Setup Guide
Page 8
...;que se o cabo USB está conectado ao computador. Printed in -One USB EN Problem: (Windows only) The Device Setup Has Failed To Complete screen appears. Débranchez ... Windows HP All-in (English) Make sure the USB cable is plugged into a keyboard or a non-powered USB hub. PT Problema: (Somente Windows) A tela A configuração do HP All-... Troubleshooting FR Résolution des problèmes PT Solução de problemas AR www.hp.com/support EN Problem: (Windows) The Microsoft Add Hardware screen appears. Action: Cancel all connections. Não conecte ...
...;que se o cabo USB está conectado ao computador. Printed in -One USB EN Problem: (Windows only) The Device Setup Has Failed To Complete screen appears. Débranchez ... Windows HP All-in (English) Make sure the USB cable is plugged into a keyboard or a non-powered USB hub. PT Problema: (Somente Windows) A tela A configuração do HP All-... Troubleshooting FR Résolution des problèmes PT Solução de problemas AR www.hp.com/support EN Problem: (Windows) The Microsoft Add Hardware screen appears. Action: Cancel all connections. Não conecte ...
Basics Guide
Page 17
...After the software is firmly connected to solve any problems you might encounter while setting up the HP Photosmart hardware. To reinstall the software, insert the HP Photosmart CD-ROM into a power outlet. • Test the power outlet to make sure the power strip is switched to turn the product off ...the product, and then unplug the power cord. Plug in the Setup Guide that came with the power cord provided. If it is properly installed, double-click the HP Solution Center icon on . Plug the power cord back in -One Installer. 7. Follow the onscreen instructions and...
...After the software is firmly connected to solve any problems you might encounter while setting up the HP Photosmart hardware. To reinstall the software, insert the HP Photosmart CD-ROM into a power outlet. • Test the power outlet to make sure the power strip is switched to turn the product off ...the product, and then unplug the power cord. Plug in the Setup Guide that came with the power cord provided. If it is properly installed, double-click the HP Solution Center icon on . Plug the power cord back in -One Installer. 7. Follow the onscreen instructions and...
Basics Guide
Page 18
... prompted by the onscreen instructions. When the language you have installed the software, plug one end of the USB cable into the back of the steps provided in the previous...the button next to Yes for confirmation. I connected the USB cable, but I am having a problem, contact HP support for use is highlighted, press the button next to OK. 5. Troubleshooting and support 16 ... arrow icons on the Home screen. Chapter 2 Solution 4: Contact HP to replace the power supply Solution: Contact HP support to request a power supply for service Solution: If you want to use with this ...
... prompted by the onscreen instructions. When the language you have installed the software, plug one end of the USB cable into the back of the steps provided in the previous...the button next to Yes for confirmation. I connected the USB cable, but I am having a problem, contact HP support for use is highlighted, press the button next to OK. 5. Troubleshooting and support 16 ... arrow icons on the Home screen. Chapter 2 Solution 4: Contact HP to replace the power supply Solution: Contact HP support to request a power supply for service Solution: If you want to use with this ...
Basics Guide
Page 19
... door by pulling it does not print Try the following solutions to the product and plugged into a power outlet. If the display is blank and the On button is not lit, the product is resolved...on . If this did not solve the issue, try the next solution. You might have been a problem with each other. Solution 1: Press the On button to release the door. Cause: The product might have... sent the print job to be the default printer. Cause: The product and computer were not communicating with one or more of a paper jam, check the rear door. Press in order, with the most likely solution...
... door by pulling it does not print Try the following solutions to the product and plugged into a power outlet. If the display is blank and the On button is not lit, the product is resolved...on . If this did not solve the issue, try the next solution. You might have been a problem with each other. Solution 1: Press the On button to release the door. Cause: The product might have... sent the print job to be the default printer. Cause: The product and computer were not communicating with one or more of a paper jam, check the rear door. Press in order, with the most likely solution...
User Guide
Page 52
...switched on. If not, then there might be a problem with the product Solution: • Make sure the power cord is firmly connected to both the product and the power adapter. Solve a problem 1 Power connection 2 Power cord and adapter 3 Power outlet • If you are no light indications,... be a problem with the power outlet. Cause: The product was not being used with the product • Solution 2: Reset the product • Solution 3: Press the On button more slowly • Solution 4: Contact HP to replace the power supply • Solution 5: Contact HP support for service...
...switched on. If not, then there might be a problem with the product Solution: • Make sure the power cord is firmly connected to both the product and the power adapter. Solve a problem 1 Power connection 2 Power cord and adapter 3 Power outlet • If you are no light indications,... be a problem with the power outlet. Cause: The product was not being used with the product • Solution 2: Reset the product • Solution 3: Press the On button more slowly • Solution 4: Contact HP to replace the power supply • Solution 5: Contact HP support for service...
User Guide
Page 53
... 2: Reset the product Solution: Turn off . Go to request a power supply for service Solution: If you have a mechanical failure. Solution 4: Contact HP to replace the power supply Solution: Contact HP support to : www.hp.com/support. Cause: The power supply was not intended for service. Press the On button once. Cause...the On button too quickly. Go to turn on , it might turn on the product. Plug the power cord back in the previous solutions and are still having a problem, contact HP support for use with this did not solve the issue, try the next solution. Unplug the product ...
... 2: Reset the product Solution: Turn off . Go to request a power supply for service Solution: If you have a mechanical failure. Solution 4: Contact HP to replace the power supply Solution: Contact HP support to : www.hp.com/support. Cause: The power supply was not intended for service. Press the On button once. Cause...the On button too quickly. Go to turn on , it might turn on the product. Plug the power cord back in the previous solutions and are still having a problem, contact HP support for use with this did not solve the issue, try the next solution. Unplug the product ...
User Guide
Page 54
... product before the software was connected before connecting the USB cable. Simply plug one end of the USB cable into a power outlet. After setting up the product, it on the product. Chapter 10 I connected the USB cable, but I am having problems using the product with my computer Solution: You must first install the...
... product before the software was connected before connecting the USB cable. Simply plug one end of the USB cable into a power outlet. After setting up the product, it on the product. Chapter 10 I connected the USB cable, but I am having problems using the product with my computer Solution: You must first install the...
User Guide
Page 56
...ROM drive is important that an Unknown Error has occurred Solution: Uninstall the software completely, and then reinstall it. If your operating system, do one of the product. On the Windows taskbar, click Start. 2. To uninstall the software and reset the product 1. Double-click Add/Remove Programs...appears Solution: Click Details to turn on . Disconnect and reset the product. b. Press the On button to see what the specific problem is turned on the product. 2. Disconnect the power cord from a Windows computer 1. d. e. To uninstall the software completely a.
...ROM drive is important that an Unknown Error has occurred Solution: Uninstall the software completely, and then reinstall it. If your operating system, do one of the product. On the Windows taskbar, click Start. 2. To uninstall the software and reset the product 1. Double-click Add/Remove Programs...appears Solution: Click Details to turn on . Disconnect and reset the product. b. Press the On button to see what the specific problem is turned on the product. 2. Disconnect the power cord from a Windows computer 1. d. e. To uninstall the software completely a.
User Guide
Page 59
Unplug the product power cord, and then plug it in again. 3. A red X appears on , and then try the USB connection again. Verify that the product... is turned on the USB connect prompt Solution: Check that the USB cable and power cord are plugged in. 4. To retry the USB connection 1. Click Retry to Programs or All Programs, HP, Photosmart C4600 series, and then clicking Product Registration. The registration screen does not appear Solution... USB connection between the product and the computer failed. Cause: The registration screen did not launch automatically. 57 Solve a problem
Unplug the product power cord, and then plug it in again. 3. A red X appears on , and then try the USB connection again. Verify that the product... is turned on the USB connect prompt Solution: Check that the USB cable and power cord are plugged in. 4. To retry the USB connection 1. Click Retry to Programs or All Programs, HP, Photosmart C4600 series, and then clicking Product Registration. The registration screen does not appear Solution... USB connection between the product and the computer failed. Cause: The registration screen did not launch automatically. 57 Solve a problem
User Guide
Page 83
...the computer. Copy troubleshooting Use this did not solve the issue, try to copy Try the following solutions to resolve the issue. Make sure the power cord is turned off. Cause: The product was turned off • Resize to Fit is not working as expected • The printout is resolved...your computer, see the Setup Guide that came with the most likely solution first. Solutions are cut off . If this section to solve these copy problems: • Nothing happens when I try the next solution. For more information on setting up the product and connecting it is not lit, the ...
...the computer. Copy troubleshooting Use this did not solve the issue, try to copy Try the following solutions to resolve the issue. Make sure the power cord is turned off. Cause: The product was turned off • Resize to Fit is not working as expected • The printout is resolved...your computer, see the Setup Guide that came with the most likely solution first. Solutions are cut off . If this section to solve these copy problems: • Nothing happens when I try the next solution. For more information on setting up the product and connecting it is not lit, the ...
User Guide
Page 86
... solve the issue, try the next solution. Solution 3: Wipe the glass and the back of the document lid Solution: Turn off the product, unplug the power cord, and then use a soft cloth to wipe the glass and the back of the document lid. Cause: Debris might have been stuck on the... the right front corner of the glass as shown below . To copy a photo, position the photo on the back of the document lid. Solve a problem 84 Solve a problem Cause: The original was placed incorrectly on the glass as part of the image. The product interprets anything it detects on the glass. The...
... solve the issue, try the next solution. Solution 3: Wipe the glass and the back of the document lid Solution: Turn off the product, unplug the power cord, and then use a soft cloth to wipe the glass and the back of the document lid. Cause: Debris might have been stuck on the... the right front corner of the glass as shown below . To copy a photo, position the photo on the back of the document lid. Solve a problem 84 Solve a problem Cause: The original was placed incorrectly on the glass as part of the image. The product interprets anything it detects on the glass. The...
User Guide
Page 88
... first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is one of the scan document settings in black and white....problem 86 Solve a problem Text format is incorrect or missing Try the following solutions to resolve the issue. Solutions are retained. Solution 2: Clean the glass and lid Solution: Turn off the product, unplug the power... that has graphics or artwork surrounding the text, the scanner might not have recognized color text. It maintains complex layouts, such as multiple columns from a newsletter, by putting...
... first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is one of the scan document settings in black and white....problem 86 Solve a problem Text format is incorrect or missing Try the following solutions to resolve the issue. Solutions are retained. Solution 2: Clean the glass and lid Solution: Turn off the product, unplug the power... that has graphics or artwork surrounding the text, the scanner might not have recognized color text. It maintains complex layouts, such as multiple columns from a newsletter, by putting...
User Guide
Page 89
...contains the following topics: • Product messages • File messages • General user messages • Paper messages • Power and connection messages • Print cartridge messages Product messages The following is a list of product-related error messages: • Door ...full • Scanner failure • Missing HP Photosmart Software Door open . To install the OCR software, you are using HP Photosmart Essential, the Optical Character Recognition (OCR) software might appear on your computer. Errors 87 Solve a problem Cause: The print cartridge door was open...
...contains the following topics: • Product messages • File messages • General user messages • Paper messages • Power and connection messages • Print cartridge messages Product messages The following is a list of product-related error messages: • Door ...full • Scanner failure • Missing HP Photosmart Software Door open . To install the OCR software, you are using HP Photosmart Essential, the Optical Character Recognition (OCR) software might appear on your computer. Errors 87 Solve a problem Cause: The print cartridge door was open...
User Guide
Page 90
... instructions provided in order, with the product. 88 Solve a problem If prompted, choose your scan. To install the HP Photosmart Software 1. Insert the product CD-ROM into your computer and then try plugging the power cord directly into a power outlet rather than a surge protector or power strip. Cause: The revision number of the product firmware did...
... instructions provided in order, with the product. 88 Solve a problem If prompted, choose your scan. To install the HP Photosmart Software 1. Insert the product CD-ROM into your computer and then try plugging the power cord directly into a power outlet rather than a surge protector or power strip. Cause: The revision number of the product firmware did...
User Guide
Page 97
... Solution: Make sure you fully insert the memory card into the input tray with the short edge forward and the print side down. Solve a problem Errors 95 Cause: Paper in the input tray was in the input tray was not fully inserted. Cause: The memory card was upside down. ...input tray print side down. Paper orientation error Solution: Insert paper into the appropriate slot on a flat surface to dry. Power and connection messages The following is a list of power- Paper messages The following is necessary to turn the product on the underside or the edges, and place it stops. and...
... Solution: Make sure you fully insert the memory card into the input tray with the short edge forward and the print side down. Solve a problem Errors 95 Cause: Paper in the input tray was in the input tray was not fully inserted. Cause: The memory card was upside down. ...input tray print side down. Paper orientation error Solution: Insert paper into the appropriate slot on a flat surface to dry. Power and connection messages The following is a list of power- Paper messages The following is necessary to turn the product on the underside or the edges, and place it stops. and...
User Guide
Page 98
...used, it is turned off by turning off properly. For HP product return and recycling information, visit us at: www.hp.com/recycle. Cause: The indicated print cartridges were estimated to be low on a power strip or by using a wall switch. Need alignment or alignment...newly installed print cartridges • Solution 5: Print cartridge might need to be inaccurate or unavailable. The product can be defective Solve a problem 96 Solve a problem You do not need to replace the print cartridges until the issue is resolved. • Solution 1: Incorrect type of print cartridge ...
...used, it is turned off by turning off properly. For HP product return and recycling information, visit us at: www.hp.com/recycle. Cause: The indicated print cartridges were estimated to be low on a power strip or by using a wall switch. Need alignment or alignment...newly installed print cartridges • Solution 5: Print cartridge might need to be inaccurate or unavailable. The product can be defective Solve a problem 96 Solve a problem You do not need to replace the print cartridges until the issue is resolved. • Solution 1: Incorrect type of print cartridge ...
User Guide
Page 103
...are fully inserted and locked in place. Remove and clean each print cartridge one at the same time. NOTE: Do not remove both of the print cartridges is idle and silent, and then unplug the power cord from it towards you out of the print cartridges. Inspect the print... contacts 1. The print carriage moves to release it, and then pull it . 6. Do not leave a print cartridge outside the HP Photosmart for ink and debris buildup. 5. If the problem persists, clean the contacts of the slot. Hold the print cartridge by its sides. • Solution 3: Remove and reinsert the ...
...are fully inserted and locked in place. Remove and clean each print cartridge one at the same time. NOTE: Do not remove both of the print cartridges is idle and silent, and then unplug the power cord from it towards you out of the print cartridges. Inspect the print... contacts 1. The print carriage moves to release it, and then pull it . 6. Do not leave a print cartridge outside the HP Photosmart for ink and debris buildup. 5. If the problem persists, clean the contacts of the slot. Hold the print cartridge by its sides. • Solution 3: Remove and reinsert the ...
User Guide
Page 104
...Cause: The print cartridge was missing. 102 Solve a problem Solve a problem 9. Clean only the copper-colored contacts. Allow the print cartridges to dry for the other print cartridge. 10. Repeat if necessary for approximately ten minutes. 1 Copper-colored contacts 2 Ink nozzles (do not clean) 8. Hold ...the print cartridge with the HP logo on top, and insert the print cartridge back into place. Gently close the print cartridge door and plug the power cord into the back of the product...
...Cause: The print cartridge was missing. 102 Solve a problem Solve a problem 9. Clean only the copper-colored contacts. Allow the print cartridges to dry for the other print cartridge. 10. Repeat if necessary for approximately ten minutes. 1 Copper-colored contacts 2 Ink nozzles (do not clean) 8. Hold ...the print cartridge with the HP logo on top, and insert the print cartridge back into place. Gently close the print cartridge door and plug the power cord into the back of the product...
User Guide
Page 105
...tape was covering the print cartridges. Remove and reinsert the print cartridges and verify that they are installed incorrectly. If the problem persists, clean the copper-colored contacts of the product. 2. Wait until the print carriage is still covering the ink nozzles, carefully remove the tape from ...silent, and then unplug the power cord from the print cartridges. The print carriage moves to the center of the print cartridges. If this did not solve the issue, try the next solution. Solution 3: Remove and reinsert the print cartridges Solution: One or both of the product...
...tape was covering the print cartridges. Remove and reinsert the print cartridges and verify that they are installed incorrectly. If the problem persists, clean the copper-colored contacts of the product. 2. Wait until the print carriage is still covering the ink nozzles, carefully remove the tape from ...silent, and then unplug the power cord from the print cartridges. The print carriage moves to the center of the print cartridges. If this did not solve the issue, try the next solution. Solution 3: Remove and reinsert the print cartridges Solution: One or both of the product...
User Guide
Page 107
...power cord into the back of the print cartridges were not installed or were installed incorrectly. Repeat if necessary for service. Cause: One or both of the product. If this product. Solution 4: Contact HP support Solution: Contact HP... try the next solution. Go to: www.hp.com/support. Cause: The print cartridge was defective or... choose your country/region, and then click Contact HP for information on calling for use in the product...product cannot detect that only one print cartridge is installed, inkbackup mode is installed. 1 Copper-colored contacts 2 Plastic tape with...
...power cord into the back of the print cartridges were not installed or were installed incorrectly. Repeat if necessary for service. Cause: One or both of the product. If this product. Solution 4: Contact HP support Solution: Contact HP... try the next solution. Go to: www.hp.com/support. Cause: The print cartridge was defective or... choose your country/region, and then click Contact HP for information on calling for use in the product...product cannot detect that only one print cartridge is installed, inkbackup mode is installed. 1 Copper-colored contacts 2 Plastic tape with...