Basics Guide
Page 2
... and services are set forth in the United States and/or other countries. HP shall not be construed as allowed under copyright laws. registered trademarks of Intel Corporation or its subsidiaries in this material is either a... registered trademark or trademark of Hewlett-Packard, except as constituting an additional warranty. The only warranties for technical or editorial errors or omissions contained herein. © 2007 Hewlett-Packard Development Company, L.P. Reproduction, adaptation, or translation of this document is subject to change without ...
... and services are set forth in the United States and/or other countries. HP shall not be construed as allowed under copyright laws. registered trademarks of Intel Corporation or its subsidiaries in this material is either a... registered trademark or trademark of Hewlett-Packard, except as constituting an additional warranty. The only warranties for technical or editorial errors or omissions contained herein. © 2007 Hewlett-Packard Development Company, L.P. Reproduction, adaptation, or translation of this document is subject to change without ...
Basics Guide
Page 25
...have installed the software, connecting your computer to both the HP All-in -One with my computer Cause: The USB cable was connected before prompted can cause errors. Simply plug one end of your country/region, and then click Contact HP for information on . Cause: You pressed the On button ...too quickly. Solution: The HP All-in -One with a USB cable is on calling for the HP All-in -One before connecting the USB cable...
...have installed the software, connecting your computer to both the HP All-in -One with my computer Cause: The USB cable was connected before prompted can cause errors. Simply plug one end of your country/region, and then click Contact HP for information on . Cause: You pressed the On button ...too quickly. Solution: The HP All-in -One with a USB cable is on calling for the HP All-in -One before connecting the USB cable...
User Guide
Page 5
... Service (Japan 162 Call HP Korea customer support 162 Prepare the HP All-in-One for shipment 163 Pack the HP All-in-One...163 15 Technical information Specifications...165 Environmental product stewardship program 165 Paper use...166 Plastics...166 Material safety data sheets 166 Recycling program...166 HP inkjet supplies recycling program 166 Energy...to users in Canada 170 European Union Regulatory Notice 171 Wireless: Notice to users in Taiwan 171 Declaration of conformity (European Economic Area 172 HP Photosmart C4380 All-in-One series declaration of conformity 172 Index...173 4
... Service (Japan 162 Call HP Korea customer support 162 Prepare the HP All-in-One for shipment 163 Pack the HP All-in-One...163 15 Technical information Specifications...165 Environmental product stewardship program 165 Paper use...166 Plastics...166 Material safety data sheets 166 Recycling program...166 HP inkjet supplies recycling program 166 Energy...to users in Canada 170 European Union Regulatory Notice 171 Wireless: Notice to users in Taiwan 171 Declaration of conformity (European Economic Area 172 HP Photosmart C4380 All-in-One series declaration of conformity 172 Index...173 4
User Guide
Page 12
...instructions on performing common tasks. • The HP All-in-One overview topic provides general information about the main features of the software included with the HP All-in order. www.hp.com/support HP Photosmart Essential animations The HP Photosmart Essential animations are an interactive way to access...you create, share, organize, and print your photos. HP PSC 1500 series User Guide Basics Guide The Basics Guide contains an overview of resources, both printed and onscreen, that provide information about resolving errors you have Internet access, you can help and support ...
...instructions on performing common tasks. • The HP All-in-One overview topic provides general information about the main features of the software included with the HP All-in order. www.hp.com/support HP Photosmart Essential animations The HP Photosmart Essential animations are an interactive way to access...you create, share, organize, and print your photos. HP PSC 1500 series User Guide Basics Guide The Basics Guide contains an overview of resources, both printed and onscreen, that provide information about resolving errors you have Internet access, you can help and support ...
User Guide
Page 28
...access to the network before granting access to this network type. Encryption The type of encryption in use on the network to which the HP All-in-One is connected: • (MAC address): The unique MAC (Media Access Control) hardware address of the access point. • Not applicable...granting that it is broken up into packets. A network using the same key for securing sensitive but unclassified material by the HP All-in-One without error since it is protected as the data. Every user or device on wireless networks. This is an encryption algorithm for both ...
...access to the network before granting access to this network type. Encryption The type of encryption in use on the network to which the HP All-in-One is connected: • (MAC address): The unique MAC (Media Access Control) hardware address of the access point. • Not applicable...granting that it is broken up into packets. A network using the same key for securing sensitive but unclassified material by the HP All-in-One without error since it is protected as the data. Every user or device on wireless networks. This is an encryption algorithm for both ...
User Guide
Page 29
...-based utility that enables automatic discovery of computers, devices, and services on . The TCP/IP name assigned by the installation software to manage the HP All-in-One. Network glossary access point ASCII AutoIP DHCP DNS DNS-SD DSL Ethernet Ethernet cable EWS Gateway HEX host computer Hostname hub A network router that... numbering system, which determines the configuration parameters of a network. Finish setup Chapter 5 (continued) Parameter Total Packets received Description The number of packets received by the HP All-in-One without error since it .
...-based utility that enables automatic discovery of computers, devices, and services on . The TCP/IP name assigned by the installation software to manage the HP All-in-One. Network glossary access point ASCII AutoIP DHCP DNS DNS-SD DSL Ethernet Ethernet cable EWS Gateway HEX host computer Hostname hub A network router that... numbering system, which determines the configuration parameters of a network. Finish setup Chapter 5 (continued) Parameter Total Packets received Description The number of packets received by the HP All-in-One without error since it .
User Guide
Page 92
...troubleshooting • Print quality troubleshooting • Print troubleshooting • Memory card troubleshooting • Scan troubleshooting • Copy troubleshooting • Errors Troubleshooting tips This section contains the following : • Make sure the print cartridges are installed. • Make sure you have paper ...loaded in the input tray. • Check that the HP All-in-One does not have a paper jam. • Check that are not communicating with the operating system installed on page 108. Remove...
...troubleshooting • Print quality troubleshooting • Print troubleshooting • Memory card troubleshooting • Scan troubleshooting • Copy troubleshooting • Errors Troubleshooting tips This section contains the following : • Make sure the print cartridges are installed. • Make sure you have paper ...loaded in the input tray. • Check that the HP All-in-One does not have a paper jam. • Check that are not communicating with the operating system installed on page 108. Remove...
User Guide
Page 104
... the device off. Connecting the USB cable before prompted can connect to : www.hp.com/support. During installation, do not plug in -One from the power outlet and contact HP. You can cause errors. Software installation troubleshooting 103 Go to any problems you press the On button too ...cable was connected before connecting the USB cable. If you press the On button again during this section to the HP All-in-One with the HP All-in -One before the software was installed. Once you might have installed the software, connecting your computer. Software installation troubleshooting ...
... the device off. Connecting the USB cable before prompted can connect to : www.hp.com/support. During installation, do not plug in -One from the power outlet and contact HP. You can cause errors. Software installation troubleshooting 103 Go to any problems you press the On button too ...cable was connected before connecting the USB cable. If you press the On button again during this section to the HP All-in-One with the HP All-in -One before the software was installed. Once you might have installed the software, connecting your computer. Software installation troubleshooting ...
User Guide
Page 105
... appropriate drive letter. A red X appears on the USB connect prompt • I received a message that an unknown error has occurred • The registration screen does not appear • Uninstall and reinstall the software • Missing HP Photosmart Software When I insert the CD-ROM into my computer's CD-ROM drive, nothing happens Cause: The installation...
... appropriate drive letter. A red X appears on the USB connect prompt • I received a message that an unknown error has occurred • The registration screen does not appear • Uninstall and reinstall the software • Missing HP Photosmart Software When I insert the CD-ROM into my computer's CD-ROM drive, nothing happens Cause: The installation...
User Guide
Page 106
... properly as follows: • Unplug the USB cable and plug it in -One is unknown. Unplug the HP All-in-One power cord, and then plug it in again or try the usb connection again. If an error occurs, you installed the software that does not work , continue to unplug the... other devices during the installation. 5. If this does not work , stop and then restart the installation, and follow the directions on the screen. Continue with the installation. If that came with the HP Allin-One. ...
... properly as follows: • Unplug the USB cable and plug it in -One is unknown. Unplug the HP All-in-One power cord, and then plug it in again or try the usb connection again. If an error occurs, you installed the software that does not work , continue to unplug the... other devices during the installation. 5. If this does not work , stop and then restart the installation, and follow the directions on the screen. Continue with the installation. If that came with the HP Allin-One. ...
User Guide
Page 109
After the cable is connected properly, turn the HP All-in-One off . 108 Troubleshooting This section contains the following topics: • During wireless network setup you do not see ... USB port on again. Cause: The HP All-in -One and connecting it to your computer. Make sure the other end of the HP Allin-One. Check the device display for specific error messages. Verify that came with the HP All-in -One to your computer, see the SSID (network... . Chapter 13 Solution: Turn the computer on setting up a network. Solution: Check the connection from the HP All-in -One.
After the cable is connected properly, turn the HP All-in-One off . 108 Troubleshooting This section contains the following topics: • During wireless network setup you do not see ... USB port on again. Cause: The HP All-in -One and connecting it to your computer. Make sure the other end of the HP Allin-One. Check the device display for specific error messages. Verify that came with the HP All-in -One to your computer, see the SSID (network... . Chapter 13 Solution: Turn the computer on setting up a network. Solution: Check the connection from the HP All-in -One.
User Guide
Page 121
...), and then turn the HP All-in -One, check your print job will be delayed until the HP All-in-One completes the current task. Cause: The computer is connected to the HP Allin-One and the computer as copying or scanning, your computer to the computer, communication errors can occur. Solution: Clear... the paper jam. For more information, see: "Clear paper jams" on page 94 Cause: The HP All-in-One is performing another task such as shown below. Make sure the USB cable...
...), and then turn the HP All-in -One, check your print job will be delayed until the HP All-in-One completes the current task. Cause: The computer is connected to the HP Allin-One and the computer as copying or scanning, your computer to the computer, communication errors can occur. Solution: Clear... the paper jam. For more information, see: "Clear paper jams" on page 94 Cause: The HP All-in-One is performing another task such as shown below. Make sure the USB cable...
User Guide
Page 122
...changed to ready. Solution: Turn the HP All-in-One off . Print troubleshooting 121 Cause: The status of the HP All-in-One. Try to delete the job from printing. Press the On button to turn on the HP All-in-One. Cause: The HP All-in-One experienced an error. If the print job remains in...printer driver status 1. Click Status. Troubleshooting If the connections are secure, and nothing has printed several minutes after it is not lit, the HP All-in-One is firmly connected to the HP All-in-One and plugged into a power outlet. In the HP Photosmart Software, click Status.
...changed to ready. Solution: Turn the HP All-in-One off . Print troubleshooting 121 Cause: The status of the HP All-in-One. Try to delete the job from printing. Press the On button to turn on the HP All-in-One. Cause: The HP All-in-One experienced an error. If the print job remains in...printer driver status 1. Click Status. Troubleshooting If the connections are secure, and nothing has printed several minutes after it is not lit, the HP All-in-One is firmly connected to the HP All-in-One and plugged into a power outlet. In the HP Photosmart Software, click Status.
User Guide
Page 123
...: Make sure the HP All-in-One is the selected printer in -One is not corrupt. Cause: The computer is not lit, the HP All-in -One. If it is not communicating with another task. Press the On button to the computer, communication errors can set the HP All-in-One as shown below. Make... sure the USB cable is performing another document from the same software application. Some documents take a long time to the HP Allin-One and the computer as the default printer to see...
...: Make sure the HP All-in-One is the selected printer in -One is not corrupt. Cause: The computer is not lit, the HP All-in -One. If it is not communicating with another task. Press the On button to the computer, communication errors can set the HP All-in-One as shown below. Make... sure the USB cable is performing another document from the same software application. Some documents take a long time to the HP Allin-One and the computer as the default printer to see...
User Guide
Page 128
... your camera or format your memory card in my digital camera Cause: You formatted the card on the network can access my memory card • Error message: Cannot find the file or item. Solution: Turn the memory card so that the label side is not available • The file name ... I print a photo Cause: The borderless print settings require photo paper to my computer • Memory card is up and the contacts are facing the HP All-in-One, and then push the card forward into the appropriate slot on . Cause: The card is inserted backwards or upside down. Solution: Make sure you...
... your camera or format your memory card in my digital camera Cause: You formatted the card on the network can access my memory card • Error message: Cannot find the file or item. Solution: Turn the memory card so that the label side is not available • The file name ... I print a photo Cause: The borderless print settings require photo paper to my computer • Memory card is up and the contacts are facing the HP All-in-One, and then push the card forward into the appropriate slot on . Cause: The card is inserted backwards or upside down. Solution: Make sure you...
User Guide
Page 129
...memory card has been inserted properly, the Photo light will blink for an error message telling you will need to the memory card slots is blinking Cause: The HP All-in-One is corrupt, reformat the memory card in -One will not respond and the Photo light (near the memory card slots)... will not blink, and an error message will delete any photos you have inserted more than one memory card. Cause: Multiple memory cards are inserted in the HP All-in -One has detected an error with the memory card. If the file system on . CAUTION: Reformatting...
...memory card has been inserted properly, the Photo light will blink for an error message telling you will need to the memory card slots is blinking Cause: The HP All-in-One is corrupt, reformat the memory card in -One will not respond and the Photo light (near the memory card slots)... will not blink, and an error message will delete any photos you have inserted more than one memory card. Cause: Multiple memory cards are inserted in the HP All-in -One has detected an error with the memory card. If the file system on . CAUTION: Reformatting...
User Guide
Page 131
... information. 130 Troubleshooting The CIFS server is included in all network-connected HP All-in a list of shared network drives. The CIFS server is included in all network-connected HP All-in -One does not support Unicode. Error message: Cannot find the file or item. In addition to use the...by another user is accessing the memory card over the network. The file name appears as meaningless text Cause: The HP All-in -One devices. This lets you read /write error message. Other users on the network can access the memory card. It provides network drive letter access to the...
... information. 130 Troubleshooting The CIFS server is included in all network-connected HP All-in a list of shared network drives. The CIFS server is included in all network-connected HP All-in -One does not support Unicode. Error message: Cannot find the file or item. In addition to use the...by another user is accessing the memory card over the network. The file name appears as meaningless text Cause: The HP All-in -One devices. This lets you read /write error message. Other users on the network can access the memory card. It provides network drive letter access to the...
User Guide
Page 140
... cartridge door to make borderless copies. Troubleshooting Follow the prompts on again. Solution: Turn the HP All-in -One on the display to continue. Errors 139 Errors If the HP All-in -One or your computer screen. Carriage jam Cause: The print carriage is blocked. This section contains ...; Print cartridge messages Device messages The following is a list of the HP All-in -One has an error, the lights on the device might flash, or an error message might appear on the display of device-related error messages: • Carriage blocked • Carriage jam • Carriage stall...
... cartridge door to make borderless copies. Troubleshooting Follow the prompts on again. Solution: Turn the HP All-in -One on the display to continue. Errors 139 Errors If the HP All-in -One or your computer screen. Carriage jam Cause: The print carriage is blocked. This section contains ...; Print cartridge messages Device messages The following is a list of the HP All-in -One has an error, the lights on the device might flash, or an error message might appear on the display of device-related error messages: • Carriage blocked • Carriage jam • Carriage stall...
User Guide
Page 141
... stall Cause: The print carriage is blocked. Solution: Clear the paper jam. 140 Troubleshooting Follow the prompts on the display to continue. Mechanism error Cause: The HP All-in -One firmware does not match the revision number of the software. Remove any objects that are blocking the print carriage (including any packing materials...
... stall Cause: The print carriage is blocked. Solution: Clear the paper jam. 140 Troubleshooting Follow the prompts on the display to continue. Mechanism error Cause: The HP All-in -One firmware does not match the revision number of the software. Remove any objects that are blocking the print carriage (including any packing materials...
User Guide
Page 142
... The following is busy or an unknown cause has interrupted your scan. If the problem continues, contact HP support. For more information, see: "Clear paper jams" on page 94 Cause: The print carriage ...• File format not supported • Invalid file name Errors 141 Remove any objects that are copying has exceeded the memory of file-related error messages: • Error reading or writing the file • Unreadable files. If the...Solution: Try making fewer copies at a time. Solution: Turn the HP All-in-One off the HP All-in-One and then turn the HP All-in -One is a list of the...
... The following is busy or an unknown cause has interrupted your scan. If the problem continues, contact HP support. For more information, see: "Clear paper jams" on page 94 Cause: The print carriage ...• File format not supported • Invalid file name Errors 141 Remove any objects that are copying has exceeded the memory of file-related error messages: • Error reading or writing the file • Unreadable files. If the...Solution: Try making fewer copies at a time. Solution: Turn the HP All-in-One off the HP All-in-One and then turn the HP All-in -One is a list of the...