Setup Guide
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Refer to section A. Refer to section A. Problem: (Windows only) The Device Setup Has Failed To Complete screen appears. HP Photosmart C6300 All-in -One CD. Problem: (Windows only) You did not see the screen prompting you to section A. Refer to connect the USB cable. Action: Cancel ... Cancel all screens. Unplug the USB cable, and then insert the green HP All-in again. Do not plug the USB cable into the computer. Action: Unplug the device and plug it in -One CD. USB Troubleshooting www.hp.com/support Problem: (Windows) The Microsoft Add Hardware screen appears. Make sure...
Refer to section A. Refer to section A. Problem: (Windows only) The Device Setup Has Failed To Complete screen appears. HP Photosmart C6300 All-in -One CD. Problem: (Windows only) You did not see the screen prompting you to section A. Refer to connect the USB cable. Action: Cancel ... Cancel all screens. Unplug the USB cable, and then insert the green HP All-in again. Do not plug the USB cable into the computer. Action: Unplug the device and plug it in -One CD. USB Troubleshooting www.hp.com/support Problem: (Windows) The Microsoft Add Hardware screen appears. Make sure...
Setup Guide
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...currently running on your network name is unique. • The signal between the HP All-in -One may be power cycled. Make sure you have not typed the name correctly. HP Photosmart C6300 All-in -One software, you see the error message Invalid WEP key or Invalid WPA passphrase when...8226; If you are using the default network name (SSID) provided by your wireless router manufacturer, your HP All- in -One and your network name is unique. Network Troubleshooting www.hp.com/support Problem: After you run the Wireless Setup Wizard from the control panel before continuing with the software...
...currently running on your network name is unique. • The signal between the HP All-in -One may be power cycled. Make sure you have not typed the name correctly. HP Photosmart C6300 All-in -One software, you see the error message Invalid WEP key or Invalid WPA passphrase when...8226; If you are using the default network name (SSID) provided by your wireless router manufacturer, your HP All- in -One and your network name is unique. Network Troubleshooting www.hp.com/support Problem: After you run the Wireless Setup Wizard from the control panel before continuing with the software...
Basic Guide
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... a wired (Ethernet) network. NOTE: Use the instructions in this section: Connect to more computers on page 14 Find troubleshooting information. "Network troubleshooting" on page 7 Install the HP Photosmart Software for a network connection. Set up the HP All-in -One on a wired (Ethernet) network" on page 4 Connect directly to a wireless network with a USB connection, and you first...
... a wired (Ethernet) network. NOTE: Use the instructions in this section: Connect to more computers on page 14 Find troubleshooting information. "Network troubleshooting" on page 7 Install the HP Photosmart Software for a network connection. Set up the HP All-in -One on a wired (Ethernet) network" on page 4 Connect directly to a wireless network with a USB connection, and you first...
Basic Guide
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...of features and functions, including use of the HP Photosmart Software that came with the HP All-in -One functions directly from a memory card or USB storage device. The HP All-in-One at a glance HP All-in-One overview Label Description 1 Color graphics display (also referred to as the display... Ink cartridge door 10 Glass 11 Lid backing 16 HP All-in -One to quickly and easily accomplish tasks such as provides information for contacting HP support and ordering supplies. NOTE: This guide introduces basic operations and troubleshooting, as well as making a copy, scanning documents,...
...of features and functions, including use of the HP Photosmart Software that came with the HP All-in -One functions directly from a memory card or USB storage device. The HP All-in-One at a glance HP All-in-One overview Label Description 1 Color graphics display (also referred to as the display... Ink cartridge door 10 Glass 11 Lid backing 16 HP All-in -One to quickly and easily accomplish tasks such as provides information for contacting HP support and ordering supplies. NOTE: This guide introduces basic operations and troubleshooting, as well as making a copy, scanning documents,...
Basic Guide
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... 3 Troubleshooting and support This chapter contains troubleshooting information for installation and configuration issues, and some operational topics. Specific information is properly installed, double-click the HP Solution Center icon on the CD-ROM drive and double-click it ). 3. Select HP Photosmart All-In-One Driver ...the uninstall utility provided when you connected the HP All-in -One. When the software installation is important that came with your computer's CD-ROM drive and then start the Setup program. For more troubleshooting information, see the inside back cover of this...
... 3 Troubleshooting and support This chapter contains troubleshooting information for installation and configuration issues, and some operational topics. Specific information is properly installed, double-click the HP Solution Center icon on the CD-ROM drive and double-click it ). 3. Select HP Photosmart All-In-One Driver ...the uninstall utility provided when you connected the HP All-in -One. When the software installation is important that came with your computer's CD-ROM drive and then start the Setup program. For more troubleshooting information, see the inside back cover of this...
Basic Guide
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... the power will include recommendations that might prompt you need to change the network settings on your product or have successfully installed the HP Photosmart Software on and another that the computer is connected to your network To check a wired (Ethernet) connection ▲ Where the .... If you are two indicator lights, one that is on your network 2. Make sure the HP Device Discovery software is connected to your computer, check to see if the indicator lights are encountering issues using your computer. Chapter 3 Network troubleshooting If you do not see any lights...
... the power will include recommendations that might prompt you need to change the network settings on your product or have successfully installed the HP Photosmart Software on and another that the computer is connected to your network To check a wired (Ethernet) connection ▲ Where the .... If you are two indicator lights, one that is on your network 2. Make sure the HP Device Discovery software is connected to your computer, check to see if the indicator lights are encountering issues using your computer. Chapter 3 Network troubleshooting If you do not see any lights...
Basic Guide
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...the Address box, type the URL of the Network Troubleshooting section) and follow any firewall security software running on page 13. The URL shown here is the network address assigned to the product by accessing the HP Photosmart C6300 Allin-One series home page. (The home page is a...your browser, you can access the HP Photosmart C6300 All-in-One series home page After you establish that the computer and the HP All-in -One series home page, try using the product over the network (such as it . Troubleshooting and support 32 Troubleshooting and support If you are using...
...the Address box, type the URL of the Network Troubleshooting section) and follow any firewall security software running on page 13. The URL shown here is the network address assigned to the product by accessing the HP Photosmart C6300 Allin-One series home page. (The home page is a...your browser, you can access the HP Photosmart C6300 All-in-One series home page After you establish that the computer and the HP All-in -One series home page, try using the product over the network (such as it . Troubleshooting and support 32 Troubleshooting and support If you are using...
User Guide
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... Find more information You can access a variety of the HP All-in-One, including stepby-step instructions for troubleshooting information, or see "Troubleshooting" on the HP All-in -One. This Web site offers technical support, drivers, supplies, ...One. • The How Do I? 3 Find more information 17 Start Here guide The Start Here guide provides instructions for setting up and using all features of the onscreen Help, show you have problems during setup, check the Start Here guide for basic tasks, troubleshooting tips, and technical information. www.hp.com/support HP Photosmart...
... Find more information You can access a variety of the HP All-in-One, including stepby-step instructions for troubleshooting information, or see "Troubleshooting" on the HP All-in -One. This Web site offers technical support, drivers, supplies, ...One. • The How Do I? 3 Find more information 17 Start Here guide The Start Here guide provides instructions for setting up and using all features of the onscreen Help, show you have problems during setup, check the Start Here guide for basic tasks, troubleshooting tips, and technical information. www.hp.com/support HP Photosmart...
User Guide
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... (ad hoc). "Network troubleshooting" on the network. Network connection This section describes how to connect the HP All-in a "Install the software for use in -One to a network and how to a wired (Ethernet) network. "Network glossary" on page 30 Install the HP Photosmart Software for a network connection...not both at the same time. 24 Finish setting up the HP All-in -One from a USB connection to a wireless network with a wireless router (infrastructure). To enable printer sharing on page 36 Find troubleshooting information. NOTE: Do not connect the USB cable to the...
... (ad hoc). "Network troubleshooting" on the network. Network connection This section describes how to connect the HP All-in a "Install the software for use in -One to a network and how to a wired (Ethernet) network. "Network glossary" on page 30 Install the HP Photosmart Software for a network connection...not both at the same time. 24 Finish setting up the HP All-in -One from a USB connection to a wireless network with a wireless router (infrastructure). To enable printer sharing on page 36 Find troubleshooting information. NOTE: Do not connect the USB cable to the...
User Guide
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... you will fail. NOTE: If your computer. 34 Finish setting up the HP All-in-One NOTE: Installation time can help identify any potential future issues with the network...confirm. Related topics • "Install the software for a network connection" on page 34 • "Network troubleshooting" on page 149 Install the software for your computer to a network. NOTE: You must enter the exact ... press OK. Press the down for a network connection Use this section to install the HP Photosmart software on your operating system, the amount of available space, and the processor speed of...
... you will fail. NOTE: If your computer. 34 Finish setting up the HP All-in-One NOTE: Installation time can help identify any potential future issues with the network...confirm. Related topics • "Install the software for a network connection" on page 34 • "Network troubleshooting" on page 149 Install the software for your computer to a network. NOTE: You must enter the exact ... press OK. Press the down for a network connection Use this section to install the HP Photosmart software on your operating system, the amount of available space, and the processor speed of...
User Guide
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If you must follow these steps: Troubleshooting common setup issues 1. Restart your computer before the HP Photosmart software is installed on the computer. Turn off the product, wait one minute, then restart it ). For more information, see "Uninstall and reinstall the software" .... 5. Disconnect the USB cable from the computer. 2. Setup troubleshooting This section contains setup troubleshooting information for information on page 148. 3. Uninstall the software (if you to Photosmart C6300 All-in the top-level folder of the HP Photosmart Software CD-ROM. Reinstall the...
If you must follow these steps: Troubleshooting common setup issues 1. Restart your computer before the HP Photosmart software is installed on the computer. Turn off the product, wait one minute, then restart it ). For more information, see "Uninstall and reinstall the software" .... 5. Disconnect the USB cable from the computer. 2. Setup troubleshooting This section contains setup troubleshooting information for information on page 148. 3. Uninstall the software (if you to Photosmart C6300 All-in the top-level folder of the HP Photosmart Software CD-ROM. Reinstall the...
User Guide
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...install properly. Troubleshooting 146 Troubleshooting In Windows Vista and Windows XP, use the MSCONFIG utility to twain_32 old. 3. Go to C:\Program Files\HP or C:\Program Files\HewlettPackard (for the computer to Web • HP Solution Center • HP Director • HP Memories Disk Greeting...Start. Click the General tab. NOTE: When the computer is manufactured by HP or Compaq, do one of the computer utilities, such as the anti-virus software, but are related to the HP Photosmart Software. c. b. Click Selective Startup. On the Windows taskbar, click Start...
...install properly. Troubleshooting 146 Troubleshooting In Windows Vista and Windows XP, use the MSCONFIG utility to twain_32 old. 3. Go to C:\Program Files\HP or C:\Program Files\HewlettPackard (for the computer to Web • HP Solution Center • HP Director • HP Memories Disk Greeting...Start. Click the General tab. NOTE: When the computer is manufactured by HP or Compaq, do one of the computer utilities, such as the anti-virus software, but are related to the HP Photosmart Software. c. b. Click Selective Startup. On the Windows taskbar, click Start...
User Guide
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...HP All-in -One. Insert software CD into the CD-ROM drive of the error was unknown. Make sure to remove them properly using the product again. To uninstall and reinstall the software 1. Restart your CD-ROM drive is not assigned to uninstall and then reinstall the software. Troubleshooting 148 Troubleshooting...Uninstall a program). 3. Chapter 14 5. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. Do not connect the product to Programs or All Programs, HP, Photosmart C6300 All-in-One series, and then clicking Product Registration. The ...
...HP All-in -One. Insert software CD into the CD-ROM drive of the error was unknown. Make sure to remove them properly using the product again. To uninstall and reinstall the software 1. Restart your CD-ROM drive is not assigned to uninstall and then reinstall the software. Troubleshooting 148 Troubleshooting...Uninstall a program). 3. Chapter 14 5. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. Do not connect the product to Programs or All Programs, HP, Photosmart C6300 All-in-One series, and then clicking Product Registration. The ...
User Guide
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... the print carriage will damage the printer. Solution 9: Check the connection from the product to your computer Solution: Check the connection from one side of the USB cable is turned on your computer. After the cable is connected properly, turn off the product and then on ...is plugged into the USB port on the back of the product. In the HP Photosmart Software, click Settings, and then click Status. CAUTION: Be careful not to see : "Carriage stall" on again. Print troubleshooting 181 Troubleshooting If this did not solve the issue, try the next solution. If this...
... the print carriage will damage the printer. Solution 9: Check the connection from the product to your computer Solution: Check the connection from one side of the USB cable is turned on your computer. After the cable is connected properly, turn off the product and then on ...is plugged into the USB port on the back of the product. In the HP Photosmart Software, click Settings, and then click Status. CAUTION: Be careful not to see : "Carriage stall" on again. Print troubleshooting 181 Troubleshooting If this did not solve the issue, try the next solution. If this...
User Guide
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Print troubleshooting 185 Troubleshooting After the cable is connected properly, turn on . In the HP Photosmart Software, click Settings, and then click Status. Because of the way the paper feeds through a wired, wireless, or Bluetooth connection, make sure that the USB ...
Print troubleshooting 185 Troubleshooting After the cable is connected properly, turn on . In the HP Photosmart Software, click Settings, and then click Status. Because of the way the paper feeds through a wired, wireless, or Bluetooth connection, make sure that the USB ...
User Guide
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...did not solve the issue, try the next solution. Solution 4: Start the HP Photosmart Software Solution: Start the software you installed with the most likely solution first. Scan troubleshooting 195 Troubleshooting If the first solution does not solve the problem, continue trying the remaining... to your computer Solution: Check the connection from the product to your computer • Solution 3: Install the HP Photosmart Software • Solution 4: Start the HP Photosmart Software Solution 1: Turn on your computer Solution: Turn on your computer • Solution 2: Check the connection...
...did not solve the issue, try the next solution. Solution 4: Start the HP Photosmart Software Solution: Start the software you installed with the most likely solution first. Scan troubleshooting 195 Troubleshooting If the first solution does not solve the problem, continue trying the remaining... to your computer Solution: Check the connection from the product to your computer • Solution 3: Install the HP Photosmart Software • Solution 4: Start the HP Photosmart Software Solution 1: Turn on your computer Solution: Turn on your computer • Solution 2: Check the connection...
User Guide
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...character recognition (OCR) language. Solution 3: Install or reinstall the HP Photosmart Software Solution: Install or reinstall the software that came with the product. Cause: The computer was not running. 198 Troubleshooting Troubleshooting Cause: The product was not connected to the computer through a.... • Solution 1: Turn on the computer • Solution 2: Check the cables • Solution 3: Install or reinstall the HP Photosmart Software Solution 1: Turn on the computer Solution: Turn on your computer.If the product is connected to the computer. Solution 2: Check...
...character recognition (OCR) language. Solution 3: Install or reinstall the HP Photosmart Software Solution: Install or reinstall the software that came with the product. Cause: The computer was not running. 198 Troubleshooting Troubleshooting Cause: The product was not connected to the computer through a.... • Solution 1: Turn on the computer • Solution 2: Check the cables • Solution 3: Install or reinstall the HP Photosmart Software Solution 1: Turn on the computer Solution: Turn on your computer.If the product is connected to the computer. Solution 2: Check...
User Guide
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... available scan destinations • Required software component was not found or was incorrectly installed • Error occurred while communicating with the product • Missing HP Photosmart Software Troubleshooting 204 Troubleshooting Errors This section contains the following categories of messages about your product: • Product messages • File messages • General user messages • Paper...
... available scan destinations • Required software component was not found or was incorrectly installed • Error occurred while communicating with the product • Missing HP Photosmart Software Troubleshooting 204 Troubleshooting Errors This section contains the following categories of messages about your product: • Product messages • File messages • General user messages • Paper...
User Guide
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..., click Start, Settings, Control Panel (or just Control Panel). 2. Double-click Add/Remove Programs (or click Uninstall a program). 3. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. Open the HP Solution Center and verify that the software was installed correctly. If the appropriate buttons for your product (such as Make... 1: Verify if the software is important that you cannot make a copy to verify that the hardware is functioning correctly. Chapter 14 NOTE: Before starting to troubleshoot, make a copy, see "Troubleshooting" on page 139 for more...
..., click Start, Settings, Control Panel (or just Control Panel). 2. Double-click Add/Remove Programs (or click Uninstall a program). 3. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. Open the HP Solution Center and verify that the software was installed correctly. If the appropriate buttons for your product (such as Make... 1: Verify if the software is important that you cannot make a copy to verify that the hardware is functioning correctly. Chapter 14 NOTE: Before starting to troubleshoot, make a copy, see "Troubleshooting" on page 139 for more...
User Guide
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Look for the product with a copy number included, such as HP Photosmart C6300 All-in-One series 2. 5. If this did not solve the issue, try to scan again. Verify that the product is listed in the Select Device area or that ... steps 2 through 4. 6. If the product is working properly, a message appears indicating your product is running 1. Try to the HP Solution Center. If this did not solve the issue, try the next solution. 212 Troubleshooting Troubleshooting To check that the Digital Imaging Monitor is ready. 4. Cause: The Digital Imaging Monitor was not running . Chapter...
Look for the product with a copy number included, such as HP Photosmart C6300 All-in-One series 2. 5. If this did not solve the issue, try to scan again. Verify that the product is listed in the Select Device area or that ... steps 2 through 4. 6. If the product is working properly, a message appears indicating your product is running 1. Try to the HP Solution Center. If this did not solve the issue, try the next solution. 212 Troubleshooting Troubleshooting To check that the Digital Imaging Monitor is ready. 4. Cause: The Digital Imaging Monitor was not running . Chapter...