EMC PowerEdge Servers Troubleshooting Guide
Page 4
... support NVME PCIe drives 49 12 Gbps hard drive does not support in SAS 6ir RAID controllers 49 Hard drives cannot be added to the existing RAID 10 Array 50 PERC battery discharging...50 PERC battery failure message is displayed in ESM log 51 Creating non-raid disks for storage purpose...52 Firmware or Physical disks out-of-date...52 Cannot boot to Windows due to foreign configuration 52 Offline or missing virtual drives with preserved cache error message 52 Expanding RAID array...
... support NVME PCIe drives 49 12 Gbps hard drive does not support in SAS 6ir RAID controllers 49 Hard drives cannot be added to the existing RAID 10 Array 50 PERC battery discharging...50 PERC battery failure message is displayed in ESM log 51 Creating non-raid disks for storage purpose...52 Firmware or Physical disks out-of-date...52 Cannot boot to Windows due to foreign configuration 52 Offline or missing virtual drives with preserved cache error message 52 Expanding RAID array...
EMC PowerEdge Servers Troubleshooting Guide
Page 5
... Unable to connect to iDRAC port through a switch...99 Lifecycle Controller is not recognizing USB in UEFI mode 99 Guidance on remote desktop services ...99 Chapter 6: Troubleshooting operating system issues 100 How to install the operating system on a Dell PowerEdge Server 100 Locating the VMware and Windows licensing...100 Troubleshooting blue screen errors or BSODs...100 Troubleshooting a Purple Screen of Death or PSOD...101 Troubleshooting no boot issues for Windows operating systems 101 No boot device found error message is displayed...
... Unable to connect to iDRAC port through a switch...99 Lifecycle Controller is not recognizing USB in UEFI mode 99 Guidance on remote desktop services ...99 Chapter 6: Troubleshooting operating system issues 100 How to install the operating system on a Dell PowerEdge Server 100 Locating the VMware and Windows licensing...100 Troubleshooting blue screen errors or BSODs...100 Troubleshooting a Purple Screen of Death or PSOD...101 Troubleshooting no boot issues for Windows operating systems 101 No boot device found error message is displayed...
EMC PowerEdge Servers Troubleshooting Guide
Page 8
... Integrated Dell Remote Access Controller User's Guide. www.dell.com/poweredgemanuals For information about updating drivers and firmware, see the RACADM CLI Guide for your system Task Document Location Setting up your system For more information about Redfish and its protocol, supported schema, and Redfish Eventing implemented in the table. 2. www.dell.com/support/drivers For information about setting up , using, and troubleshooting OpenManage, see the Dell OpenManage Systems Management Overview Guide. Table 1. Click the documentation link...
... Integrated Dell Remote Access Controller User's Guide. www.dell.com/poweredgemanuals For information about updating drivers and firmware, see the RACADM CLI Guide for your system Task Document Location Setting up your system For more information about Redfish and its protocol, supported schema, and Redfish Eventing implemented in the table. 2. www.dell.com/support/drivers For information about setting up , using, and troubleshooting OpenManage, see the Dell OpenManage Systems Management Overview Guide. Table 1. Click the documentation link...
EMC PowerEdge Servers Troubleshooting Guide
Page 18
... 18 Running diagnostics Alternatively, press to www.dell.com/supportassist. This information is detected, SupportAssist automatically opens a support case with SupportAssist Dell EMC SupportAssist is booting, press to select System Utilities → Hardware Diagnostics. The available benefits vary depending on the Dell EMC Service entitlement purchased for your system hardware without requiring additional equipment or risking data loss. The diagnostics test your Dell EMC server, storage, and networking devices. When an issue is used...
... 18 Running diagnostics Alternatively, press to www.dell.com/supportassist. This information is detected, SupportAssist automatically opens a support case with SupportAssist Dell EMC SupportAssist is booting, press to select System Utilities → Hardware Diagnostics. The available benefits vary depending on the Dell EMC Service entitlement purchased for your system hardware without requiring additional equipment or risking data loss. The diagnostics test your Dell EMC server, storage, and networking devices. When an issue is used...
EMC PowerEdge Servers Troubleshooting Guide
Page 22
... PSA diagnostics. 4. Remove and reinstall your hard drive. 2. BIST --(s) The hard drive is showing 1. If failure continues, contact Dell Technical Support. 22 Running diagnostics PSA/ePSA error codes (continued) Error number (PSA and ePSA) Error message Description Steps cable and reseat the power cable to the latest BIOS version. 2. UEFI BIOS) 1. an incorrect status in the notebooks. 1. Update to the latest BIOS version. 4. If the error persists, ensure that may involve the main ePSA 2000-0212 (Not used with (x) system board of...
... PSA diagnostics. 4. Remove and reinstall your hard drive. 2. BIST --(s) The hard drive is showing 1. If failure continues, contact Dell Technical Support. 22 Running diagnostics PSA/ePSA error codes (continued) Error number (PSA and ePSA) Error message Description Steps cable and reseat the power cable to the latest BIOS version. 2. UEFI BIOS) 1. an incorrect status in the notebooks. 1. Update to the latest BIOS version. 4. If the error persists, ensure that may involve the main ePSA 2000-0212 (Not used with (x) system board of...
EMC PowerEdge Servers Troubleshooting Guide
Page 39
... in the iDRAC Graphical User Interface (GUI), under Virtual Console. Restart the system. Save the setting, and reboot the server. 13. Troubleshooting external connections Before troubleshooting any external devices, ensure that all attached USB devices, and disconnect them . 2. Results If the tests run successfully, the problem is configured as Automatic or Standard OS Use. 5. Troubleshooting the video subsystem Prerequisites NOTE: Ensure that USB Management Port Mode is not related to the monitor. 2. Disconnect the keyboard...
... in the iDRAC Graphical User Interface (GUI), under Virtual Console. Restart the system. Save the setting, and reboot the server. 13. Troubleshooting external connections Before troubleshooting any external devices, ensure that all attached USB devices, and disconnect them . 2. Results If the tests run successfully, the problem is configured as Automatic or Standard OS Use. 5. Troubleshooting the video subsystem Prerequisites NOTE: Ensure that USB Management Port Mode is not related to the monitor. 2. Disconnect the keyboard...
EMC PowerEdge Servers Troubleshooting Guide
Page 40
... the driver is configured with an NTFS or an FAT32 file system with a USB Type A/A cable. 2. If the system is not accessible, reset the NVRAM_CLR jumper inside your USB storage device is installed, ensure that all troubleshooting fails, see the Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanuals Steps 1. Troubleshooting iDRAC Direct - In the iDRAC Settings Utility, ensure that USB Management Port Mode is functioning, enter System Setup, verify that you are enabled on each USB device one...
... the driver is configured with an NTFS or an FAT32 file system with a USB Type A/A cable. 2. If the system is not accessible, reset the NVRAM_CLR jumper inside your USB storage device is installed, ensure that all troubleshooting fails, see the Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanuals Steps 1. Troubleshooting iDRAC Direct - In the iDRAC Settings Utility, ensure that USB Management Port Mode is functioning, enter System Setup, verify that you are enabled on each USB device one...
EMC PowerEdge Servers Troubleshooting Guide
Page 44
... safety guidelines listed in the After working USB key. 9. Reseat the fan or the fan's power cable. 2. Follow the procedure listed in the Safety instructions section. 2. Troubleshooting an internal USB key Prerequisites CAUTION: Many repairs may only be done by a certified service technician. Turn off the system and attached peripherals, and disconnect the system from the fan speed offset or minimum fan speed. Run the command racadm help section. 44 Troubleshooting hardware issues Read...
... safety guidelines listed in the After working USB key. 9. Reseat the fan or the fan's power cable. 2. Follow the procedure listed in the Safety instructions section. 2. Troubleshooting an internal USB key Prerequisites CAUTION: Many repairs may only be done by a certified service technician. Turn off the system and attached peripherals, and disconnect the system from the fan speed offset or minimum fan speed. Run the command racadm help section. 44 Troubleshooting hardware issues Read...
EMC PowerEdge Servers Troubleshooting Guide
Page 49
... errors. Update the system BIOS to display the available actions. 4. Update the RAID controller drivers and firmware 5. Importing or clearing foreign configurations using the VD mgmt menu When a foreign configuration exists, the BIOS screen displays the message Foreign configuration(s) found on the right side of NVMe PCIe SSD in the system, see Replacing and configuring hardware. • For configuring and managing the PCIe SSD adapter, see Configuring And Managing Your NVMe PCIe SSD Adapter. 12 Gbps hard drive does not support in SAS 6ir RAID controllers...
... errors. Update the system BIOS to display the available actions. 4. Update the RAID controller drivers and firmware 5. Importing or clearing foreign configurations using the VD mgmt menu When a foreign configuration exists, the BIOS screen displays the message Foreign configuration(s) found on the right side of NVMe PCIe SSD in the system, see Replacing and configuring hardware. • For configuring and managing the PCIe SSD adapter, see Configuring And Managing Your NVMe PCIe SSD Adapter. 12 Gbps hard drive does not support in SAS 6ir RAID controllers...
EMC PowerEdge Servers Troubleshooting Guide
Page 57
... the error code. If the problem persists, call , keep the SupportAssist report and the troubleshooting logs ready. NOTE: To export information about the status of the MegaCli tool for Windows and Linux? Download the appropriate version of the RAID controller and the connected hard drives, use the command ./MegaCli64 -AdpEventLog -IncludeDeleted -f deleted.txt -aALL. If the diagnostics fail, call Dell Technical Support for the following commands: • To create the RAID controller logs in Windows, use the command MegaCli...
... the error code. If the problem persists, call , keep the SupportAssist report and the troubleshooting logs ready. NOTE: To export information about the status of the MegaCli tool for Windows and Linux? Download the appropriate version of the RAID controller and the connected hard drives, use the command ./MegaCli64 -AdpEventLog -IncludeDeleted -f deleted.txt -aALL. If the diagnostics fail, call Dell Technical Support for the following commands: • To create the RAID controller logs in Windows, use the command MegaCli...
EMC PowerEdge Servers Troubleshooting Guide
Page 58
... or clear the foreign configuration. 6. Troubleshooting an optical drive Prerequisites CAUTION: Many repairs may only be done by your warranty. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 5. Steps 1. For information about firmware installation, see the driver installation section. You can also use the BIOS Configuration Utility or Dell OpenManage storage management application to servicing that the integrated SATA controller and the drive's SATA port are...
... or clear the foreign configuration. 6. Troubleshooting an optical drive Prerequisites CAUTION: Many repairs may only be done by your warranty. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 5. Steps 1. For information about firmware installation, see the driver installation section. You can also use the BIOS Configuration Utility or Dell OpenManage storage management application to servicing that the integrated SATA controller and the drive's SATA port are...
EMC PowerEdge Servers Troubleshooting Guide
Page 74
... configuration. The order of the virtual disk. 3. NOTE: When creating virtual disks using software RAID controllers, the information related to the physical disks linked to expand the list of the controllers displayed in displaying the information does not cause any limitation. Select Start. 6. Select OK to replace. NOTE: RAID 10 virtual disk reconfiguration operation is enumerated or displayed on Storage Management after a short delay. In the Virtual Disk Management window, select Virtual Disk # and press the down-arrow key until Physical Disks...
... configuration. The order of the virtual disk. 3. NOTE: When creating virtual disks using software RAID controllers, the information related to the physical disks linked to expand the list of the controllers displayed in displaying the information does not cause any limitation. Select Start. 6. Select OK to replace. NOTE: RAID 10 virtual disk reconfiguration operation is enumerated or displayed on Storage Management after a short delay. In the Virtual Disk Management window, select Virtual Disk # and press the down-arrow key until Physical Disks...
EMC PowerEdge Servers Troubleshooting Guide
Page 87
... the registry back-up of the cluster. Failing to Enable these settings on Dell Servers which are part of existing registry , refer https://support.microsoft.com/en-in/help/322756/how-to-back-upand-restore-the-registry-in-windows MS link on how to have the update enabled on all the cluster nodes. Troubleshooting hardware issues 87 shared storage 14G servers as planned post the above...
... the registry back-up of the cluster. Failing to Enable these settings on Dell Servers which are part of existing registry , refer https://support.microsoft.com/en-in/help/322756/how-to-back-upand-restore-the-registry-in-windows MS link on how to have the update enabled on all the cluster nodes. Troubleshooting hardware issues 87 shared storage 14G servers as planned post the above...
EMC PowerEdge Servers Troubleshooting Guide
Page 102
... located, an error message-No boot device found -is online in the PERC BIOS. b. Reboot the server in a bootable device-RAID, USB key, DVD, or ISO file-contain instructions to start . To check if the hard drive is part of the RAID array Hard dive is unable to boot a bootable device. If the issue persists, use the msconfig utility to identify the disrupting service or application by enabling services and startup applications one at a time and rebooting the server until the server fails to boot...
... located, an error message-No boot device found -is online in the PERC BIOS. b. Reboot the server in a bootable device-RAID, USB key, DVD, or ISO file-contain instructions to start . To check if the hard drive is part of the RAID array Hard dive is unable to boot a bootable device. If the issue persists, use the msconfig utility to identify the disrupting service or application by enabling services and startup applications one at a time and rebooting the server until the server fails to boot...
EMC PowerEdge Servers Troubleshooting Guide
Page 103
... only perform troubleshooting and simple repairs as directed by Dell is booting. Read and follow the safety instructions that the server is not covered by a certified service technician. For more information on removing and installing hardware components, see your product documentation, or as authorized in the POST mode. Either the system BIOS is a series of -date, or the server needs a reboot for the settings to take up . Power required may...
... only perform troubleshooting and simple repairs as directed by Dell is booting. Read and follow the safety instructions that the server is not covered by a certified service technician. For more information on removing and installing hardware components, see your product documentation, or as authorized in the POST mode. Either the system BIOS is a series of -date, or the server needs a reboot for the settings to take up . Power required may...
EMC PowerEdge Servers Troubleshooting Guide
Page 104
... the defective part, contact Dell Technical Support with information about the event and error messages generated by verifying that the server is lit amber, see your system's Owner's manual at the top of an Office 365 page. 3. Сopy the site URL from the server including the power cable. Reseat the control panel connector. 10. Migrating to OneDrive for Business using the jumper. Check the LCD screen or LED indicators for...
... the defective part, contact Dell Technical Support with information about the event and error messages generated by verifying that the server is lit amber, see your system's Owner's manual at the top of an Office 365 page. 3. Сopy the site URL from the server including the power cable. Reseat the control panel connector. 10. Migrating to OneDrive for Business using the jumper. Check the LCD screen or LED indicators for...
EMC Installation and Service Manual
Page 4
...the processor...64 Installing heat sink module...65 System board...67 Removing the system board...67 Installing the system board...69 Entering the System Service Tag by using the Service Menu 70 Entering the system Service Tag by using System Setup 71 Control panel...71 Removing the control panel...71 Installing the control panel...72 Power button module...73 Removing power button module...73 Installing power button module...74 6 Jumpers and connectors ...76 System board jumpers and connectors...76 System board jumper settings...77 Disabling forgotten password...78 7 Technical specifications...
...the processor...64 Installing heat sink module...65 System board...67 Removing the system board...67 Installing the system board...69 Entering the System Service Tag by using the Service Menu 70 Entering the system Service Tag by using System Setup 71 Control panel...71 Removing the control panel...71 Installing the control panel...72 Power button module...73 Removing power button module...73 Installing power button module...74 6 Jumpers and connectors ...76 System board jumpers and connectors...76 System board jumper settings...77 Disabling forgotten password...78 7 Technical specifications...
EMC Installation and Service Manual
Page 89
... used the correct path name. Diagnostic error messages Error messages AUXILIARY DEVICE FAILURE BAD COMMAND OR FILE NAME CACHE DISABLED DUE TO FAILURE CD DRIVE CONTROLLER FAILURE Description The touchpad or external mouse may emit a series of Flashes / Beep codes 2,1 2,2 2,3 2,4 2,5 Problem description Faulty system board Faulty system board, power supply unit (PSU), or cabling Faulty system board, CPU, or DIMMS Faulty coin cell battery BIOS Recovery 2,6 CPU 2,7 Memory 3,3 Memory 3,5 Memory 3,6 BIOS Recovery 3,7 BIOS Recovery Faults Faulty system board Faulty system board...
... used the correct path name. Diagnostic error messages Error messages AUXILIARY DEVICE FAILURE BAD COMMAND OR FILE NAME CACHE DISABLED DUE TO FAILURE CD DRIVE CONTROLLER FAILURE Description The touchpad or external mouse may emit a series of Flashes / Beep codes 2,1 2,2 2,3 2,4 2,5 Problem description Faulty system board Faulty system board, power supply unit (PSU), or cabling Faulty system board, CPU, or DIMMS Faulty coin cell battery BIOS Recovery 2,6 CPU 2,7 Memory 3,3 Memory 3,5 Memory 3,6 BIOS Recovery 3,7 BIOS Recovery Faults Faulty system board Faulty system board...
EMC Installation and Service Manual
Page 92
...; If the hard drive is your data regularly. The reserve battery that the cables are corrupted. Run the System Memory tests and the Keyboard Controller test in resolving this problem, please note this system have failed at booting this checkpoint and contact Dell Technical Support CMOS checksum error CPU fan failure System fan failure Hard-disk drive failure Keyboard failure No boot device available Description The computer failed to charge the battery. S.M.A.R.T error, possible hard disk drive failure. 92 System diagnostics and indicator codes For help in Dell Diagnostics or...
...; If the hard drive is your data regularly. The reserve battery that the cables are corrupted. Run the System Memory tests and the Keyboard Controller test in resolving this problem, please note this system have failed at booting this checkpoint and contact Dell Technical Support CMOS checksum error CPU fan failure System fan failure Hard-disk drive failure Keyboard failure No boot device available Description The computer failed to charge the battery. S.M.A.R.T error, possible hard disk drive failure. 92 System diagnostics and indicator codes For help in Dell Diagnostics or...
EMC Technical Specifications Guide
Page 20
...diagnostics and indicator codes Previous attempts at booting this checkpoint and contact Dell Technical Support CMOS checksum error CPU fan failure System fan failure Hard-disk drive failure Keyboard failure No boot device available Description The computer failed to complete the boot routine three consecutive times for the same error. RTC is your data regularly. Keyboard failure or loose cable. For help in Dell Diagnostics or Contact Dell. Possible hard disk drive failure during POST. Insert a disk into the drive and try again. System error messages System message Alert! CPU fan...
...diagnostics and indicator codes Previous attempts at booting this checkpoint and contact Dell Technical Support CMOS checksum error CPU fan failure System fan failure Hard-disk drive failure Keyboard failure No boot device available Description The computer failed to complete the boot routine three consecutive times for the same error. RTC is your data regularly. Keyboard failure or loose cable. For help in Dell Diagnostics or Contact Dell. Possible hard disk drive failure during POST. Insert a disk into the drive and try again. System error messages System message Alert! CPU fan...