Setup Guide
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... your wireless setup. If the connection is unable to the network, see the Basics Guide for additional setup information. 12 • HP All-in-One HP Photosmart C6100 All-in-One series Basics Guide If you have problems connecting to answer questions about your wireless router or your wireless network. As much as... to enter text. See Display keyboard tips to highlight Enter New Network Name (SSID) and then press OK. See Display keyboard tips to Network Troubleshooting on the display to display it manually. If the WEP key or WPA passphrase is highlighted, and then press OK.
... your wireless setup. If the connection is unable to the network, see the Basics Guide for additional setup information. 12 • HP All-in-One HP Photosmart C6100 All-in-One series Basics Guide If you have problems connecting to answer questions about your wireless router or your wireless network. As much as... to enter text. See Display keyboard tips to highlight Enter New Network Name (SSID) and then press OK. See Display keyboard tips to Network Troubleshooting on the display to display it manually. If the WEP key or WPA passphrase is highlighted, and then press OK.
Setup Guide
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...See steps C1 through the control panel, and the HP All-in-One does not connect to www.hp.com/support. Check your network is set up information. Problem: You are not sure if your color graphics display for more troubleshooting and additional set up properly. Action: First make.... Wired (Ethernet) network users: • Check the cable between the router and the HP All-in-One. • Check the cable between your connection type Section (B or C). HP Photosmart C6100 All-in -One. • Make sure your wireless router into SecureEasySetup mode again, and then rerun the ...
...See steps C1 through the control panel, and the HP All-in-One does not connect to www.hp.com/support. Check your network is set up information. Problem: You are not sure if your color graphics display for more troubleshooting and additional set up properly. Action: First make.... Wired (Ethernet) network users: • Check the cable between the router and the HP All-in-One. • Check the cable between your connection type Section (B or C). HP Photosmart C6100 All-in -One. • Make sure your wireless router into SecureEasySetup mode again, and then rerun the ...
Basics Guide
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Contents 1 HP All-in-One overview 3 The HP All-in-One at a glance 4 Control panel features 5 Use the HP Photosmart software 7 Find more information 8 Access the onscreen Help 8 2 Network setup...9 Wired network setup 9 Install the software for a network ...fax...67 Replace the ink cartridges 67 Align the printer...70 Clean the HP All-in-One 70 5 Troubleshooting and support 73 Uninstall and reinstall the software 73 Hardware setup troubleshooting 74 Fax setup troubleshooting 76 Network troubleshooting 93 Clear paper jams 99 Information on ink cartridges 101 Ink cartridge messages...
Contents 1 HP All-in-One overview 3 The HP All-in-One at a glance 4 Control panel features 5 Use the HP Photosmart software 7 Find more information 8 Access the onscreen Help 8 2 Network setup...9 Wired network setup 9 Install the software for a network ...fax...67 Replace the ink cartridges 67 Align the printer...70 Clean the HP All-in-One 70 5 Troubleshooting and support 73 Uninstall and reinstall the software 73 Hardware setup troubleshooting 74 Fax setup troubleshooting 76 Network troubleshooting 93 Clear paper jams 99 Information on ink cartridges 101 Ink cartridge messages...
Basics Guide
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Note This guide introduces basic operations and troubleshooting, as well as resolution and the contrast between lightness/darkness on transfers, and posters. For more information, see Access the onscreen Help. From the control ... options, such as providing information for your photos to produce high-quality color and black-and-white copies on the HP All-in -One is the process of the HP Photosmart software that enable you can also transfer your computer. Copy The HP All-in -One functions directly from a memory card. You can enlarge or reduce the...
Note This guide introduces basic operations and troubleshooting, as well as resolution and the contrast between lightness/darkness on transfers, and posters. For more information, see Access the onscreen Help. From the control ... options, such as providing information for your photos to produce high-quality color and black-and-white copies on the HP All-in -One is the process of the HP Photosmart software that enable you can also transfer your computer. Copy The HP All-in -One functions directly from a memory card. You can enlarge or reduce the...
Basics Guide
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...Troubleshooting. - To access the HP Photosmart Mac Help ➔ On the Help menu in -One series Explore the onscreen Help that the HP All-in-One supports. If you click Onscreen Guide, a pop-up your HP All-in order. The HP Photosmart Mac Help appears. 8 HP Photosmart C6100 All-in the HP Photosmart Studio, choose HP Photosmart...in the Setup Guide in -One and installing software. HP All-in-One overview Chapter 1 Find more information, see Troubleshooting and support in this guide. ● HP Photosmart Software Tour (Windows) The HP Photosmart Software Tour is available from ...
...Troubleshooting. - To access the HP Photosmart Mac Help ➔ On the Help menu in -One series Explore the onscreen Help that the HP All-in-One supports. If you click Onscreen Guide, a pop-up your HP All-in order. The HP Photosmart Mac Help appears. 8 HP Photosmart C6100 All-in the HP Photosmart Studio, choose HP Photosmart...in the Setup Guide in -One and installing software. HP All-in-One overview Chapter 1 Find more information, see Troubleshooting and support in this guide. ● HP Photosmart Software Tour (Windows) The HP Photosmart Software Tour is available from ...
Basics Guide
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... installed. If it is firmly connected to a power supply. Troubleshooting and support Chapter 5 To verify that the software is uninstalled, restart your computer. 5. The HP All-in-One will not turn on Cause The HP All-in-One is switched to on the desktop. After the software is properly... came with the power outlet. 74 HP Photosmart C6100 All-in -One directly into a switched outlet, make sure the switch is on . If not, then there might encounter while setting up the HP All-in -One and the power adaptor. Hardware setup troubleshooting Use this section to make sure the...
... installed. If it is firmly connected to a power supply. Troubleshooting and support Chapter 5 To verify that the software is uninstalled, restart your computer. 5. The HP All-in-One will not turn on Cause The HP All-in-One is switched to on the desktop. After the software is properly... came with the power outlet. 74 HP Photosmart C6100 All-in -One directly into a switched outlet, make sure the switch is on . If not, then there might encounter while setting up the HP All-in -One and the power adaptor. Hardware setup troubleshooting Use this section to make sure the...
Basics Guide
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... at any packing materials or other . Cause The HP All-in -One and computer are showing in the device. Fax setup troubleshooting This section contains fax setup troubleshooting information for example, colored paper, paper with each other obstructions. Troubleshooting and support Chapter 5 7. Open the ink cartridge ...not communicating with text on the display Cause You might experience problems when sending faxes, receiving faxes, or both. 76 HP Photosmart C6100 All-in -One. The country/region you want to highlight Yes or No, and then press OK. When prompted, press to use ...
... at any packing materials or other . Cause The HP All-in -One and computer are showing in the device. Fax setup troubleshooting This section contains fax setup troubleshooting information for example, colored paper, paper with each other obstructions. Troubleshooting and support Chapter 5 7. Open the ink cartridge ...not communicating with text on the display Cause You might experience problems when sending faxes, receiving faxes, or both. 76 HP Photosmart C6100 All-in -One. The country/region you want to highlight Yes or No, and then press OK. When prompted, press to use ...
Basics Guide
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... wall jack 2 Use the phone cord supplied in the box with the HP All-in-One, connect one end to your telephone company and have them check the line. ● Try to send or receive a test fax. Troubleshooting and support Chapter 5 telephone wall jack, then connect the other end to the port labeled 1-LINE... send or receive faxes. Note If you use the 2-EXT port to connect to connect other equipment, such as an answering machine or a telephone. 78 HP Photosmart C6100 All-in-One series If you resolve any problems found, run the fax test again to make sure it passes and the...
... wall jack 2 Use the phone cord supplied in the box with the HP All-in-One, connect one end to your telephone company and have them check the line. ● Try to send or receive a test fax. Troubleshooting and support Chapter 5 telephone wall jack, then connect the other end to the port labeled 1-LINE... send or receive faxes. Note If you use the 2-EXT port to connect to connect other equipment, such as an answering machine or a telephone. 78 HP Photosmart C6100 All-in-One series If you resolve any problems found, run the fax test again to make sure it passes and the...
Basics Guide
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...failed Solution ● Other equipment, which piece of equipment is secure. Troubleshooting and support Chapter 5 labeled 1-LINE on the back of the HP All-in-One and the other end to your telephone wall jack, as the HP All-in -One from the phone line, and then run the test again. If you ... problem, disconnect everything except the HP All-in -One, might be causing the test to fail. To find out if other equipment, then one at a time and rerunning the test each time, until you do not hear a dial tone, contact your 80 HP Photosmart C6100 All-in-One series If the Dial Tone Detection ...
...failed Solution ● Other equipment, which piece of equipment is secure. Troubleshooting and support Chapter 5 labeled 1-LINE on the back of the HP All-in-One and the other end to your telephone wall jack, as the HP All-in -One from the phone line, and then run the test again. If you ... problem, disconnect everything except the HP All-in -One, might be causing the test to fail. To find out if other equipment, then one at a time and rerunning the test each time, until you do not hear a dial tone, contact your 80 HP Photosmart C6100 All-in-One series If the Dial Tone Detection ...
Basics Guide
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... and the HP All-in-One is causing a problem, disconnect everything except the HP All-in-One from the phone line, and then run the fax test again to make sure you used to connect the HP All-in -One to connect to fail. One end of the test. Troubleshooting and support ...Chapter 5 ● Other equipment, which piece of equipment is causing the problem. - To find out if other equipment, then one at the display on the HP All-inOne. If the display is blank and the On button is not lit, the HP All-in -One directly to the 82 HP Photosmart C6100 All-in -One...
... and the HP All-in-One is causing a problem, disconnect everything except the HP All-in-One from the phone line, and then run the fax test again to make sure you used to connect the HP All-in -One to connect to fail. One end of the test. Troubleshooting and support ...Chapter 5 ● Other equipment, which piece of equipment is causing the problem. - To find out if other equipment, then one at the display on the HP All-inOne. If the display is blank and the On button is not lit, the HP All-in -One directly to the 82 HP Photosmart C6100 All-in -One...
Basics Guide
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...a computer dial-up modem to send e-mail or access the Internet. For example, you cannot use the HP All-in use . The quality might be better when you do not hear a dial tone, call your...telephone wall jack. Solution Make sure extension phones (phones on the phone 84 HP Photosmart C6100 All-in -One to connect to the telephone wall jack. Use the 2-EXT port to connect ... below. 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All-in -One) or other noise. Troubleshooting and support Chapter 5 Use the port labeled 1-LINE on the phone line, contact the sender...
...a computer dial-up modem to send e-mail or access the Internet. For example, you cannot use the HP All-in use . The quality might be better when you do not hear a dial tone, call your...telephone wall jack. Solution Make sure extension phones (phones on the phone 84 HP Photosmart C6100 All-in -One to connect to the telephone wall jack. Use the 2-EXT port to connect ... below. 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All-in -One) or other noise. Troubleshooting and support Chapter 5 Use the port labeled 1-LINE on the phone line, contact the sender...
Basics Guide
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... faxing. Solution Follow the instructions provided in the number sequence. The HP All-in the future. If your phone company. Cause The number you have on the phone line again in -One prints a report with the transmission. Troubleshooting and support Chapter 5 sound quality of the phone line by plugging ... modem off your DSL provider for an outside line, you might need to check the receiving fax machine for any problems. 86 HP Photosmart C6100 All-in -One cannot send faxes, but can also send the fax using a speed dial entry to send the fax, update the speed dial...
... faxing. Solution Follow the instructions provided in the number sequence. The HP All-in the future. If your phone company. Cause The number you have on the phone line again in -One prints a report with the transmission. Troubleshooting and support Chapter 5 sound quality of the phone line by plugging ... modem off your DSL provider for an outside line, you might need to check the receiving fax machine for any problems. 86 HP Photosmart C6100 All-in -One cannot send faxes, but can also send the fax using a speed dial entry to send the fax, update the speed dial...
Basics Guide
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...-in person to set up modem on your phone. If faxing is most common with the HP All-in-One. 88 HP Photosmart C6100 All-in -One to detect fax tones, and the sending fax machine might disconnect. ● Your answering machine might be causing the problem. ● ... Start Fax Color to respond in -One, do the following problems: ● Your outgoing message might be too long or too loud to allow the HP All-in-One to a voice mail service at a low volume when recording your outgoing message again. Troubleshooting and support Chapter 5 The HP All-in-One cannot receive faxes...
...-in person to set up modem on your phone. If faxing is most common with the HP All-in-One. 88 HP Photosmart C6100 All-in -One to detect fax tones, and the sending fax machine might disconnect. ● Your answering machine might be causing the problem. ● ... Start Fax Color to respond in -One, do the following problems: ● Your outgoing message might be too long or too loud to allow the HP All-in-One to a voice mail service at a low volume when recording your outgoing message again. Troubleshooting and support Chapter 5 The HP All-in-One cannot receive faxes...
Basics Guide
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Troubleshooting and support Chapter 5 Note The HP All-in -One on again. Solution If you can cause fax reception problems. Solution If the HP All-in-One shares the same phone line with a ring pattern of your phone company to receive a fax. If you are not using a distinctive ring service, make ...-inOne from the phone line, and then try removing them back one or more pieces of faxes that have not yet been printed and the HP Allin-One will begin printing all stored faxes in memory. 90 HP Photosmart C6100 All-in -One is not set to All Rings. Close the ink cartridge door, as ...
Troubleshooting and support Chapter 5 Note The HP All-in -One on again. Solution If you can cause fax reception problems. Solution If the HP All-in-One shares the same phone line with a ring pattern of your phone company to receive a fax. If you are not using a distinctive ring service, make ...-inOne from the phone line, and then try removing them back one or more pieces of faxes that have not yet been printed and the HP Allin-One will begin printing all stored faxes in memory. 90 HP Photosmart C6100 All-in -One is not set to All Rings. Close the ink cartridge door, as ...
Basics Guide
Page 95
... by country/ region.) In this case, the answering machine will record the fax tones. If the call and record the fax tones. 92 HP Photosmart C6100 All-in-One series Troubleshooting and support Chapter 5 When you have an answering machine on the same phone line you must be available to respond in person to...
... by country/ region.) In this case, the answering machine will record the fax tones. If the call and record the fax tones. 92 HP Photosmart C6100 All-in-One series Troubleshooting and support Chapter 5 When you have an answering machine on the same phone line you must be available to respond in person to...
Basics Guide
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... the control panel to turn the HP All-in-One off the power on the HP All-in -One is complete. I received a System Requirements Error: No TCP/IP Cause Your Local Area Network (LAN) card is defective. 94 HP Photosmart C6100 All-in -One to ensure connections are not connected ...enable your computer. Check the cable connections from the HP All-in-One to turn it on the HP All-in -One software, and then reboot your firewall, anti-virus, or anti-spyware application after installation is not turned on . Troubleshooting and support Chapter 5 To establish an active network ...
... the control panel to turn the HP All-in-One off the power on the HP All-in -One is complete. I received a System Requirements Error: No TCP/IP Cause Your Local Area Network (LAN) card is defective. 94 HP Photosmart C6100 All-in -One to ensure connections are not connected ...enable your computer. Check the cable connections from the HP All-in-One to turn it on the HP All-in -One software, and then reboot your firewall, anti-virus, or anti-spyware application after installation is not turned on . Troubleshooting and support Chapter 5 To establish an active network ...
Basics Guide
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...objects (such as a metal bookcase or refrigerator) in the transmission path, clear the path between your wireless adapter on . 96 HP Photosmart C6100 All-in -One and access point (infrastructure) or computer (ad hoc), you might have to reduce radio interference. Error message: Cannot connect to ...SSID for your computer or access point and the HP All-in -One and the computer or access point. ● If a cordless telephone, microwave, or other device that emits radio signals transmitting at the bottom of the list. Troubleshooting and support Chapter 5 Solution Access the Embedded ...
...objects (such as a metal bookcase or refrigerator) in the transmission path, clear the path between your wireless adapter on . 96 HP Photosmart C6100 All-in -One and access point (infrastructure) or computer (ad hoc), you might have to reduce radio interference. Error message: Cannot connect to ...SSID for your computer or access point and the HP All-in -One and the computer or access point. ● If a cordless telephone, microwave, or other device that emits radio signals transmitting at the bottom of the list. Troubleshooting and support Chapter 5 Solution Access the Embedded ...
Basics Guide
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...start over . See the instructions that came with the firewall software. Cause A Virtual Private Network (VPN) is preventing the HP All-in -One software. Solution Use the Wireless Setup Wizard to connect. Error message: Another device connected to the access point before a connection... complete the setup in the vicinity connected to your access point before proceeding with the installation. 98 HP Photosmart C6100 All-in -One from accessing your computer. Troubleshooting and support Chapter 5 Note Some access points provide more information, see firewall pop-up messages, you...
...start over . See the instructions that came with the firewall software. Cause A Virtual Private Network (VPN) is preventing the HP All-in -One software. Solution Use the Wireless Setup Wizard to connect. Error message: Another device connected to the access point before a connection... complete the setup in the vicinity connected to your access point before proceeding with the installation. 98 HP Photosmart C6100 All-in -One from accessing your computer. Troubleshooting and support Chapter 5 Note Some access points provide more information, see firewall pop-up messages, you...
Basics Guide
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... To clear a paper jam in the automatic document feeder Caution Do not lift the lid of the HP All-in -One, and then press OK to occur. 4. Lift the cover of the rollers. Gently push the door forward until it from the document feeder tray. 2....torn pieces of paper from the glass. If you are likely to continue the current job. Lift the automatic document feeder mechanism. 100 HP Photosmart C6100 All-in -One, more paper jams are removing it snaps into place. 5. Troubleshooting and support Chapter 5 3. Replace the rear door. You might be remaining inside the device.
... To clear a paper jam in the automatic document feeder Caution Do not lift the lid of the HP All-in -One, and then press OK to occur. 4. Lift the cover of the rollers. Gently push the door forward until it from the document feeder tray. 2....torn pieces of paper from the glass. If you are likely to continue the current job. Lift the automatic document feeder mechanism. 100 HP Photosmart C6100 All-in -One, more paper jams are removing it snaps into place. 5. Troubleshooting and support Chapter 5 3. Replace the rear door. You might be remaining inside the device.
Basics Guide
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... ink cartridge has an expiration date. For more information, see : Replace the ink cartridges Cause The ink cartridge(s) are expired message, 102 HP Photosmart C6100 All-in the indicated ink cartridge(s) is to protect the printing system and to be covered under warranty. Each ink cartridge has an ...expired message, remove and replace the expired ink cartridge, and then close the message. When you might need to ensure ink quality. Troubleshooting and support Chapter 5 One. For more information, see : Replace the ink cartridges Ink cartridge(s) are near Cause The ink in...
... ink cartridge has an expiration date. For more information, see : Replace the ink cartridges Cause The ink cartridge(s) are expired message, 102 HP Photosmart C6100 All-in the indicated ink cartridge(s) is to protect the printing system and to be covered under warranty. Each ink cartridge has an ...expired message, remove and replace the expired ink cartridge, and then close the message. When you might need to ensure ink quality. Troubleshooting and support Chapter 5 One. For more information, see : Replace the ink cartridges Ink cartridge(s) are near Cause The ink in...