Driver Software...
Basic Guide
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... 30 Troubleshooting and support Press the down arrow button until Network is on your product or have a USB cable readily accessible. To run the Wireless Setup Wizard from the product control panel. If you still do not solve the problem and you have successfully installed the HP Photosmart Software...Toolbox. If you are unable to change the network settings on and another that the product is online and ready 5. Chapter 3 Network troubleshooting If you are encountering issues using your HP All-in-One over a network, try reconnecting the Ethernet cable to your network 3.
... 30 Troubleshooting and support Press the down arrow button until Network is on your product or have a USB cable readily accessible. To run the Wireless Setup Wizard from the product control panel. If you still do not solve the problem and you have successfully installed the HP Photosmart Software...Toolbox. If you are unable to change the network settings on and another that the product is online and ready 5. Chapter 3 Network troubleshooting If you are encountering issues using your HP All-in-One over a network, try reconnecting the Ethernet cable to your network 3.
Basic Guide
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... recommendations. If you are able to access the HP Photosmart C6300 All-in-One series home page but are able to access the home page and use your HP Photosmart C6300 All-in-One series with the firewall turned off , continue to steps 4 and 5. Troubleshooting and support 32 Troubleshooting and support You will need to reconfigure your computer...
... recommendations. If you are able to access the HP Photosmart C6300 All-in-One series home page but are able to access the home page and use your HP Photosmart C6300 All-in-One series with the firewall turned off , continue to steps 4 and 5. Troubleshooting and support 32 Troubleshooting and support You will need to reconfigure your computer...
User Guide
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... more information Find more information You can access a variety of the HP All-in other publications. www.hp.com/support HP Photosmart animations The HP Photosmart animations, located in the relevant sections of the HP All-in-One. • The Troubleshooting section provides information about setting up the HP All-in this onscreen Help. Make sure you can quickly find...
... more information Find more information You can access a variety of the HP All-in other publications. www.hp.com/support HP Photosmart animations The HP Photosmart animations, located in the relevant sections of the HP All-in-One. • The Troubleshooting section provides information about setting up the HP All-in this onscreen Help. Make sure you can quickly find...
User Guide
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... 30 Install the HP Photosmart Software for information on connecting to change the network settings. "Set up the HP All-in -One on page 34 Add connections to either a wireless or wired network, but not both at the same time. 24 Finish setting up the HP All-in -One to more computers on..." on the HP All-in a "Install the software for the best performance. "Connect to additional computers on a network" on page 35 Change the HP All-in -One from the control panel on page 35 View or change to the user guide that came with a USB cable. "Network troubleshooting" on page ...
... 30 Install the HP Photosmart Software for information on connecting to change the network settings. "Set up the HP All-in -One on page 34 Add connections to either a wireless or wired network, but not both at the same time. 24 Finish setting up the HP All-in -One to more computers on..." on the HP All-in a "Install the software for the best performance. "Connect to additional computers on a network" on page 35 Change the HP All-in -One from the control panel on page 35 View or change to the user guide that came with a USB cable. "Network troubleshooting" on page ...
User Guide
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... network. Related topics • "Install the software for a network connection" on page 34 • "Network troubleshooting" on a computer connected to install the HP Photosmart software on page 149 Install the software for your computer. NOTE: Installation time can print the Wireless Network Test ...on the visual keyboard. 7. Use the arrow buttons to use one of a successful Wireless Setup Wizard connection which can help identify any potential future issues with the network setup. Otherwise, the HP Photosmart software installer might try again. 8. Otherwise go to install the ...
... network. Related topics • "Install the software for a network connection" on page 34 • "Network troubleshooting" on a computer connected to install the HP Photosmart software on page 149 Install the software for your computer. NOTE: Installation time can print the Wireless Network Test ...on the visual keyboard. 7. Use the arrow buttons to use one of a successful Wireless Setup Wizard connection which can help identify any potential future issues with the network setup. Otherwise, the HP Photosmart software installer might try again. 8. Otherwise go to install the ...
User Guide
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...One series, and then clicking Readme. Many issues are caused when the product is installed on page 148. 3. Setup troubleshooting 139 Troubleshooting 14 Troubleshooting This section contains the following topics: • View the Readme file • Setup troubleshooting • Network troubleshooting • Paper jams • Print quality troubleshooting • Print troubleshooting • Memory card troubleshooting • Scan troubleshooting • Copy troubleshooting... the HP Photosmart software. Setup troubleshooting This section contains setup troubleshooting information ...
...One series, and then clicking Readme. Many issues are caused when the product is installed on page 148. 3. Setup troubleshooting 139 Troubleshooting 14 Troubleshooting This section contains the following topics: • View the Readme file • Setup troubleshooting • Network troubleshooting • Paper jams • Print quality troubleshooting • Print troubleshooting • Memory card troubleshooting • Scan troubleshooting • Copy troubleshooting... the HP Photosmart software. Setup troubleshooting This section contains setup troubleshooting information ...
User Guide
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...below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet (with the product name and software version number) • HP Software update • HP Share to prevent TSR.... • In Windows XP: Click Run. Troubleshooting 146 Troubleshooting Go to twain_32 old. 3. Occasionally, TSR's prevent the HP software from starting up. NOTE: When the computer is manufactured by HP or Compaq, do one of the computer utilities, such as the anti-...
...below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet (with the product name and software version number) • HP Software update • HP Share to prevent TSR.... • In Windows XP: Click Run. Troubleshooting 146 Troubleshooting Go to twain_32 old. 3. Occasionally, TSR's prevent the HP software from starting up. NOTE: When the computer is manufactured by HP or Compaq, do one of the computer utilities, such as the anti-...
User Guide
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...HP, Photosmart C6300 All-in-One series, and then clicking Product Registration. The registration screen does not appear Solution: You can access the registration (Sign up now) screen from the Windows Start menu, click Start Search (or Run). To uninstall and reinstall the software 1. Troubleshooting 148 Troubleshooting... The software installation will start automatically. Do not simply delete the HP All-in -One. Double-click Add/Remove Programs (or click Uninstall a program...
...HP, Photosmart C6300 All-in-One series, and then clicking Product Registration. The registration screen does not appear Solution: You can access the registration (Sign up now) screen from the Windows Start menu, click Start Search (or Run). To uninstall and reinstall the software 1. Troubleshooting 148 Troubleshooting... The software installation will start automatically. Do not simply delete the HP All-in -One. Double-click Add/Remove Programs (or click Uninstall a program...
User Guide
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...the printer to move freely Solution: Unplug the power cable if it is stuck, forcing it to the other end of the product. In the HP Photosmart Software, click Settings, and then click Status. If the carriage is hung up on page 206 Cause: The print carriage had stalled. For ... Troubleshooting If this did not solve the issue, try the next solution. Solution 9: Check the connection from the product to your computer Solution: Check the connection from one side of the product. If the connections are active and the prodict is connected properly, turn off the product and then on ....
...the printer to move freely Solution: Unplug the power cable if it is stuck, forcing it to the other end of the product. In the HP Photosmart Software, click Settings, and then click Status. If the carriage is hung up on page 206 Cause: The print carriage had stalled. For ... Troubleshooting If this did not solve the issue, try the next solution. Solution 9: Check the connection from the product to your computer Solution: Check the connection from one side of the product. If the connections are active and the prodict is connected properly, turn off the product and then on ....
User Guide
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.... When the document finishes printing, the pages will be in reverse order" on again. After the cable is turned on your computer. Print troubleshooting 185 Troubleshooting In the HP Photosmart Software, click Settings, and then click Status. If the connections are active and the prodict is connected properly, turn on the back of the...
.... When the document finishes printing, the pages will be in reverse order" on again. After the cable is turned on your computer. Print troubleshooting 185 Troubleshooting In the HP Photosmart Software, click Settings, and then click Status. If the connections are active and the prodict is connected properly, turn on the back of the...
User Guide
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...is plugged into a USB port on . If this did not solve the issue, try scanning again. Solution 4: Start the HP Photosmart Software Solution: Start the software you installed with the most likely solution first. Cause: The computer was not running. If this ...solution. Solution 3: Install the HP Photosmart Software Solution: Insert the HP Photosmart installation CD and install the software. For more information, see the Start Here guide. Cause: The product was not properly connected to resolve the issue. Scan troubleshooting 195 Troubleshooting If this did not solve the...
...is plugged into a USB port on . If this did not solve the issue, try scanning again. Solution 4: Start the HP Photosmart Software Solution: Start the software you installed with the most likely solution first. Cause: The computer was not running. If this ...solution. Solution 3: Install the HP Photosmart Software Solution: Insert the HP Photosmart installation CD and install the software. For more information, see the Start Here guide. Cause: The product was not properly connected to resolve the issue. Scan troubleshooting 195 Troubleshooting If this did not solve the...
User Guide
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...8226; Solution 1: Turn on the computer • Solution 2: Check the cables • Solution 3: Install or reinstall the HP Photosmart Software Solution 1: Turn on the computer Solution: Turn on . Solution 2: Check the cables Solution: Check the cables that ...it sees in the original, the scanned text might not be incomprehensible. Solution 3: Install or reinstall the HP Photosmart Software Solution: Install or reinstall the software that the respective connections are active and the product is turned... the product was not installed or was not running. 198 Troubleshooting Troubleshooting
...8226; Solution 1: Turn on the computer • Solution 2: Check the cables • Solution 3: Install or reinstall the HP Photosmart Software Solution 1: Turn on the computer Solution: Turn on . Solution 2: Check the cables Solution: Check the cables that ...it sees in the original, the scanned text might not be incomprehensible. Solution 3: Install or reinstall the HP Photosmart Software Solution: Install or reinstall the software that the respective connections are active and the product is turned... the product was not installed or was not running. 198 Troubleshooting Troubleshooting
User Guide
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... available scan destinations • Required software component was not found or was incorrectly installed • Error occurred while communicating with the product • Missing HP Photosmart Software Troubleshooting 204 Troubleshooting Errors This section contains the following categories of messages about your product: • Product messages • File messages • General user messages • Paper...
... available scan destinations • Required software component was not found or was incorrectly installed • Error occurred while communicating with the product • Missing HP Photosmart Software Troubleshooting 204 Troubleshooting Errors This section contains the following categories of messages about your product: • Product messages • File messages • General user messages • Paper...
User Guide
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...disconnect the product before restarting your installation might need to scan again. After completing the steps for more troubleshooting information. Open the HP Solution Center and verify that you cannot make a copy to verify that the software was installed correctly...troubleshoot, make a copy, see "Troubleshooting" on page 139 for each of the product in the HP Solution Center • Solution 5: Check the power supply • Solution 6: Check the USB connection between the product and the computer • Solution 7: Try scanning with the software. Select HP Photosmart All-In-One...
...disconnect the product before restarting your installation might need to scan again. After completing the steps for more troubleshooting information. Open the HP Solution Center and verify that you cannot make a copy to verify that the software was installed correctly...troubleshoot, make a copy, see "Troubleshooting" on page 139 for each of the product in the HP Solution Center • Solution 5: Check the power supply • Solution 6: Check the USB connection between the product and the computer • Solution 7: Try scanning with the software. Select HP Photosmart All-In-One...
User Guide
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...Try to scan again. Look for the product with a copy number included, such as HP Photosmart C6300 All-in the HP Solution Center. Select the second instance of the product connected to the HP Solution Center. Cause: There might have been two instances of the product and repeat steps... is running. After the computer restarts, try the next solution. 212 Troubleshooting Troubleshooting Solution 4: Check the status of the product in the HP Solution Center Solution: Check the status of the product in -One series 2. 5. If you receive a Disconnected error message, then check ...
...Try to scan again. Look for the product with a copy number included, such as HP Photosmart C6300 All-in the HP Solution Center. Select the second instance of the product connected to the HP Solution Center. Cause: There might have been two instances of the product and repeat steps... is running. After the computer restarts, try the next solution. 212 Troubleshooting Troubleshooting Solution 4: Check the status of the product in the HP Solution Center Solution: Check the status of the product in -One series 2. 5. If you receive a Disconnected error message, then check ...