Getting Started Guide
Page 10
... optional internal half height tape backup device Two RJ-45 (for integrated 1-GB NICs) 9-pin, DTE, 16550-compatible Four 4-pin, USB 2.0-compliant 15-pin VGA Two 4-pin, USB 2.0-compliant Two 4-pin, USB 2.0-compliant Matrox G200, integrated in a 3.5-inch carrier. Drives Hard drives Optical drive Tape drive Connectors Back NIC Serial... USB Video Front USB Internal USB Video Video type Video memory Up to four 3.5-inch hot-plug SAS or SATA internal drives or Up to four 3.5-inch ...
... optional internal half height tape backup device Two RJ-45 (for integrated 1-GB NICs) 9-pin, DTE, 16550-compatible Four 4-pin, USB 2.0-compliant 15-pin VGA Two 4-pin, USB 2.0-compliant Two 4-pin, USB 2.0-compliant Matrox G200, integrated in a 3.5-inch carrier. Drives Hard drives Optical drive Tape drive Connectors Back NIC Serial... USB Video Front USB Internal USB Video Video type Video memory Up to four 3.5-inch hot-plug SAS or SATA internal drives or Up to four 3.5-inch ...
Hardware Owner's Manual
Page 8
... System 147 Safety First-For You and Your System 147 Troubleshooting System Startup Failure 147 Troubleshooting External Connections 148 Troubleshooting the Video Subsystem 148 Troubleshooting a USB Device 148 Troubleshooting a Serial I/O Device 149 Troubleshooting a NIC 149 Troubleshooting a Wet System 150 8 Contents
... System 147 Safety First-For You and Your System 147 Troubleshooting System Startup Failure 147 Troubleshooting External Connections 148 Troubleshooting the Video Subsystem 148 Troubleshooting a USB Device 148 Troubleshooting a Serial I/O Device 149 Troubleshooting a NIC 149 Troubleshooting a Wet System 150 8 Contents
Hardware Owner's Manual
Page 9
... 152 Troubleshooting the System Battery 152 Troubleshooting Power Supplies 153 Troubleshooting System Cooling Problems 154 Troubleshooting a Fan 154 Troubleshooting System Memory 155 Troubleshooting an Internal USB Key 157 Troubleshooting an Optical Drive 158 Troubleshooting a Tape Backup Unit 159 Troubleshooting a Hard Drive 160 Troubleshooting a SAS or SAS RAID Controller . . . . 161 Troubleshooting Expansion...
... 152 Troubleshooting the System Battery 152 Troubleshooting Power Supplies 153 Troubleshooting System Cooling Problems 154 Troubleshooting a Fan 154 Troubleshooting System Memory 155 Troubleshooting an Internal USB Key 157 Troubleshooting an Optical Drive 158 Troubleshooting a Tape Backup Unit 159 Troubleshooting a Hard Drive 160 Troubleshooting a SAS or SAS RAID Controller . . . . 161 Troubleshooting Expansion...
Hardware Owner's Manual
Page 14
...LCD backlight lights blue during normal operating conditions and lights amber to the system. Item Indicator, Button, or Icon Connector 8 NMI button 9 USB connectors (2) 10 Front bezel Description Used to troubleshoot software and device driver errors when using certain operating systems. This button can be pressed using ...the end of a paper clip. The ports are USB 2.0-compliant. Use this button only if directed to signify when the system is turned off and can be turned on by the operating ...
...LCD backlight lights blue during normal operating conditions and lights amber to the system. Item Indicator, Button, or Icon Connector 8 NMI button 9 USB connectors (2) 10 Front bezel Description Used to troubleshoot software and device driver errors when using certain operating systems. This button can be pressed using ...the end of a paper clip. The ports are USB 2.0-compliant. Use this button only if directed to signify when the system is turned off and can be turned on by the operating ...
Hardware Owner's Manual
Page 20
...optional iDRAC6 Enterprise card. Connects up to the system. Generation 2 expansion cards. Item Indicator, Button, or Icon Connector 1 power supplies (2) 2 USB connectors (4) 3 Ethernet connectors (2) 4 video connector 5 serial connector 6 iDRAC6 Enterprise port (optional) 7 VFlash media slot (optional) 8 PCIe expansion...redundant power supply or a non-redundant power supply. Non-redundant power supply - 375 W Redundant power supply - 400 W Connects USB devices to five PCI Express. Connects a serial device to the system. 20 About Your System Connects a cable lock to the system...
...optional iDRAC6 Enterprise card. Connects up to the system. Generation 2 expansion cards. Item Indicator, Button, or Icon Connector 1 power supplies (2) 2 USB connectors (4) 3 Ethernet connectors (2) 4 video connector 5 serial connector 6 iDRAC6 Enterprise port (optional) 7 VFlash media slot (optional) 8 PCIe expansion...redundant power supply or a non-redundant power supply. Non-redundant power supply - 375 W Redundant power supply - 400 W Connects USB devices to five PCI Express. Connects a serial device to the system. 20 About Your System Connects a cable lock to the system...
Hardware Owner's Manual
Page 24
... your system. See "Getting Help" on the drives installed in recovery mode. See "Getting Help" on page 148. 24 About Your System See "Troubleshooting a USB Device" on page 177. system is in a normal Plug the system into a working off condition or a possible electrical outlet and press the pre-BIOS failure...operating condition after the system successfully boots to the operating system. See "Troubleshooting the Processor" on page 163. Possible video failure. Hard drive failure. Possible USB failure. Ensure that the diskette drive and hard drive are not lit after POST.
... your system. See "Getting Help" on the drives installed in recovery mode. See "Getting Help" on page 148. 24 About Your System See "Troubleshooting a USB Device" on page 177. system is in a normal Plug the system into a working off condition or a possible electrical outlet and press the pre-BIOS failure...operating condition after the system successfully boots to the operating system. See "Troubleshooting the Processor" on page 163. Possible video failure. Hard drive failure. Possible USB failure. Ensure that the diskette drive and hard drive are not lit after POST.
Hardware Owner's Manual
Page 34
... fault. Table 1-2. Review has experienced a fault. & clear SEL. E1812 Hard drive ## The specified hard drive removed. the system. Check connection. E1A1D Control panel USB cable to the USB cable not control panel is missing or bad. missing or bad. Check cable. E2010 Memory not detected. but unusable. Check DIMMs. Corrective Actions See...
... fault. Table 1-2. Review has experienced a fault. & clear SEL. E1812 Hard drive ## The specified hard drive removed. the system. Check connection. E1A1D Control panel USB cable to the USB cable not control panel is missing or bad. missing or bad. Check cable. E2010 Memory not detected. but unusable. Check DIMMs. Corrective Actions See...
Hardware Owner's Manual
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... "Troubleshooting System Memory" on page 148. for NIC settings. If a problem is available. Reseat the mouse or keyboard cable. Defective mouse or keyboard. See "Troubleshooting a USB Device" on page 155. Please ensure compatible bootable media is indicated, see "Troubleshooting a NIC" on page 149. The Management management software or Shared NIC interface...
... "Troubleshooting System Memory" on page 148. for NIC settings. If a problem is available. Reseat the mouse or keyboard cable. Defective mouse or keyboard. See "Troubleshooting a USB Device" on page 155. Please ensure compatible bootable media is indicated, see "Troubleshooting a NIC" on page 149. The Management management software or Shared NIC interface...
Hardware Owner's Manual
Page 43
...connector. Keyboard data line failure Keyboard stuck key failure Keyboard cable connector is improperly connected or the keyboard is in the system BIOS. The USB ports are disabled. Reboot to take the appropriate action to carry out the command. Note the information, and take the system out of .... Keyboard fuse has Overcurrent detected at the See "Getting Help" on page 57. Local keyboard may not work because all user accessible USB ports are disabled in manufacturing mode. If operating locally, power cycle the system and enter system setup program to enable the...
...connector. Keyboard data line failure Keyboard stuck key failure Keyboard cable connector is improperly connected or the keyboard is in the system BIOS. The USB ports are disabled. Reboot to take the appropriate action to carry out the command. Note the information, and take the system out of .... Keyboard fuse has Overcurrent detected at the See "Getting Help" on page 57. Local keyboard may not work because all user accessible USB ports are disabled in manufacturing mode. If operating locally, power cycle the system and enter system setup program to enable the...
Hardware Owner's Manual
Page 45
... in memory module is installed. Faulty or missing optical drive subsystem, hard drive, or hard-drive subsystem, or no bootable USB key installed. See "Using the System Setup Program and UEFI Boot Manager" on page 57 for information on page 108. The... current memory configuration may be intentionally set to minimum frequency. Information only. a valid configuration. Use a bootable USB key, CD, or hard drive. messages for power conservation. Ensure that the memory configuration. See "General Memory Module Installation Guidelines" on...
... in memory module is installed. Faulty or missing optical drive subsystem, hard drive, or hard-drive subsystem, or no bootable USB key installed. See "Using the System Setup Program and UEFI Boot Manager" on page 57 for information on page 108. The... current memory configuration may be intentionally set to minimum frequency. Information only. a valid configuration. Use a bootable USB key, CD, or hard drive. messages for power conservation. Ensure that the memory configuration. See "General Memory Module Installation Guidelines" on...
Hardware Owner's Manual
Page 47
...a Hard Drive" on page 108. device not found The operating system cannot Replace the optical medium, read from the hard drive, USB medium or device. Read fault Requested sector not found to the Replace the faulty drive. SATA port x device auto-sensing error The... SATA port. System Messages (continued) Message Causes Corrective Actions Quad rank DIMM Invalid memory detected after configuration. optical drive, or USB device, Ensure that the memory modules are or the requested sector is properly connected. defective. specified SATA port is no device connected...
...a Hard Drive" on page 108. device not found The operating system cannot Replace the optical medium, read from the hard drive, USB medium or device. Read fault Requested sector not found to the Replace the faulty drive. SATA port x device auto-sensing error The... SATA port. System Messages (continued) Message Causes Corrective Actions Quad rank DIMM Invalid memory detected after configuration. optical drive, or USB device, Ensure that the memory modules are or the requested sector is properly connected. defective. specified SATA port is no device connected...
Hardware Owner's Manual
Page 48
...faulty. The amount of system memory has changed Memory has been added or removed or a memory module may be ignored. See "Troubleshooting a USB Device" on page 148 or "Troubleshooting a Hard Drive" on page 177. Table 1-3. See "Getting Help" on page 160 for the appropriate... drive(s) installed in your system. System Messages (continued) Message Causes Sector not found Faulty hard drive, USB Seek error device, or USB medium. See "Troubleshooting System Memory" on page 155. 48 About Your System Seek operation failed Shutdown failure General system error...
...faulty. The amount of system memory has changed Memory has been added or removed or a memory module may be ignored. See "Troubleshooting a USB Device" on page 148 or "Troubleshooting a Hard Drive" on page 177. Table 1-3. See "Getting Help" on page 160 for the appropriate... drive(s) installed in your system. System Messages (continued) Message Causes Sector not found Faulty hard drive, USB Seek error device, or USB medium. See "Troubleshooting System Memory" on page 155. 48 About Your System Seek operation failed Shutdown failure General system error...
Hardware Owner's Manual
Page 54
... Message Write fault Write fault on page 160. See "Troubleshooting a USB Device" on page 148, "Troubleshooting an Internal USB Key" on page 157, and "Troubleshooting a Hard Drive" on selected drive Causes Faulty USB device, USB medium, optical drive assembly, hard drive, or hard-drive subsystem. Warning...you to respond before you format a diskette, a message will warn you that accompanied the operating system or application. Table 1-3. Ensure that the USB, SAS backplane, or SATA cables are generated by typing y (yes) or n (no). See "Running the System Diagnostics" on page ...
... Message Write fault Write fault on page 160. See "Troubleshooting a USB Device" on page 148, "Troubleshooting an Internal USB Key" on page 157, and "Troubleshooting a Hard Drive" on selected drive Causes Faulty USB device, USB medium, optical drive assembly, hard drive, or hard-drive subsystem. Warning...you to respond before you format a diskette, a message will warn you that accompanied the operating system or application. Table 1-3. Ensure that the USB, SAS backplane, or SATA cables are generated by typing y (yes) or n (no). See "Running the System Diagnostics" on page ...
Hardware Owner's Manual
Page 63
... rebooting the system and pressing when prompted to choose the hard disk. Using the System Setup Program and UEFI Boot Manager 63 USB Flash Drive Emulation Type Determines the emulation type for the device. Auto automatically chooses the appropriate emulation type for the device. Setting... this field to UEFI disables the Boot Sequence, Hard-Disk Drive Sequence, and USB Flash Drive Emulation Type fields. Hard-Disk Drive Sequence The sequence of the operating system files for the device attached to SATA port ...
... rebooting the system and pressing when prompted to choose the hard disk. Using the System Setup Program and UEFI Boot Manager 63 USB Flash Drive Emulation Type Determines the emulation type for the device. Auto automatically chooses the appropriate emulation type for the device. Setting... this field to UEFI disables the Boot Sequence, Hard-Disk Drive Sequence, and USB Flash Drive Emulation Type fields. Hard-Disk Drive Sequence The sequence of the operating system files for the device attached to SATA port ...
Hardware Owner's Manual
Page 64
... system's management controller. Integrated Devices Screen Option Description Integrated SAS Controller Enables or disables the integrated SAS controller. (Enabled default) User Accessible USB Ports Enables or disables the user accessible USB ports. (All Ports On default) Options are Enabled, Enabled with PXE, Enabled with PXE default) Enables or disables the embedded NIC...
... system's management controller. Integrated Devices Screen Option Description Integrated SAS Controller Enables or disables the integrated SAS controller. (Enabled default) User Accessible USB Ports Enables or disables the user accessible USB ports. (All Ports On default) Options are Enabled, Enabled with PXE, Enabled with PXE default) Enables or disables the embedded NIC...
Hardware Owner's Manual
Page 69
... after power is restored. The UEFI Boot Manager enables you see the following message: = UEFI Boot Manager NOTE: The system will not respond until the USB keyboard is active.
... after power is restored. The UEFI Boot Manager enables you see the following message: = UEFI Boot Manager NOTE: The system will not respond until the USB keyboard is active.
Hardware Owner's Manual
Page 124
...into the slot. See "Back-Panel Features and Indicators" on the module. The USB connector must be used with a boot image and then specify the USB memory key in the boot sequence in your system can be done by Dell is a Secure Digital (SD) card that came with the product. 1 Turn... off the system, including any attached peripherals, and disconnect the system from a USB memory key, configure the USB memory key with the optional iDRAC6 Enterprise card. You should...
...into the slot. See "Back-Panel Features and Indicators" on the module. The USB connector must be used with a boot image and then specify the USB memory key in the boot sequence in your system can be done by Dell is a Secure Digital (SD) card that came with the product. 1 Turn... off the system, including any attached peripherals, and disconnect the system from a USB memory key, configure the USB memory key with the optional iDRAC6 Enterprise card. You should...
Hardware Owner's Manual
Page 125
See "Closing the System" on page 86. 6 Place the system upright on a flat surface. 7 Reattach any peripherals and connect the system to an electrical outlet. 8 Turn on page 58. Removing or Installing a USB Memory Key 1 2 1 USB memory key 2 USB memory key connector Installing System Components 125 4 Insert the USB memory key into the USB connector. Figure 3-21. See "Entering the System Setup Program" on the system and attached peripherals. 9 Enter the System Setup program and verify that the USB key has been detected by the system. See Figure 3-21. 5 Close the system.
See "Closing the System" on page 86. 6 Place the system upright on a flat surface. 7 Reattach any peripherals and connect the system to an electrical outlet. 8 Turn on page 58. Removing or Installing a USB Memory Key 1 2 1 USB memory key 2 USB memory key connector Installing System Components 125 4 Insert the USB memory key into the USB connector. Figure 3-21. See "Entering the System Setup Program" on the system and attached peripherals. 9 Enter the System Setup program and verify that the USB key has been detected by the system. See Figure 3-21. 5 Close the system.
Hardware Owner's Manual
Page 148
...If the tests run successfully, the problem is resolved, restart the system, enter the System Setup program, and check if the nonfunctioning USB ports are securely attached to the monitor. 2 Check the video interface cabling from the system. 148 Troubleshooting Your System If the problem... is not resolved, proceed to the next step to begin troubleshooting the other USB devices, go to the monitor. 3 Run the appropriate online diagnostic test. c Replace the keyboard/mouse with another working keyboard/mouse. ...
...If the tests run successfully, the problem is resolved, restart the system, enter the System Setup program, and check if the nonfunctioning USB ports are securely attached to the monitor. 2 Check the video interface cabling from the system. 148 Troubleshooting Your System If the problem... is not resolved, proceed to the next step to begin troubleshooting the other USB devices, go to the monitor. 3 Run the appropriate online diagnostic test. c Replace the keyboard/mouse with another working keyboard/mouse. ...
Hardware Owner's Manual
Page 149
.... Troubleshooting a NIC 1 Run the appropriate online diagnostic test. Troubleshooting Your System 149 See "Integrated Devices Screen" on page 177. If all USB ports are enabled. If the problem is not functioning, you can also use remote access. If the problem persists, see "Disabling a Forgotten ...persists, replace the device. Verify that all troubleshooting fails, see "Getting Help" on each USB device one at a time. 5 If a device causes the same problem, power down the device, replace the USB cable, and power up the device. If the problem is functioning, enter the system ...
.... Troubleshooting a NIC 1 Run the appropriate online diagnostic test. Troubleshooting Your System 149 See "Integrated Devices Screen" on page 177. If all USB ports are enabled. If the problem is not functioning, you can also use remote access. If the problem persists, see "Disabling a Forgotten ...persists, replace the device. Verify that all troubleshooting fails, see "Getting Help" on each USB device one at a time. 5 If a device causes the same problem, power down the device, replace the USB cable, and power up the device. If the problem is functioning, enter the system ...