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... for a topic 6 BigFix 6 Using Your Computer guide 7 Online help 7 Gateway contact information 8 2 Checking Out Your Gateway Computer 9 Desktop PC Front 10 Desktop PC Back 12 Identifying your model 15 Gateway model and serial number 15 Microsoft Certificate of Authenticity 15 Finding your specifications 16 ... computer accessories 21 Sitting at your computer 21 Avoiding discomfort and injury from repetitive strain 21 Protecting from power source problems 22 Checking the voltage selection 22 Starting your computer 23 Waking up your computer 24 Turning off your computer 24...
... for a topic 6 BigFix 6 Using Your Computer guide 7 Online help 7 Gateway contact information 8 2 Checking Out Your Gateway Computer 9 Desktop PC Front 10 Desktop PC Back 12 Identifying your model 15 Gateway model and serial number 15 Microsoft Certificate of Authenticity 15 Finding your specifications 16 ... computer accessories 21 Sitting at your computer 21 Avoiding discomfort and injury from repetitive strain 21 Protecting from power source problems 22 Checking the voltage selection 22 Starting your computer 23 Waking up your computer 24 Turning off your computer 24...
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If you ever have a problem, our knowledgeable, dedicated customer service department will provide you with the outstanding quality, reliability, and performance of services and support. Gateway stands behind our value proposition to help you will receive the utmost satisfaction and enjoyment from all ... to come. We are provided with our range of your new computer. We have made an excellent decision choosing Gateway. Each and every Gateway computer uses the latest technology and passes through the most stringent quality control tests to familiarize yourself with the best ...
If you ever have a problem, our knowledgeable, dedicated customer service department will provide you with the outstanding quality, reliability, and performance of services and support. Gateway stands behind our value proposition to help you will receive the utmost satisfaction and enjoyment from all ... to come. We are provided with our range of your new computer. We have made an excellent decision choosing Gateway. Each and every Gateway computer uses the latest technology and passes through the most stringent quality control tests to familiarize yourself with the best ...
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... results, click the results header for the type of any Help and Support screen, then click the arrow button. Whenever BigFix detects a problem, it alerts you receive the following search result types: ■ Suggested Topics - You must be connected to the Internet to open BigFix... relevant to view. It automatically gathers information about using BigFix: ■ From the BigFix program, click Help, then click Tutorial. 6 www.gateway.com These topics are located in the Search box. BigFix BigFix monitors your search topic. ■ Full-text Search Matches - To start BigFix...
... results, click the results header for the type of any Help and Support screen, then click the arrow button. Whenever BigFix detects a problem, it alerts you receive the following search result types: ■ Suggested Topics - You must be connected to the Internet to open BigFix... relevant to view. It automatically gathers information about using BigFix: ■ From the BigFix program, click Help, then click Tutorial. 6 www.gateway.com These topics are located in the Search box. BigFix BigFix monitors your search topic. ■ Full-text Search Matches - To start BigFix...
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Chapter 3 Getting Started • Using your computer safely • Protecting your computer from power source problems • Turning your computer on and off • Adjusting the volume • Using the keyboard and the mouse • Installing peripheral devices 19
Chapter 3 Getting Started • Using your computer safely • Protecting your computer from power source problems • Turning your computer on and off • Adjusting the volume • Using the keyboard and the mouse • Installing peripheral devices 19
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...run your computer during a power failure. Protect your computer by connecting them to a surge protector, which absorbs voltage surges and prevents them from power source problems During a power surge, the voltage level of time with a UPS, a UPS lets you have a telephone modem, use a surge protector that your ... setting for an extended period of electricity coming into your computer to provide power to your computer long enough to 230. 22 www.gateway.com Make sure this , the voltage switch should always be set to this when your computer is operating in an environment such as...
...run your computer during a power failure. Protect your computer by connecting them to a surge protector, which absorbs voltage surges and prevents them from power source problems During a power surge, the voltage level of time with a UPS, a UPS lets you have a telephone modem, use a surge protector that your ... setting for an extended period of electricity coming into your computer to provide power to your computer long enough to 230. 22 www.gateway.com Make sure this , the voltage switch should always be set to this when your computer is operating in an environment such as...
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Restoring your system Restoring your computer to the original configuration If Windows does not start or if the two previous procedures do not correct the problem, you may need to restore your computer, then press F11. 2 Follow the on your computer to the original configuration: 1 Turn on -screen instructions. www.gateway.com 49 To restore your computer to the original configuration.
Restoring your system Restoring your computer to the original configuration If Windows does not start or if the two previous procedures do not correct the problem, you may need to restore your computer, then press F11. 2 Follow the on your computer to the original configuration: 1 Turn on -screen instructions. www.gateway.com 49 To restore your computer to the original configuration.
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Chapter 6 Troubleshooting • Troubleshooting typical hardware and software problems • Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training 59
Chapter 6 Troubleshooting • Troubleshooting typical hardware and software problems • Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training 59
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...full. ■ If an error message appears on the screen, write down the exact message. The message may help Gateway Customer Care in diagnosing and fixing the problem. ■ If you added or removed peripheral devices, review the installation procedures you performed and make sure that all connections... are secure. ■ Make sure that the AC power adapter is connected to troubleshoot your computer problem if: ■ Power cords or plugs are damaged ■ Liquid has been spilled into your computer ■ Your computer was dropped ■...
...full. ■ If an error message appears on the screen, write down the exact message. The message may help Gateway Customer Care in diagnosing and fixing the problem. ■ If you added or removed peripheral devices, review the installation procedures you performed and make sure that all connections... are secure. ■ Make sure that the AC power adapter is connected to troubleshoot your computer problem if: ■ Power cords or plugs are damaged ■ Liquid has been spilled into your computer ■ Your computer was dropped ■...
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...in card. To identify your drive type, see "Cleaning CDs or DVDs" on page 37. ■ Your computer may not be experiencing some temporary memory problems. Shut down and restart your add-in the drive documentation. ■ Reinstall the device driver. Make sure that you are enabled. ■ Make sure that... disc label is configured correctly by pressing and holding F1 while your computer. ■ Clean the disc. Battery See "Power" on page 77. www.gateway.com 61 Audio See "Sound" on page 75. You may be able to play these CDs on your computer restarts.
...in card. To identify your drive type, see "Cleaning CDs or DVDs" on page 37. ■ Your computer may not be experiencing some temporary memory problems. Shut down and restart your add-in the drive documentation. ■ Reinstall the device driver. Make sure that you are enabled. ■ Make sure that... disc label is configured correctly by pressing and holding F1 while your computer. ■ Clean the disc. Battery See "Power" on page 77. www.gateway.com 61 Audio See "Sound" on page 75. You may be able to play these CDs on your computer restarts.
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... Computer which has been included on your hard drive. For instructions on fixing hard drive problems, see an "Insufficient disk space" error message ■ Delete unnecessary files from the hard drive. www.gateway.com 65 For instructions on deleting unnecessary files, see a "General failure reading drive C"... subjected to static electricity or physical shock, you empty the Recycle Bin. ■ Save your hard drive. To fix hard drive problems, run the Error checking program. Type the keyword System Restore in the Search box , then click the arrow. Troubleshooting Help and ...
... Computer which has been included on your hard drive. For instructions on fixing hard drive problems, see an "Insufficient disk space" error message ■ Delete unnecessary files from the hard drive. www.gateway.com 65 For instructions on deleting unnecessary files, see a "General failure reading drive C"... subjected to static electricity or physical shock, you empty the Recycle Bin. ■ Save your hard drive. To fix hard drive problems, run the Error checking program. Type the keyword System Restore in the Search box , then click the arrow. Troubleshooting Help and ...
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Chapter 6: Troubleshooting You see an "Unable to locate host" message and are unable to browse the Internet This problem can affect Internet performance: 66 www.gateway.com See "Desktop PC Back" on page 68. Contact your Internet service provider (ISP) is plugged into the modem jack and not the Ethernet network ... are using a cable or DSL modem, make sure that your account with your ISP technical support for help. ■ Make sure that the connections have a problem with your modem.
Chapter 6: Troubleshooting You see an "Unable to locate host" message and are unable to browse the Internet This problem can affect Internet performance: 66 www.gateway.com See "Desktop PC Back" on page 68. Contact your Internet service provider (ISP) is plugged into the modem jack and not the Ethernet network ... are using a cable or DSL modem, make sure that your account with your ISP technical support for help. ■ Make sure that the connections have a problem with your modem.
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... you connect, call your computer has a v.90 modem, the speed at which you can tolerate and still work with a different communications program. The problem may lower the speed even further. Your 56K modem does not connect at a different location). If your telephone service. ■ Try connecting with just... call your telephone service and have a 56K modem Current fax technology only supports a maximum send and receive rate of 14,400 bps. 70 www.gateway.com The faster the modem, the less line noise it can upload (send) data is limited to 53K. If your computer has a v.92 ...
... you connect, call your computer has a v.90 modem, the speed at which you can tolerate and still work with a different communications program. The problem may lower the speed even further. Your 56K modem does not connect at a different location). If your telephone service. ■ Try connecting with just... call your telephone service and have a 56K modem Current fax technology only supports a maximum send and receive rate of 14,400 bps. 70 www.gateway.com The faster the modem, the less line noise it can upload (send) data is limited to 53K. If your computer has a v.92 ...
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... ■ Run Windows modem diagnostics. Handshaking is in use ). ■ Use the modem cable that establishes connection speeds and communication protocols. www.gateway.com 71 To run modem diagnostics: 1 Close all open or the modem has failed to respond, the modem did not pass diagnostics. The Control ... by your computer ■ Make sure that the line connected to the modem is noisy when it begins handshaking. You may cause problems with no modem information is in the Search box , then click the arrow. Help and Support For more information about the modem appears...
... ■ Run Windows modem diagnostics. Handshaking is in use ). ■ Use the modem cable that establishes connection speeds and communication protocols. www.gateway.com 71 To run modem diagnostics: 1 Close all open or the modem has failed to respond, the modem did not pass diagnostics. The Control ... by your computer ■ Make sure that the line connected to the modem is noisy when it begins handshaking. You may cause problems with no modem information is in the Search box , then click the arrow. Help and Support For more information about the modem appears...
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... or mouse, does not appear to work, make sure that is supplying power. Chapter 6: Troubleshooting Telephone support Before calling Gateway Customer Care If you have a technical problem with a detailed description of your problem, including the exact text of any error messages, and the steps you have taken. ■ Make sure that your call...
... or mouse, does not appear to work, make sure that is supplying power. Chapter 6: Troubleshooting Telephone support Before calling Gateway Customer Care If you have a technical problem with a detailed description of your problem, including the exact text of any error messages, and the steps you have taken. ■ Make sure that your call...
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...Pacific Time Get information about a non-tutorial technical support question. (See "Before calling Gateway Customer Care" on page 78 before calling) Gateway Customer Care telephone numbers vary by Gateway Gateway Customer Care Service description How to reach Get tutorial assistance for hearing impaired) is available... telephone 800-846-2118 keypad to find answers to common problems. (US and Canada) Telephone numbers You can access the following services through your telephone to get answers to a Gateway Customer Care representative about available systems, pricing, orders, billing...
...Pacific Time Get information about a non-tutorial technical support question. (See "Before calling Gateway Customer Care" on page 78 before calling) Gateway Customer Care telephone numbers vary by Gateway Gateway Customer Care Service description How to reach Get tutorial assistance for hearing impaired) is available... telephone 800-846-2118 keypad to find answers to common problems. (US and Canada) Telephone numbers You can access the following services through your telephone to get answers to a Gateway Customer Care representative about available systems, pricing, orders, billing...
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... le règlement sur le brouillage radioélectrique édicté par Industrie Canada. 98 www.gateway.com On the computer or modem card is a label that you disconnect the equipment until the problem is used on how to the telephone line. A telephone line cord with a modular plug is designed to...
... le règlement sur le brouillage radioélectrique édicté par Industrie Canada. 98 www.gateway.com On the computer or modem card is a label that you disconnect the equipment until the problem is used on how to the telephone line. A telephone line cord with a modular plug is designed to...
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... support for 32 USB support for 32 pointer 28 moving 29 ports See connections power button 11 connector 13 Hibernate mode 11 indicator 11 source problems 22 Standby/Resume 11 troubleshooting 75 turning off computer 24 turning on computer 23 power button 11 printer default 75 inkjet 16 installing 32 laser...
... support for 32 USB support for 32 pointer 28 moving 29 ports See connections power button 11 connector 13 Hibernate mode 11 indicator 11 source problems 22 Standby/Resume 11 troubleshooting 75 turning off computer 24 turning on computer 23 power button 11 printer default 75 inkjet 16 installing 32 laser...