Wired/Wireless Networking Guide
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...the Basic troubleshooting section and are two indicator lights, one that is detected, the printed test report will include recommendations that blinks. b. Open the HP Solution Center software. 2. Make sure that the computer...One Series a. On the HP device's control panel, press the Setup ( ) button. HP Officejet 6500 All-in the window. HP Officejet Pro 8000 Printer Series On the HP device's control panel, press and hold the ( ) Wireless button, press ( ) Resume button two times, and then release all buttons. NOTE: The diagnostic test might help solve the problem...
...the Basic troubleshooting section and are two indicator lights, one that is detected, the printed test report will include recommendations that blinks. b. Open the HP Solution Center software. 2. Make sure that the computer...One Series a. On the HP device's control panel, press the Setup ( ) button. HP Officejet 6500 All-in the window. HP Officejet Pro 8000 Printer Series On the HP device's control panel, press and hold the ( ) Wireless button, press ( ) Resume button two times, and then release all buttons. NOTE: The diagnostic test might help solve the problem...
Wired/Wireless Networking Guide
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...port on and which wireless network your AirPort connection, click System Preferences in the list of the screen. Printer Series HP Officejet 6500 a. On the HP device's control All-in English.) B. HP Officejet Pro Press ( ) Wireless button. 8000 Printer Series After the page has been printed, check the Network ...can access the embedded Web server (EWS) 8 Solving wireless (802.11) problems 2. The connection status should change to Connected. Follow the steps described in the menu bar at the beginning of the HP device. Click Start, click Control Panel, point to Settings...
...port on and which wireless network your AirPort connection, click System Preferences in the list of the screen. Printer Series HP Officejet 6500 a. On the HP device's control All-in English.) B. HP Officejet Pro Press ( ) Wireless button. 8000 Printer Series After the page has been printed, check the Network ...can access the embedded Web server (EWS) 8 Solving wireless (802.11) problems 2. The connection status should change to Connected. Follow the steps described in the menu bar at the beginning of the HP device. Click Start, click Control Panel, point to Settings...
Wired/Wireless Networking Guide
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.... 3. If you are using the HP device over the network (such as to scan or print) to Settings, and then click Printers or Printers and Faxes. - Click Start, click Control Panel, and then double-click Printers. 2. Select the HP device, and the click Print Queue. 3. If you can access the.... Solving wireless (802.11) problems 9 To access the EWS On your computer, open the Web browser you cannot access the EWS or are sure both the computer and HP device have the HP software installed, you from your firewall settings to allow the computer and HP Officejet/Officejet Pro device...
.... 3. If you are using the HP device over the network (such as to scan or print) to Settings, and then click Printers or Printers and Faxes. - Click Start, click Control Panel, and then double-click Printers. 2. Select the HP device, and the click Print Queue. 3. If you can access the.... Solving wireless (802.11) problems 9 To access the EWS On your computer, open the Web browser you cannot access the EWS or are sure both the computer and HP device have the HP software installed, you from your firewall settings to allow the computer and HP Officejet/Officejet Pro device...
Wired/Wireless Networking Guide
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..., your firewall might be a problem with your Printers or Printers and Faxes folder. On the Windows taskbar, click Start, select Programs or All Programs, select HP, select the folder for help. Make sure the wireless version of the HP Officejet/Officejet Pro device is more information see "Configure your firewall to a wireless connection any print jobs currently in your network...
..., your firewall might be a problem with your Printers or Printers and Faxes folder. On the Windows taskbar, click Start, select Programs or All Programs, select HP, select the folder for help. Make sure the wireless version of the HP Officejet/Officejet Pro device is more information see "Configure your firewall to a wireless connection any print jobs currently in your network...
Wired/Wireless Networking Guide
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... configure the firewall port settings and how to add HP files to differentiate between your HP device and your HP device and might be found when installing HP software • Unable to print, print job stuck in queue or printer goes offline • Scan communication errors or scanner ...can block network communication between incoming and outgoing ports, but some do not have already successfully installed HP software and experience problems, try the following ports are having problems such as a trusted software by your firewall to your computer The firewall might need to use. ...
... configure the firewall port settings and how to add HP files to differentiate between your HP device and your HP device and might be found when installing HP software • Unable to print, print job stuck in queue or printer goes offline • Scan communication errors or scanner ...can block network communication between incoming and outgoing ports, but some do not have already successfully installed HP software and experience problems, try the following ports are having problems such as a trusted software by your firewall to your computer The firewall might need to use. ...
Wired/Wireless Networking Guide
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Hewlett-Packard limited warranty statement HP product Software Media Printer Print or Ink cartridges Printheads (only applies to products with customer replaceable printheads) Accessories Duration of limited warranty 90 days 1 year Until the HP ink is depleted or the "end ...printer for additional warranty services, such as applicable, a defective product which the manufacturer cannot disclaim, or allow limitations on -site service, may not apply to the customer or any other problems, including those defects that arise as a result of limited warranty 1. This warranty does not cover HP...
Hewlett-Packard limited warranty statement HP product Software Media Printer Print or Ink cartridges Printheads (only applies to products with customer replaceable printheads) Accessories Duration of limited warranty 90 days 1 year Until the HP ink is depleted or the "end ...printer for additional warranty services, such as applicable, a defective product which the manufacturer cannot disclaim, or allow limitations on -site service, may not apply to the customer or any other problems, including those defects that arise as a result of limited warranty 1. This warranty does not cover HP...
User Guide
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... maintenance 151 Clean the printhead...151 Align the printer...152 Usage information collection 153 Print and evaluate a print quality report 154 To print a print quality report 154 To evaluate the Print Quality Diagnostic Page 155 Ink Levels...155 Good color bars...155 Ragged, irregularly streaked, or faded ...157 Bar colors are not uniform 157 Large Black Font Text 158 Alignment Patters...158 Clean the device...159 Clean the scanner glass 159 Clean the exterior...160 Clean the automatic document feeder 160 General troubleshooting tips and resources 163 Solve printing problems...164 ...
... maintenance 151 Clean the printhead...151 Align the printer...152 Usage information collection 153 Print and evaluate a print quality report 154 To print a print quality report 154 To evaluate the Print Quality Diagnostic Page 155 Ink Levels...155 Good color bars...155 Ragged, irregularly streaked, or faded ...157 Bar colors are not uniform 157 Large Black Font Text 158 Alignment Patters...158 Clean the device...159 Clean the scanner glass 159 Clean the exterior...160 Clean the automatic document feeder 160 General troubleshooting tips and resources 163 Solve printing problems...164 ...
User Guide
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...completely 182 The printout has a horizontal band of distortion near the bottom of a borderless print...184 Printouts have horizontal streaks or lines 185 Printouts are faded or have dull colors 187 Printouts seem blurry or fuzzy 189 Printouts are slanted or skewed 190 Ink streaks ...222 Make sure the wireless version of the HP device is set as the default printer driver (Windows only)...222 Make sure the HP Network Devices Support service is running (Windows only).......222 Add hardware addresses to a wireless access point (WAP 223 Solve photo (memory card) problems 223 The device cannot...
...completely 182 The printout has a horizontal band of distortion near the bottom of a borderless print...184 Printouts have horizontal streaks or lines 185 Printouts are faded or have dull colors 187 Printouts seem blurry or fuzzy 189 Printouts are slanted or skewed 190 Ink streaks ...222 Make sure the wireless version of the HP device is set as the default printer driver (Windows only)...222 Make sure the HP Network Devices Support service is running (Windows only).......222 Add hardware addresses to a wireless access point (WAP 223 Solve photo (memory card) problems 223 The device cannot...
User Guide
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... printer error...241 A HP supplies and accessories Order printing supplies online 242 Accessories...242 Supplies...242 Supported ink cartridges 243 HP media...243 8 Troubleshoot installation issues 225 Hardware installation suggestions 225 Software installation suggestions 226 Clear jams...227 Clear paper jams...227 Avoid paper jams...229 Errors...229 Printhead Problem...230 Incompatible Printhead...230 Printhead problem...
... printer error...241 A HP supplies and accessories Order printing supplies online 242 Accessories...242 Supplies...242 Supported ink cartridges 243 HP media...243 8 Troubleshoot installation issues 225 Hardware installation suggestions 225 Software installation suggestions 226 Clear jams...227 Clear paper jams...227 Avoid paper jams...229 Errors...229 Printhead Problem...230 Incompatible Printhead...230 Printhead problem...
User Guide
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...only. Tips for longer lasting documents. Great for supported media. • Load only one of the shopping links on the page. To order HP papers and other printing problems, avoid the following guidelines. • Always use this paper with your country/region,...print media For the best results, observe the following media: ◦ Multipart forms ◦ Media that in this time, some portions of the HP Web site are long lasting and vivid, print after print. images when you time and take the guesswork out of printing affordable professional photos with any inkjet printer...
...only. Tips for longer lasting documents. Great for supported media. • Load only one of the shopping links on the page. To order HP papers and other printing problems, avoid the following guidelines. • Always use this paper with your country/region,...print media For the best results, observe the following media: ◦ Multipart forms ◦ Media that in this time, some portions of the HP Web site are long lasting and vivid, print after print. images when you time and take the guesswork out of printing affordable professional photos with any inkjet printer...
User Guide
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... device, and find information about returning and recycling used printing supplies. Understand the printer status page Use the Printer Status page to: • View current device information and ink cartridge status • Help troubleshoot problems The Printer Status page also contains a log of the menu bar, type HP Device Manager in the Dock. Chapter 8 • Clean...
... device, and find information about returning and recycling used printing supplies. Understand the printer status page Use the Printer Status page to: • View current device information and ink cartridge status • Help troubleshoot problems The Printer Status page also contains a log of the menu bar, type HP Device Manager in the Dock. Chapter 8 • Clean...
User Guide
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... printer status on your computer The firewall might be found when installing HP software • Unable to print, print job stuck in the device. 2. If you are using an ad hoc wireless ...one another. On your HP device from the internet. If the HP software cannot find the HP device during installation (and you know the HP device is the default, ad hoc network created by the HP..., look for a different network, you do not have already successfully installed HP software and experience problems, try the following steps: Reset the administrator password and network settings: Select Setup...
... printer status on your computer The firewall might be found when installing HP software • Unable to print, print job stuck in the device. 2. If you are using an ad hoc wireless ...one another. On your HP device from the internet. If the HP software cannot find the HP device during installation (and you know the HP device is the default, ad hoc network created by the HP..., look for a different network, you do not have already successfully installed HP software and experience problems, try the following steps: Reset the administrator password and network settings: Select Setup...
User Guide
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... the product for an extended period of box, with label facing down. • Turn off the HP all-in -one , the print carriage might not return to the correct position causing problems with crumpled newspaper to replace an ink cartridge, wait until they are needed. • Store ink...time installation. • If you need to prevent ink leaking from the print carriage or other damage from the HP Solution Center, Toolbox (Windows), the HP Printer Utility (Mac OS X), or the embedded Web server. The print carriage should not be caused by pressing the Power button. Related topics •...
... the product for an extended period of box, with label facing down. • Turn off the HP all-in -one , the print carriage might not return to the correct position causing problems with crumpled newspaper to replace an ink cartridge, wait until they are needed. • Store ink...time installation. • If you need to prevent ink leaking from the print carriage or other damage from the HP Solution Center, Toolbox (Windows), the HP Printer Utility (Mac OS X), or the embedded Web server. The print carriage should not be caused by pressing the Power button. Related topics •...
User Guide
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...printer Clean the printhead If your printed... 8. This might have a problem with ink cartridges 151 Load ...of paper. In the HP Solution Center, click Settings...Printer Toolbox 1. Press the down arrow button to do so for resolving print quality issues. Press Setup. 3. The product cleans the printhead. 5. Advanced printhead maintenance If you are experiencing problems with printing..., you still receive the error message, turn the product off, and then on again. This process uses ink to attempt to be cleaned. Press any incorrect or missing colors...color...
...printer Clean the printhead If your printed... 8. This might have a problem with ink cartridges 151 Load ...of paper. In the HP Solution Center, click Settings...Printer Toolbox 1. Press the down arrow button to do so for resolving print quality issues. Press Setup. 3. The product cleans the printhead. 5. Advanced printhead maintenance If you are experiencing problems with printing..., you still receive the error message, turn the product off, and then on again. This process uses ink to attempt to be cleaned. Press any incorrect or missing colors...color...
User Guide
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...two minutes, uses one sheet of paper, and uses an increasing amount of cleaning. Click the Device Settings tab, click Device Services in the Print Quality section, and then click Run Diagnostic. You might want to use this feature when the printer status report shows streaking...HP Solution Center, click Settings. 152 Maintain and troubleshoot In the Print Properties dialog box, click the Features tab, and then click Printer Services. After each stage, review the quality of color or if you are satisfied with your printouts. If print quality problems persist after you are having print...
...two minutes, uses one sheet of paper, and uses an increasing amount of cleaning. Click the Device Settings tab, click Device Services in the Print Quality section, and then click Run Diagnostic. You might want to use this feature when the printer status report shows streaking...HP Solution Center, click Settings. 152 Maintain and troubleshoot In the Print Properties dialog box, click the Features tab, and then click Printer Services. After each stage, review the quality of color or if you are satisfied with your printouts. If print quality problems persist after you are having print...
User Guide
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...Printers folder. Troubleshooting topics • Solve printing problems • Print troubleshooting • Print quality troubleshooting • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Solve network problems • Solve wireless problems (some models only) • Solve photo (memory card) problems • Troubleshoot installation issues Solve printing problems...X (v10.5) open System Preferences, select Print & Fax, and then select the device from the Default Printer drop-down unexpectedly Check the power and ...
...Printers folder. Troubleshooting topics • Solve printing problems • Print troubleshooting • Print quality troubleshooting • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Solve network problems • Solve wireless problems (some models only) • Solve photo (memory card) problems • Troubleshoot installation issues Solve printing problems...X (v10.5) open System Preferences, select Print & Fax, and then select the device from the Default Printer drop-down unexpectedly Check the power and ...
User Guide
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...improperly turn off the HP all-in-one by pressing the Power button located on the product. NOTE: Turn off a power strip. For more information about 20 seconds, and reconnect the cables. Insufficient ink may be running low on ink. Solve printing problems 165 Clean the printhead ... information, or product fixes and updates. For more information, see System requirements. When the printhead overheats, the printer slows down to allow it to print Check the system configuration and resources Make sure the computer meets the minimum system requirements for the device. For ...
...improperly turn off the HP all-in-one by pressing the Power button located on the product. NOTE: Turn off a power strip. For more information about 20 seconds, and reconnect the cables. Insufficient ink may be running low on ink. Solve printing problems 165 Clean the printhead ... information, or product fixes and updates. For more information, see System requirements. When the printhead overheats, the printer slows down to allow it to print Check the system configuration and resources Make sure the computer meets the minimum system requirements for the device. For ...
User Guide
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...page, make sure the margin settings for specific help. If the above solutions do not exceed the printable area of these printing problems: • Envelopes print incorrectly • Borderless printing produces unexpected results • The product is less than the media that is not responding • The product...wrong order • The margins are using. • Make sure the media size selected in the printer driver match the size of the page • A blank page came out in the printer driver. Check the media size • Content on a page might be caused by USB cables) ...
...page, make sure the margin settings for specific help. If the above solutions do not exceed the printable area of these printing problems: • Envelopes print incorrectly • Borderless printing produces unexpected results • The product is less than the media that is not responding • The product...wrong order • The margins are using. • Make sure the media size selected in the printer driver match the size of the page • A blank page came out in the printer driver. Check the media size • Content on a page might be caused by USB cables) ...
User Guide
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... might change. If prompted, choose your country/region, and then click Contact HP for technical support. The product has nearly maximized the ink service capacity. Write down the error code provided in the printing system. Errors 241 Solve printing problems. General printer error If you are going to move or transport the product after receiving...
... might change. If prompted, choose your country/region, and then click Contact HP for technical support. The product has nearly maximized the ink service capacity. Write down the error code provided in the printing system. Errors 241 Solve printing problems. General printer error If you are going to move or transport the product after receiving...
User Guide
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... prompted, choose your questions. • Connect with an HP technician by using one of the following topics: • Obtain electronic support • Warranty • Ink cartridge warranty information • Obtain HP telephone support • Prepare the device for technical support....HP an e-mail message for answers to your country/region, and then click Contact HP for information on calling for shipment • Pack the device Obtain electronic support To find support and warranty information, go to common printing problems. For more information, see Toolbox (Windows) or HP Printer...
... prompted, choose your questions. • Connect with an HP technician by using one of the following topics: • Obtain electronic support • Warranty • Ink cartridge warranty information • Obtain HP telephone support • Prepare the device for technical support....HP an e-mail message for answers to your country/region, and then click Contact HP for information on calling for shipment • Pack the device Obtain electronic support To find support and warranty information, go to common printing problems. For more information, see Toolbox (Windows) or HP Printer...