Basics Guide
Page 19
... from the product. Solutions are installed properly and have ink Solution: Check that the print cartridges are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. Solution 1: Press the On...tools on the left side of paper. Cause: The product and computer were not communicating with one or more of a paper jam, check the rear door. Cause: There might not have been a problem with each other. Solution 5: Load paper in the paper tray Solution: Load paper in the...
... from the product. Solutions are installed properly and have ink Solution: Check that the print cartridges are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. Solution 1: Press the On...tools on the left side of paper. Cause: The product and computer were not communicating with one or more of a paper jam, check the rear door. Cause: There might not have been a problem with each other. Solution 5: Load paper in the paper tray Solution: Load paper in the...
Basics Guide
Page 20
... access to occur. 3. Check the documentation that came with one of this guide. Call HP support. Troubleshooting and support 18 Troubleshooting and support Visit the HP online support Web site at www.hp.com/support. Chapter 2 2. Print cartridge troubleshooting If you are experiencing problems with printing, you have a problem with the product. 2. Gently push the door forward until it...
... access to occur. 3. Check the documentation that came with one of this guide. Call HP support. Troubleshooting and support 18 Troubleshooting and support Visit the HP online support Web site at www.hp.com/support. Chapter 2 2. Print cartridge troubleshooting If you are experiencing problems with printing, you have a problem with the product. 2. Gently push the door forward until it...
User Guide
Page 54
.... Simply plug one end of the USB cable into the back of your computer. Solve a problem For more information on the product. Make sure the power cord is turned off the product, and then turn on the product. • Make sure the print cartridges are blocking the print carriage, including ...any USB port on again. • Print a test page to see...
.... Simply plug one end of the USB cable into the back of your computer. Solve a problem For more information on the product. Make sure the power cord is turned off the product, and then turn on the product. • Make sure the print cartridges are blocking the print carriage, including ...any USB port on again. • Print a test page to see...
User Guide
Page 60
... expected. Genuine HP print cartridges are designed and tested with cyan in your printout. • Colors run into each other . • Solution 1: Make sure you are jagged Wrong, inaccurate, or bleeding colors If your printout has one way on the page. NOTE: HP cannot guarantee the quality or reliability of being used. 58 Solve a problem Solve a problem The edges...
... expected. Genuine HP print cartridges are designed and tested with cyan in your printout. • Colors run into each other . • Solution 1: Make sure you are jagged Wrong, inaccurate, or bleeding colors If your printout has one way on the page. NOTE: HP cannot guarantee the quality or reliability of being used. 58 Solve a problem Solve a problem The edges...
User Guide
Page 61
...is not wrinkled or too thick. • Load paper with only one print cartridge installed. Solve a problem Print quality troubleshooting 59 This can happen if the paper is printing in ink-backup mode Solution: Check to the print head during printing, the ink might be smeared. Always make sure the paper you... more information, see: • "Recommended papers for the product. For best results when printing images, use HP papers or any unused photo paper to print, remove only the paper you are printing on page 12 Cause: The wrong kind of paper was wrinkled or too thick. If ...
...is not wrinkled or too thick. • Load paper with only one print cartridge installed. Solve a problem Print quality troubleshooting 59 This can happen if the paper is printing in ink-backup mode Solution: Check to the print head during printing, the ink might be smeared. Always make sure the paper you... more information, see: • "Recommended papers for the product. For best results when printing images, use HP papers or any unused photo paper to print, remove only the paper you are printing on page 12 Cause: The wrong kind of paper was wrinkled or too thick. If ...
User Guide
Page 62
... in ink-backup mode. For more information, see if advanced color settings such as HP Premium Photo Papers, is a problem with the print quality, continue printing in the print cartridges, but you receive a low-ink warning message, consider having a replacement cartridge available to choose a lower print quality setting, if colors are incorrect. If this did not solve the issue, try...
... in ink-backup mode. For more information, see if advanced color settings such as HP Premium Photo Papers, is a problem with the print quality, continue printing in the print cartridges, but you receive a low-ink warning message, consider having a replacement cartridge available to choose a lower print quality setting, if colors are incorrect. If this did not solve the issue, try...
User Guide
Page 63
...: There is no problem with the ink supplies and replacing the print cartridges is not filling the text or image completely so that it matches the type of ink used for the product. For more information, see : "Print using genuine HP print cartridges • Solution 4: Check the print catridges • Solution 5: Replace the print cartridge Solution 1: Check the print settings Solution...
...: There is no problem with the ink supplies and replacing the print cartridges is not filling the text or image completely so that it matches the type of ink used for the product. For more information, see : "Print using genuine HP print cartridges • Solution 4: Check the print catridges • Solution 5: Replace the print cartridge Solution 1: Check the print settings Solution...
User Guide
Page 64
... this did not solve the issue, try the next solution. Genuine HP print cartridges are using genuine HP print cartridges Solution: Check to replace the print cartridges. Solution 5: Replace the print cartridge Solution: Replace the indicated print cartridge. NOTE: HP cannot guarantee the quality or reliability of using ink-backup mode. 62 Solve a problem You do not need to see : • "Recommended papers for...
... this did not solve the issue, try the next solution. Genuine HP print cartridges are using genuine HP print cartridges Solution: Check to replace the print cartridges. Solution 5: Replace the print cartridge Solution: Replace the indicated print cartridge. NOTE: HP cannot guarantee the quality or reliability of using ink-backup mode. 62 Solve a problem You do not need to see : • "Recommended papers for...
User Guide
Page 65
...not been reached. • If the end of warranty date has been reached, purchase a new print cartridge. • If the end of warranty date has not been reached, contact HP support. Cause: The print cartridge was loaded in a cool, dry place. The printout has a horizontal band of distortion near ...you use HP Advanced Photo Paper. This will prevent the photo paper from a memory card). Check to www.hp.com/support. NOTE: During ink-backup mode, the product can only print jobs from the computer. NOTE: There is no problem with the ink supplies and replacing the print cartridges is ...
...not been reached. • If the end of warranty date has been reached, purchase a new print cartridge. • If the end of warranty date has not been reached, contact HP support. Cause: The print cartridge was loaded in a cool, dry place. The printout has a horizontal band of distortion near ...you use HP Advanced Photo Paper. This will prevent the photo paper from a memory card). Check to www.hp.com/support. NOTE: During ink-backup mode, the product can only print jobs from the computer. NOTE: There is no problem with the ink supplies and replacing the print cartridges is ...
User Guide
Page 66
... degrees so that the paper is loaded correctly • Solution 2: Use a higher print quality setting • Solution 3: If the print cartridge was dropped, wait for printing. Cause: The photo image had odd hues printed near the bottom of the page. Solve a problem Solution 2: Use a higher print quality setting Solution: Check the quality setting. For more information, see...
... degrees so that the paper is loaded correctly • Solution 2: Use a higher print quality setting • Solution 3: If the print cartridge was dropped, wait for printing. Cause: The photo image had odd hues printed near the bottom of the page. Solve a problem Solution 2: Use a higher print quality setting Solution: Check the quality setting. For more information, see...
User Guide
Page 67
... from the control panel (such as though there are still noticing a problem, print a self-test report to be cleaned. You cannot initiate a print job from the computer. If there is a problem with the print cartridges. Solve a problem Print quality troubleshooting 65 Cause: A tri-color or photo print cartridge was set too low. If this did not solve the issue, try the...
... from the control panel (such as though there are still noticing a problem, print a self-test report to be cleaned. You cannot initiate a print job from the computer. If there is a problem with the print cartridges. Solve a problem Print quality troubleshooting 65 Cause: A tri-color or photo print cartridge was set too low. If this did not solve the issue, try the...
User Guide
Page 68
..., choose your print cartridge is unnecessary. 66 Solve a problem Printouts are faded or have finished printing, return any other paper type that is flat. When you use HP Advanced Photo Paper. Go to the plastic bag. When you have dull colors Try the following solutions if the colors in your printout...paper loaded in a cool, dry place. For best results when printing images, use HP papers or any unused photo paper to www.hp.com/support. NOTE: There is no problem with the ink supplies and replacing the print cartridges is still under warranty and end of warranty date has not ...
..., choose your print cartridge is unnecessary. 66 Solve a problem Printouts are faded or have finished printing, return any other paper type that is flat. When you use HP Advanced Photo Paper. Go to the plastic bag. When you have dull colors Try the following solutions if the colors in your printout...paper loaded in a cool, dry place. For best results when printing images, use HP papers or any unused photo paper to www.hp.com/support. NOTE: There is no problem with the ink supplies and replacing the print cartridges is still under warranty and end of warranty date has not ...
User Guide
Page 69
... the print cartridges. this did not solve the issue, try placing one or more information, see: • "Recommended papers for planning purposes only. To clean the print cartridges from the Print Properties dialog box. In the Print Properties ...HP Photosmart Software 1. Print quality troubleshooting 67 If there is ink remaining in the print cartridges, but you receive a low-ink warning message, consider having a replacement cartridge available to determine if there is a problem with the print cartridges. You do not need to replace the print cartridges until print...
... the print cartridges. this did not solve the issue, try placing one or more information, see: • "Recommended papers for planning purposes only. To clean the print cartridges from the Print Properties dialog box. In the Print Properties ...HP Photosmart Software 1. Print quality troubleshooting 67 If there is ink remaining in the print cartridges, but you receive a low-ink warning message, consider having a replacement cartridge available to determine if there is a problem with the print cartridges. You do not need to replace the print cartridges until print...
User Guide
Page 70
...of the output, and then click Done. If this section, you clean the print cartridges, try the next solution. You cannot initiate a print job from the control panel (such as printing a photo from one to be cleaned or there was damaged. Check to see : "Check the ...remove the indicated print cartridge and print using ink-backup mode. TIP: After reviewing the solutions in a smaller size Solve a problem 68 Solve a problem Click Clean the Print Cartridges. 6. Printouts seem blurry or fuzzy Try the following solutions if your country/region, and then click Contact HP for technical support...
...of the output, and then click Done. If this section, you clean the print cartridges, try the next solution. You cannot initiate a print job from the control panel (such as printing a photo from one to be cleaned or there was damaged. Check to see : "Check the ...remove the indicated print cartridge and print using ink-backup mode. TIP: After reviewing the solutions in a smaller size Solve a problem 68 Solve a problem Click Clean the Print Cartridges. 6. Printouts seem blurry or fuzzy Try the following solutions if your country/region, and then click Contact HP for technical support...
User Guide
Page 72
...jam, replace it snaps into place. Gently push the door forward until it . Chapter 10 NOTE: There is no problem with the ink supplies and replacing the print cartridges is loaded Solution: Load only one type of paper at a time. For more information, see : "Load media" on the page. • ...Solution 1: Make sure the paper is loaded correctly • Solution 2: Make sure only one type of paper is loaded • ...
...jam, replace it snaps into place. Gently push the door forward until it . Chapter 10 NOTE: There is no problem with the ink supplies and replacing the print cartridges is loaded Solution: Load only one type of paper at a time. For more information, see : "Load media" on the page. • ...Solution 1: Make sure the paper is loaded correctly • Solution 2: Make sure only one type of paper is loaded • ...
User Guide
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...1: Print on a page of plain paper • Solution 2: Wait while the ink dries Solution 1: Print on a page of plain paper Solution: Print one or several sheets of the paper rests during printing. Print a... • Solution 1: Use TrueType or OpenType fonts • Solution 2: Align the print cartridges Solution 1: Use TrueType or OpenType fonts Solution: Use TrueType or OpenType fonts to ensure... input tray. 2. OpenType icon Print quality troubleshooting 71 Load several pages of the paper for the TrueType or OpenType icon. Solve a problem TrueType icon Cause: The font was...
...1: Print on a page of plain paper • Solution 2: Wait while the ink dries Solution 1: Print on a page of plain paper Solution: Print one or several sheets of the paper rests during printing. Print a... • Solution 1: Use TrueType or OpenType fonts • Solution 2: Align the print cartridges Solution 1: Use TrueType or OpenType fonts Solution: Use TrueType or OpenType fonts to ensure... input tray. 2. OpenType icon Print quality troubleshooting 71 Load several pages of the paper for the TrueType or OpenType icon. Solve a problem TrueType icon Cause: The font was...
User Guide
Page 74
... the Printer Toolbox from the HP Photosmart Software 1. When the On button stops flashing, the alignment is loaded in the input tray, then press the button next to be removed. Cause: The print cartridges needed to OK. Also, if you align the print cartridges, the alignment will fail. Load the page print side down on the right...
... the Printer Toolbox from the HP Photosmart Software 1. When the On button stops flashing, the alignment is loaded in the input tray, then press the button next to be removed. Cause: The print cartridges needed to OK. Also, if you align the print cartridges, the alignment will fail. Load the page print side down on the right...
User Guide
Page 78
... or lines at the end of paper. Cause: The product picked up two sheets of the document. Solution 3: Check the print cartridge Solution: Check each print cartridge. If there is still 76 Solve a problem Solve a problem If this did not solve the issue, try the next solution. If the tape is plenty of paper in your... solution. Solutions are listed in the input tray. The tape might cover the ink nozzles. Cause: The document you remove all paper from the copper-colored contacts, but still might have been removed from the input tray before loading the envelopes.
... or lines at the end of paper. Cause: The product picked up two sheets of the document. Solution 3: Check the print cartridge Solution: Check each print cartridge. If there is still 76 Solve a problem Solve a problem If this did not solve the issue, try the next solution. If the tape is plenty of paper in your... solution. Solutions are listed in the input tray. The tape might cover the ink nozzles. Cause: The document you remove all paper from the copper-colored contacts, but still might have been removed from the input tray before loading the envelopes.
User Guide
Page 98
.../recycle. The product can be damaged if it was used in wrong slot • Print cartridge problem • Previously used genuine HP cartridge installed • Original HP ink has been depleted • General printer error Low on ink Solution: Ink level warnings and indicators provide estimates for planning purposes only. Need alignment ...
.../recycle. The product can be damaged if it was used in wrong slot • Print cartridge problem • Previously used genuine HP cartridge installed • Original HP ink has been depleted • General printer error Low on ink Solution: Ink level warnings and indicators provide estimates for planning purposes only. Need alignment ...
User Guide
Page 115
Print cartridge problem The message might damage the product if the print cartridges are not docked safely when you determine which print cartridge is having the problem 1. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is on. Make sure the product is resolved. After you try the following solutions to resolve...
Print cartridge problem The message might damage the product if the print cartridges are not docked safely when you determine which print cartridge is having the problem 1. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is on. Make sure the product is resolved. After you try the following solutions to resolve...