HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 4
slow performance (opening and closing apps), lock-ups, Microsoft Blue Screen error codes, read or write failures Note any noises such as clicking or clunking Record any Failure IDs from running diagnostics If possible, perform a backup ... Does the drive fail the Diagnostic test? NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? YES Does the drive fail the Diagnostic test? YES Run F2 Quick/Short Diagnostic Test Try reseating drive & check...
slow performance (opening and closing apps), lock-ups, Microsoft Blue Screen error codes, read or write failures Note any noises such as clicking or clunking Record any Failure IDs from running diagnostics If possible, perform a backup ... Does the drive fail the Diagnostic test? NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? YES Does the drive fail the Diagnostic test? YES Run F2 Quick/Short Diagnostic Test Try reseating drive & check...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
Page 92
... battery calibration), video memory, and the WLAN module status. If the battery fails the test, contact support to report the issue and purchase a replacement battery. ● System Tune-Up-This group of the battery and calibrates the battery if necessary. NOTE: If you want to stop a diagnostics... the physical condition of the hard drive, and then checks all data in every sector of the screen, press esc. If the test detects a damaged sector, it reports an error, replace the memory modules immediately. ● Battery test-This test analyzes the condition of additional tests checks ...
... battery calibration), video memory, and the WLAN module status. If the battery fails the test, contact support to report the issue and purchase a replacement battery. ● System Tune-Up-This group of the battery and calibrates the battery if necessary. NOTE: If you want to stop a diagnostics... the physical condition of the hard drive, and then checks all data in every sector of the screen, press esc. If the test detects a damaged sector, it reports an error, replace the memory modules immediately. ● Battery test-This test analyzes the condition of additional tests checks ...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
Page 97
...: ● Creating recovery media and backups ● Restoring and recovering your computer must have an optical drive with HP Recovery Manager software. From the Start screen, type help, and then select Help and Support. The backup can also be used to perform system recovery if ... to customize the system or restore the factory image if you successfully set up the computer, create HP Recovery media. See Creating HP Recovery media on the computer. After you replace the hard drive. ● Only one set of personal information. Then it reinstalls the operating system...
...: ● Creating recovery media and backups ● Restoring and recovering your computer must have an optical drive with HP Recovery Manager software. From the Start screen, type help, and then select Help and Support. The backup can also be used to perform system recovery if ... to customize the system or restore the factory image if you successfully set up the computer, create HP Recovery media. See Creating HP Recovery media on the computer. After you replace the hard drive. ● Only one set of personal information. Then it reinstalls the operating system...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
Page 99
...use the Factory Reset option, you created or by deleting all hardware- Using HP Recovery media, you can choose from one of HP Recovery media to restore the factory image to the replacement drive. The HP Recovery partition (select models only) allows System Recovery and Minimized Image Recovery. If...If you can only be used if the computer hard drive fails. To start HP Recovery Manager from the HP website. If you have not already created recovery media, see Creating HP Recovery media on -screen instructions. This type of your country or region, and follow the on page ...
...use the Factory Reset option, you created or by deleting all hardware- Using HP Recovery media, you can choose from one of HP Recovery media to restore the factory image to the replacement drive. The HP Recovery partition (select models only) allows System Recovery and Minimized Image Recovery. If...If you can only be used if the computer hard drive fails. To start HP Recovery Manager from the HP website. If you have not already created recovery media, see Creating HP Recovery media on -screen instructions. This type of your country or region, and follow the on page ...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
Page 103
... more than an hour. ● Verify the amount of free space on -screen instructions to improve the security of personal information. ◦ After you add many files-for example, if you have to replace, such as installing software, running utilities, or changing Windows settings. Depending on ...page 96. To copy the entire screen, press prt sc. 3. The screen image is hard to re-enter your information to an optional external ...
... more than an hour. ● Verify the amount of free space on -screen instructions to improve the security of personal information. ◦ After you add many files-for example, if you have to replace, such as installing software, running utilities, or changing Windows settings. Depending on ...page 96. To copy the entire screen, press prt sc. 3. The screen image is hard to re-enter your information to an optional external ...
User Guide - Ubuntu
Page 26
...the computer is unresponsive and you are unable to use the preceding shutdown procedure, try the following conditions: ● When you need to replace the battery or to access components inside the computer ● When you are connecting an external hardware device that does not connect to a... and disconnected from external power, and then remove the battery if the computer includes a user-replaceable battery. When Hibernation is initiated, your work is initiated, the power lights blink and the screen clears. Shut down the computer under any of the top panel, and then click Shut Down...
...the computer is unresponsive and you are unable to use the preceding shutdown procedure, try the following conditions: ● When you need to replace the battery or to access components inside the computer ● When you are connecting an external hardware device that does not connect to a... and disconnected from external power, and then remove the battery if the computer includes a user-replaceable battery. When Hibernation is initiated, your work is initiated, the power lights blink and the screen clears. Shut down the computer under any of the top panel, and then click Shut Down...
User Guide - Ubuntu
Page 28
...Quick Setup section of the battery in this product cannot be easily replaced by HP, or a compatible battery purchased from the computer, the computer automatically switches to battery power and the screen brightness decreases to conserve battery life. You can customize Power Settings to...percentage of remaining battery charge when the computer is running on the computer, screen brightness, external devices connected to the computer, and other factors. Using Power Settings Power Settings is disconnected from HP. 20 Chapter 5 Managing power The battery in , as needed. Factory-...
...Quick Setup section of the battery in this product cannot be easily replaced by HP, or a compatible battery purchased from the computer, the computer automatically switches to battery power and the screen brightness decreases to conserve battery life. You can customize Power Settings to...percentage of remaining battery charge when the computer is running on the computer, screen brightness, external devices connected to the computer, and other factors. Using Power Settings Power Settings is disconnected from HP. 20 Chapter 5 Managing power The battery in , as needed. Factory-...
User Guide - Ubuntu
Page 30
...● Save your work and shut down when you are not using . ● Decrease screen brightness. ● Initiate Suspend or Hibernation, or shut down the computer. Exit Hibernation by ...following devices: ● AC adapter ● Optional power adapter purchased as an accessory from HP Resolving a low battery level when a charged battery is on the computer. Resolving a low...when the computer cannot exit Hibernation When the computer lacks sufficient power to external power. 2. Replace the discharged battery with a charged battery. 3. Turn off wireless and local area network (LAN...
...● Save your work and shut down when you are not using . ● Decrease screen brightness. ● Initiate Suspend or Hibernation, or shut down the computer. Exit Hibernation by ...following devices: ● AC adapter ● Optional power adapter purchased as an accessory from HP Resolving a low battery level when a charged battery is on the computer. Resolving a low...when the computer cannot exit Hibernation When the computer lacks sufficient power to external power. 2. Replace the discharged battery with a charged battery. 3. Turn off wireless and local area network (LAN...
User Guide - Ubuntu
Page 31
... of fire or burns, do not short external contacts; Connect the computer to battery power. ● The screen brightness is turned on the computer, screen brightness, external devices connected to the Regulatory, Safety and Environmental Notices for one month or more than 50 percent..., recharge the battery before using it if it , HP recommends purchasing a new battery when the storage capacity indicator turns green-yellow. When you connect the computer to external AC power, the following conditions: WARNING! Replacing the battery Computer battery life varies, depending on power ...
... of fire or burns, do not short external contacts; Connect the computer to battery power. ● The screen brightness is turned on the computer, screen brightness, external devices connected to the Regulatory, Safety and Environmental Notices for one month or more than 50 percent..., recharge the battery before using it if it , HP recommends purchasing a new battery when the storage capacity indicator turns green-yellow. When you connect the computer to external AC power, the following conditions: WARNING! Replacing the battery Computer battery life varies, depending on power ...
User Guide - Windows 7
Page 42
... System and Security > Power Options, and then select a power plan from HP. Removing a user-replaceable battery WARNING! To start HP Power Manager, select Start > Control Panel > Hardware and Sound > HP Power Manager. To prevent loss of information. Slide the battery lock latch (1),...display brightness, external devices connected to suit your needs. Automatically balances performance with the computer, a replacement battery provided by reducing system performance and screen brightness. ● High Performance. You can cause loss of information, save your own plan. CAUTION:...
... System and Security > Power Options, and then select a power plan from HP. Removing a user-replaceable battery WARNING! To start HP Power Manager, select Start > Control Panel > Hardware and Sound > HP Power Manager. To prevent loss of information. Slide the battery lock latch (1),...display brightness, external devices connected to suit your needs. Automatically balances performance with the computer, a replacement battery provided by reducing system performance and screen brightness. ● High Performance. You can cause loss of information, save your own plan. CAUTION:...
User Guide - Windows 7
Page 50
... files and folders on your drive is not contiguous (sequential) and, because of your computer. However, depending on -screen instructions. 40 Chapter 8 Maintaining your computer HP recommends defragmenting your hard drive at any time. To run Disk Defragmenter: 1. Also, as Disk Defragmenter and Disk Cleanup... As you start Disk Defragmenter, it is connected to an external hard drive, initiate Sleep and allow the screen to clear, or properly disconnect the external hard drive. Improving performance Everyone wants a fast computer and by replacing a hard drive or adding memory.
... files and folders on your drive is not contiguous (sequential) and, because of your computer. However, depending on -screen instructions. 40 Chapter 8 Maintaining your computer HP recommends defragmenting your hard drive at any time. To run Disk Defragmenter: 1. Also, as Disk Defragmenter and Disk Cleanup... As you start Disk Defragmenter, it is connected to an external hard drive, initiate Sleep and allow the screen to clear, or properly disconnect the external hard drive. Improving performance Everyone wants a fast computer and by replacing a hard drive or adding memory.
User Guide - Windows 7
Page 64
...have recent copies of your settings. Display the screen you want to back up, from a birthday party. ◦ Before using antivirus software to remove a malicious program. ◦ After adding information that is hard to replace, such as installing software, running utilities, or ...changing Windows settings. To create a screen shot: 1. Depending on files sizes, it may be prompted for your permission or password for...
...have recent copies of your settings. Display the screen you want to back up, from a birthday party. ◦ Before using antivirus software to remove a malicious program. ◦ After adding information that is hard to replace, such as installing software, running utilities, or ...changing Windows settings. To create a screen shot: 1. Depending on files sizes, it may be prompted for your permission or password for...
User Guide - Windows 7
Page 75
...section 26 play, pause, resume 26 previous track or section 26 switch screen image 26 volume down 26 volume mute 26 volume up 26 wireless 26...) jack 5, 20 B backing up software and information 47 backups 52 battery conserving power 34 disposing 34 replacing 35 storing 34 battery bay, identifying 12 battery information, finding 33 battery lock latch, identifying 12 battery power...devices, connecting 22 hot keys description 26 reveal system information 26 using 26 HP and third-party software updates, installing 47 HP Recovery Manager 55 hubs 37 I input power 58 installing critical security updates...
...section 26 play, pause, resume 26 previous track or section 26 switch screen image 26 volume down 26 volume mute 26 volume up 26 wireless 26...) jack 5, 20 B backing up software and information 47 backups 52 battery conserving power 34 disposing 34 replacing 35 storing 34 battery bay, identifying 12 battery information, finding 33 battery lock latch, identifying 12 battery power...devices, connecting 22 hot keys description 26 reveal system information 26 using 26 HP and third-party software updates, installing 47 HP Recovery Manager 55 hubs 37 I input power 58 installing critical security updates...
User Guide - Windows 8.1
Page 53
... should be easily replaced by HP, or a compatible battery purchased from HP. Removing a user-replaceable battery WARNING! If the computer has a charged battery installed and the AC adapter is off and unplugged from the list. To access battery information, from the computer, the computer automatically switches to battery power and the screen brightness decreases to...
... should be easily replaced by HP, or a compatible battery purchased from HP. Removing a user-replaceable battery WARNING! If the computer has a charged battery installed and the AC adapter is off and unplugged from the list. To access battery information, from the computer, the computer automatically switches to battery power and the screen brightness decreases to...
User Guide - Windows 8.1
Page 54
... disable, or remove any external media cards that is no longer holding a charge, run Battery Check in Power Options. ● Remove a user-replaceable battery from the computer if it will not be used or charged for conserving battery power and maximizing battery life: ● Lower the brightness on... the display. ● Select the Power saver setting in HP Support Assistant. Remove the battery (3) from the Start screen, type support, select the HP Support Assistant app, and then select Battery and performance.
... disable, or remove any external media cards that is no longer holding a charge, run Battery Check in Power Options. ● Remove a user-replaceable battery from the computer if it will not be used or charged for conserving battery power and maximizing battery life: ● Lower the brightness on... the display. ● Select the Power saver setting in HP Support Assistant. Remove the battery (3) from the Start screen, type support, select the HP Support Assistant app, and then select Battery and performance.
User Guide - Windows 8.1
Page 55
... expansion device. ● Connect an optional power adapter purchased as an accessory from the Start screen, type support, and then select the HP Support Assistant app. Replace the discharged user-replaceable battery with a charged battery, or connect the AC adapter to the computer and to exit ... Resolving a low battery level when the computer cannot exit Hibernation When the computer lacks sufficient power to external power. 2. Storing a user-replaceable battery CAUTION: To reduce the risk of time. If a computer will be checked every 6 months. Disposing of in the Sleep state,...
... expansion device. ● Connect an optional power adapter purchased as an accessory from the Start screen, type support, and then select the HP Support Assistant app. Replace the discharged user-replaceable battery with a charged battery, or connect the AC adapter to the computer and to exit ... Resolving a low battery level when the computer cannot exit Hibernation When the computer lacks sufficient power to external power. 2. Storing a user-replaceable battery CAUTION: To reduce the risk of time. If a computer will be checked every 6 months. Disposing of in the Sleep state,...
User Guide - Windows 8.1
Page 56
... ● When performing a backup or recovery When you to charge. ● The screen brightness increases. ● The power meter icon on the Windows desktop changes appearance. Replacing a user-replaceable battery Battery Check in the computer box. Do not charge the computer battery while you ...; The battery begins to replace the battery when an internal cell is possibly covered by HP, or a compatible AC adapter purchased from HP. The computer does not use only the AC adapter provided with the computer, a replacement AC adapter provided by an HP warranty, instructions include a ...
... ● When performing a backup or recovery When you to charge. ● The screen brightness increases. ● The power meter icon on the Windows desktop changes appearance. Replacing a user-replaceable battery Battery Check in the computer box. Do not charge the computer battery while you ...; The battery begins to replace the battery when an internal cell is possibly covered by HP, or a compatible AC adapter purchased from HP. The computer does not use only the AC adapter provided with the computer, a replacement AC adapter provided by an HP warranty, instructions include a ...
User Guide - Windows 8.1
Page 57
Connect the AC adapter to be replaced. Be sure to the computer and the connection from the Start screen, type smart, and then select Intel® Smart Connect Technology. The Shut down command closes all open apps such as emails. Contact support ...returns the computer to a USB or video port ● When the computer will be unused and disconnected from external power for information about obtaining a replacement AC power adapter. If a network connection is in Hibernation, you have immediate access to your software content with Intel Smart Connect Technology (select models...
Connect the AC adapter to be replaced. Be sure to the computer and the connection from the Start screen, type smart, and then select Intel® Smart Connect Technology. The Shut down command closes all open apps such as emails. Contact support ...returns the computer to a USB or video port ● When the computer will be unused and disconnected from external power for information about obtaining a replacement AC power adapter. If a network connection is in Hibernation, you have immediate access to your software content with Intel Smart Connect Technology (select models...
User Guide - Windows 8.1
Page 58
...seconds. ● Disconnect the computer from external power. ● On models with lightweight graphicsprocessing demands run in the lower-left corner of the screen, select Shut down, and then select Shut down . - Click Settings, click the Power icon, and then click Shut down . Typically,... 3D and gaming applications run on the higher-performance GPU, and applications with a user-replaceable battery, remove the battery. NOTE: Due to hardware limitations, some applications can change the mode an application uses (High Performance or Power...
...seconds. ● Disconnect the computer from external power. ● On models with lightweight graphicsprocessing demands run in the lower-left corner of the screen, select Shut down, and then select Shut down . - Click Settings, click the Power icon, and then click Shut down . Typically,... 3D and gaming applications run on the higher-performance GPU, and applications with a user-replaceable battery, remove the battery. NOTE: Due to hardware limitations, some applications can change the mode an application uses (High Performance or Power...
User Guide - Windows 8.1
Page 71
... Manager examines the computer and determines the required storage capacity for the programs. HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive. ● Only one set of blank DVD discs that were installed at the ...backups 1. See Creating HP Recovery media on the computer. From the Start screen, type help, and then select Help and Support. Use the Windows tools to create recovery media after you can be created. Creating HP Recovery media HP Recovery Manager is corrupted or has been replaced. Or instead you ...
... Manager examines the computer and determines the required storage capacity for the programs. HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive. ● Only one set of blank DVD discs that were installed at the ...backups 1. See Creating HP Recovery media on the computer. From the Start screen, type help, and then select Help and Support. Use the Windows tools to create recovery media after you can be created. Creating HP Recovery media HP Recovery Manager is corrupted or has been replaced. Or instead you ...