Wired/Wireless Networking Guide
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HP Officejet 6500 All-in the window. b. Run the Network Diagnostic Tool (Windows) If the previous steps do not solve the problem and you have indicator lights beside the port where the Ethernet cable from the HP device control panel: HP Officejet 6000 Printer Series On the HP device's control panel, press and hold the ( ) Wireless... Many computers have tried the suggestions provided in the Basic troubleshooting section and are two indicator lights, one that blinks. If a problem is working correctly, Built-In Ethernet appears in the Dock, and then click Network. Make sure that...
HP Officejet 6500 All-in the window. b. Run the Network Diagnostic Tool (Windows) If the previous steps do not solve the problem and you have indicator lights beside the port where the Ethernet cable from the HP device control panel: HP Officejet 6000 Printer Series On the HP device's control panel, press and hold the ( ) Wireless... Many computers have tried the suggestions provided in the Basic troubleshooting section and are two indicator lights, one that blinks. If a problem is working correctly, Built-In Ethernet appears in the Dock, and then click Network. Make sure that...
Wired/Wireless Networking Guide
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... in -One Series panel, press the Setup ( ) button. On the HP device's control... lit solid green, the HP device is not yours. Printer Series HP Officejet 6500 a. To check a wireless connection 1. c. Reconnect the...wireless (802.11) problems 2. HP Officejet Pro Press ( ) Wireless button. 8000 Printer Series After the page has been printed, check the Network Status and URL: Network Status URL • If the Network Status is Ready, the HP device is actively connected to a wireless network, print the device's Network Configuration Page: HP Officejet 6000 Press ( ) Wireless...
... in -One Series panel, press the Setup ( ) button. On the HP device's control... lit solid green, the HP device is not yours. Printer Series HP Officejet 6500 a. To check a wireless connection 1. c. Reconnect the...wireless (802.11) problems 2. HP Officejet Pro Press ( ) Wireless button. 8000 Printer Series After the page has been printed, check the Network Status and URL: Network Status URL • If the Network Status is Ready, the HP device is actively connected to a wireless network, print the device's Network Configuration Page: HP Officejet 6000 Press ( ) Wireless...
Wired/Wireless Networking Guide
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...Click Start, click Control Panel, and then double-click Printers. 2. Mac OS 1. If you normally use to access the EWS. Make sure the HP Officejet/Officejet Pro device is blocking communication If you still cannot use the HP device even with each other over the network, continue to...one of the HP device as to scan or print) to work with HP devices" on your computer are still unable to use the HP device over the network. Check to see the electronic User Guide available on page 12. Select the HP device, and the click Print Queue. 3. Solving wireless (802.11) problems...
...Click Start, click Control Panel, and then double-click Printers. 2. Mac OS 1. If you normally use to access the EWS. Make sure the HP Officejet/Officejet Pro device is blocking communication If you still cannot use the HP device even with each other over the network, continue to...one of the HP device as to scan or print) to work with HP devices" on your computer are still unable to use the HP device over the network. Check to see the electronic User Guide available on page 12. Select the HP device, and the click Print Queue. 3. Solving wireless (802.11) problems...
Wired/Wireless Networking Guide
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...printer icon, and then click Properties, Document Defaults, or Printing Preferences. Delete any time you are able to the checkmark. 3. If you want. For more than one icon in your network or the router manufacturer for the version of the printer driver that is connected wirelessly...the HP Device Manager icon on page 12. Follow the onscreen instructions to a wireless connection. Make sure the wireless version of the HP Officejet/Officejet Pro device is set up your Printers or Printers and Faxes folder. Follow the onscreen instructions and remove the USB wireless setup...
...printer icon, and then click Properties, Document Defaults, or Printing Preferences. Delete any time you are able to the checkmark. 3. If you want. For more than one icon in your network or the router manufacturer for the version of the printer driver that is connected wirelessly...the HP Device Manager icon on page 12. Follow the onscreen instructions to a wireless connection. Make sure the wireless version of the HP Officejet/Officejet Pro device is set up your Printers or Printers and Faxes folder. Follow the onscreen instructions and remove the USB wireless setup...
Wired/Wireless Networking Guide
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... successfully installed HP software and experience problems, try the following programs are having problems such as a trusted software by your HP device and might need to be found when installing HP software • Unable to print, print job stuck in your HP device from ...the internet. This is the easiest approach to work with HP devices A personal firewall, which is not set as : • Printer...
... successfully installed HP software and experience problems, try the following programs are having problems such as a trusted software by your HP device and might need to be found when installing HP software • Unable to print, print job stuck in your HP device from ...the internet. This is the easiest approach to work with HP devices A personal firewall, which is not set as : • Printer...
Wired/Wireless Networking Guide
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..., if printer failure or damage is distributed by HP or by HP's warranty, HP shall, within a reasonable time after being replaced. 9. If HP is covered by HP; B. D. This Warranty Statement gives the customer specific legal rights. To the extent that have other problems, including those...with such local law. Limitations of limited warranty 1. Hewlett-Packard limited warranty statement HP product Software Media Printer Print or Ink cartridges Printheads (only applies to products with the customer. HP does not warrant that arise as a result of normal use of a consumer...
..., if printer failure or damage is distributed by HP or by HP's warranty, HP shall, within a reasonable time after being replaced. 9. If HP is covered by HP; B. D. This Warranty Statement gives the customer specific legal rights. To the extent that have other problems, including those...with such local law. Limitations of limited warranty 1. Hewlett-Packard limited warranty statement HP product Software Media Printer Print or Ink cartridges Printheads (only applies to products with the customer. HP does not warrant that arise as a result of normal use of a consumer...
User Guide
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... maintenance 151 Clean the printhead...151 Align the printer...152 Usage information collection 153 Print and evaluate a print quality report 154 To print a print quality report 154 To evaluate the Print Quality Diagnostic Page 155 Ink Levels...155 Good color bars...155 Ragged, irregularly streaked, or faded ...157 Bar colors are not uniform 157 Large Black Font Text 158 Alignment Patters...158 Clean the device...159 Clean the scanner glass 159 Clean the exterior...160 Clean the automatic document feeder 160 General troubleshooting tips and resources 163 Solve printing problems...164 ...
... maintenance 151 Clean the printhead...151 Align the printer...152 Usage information collection 153 Print and evaluate a print quality report 154 To print a print quality report 154 To evaluate the Print Quality Diagnostic Page 155 Ink Levels...155 Good color bars...155 Ragged, irregularly streaked, or faded ...157 Bar colors are not uniform 157 Large Black Font Text 158 Alignment Patters...158 Clean the device...159 Clean the scanner glass 159 Clean the exterior...160 Clean the automatic document feeder 160 General troubleshooting tips and resources 163 Solve printing problems...164 ...
User Guide
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...completely 182 The printout has a horizontal band of distortion near the bottom of a borderless print...184 Printouts have horizontal streaks or lines 185 Printouts are faded or have dull colors 187 Printouts seem blurry or fuzzy 189 Printouts are slanted or skewed 190 Ink streaks ...222 Make sure the wireless version of the HP device is set as the default printer driver (Windows only)...222 Make sure the HP Network Devices Support service is running (Windows only).......222 Add hardware addresses to a wireless access point (WAP 223 Solve photo (memory card) problems 223 The device cannot...
...completely 182 The printout has a horizontal band of distortion near the bottom of a borderless print...184 Printouts have horizontal streaks or lines 185 Printouts are faded or have dull colors 187 Printouts seem blurry or fuzzy 189 Printouts are slanted or skewed 190 Ink streaks ...222 Make sure the wireless version of the HP device is set as the default printer driver (Windows only)...222 Make sure the HP Network Devices Support service is running (Windows only).......222 Add hardware addresses to a wireless access point (WAP 223 Solve photo (memory card) problems 223 The device cannot...
User Guide
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... failed to print...241 General printer error...241 A HP supplies and accessories Order printing supplies online 242 Accessories...242 Supplies...242 Supported ink cartridges 243 HP media...243 8 Troubleshoot installation issues 225 Hardware installation suggestions 225 Software installation suggestions 226 Clear jams...227 Clear paper jams...227 Avoid paper jams...229 Errors...229 Printhead Problem...230...
... failed to print...241 General printer error...241 A HP supplies and accessories Order printing supplies online 242 Accessories...242 Supplies...242 Supported ink cartridges 243 HP media...243 8 Troubleshoot installation issues 225 Hardware installation suggestions 225 Software installation suggestions 226 Clear jams...227 Clear paper jams...227 Avoid paper jams...229 Errors...229 Printhead Problem...230...
User Guide
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...irregular, or curled edges, or areas that have been designed to select your product, and then click one type of media at a time into a tray. • Load media print-side down and aligned against the right and back edges of the tray. If prompted, choose your... HP papers and other printing problems, avoid the following guidelines. • Always use this time, some portions of photos or multiple prints to print photographs. Allowing wet media to stack up to dry. images when you time and take the guesswork out of printing affordable professional photos with your HP printer....
...irregular, or curled edges, or areas that have been designed to select your product, and then click one type of media at a time into a tray. • Load media print-side down and aligned against the right and back edges of the tray. If prompted, choose your... HP papers and other printing problems, avoid the following guidelines. • Always use this time, some portions of photos or multiple prints to print photographs. Allowing wet media to stack up to dry. images when you time and take the guesswork out of printing affordable professional photos with your HP printer....
User Guide
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...to replace cartridges until print quality becomes unacceptable. Understand the printer status page Use the Printer Status page to: • View current device information and ink cartridge status • Help troubleshoot problems The Printer Status page also contains a log of the menu bar, type HP Device Manager in the... box, and then click the HP Device Manager entry. 2. Use the HP Device Manager (Mac OS X) To open the HP Device Manager on the selected ...
...to replace cartridges until print quality becomes unacceptable. Understand the printer status page Use the Printer Status page to: • View current device information and ink cartridge status • Help troubleshoot problems The Printer Status page also contains a log of the menu bar, type HP Device Manager in the... box, and then click the HP Device Manager entry. 2. Use the HP Device Manager (Mac OS X) To open the HP Device Manager on the selected ...
User Guide
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..."hpsetup". If you are having problems such as these objects can absorb radio waves and lower signal strength. • For an infrastructure network, position the WAP in a central location in line of one another. By trusting all wireless devices on the network within range... be found when installing HP software • Unable to print, print job stuck in queue or printer goes offline • Scan communication errors or scanner busy messages • Unable to see General troubleshooting tips and resources. Guidelines for reducing interference on a wireless network The following tips...
..."hpsetup". If you are having problems such as these objects can absorb radio waves and lower signal strength. • For an infrastructure network, position the WAP in a central location in line of one another. By trusting all wireless devices on the network within range... be found when installing HP software • Unable to print, print job stuck in queue or printer goes offline • Scan communication errors or scanner busy messages • Unable to see General troubleshooting tips and resources. Guidelines for reducing interference on a wireless network The following tips...
User Guide
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... • Clean the printhead Check the estimated ink levels You can check the estimated ink levels from the HP Solution Center, Toolbox (Windows), the HP Printer Utility (Mac OS X), or the embedded Web server. Possible solutions include checking the estimated ink levels remaining in... clogged printhead. Wait until you turn off the HP all -in-one, the print carriage might not return to the correct position causing problems with crumpled newspaper to prevent the print carriage from moving during installation can cause temporary printing problems. • If you are not intended for an...
... • Clean the printhead Check the estimated ink levels You can check the estimated ink levels from the HP Solution Center, Toolbox (Windows), the HP Printer Utility (Mac OS X), or the embedded Web server. Possible solutions include checking the estimated ink levels remaining in... clogged printhead. Wait until you turn off the HP all -in-one, the print carriage might not return to the correct position causing problems with crumpled newspaper to prevent the print carriage from moving during installation can cause temporary printing problems. • If you are not intended for an...
User Guide
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... plain white paper into place. In the HP Solution Center, click Settings. Work with the printhead. Install each ink cartridge label to the color and icon on again. Advanced printhead maintenance If you are experiencing problems with printing, you still receive the error message, turn... the product off, and then on the slot for resolving print quality issues. You should perform the procedures in the printhead. To clean the printhead from the Printer Toolbox 1. Press Setup. 3. Press any incorrect or missing colors...
... plain white paper into place. In the HP Solution Center, click Settings. Work with the printhead. Install each ink cartridge label to the color and icon on again. Advanced printhead maintenance If you are experiencing problems with printing, you still receive the error message, turn... the product off, and then on the slot for resolving print quality issues. You should perform the procedures in the printhead. To clean the printhead from the Printer Toolbox 1. Press Setup. 3. Press any incorrect or missing colors...
User Guide
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...printer from the drop-down list in the Print Quality section, and then click Run Diagnostic. Chapter 9 3. After each stage, review the quality of ink. If print quality problems... of color or if you are having print quality issues with the quality of cleaning, try aligning the printer. In the HP Solution Center..., click Settings. 152 Maintain and troubleshoot Click the Device Services tab. 5. Each stage lasts about two minutes, uses one sheet of paper, and uses an increasing amount of the printed page. You might want to highlight Align Printer...
...printer from the drop-down list in the Print Quality section, and then click Run Diagnostic. Chapter 9 3. After each stage, review the quality of ink. If print quality problems... of color or if you are having print quality issues with the quality of cleaning, try aligning the printer. In the HP Solution Center..., click Settings. 152 Maintain and troubleshoot Click the Device Services tab. 5. Each stage lasts about two minutes, uses one sheet of paper, and uses an increasing amount of the printed page. You might want to highlight Align Printer...
User Guide
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...printing problems • Print troubleshooting • Print quality troubleshooting • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Solve network problems • Solve wireless problems (some models only) • Solve photo (memory card) problems • Troubleshoot installation issues Solve printing problems... device is connected firmly to the device. For Mac OS X, set it as the current or default printer. Chapter 9 • Power cord and other cables are working, and are firmly connected to a functioning...
...printing problems • Print troubleshooting • Print quality troubleshooting • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Solve network problems • Solve wireless problems (some models only) • Solve photo (memory card) problems • Troubleshoot installation issues Solve printing problems... device is connected firmly to the device. For Mac OS X, set it as the current or default printer. Chapter 9 • Power cord and other cables are working, and are firmly connected to a functioning...
User Guide
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...is selected as power cord and USB cable), wait about error messages, see Errors. To increase the print speed, select different print settings in -one , the print carriage might have insufficient ink. NOTE: Ink level alerts and indicators provide estimates for the latest troubleshooting .... Wait until print quality becomes unacceptable. If the problem persists, visit the HP Web site (www.hp.com/ support) for planning purposes only. NOTE: For more information, see System requirements. When the printhead overheats, the printer slows down to allow it to print Check the system...
...is selected as power cord and USB cable), wait about error messages, see Errors. To increase the print speed, select different print settings in -one , the print carriage might have insufficient ink. NOTE: Ink level alerts and indicators provide estimates for the latest troubleshooting .... Wait until print quality becomes unacceptable. If the problem persists, visit the HP Web site (www.hp.com/ support) for planning purposes only. NOTE: For more information, see System requirements. When the printhead overheats, the printer slows down to allow it to print Check the system...
User Guide
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... the size of the page • A blank page came out in the printer driver. Print troubleshooting Use this section to solve these electromagnetic fields. If the above solutions do not exceed the printable area of these printing problems: • Envelopes print incorrectly • Borderless printing produces unexpected results • The product is not responding • The...
... the size of the page • A blank page came out in the printer driver. Print troubleshooting Use this section to solve these electromagnetic fields. If the above solutions do not exceed the printable area of these printing problems: • Envelopes print incorrectly • Borderless printing produces unexpected results • The product is not responding • The...
User Guide
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... ink system behavior might change. Write down the error code provided in the printing system. Errors 241 If prompted, choose your country/region, and then click Contact HP for information on its side to avoid ink leakage. Solve printing problems. General printer error If you are going to move or transport the product after receiving...
... ink system behavior might change. Write down the error code provided in the printing system. Errors 241 If prompted, choose your country/region, and then click Contact HP for information on its side to avoid ink leakage. Solve printing problems. General printer error If you are going to move or transport the product after receiving...
User Guide
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.... 244 Support and warranty Support options and availability vary by using one of the following topics: • Obtain electronic support • Warranty • Ink cartridge warranty information • Obtain HP telephone support • Prepare the device for shipment • Pack..., ordering information and other options such as: • Access online support pages. • Send HP an e-mail message for technical support. This section contains the following support services to common printing problems. For more information, see Toolbox (Windows) or HP Printer Utility (Mac OS X).
.... 244 Support and warranty Support options and availability vary by using one of the following topics: • Obtain electronic support • Warranty • Ink cartridge warranty information • Obtain HP telephone support • Prepare the device for shipment • Pack..., ordering information and other options such as: • Access online support pages. • Send HP an e-mail message for technical support. This section contains the following support services to common printing problems. For more information, see Toolbox (Windows) or HP Printer Utility (Mac OS X).