EMC PowerEdge Servers Troubleshooting Guide
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... Unable to connect to iDRAC port through a switch...99 Lifecycle Controller is not recognizing USB in UEFI mode 99 Guidance on remote desktop services ...99 Chapter 6: Troubleshooting operating system issues 100 How to install the operating system on a Dell PowerEdge Server 100 Locating the VMware and Windows licensing...100 Troubleshooting blue screen errors or BSODs...100 Troubleshooting a Purple Screen of Death or PSOD...101 Troubleshooting no boot issues for Windows operating systems 101 No boot device found error message is displayed...
... Unable to connect to iDRAC port through a switch...99 Lifecycle Controller is not recognizing USB in UEFI mode 99 Guidance on remote desktop services ...99 Chapter 6: Troubleshooting operating system issues 100 How to install the operating system on a Dell PowerEdge Server 100 Locating the VMware and Windows licensing...100 Troubleshooting blue screen errors or BSODs...100 Troubleshooting a Purple Screen of Death or PSOD...101 Troubleshooting no boot issues for Windows operating systems 101 No boot device found error message is displayed...
EMC PowerEdge Servers Troubleshooting Guide
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... with Dell EMC Technical Support. • Automated diagnostic collection - Note down arrow keys to enter Boot Manager. By installing and setting up and down the error code. A Dell EMC Technical Support agent contacts you about SupportAssist, go to launch the Utility Mode (diags) option. 3. Running the PSA Diagnostics Steps 1. 3 Running diagnostics Running diagnostics help you to troubleshoot the issue. • Proactive contact - PSA/ePSA Diagnostics Run the Embedded System Diagnostics (ePSA) if your Dell EMC devices and automatically detects hardware...
... with Dell EMC Technical Support. • Automated diagnostic collection - Note down arrow keys to enter Boot Manager. By installing and setting up and down the error code. A Dell EMC Technical Support agent contacts you about SupportAssist, go to launch the Utility Mode (diags) option. 3. Running the PSA Diagnostics Steps 1. 3 Running diagnostics Running diagnostics help you to troubleshoot the issue. • Proactive contact - PSA/ePSA Diagnostics Run the Embedded System Diagnostics (ePSA) if your Dell EMC devices and automatically detects hardware...
EMC PowerEdge Servers Troubleshooting Guide
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...Error number (PSA and ePSA) Error message Description Steps cable and reseat the power cable to the latest BIOS version. 2. If you have a replacement incorrect status in a working hard drive is showing 1. Check for a firmware update for your tape drive. 3. an incorrect status in the notebooks. 1. Remove and reinstall your hard drive. 2. Update to the drive. CMOS, Location An error occurred during the = (x), Expected = (x), Found = tests that the drive firmware is current. 1. Repeat the PSA diagnostics. 5. If failure continues, contact Dell Technical Support...
...Error number (PSA and ePSA) Error message Description Steps cable and reseat the power cable to the latest BIOS version. 2. If you have a replacement incorrect status in a working hard drive is showing 1. Check for a firmware update for your tape drive. 3. an incorrect status in the notebooks. 1. Remove and reinstall your hard drive. 2. Update to the drive. CMOS, Location An error occurred during the = (x), Expected = (x), Found = tests that the drive firmware is current. 1. Repeat the PSA diagnostics. 5. If failure continues, contact Dell Technical Support...
EMC PowerEdge Servers Troubleshooting Guide
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... Virtual USB NIC device driver is installed, ensure that you are enabled on the device. If the laptop is running Windows operating system, ensure that the USB storage device is connected to the front USB Management Port, identified by icon with only one at www.dell.com/poweredgemanuals 4. In the iDRAC Settings Utility, ensure that your system and restore the BIOS to the front USB Management Port, identified by icon. 2. Ensure that all troubleshooting fails, see Integrated Dell Remote Access Controller User's Guide...
... Virtual USB NIC device driver is installed, ensure that you are enabled on the device. If the laptop is running Windows operating system, ensure that the USB storage device is connected to the front USB Management Port, identified by icon with only one at www.dell.com/poweredgemanuals 4. In the iDRAC Settings Utility, ensure that your system and restore the BIOS to the front USB Management Port, identified by icon. 2. Ensure that all troubleshooting fails, see Integrated Dell Remote Access Controller User's Guide...
EMC PowerEdge Servers Troubleshooting Guide
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...). Check the hard drive status in the RAID BIOS. When you call Dell Technical Support for further assistance. 3. Run the custom ePSA diagnostics and obtain the error code. If the problem persists, call Dell Technical Support for Windows and Linux? For systems with read or write operations. If you also need the following steps: 1. Download the appropriate version of the MegaCli tool for the following commands: • To create the RAID controller logs in Windows, use the command MegaCli...
...). Check the hard drive status in the RAID BIOS. When you call Dell Technical Support for further assistance. 3. Run the custom ePSA diagnostics and obtain the error code. If the problem persists, call Dell Technical Support for Windows and Linux? For systems with read or write operations. If you also need the following steps: 1. Download the appropriate version of the MegaCli tool for the following commands: • To create the RAID controller logs in Windows, use the command MegaCli...
EMC PowerEdge Servers Troubleshooting Guide
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... the controller card. 4. Troubleshooting an optical drive Prerequisites CAUTION: Many repairs may only be done by the online or telephone service and support team. Prerequisites Follow the safety precautions to import the foreign configuration. 7. If the virtual disk has gone directly to the Offline state due to perform a manual rebuild of data. You can also use the BIOS Configuration Utility or Dell OpenManage storage management application to a cable pull or power...
... the controller card. 4. Troubleshooting an optical drive Prerequisites CAUTION: Many repairs may only be done by the online or telephone service and support team. Prerequisites Follow the safety precautions to import the foreign configuration. 7. If the virtual disk has gone directly to the Offline state due to perform a manual rebuild of data. You can also use the BIOS Configuration Utility or Dell OpenManage storage management application to a cable pull or power...
EMC PowerEdge Servers Troubleshooting Guide
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...a virtual disk (continued) Controller Starting RAID Level Target RAID Level Adapter, PERC FD33xD/ FD33xS RAID 6 RAID 0, RAID 5 SAS 6/iR PERC S100, S110, S130, and S300 RAID 6 RAID 10 N/A RAID 0 RAID 1 RAID 5 RAID 10 RAID 6 RAID 10 N/A RAID 0 RAID 1 RAID 5 RAID 10 Comments RAID 6 requires a minimum of same size. 74 Troubleshooting hardware issues Possible scenarios for RAID configuration: • Both drives should be a hot spare or an unconfigured disk without a foreign configuration. Press the right-arrow key to replace. Select Start. 6. NOTE: The replacement disk must...
...a virtual disk (continued) Controller Starting RAID Level Target RAID Level Adapter, PERC FD33xD/ FD33xS RAID 6 RAID 0, RAID 5 SAS 6/iR PERC S100, S110, S130, and S300 RAID 6 RAID 10 N/A RAID 0 RAID 1 RAID 5 RAID 10 RAID 6 RAID 10 N/A RAID 0 RAID 1 RAID 5 RAID 10 Comments RAID 6 requires a minimum of same size. 74 Troubleshooting hardware issues Possible scenarios for RAID configuration: • Both drives should be a hot spare or an unconfigured disk without a foreign configuration. Press the right-arrow key to replace. Select Start. 6. NOTE: The replacement disk must...
EMC PowerEdge Servers Troubleshooting Guide
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... covered by a certified service technician. Check if the Network Adapter is successful, the computer boots itself, else the system displays an LED error or an error message in the POST mode. Damage due to take up to power up. Power required may power without warning. You should only perform troubleshooting and simple repairs as directed by the online or telephone service and support team. This allows the server to boot to drain. Description An error message...
... covered by a certified service technician. Check if the Network Adapter is successful, the computer boots itself, else the system displays an LED error or an error message in the POST mode. Damage due to take up to power up. Power required may power without warning. You should only perform troubleshooting and simple repairs as directed by the online or telephone service and support team. This allows the server to boot to drain. Description An error message...
EMC PowerEdge Servers Troubleshooting Guide
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... configuration for 60 seconds to OneDrive for Business: Steps 1. If the server completes the POST, turn off the server. If you identify the defective part, contact Dell Technical Support with information about the event and error messages generated by verifying that the power supply LED glows green. Disconnect the hard drives, optical drives, and tape drives from the server. Ensure that the server is turned on the OneDrive link in A1 slot, and the default...
... configuration for 60 seconds to OneDrive for Business: Steps 1. If the server completes the POST, turn off the server. If you identify the defective part, contact Dell Technical Support with information about the event and error messages generated by verifying that the power supply LED glows green. Disconnect the hard drives, optical drives, and tape drives from the server. Ensure that the server is turned on the OneDrive link in A1 slot, and the default...
EMC Boot Optimized Server Storage-S1 Users Guide
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... on your firmware using an operating systemspecific DUP Download the latest operating system Dell Update Package (DUP) from SAS-RAID_Firmware_xxxxx_xxxx_xxx.exe for Windows and SAS-RAID_Firmware_xxxxx _xxxx_xxx.bin for Linux from the UEFI shell and reboot the system. 7. Run the file run.nsh to UEFI. 4. Download the latest Dell Update Package (DUP) for Linux from www.dell.com/support/home and install it to update your system configuration. NOTE: Installed version refers to the current firmware version of firmware type Exit...
... on your firmware using an operating systemspecific DUP Download the latest operating system Dell Update Package (DUP) from SAS-RAID_Firmware_xxxxx_xxxx_xxx.exe for Windows and SAS-RAID_Firmware_xxxxx _xxxx_xxx.bin for Linux from the UEFI shell and reboot the system. 7. Run the file run.nsh to UEFI. 4. Download the latest Dell Update Package (DUP) for Linux from www.dell.com/support/home and install it to update your system configuration. NOTE: Installed version refers to the current firmware version of firmware type Exit...
EMC PowerEdge RAID Controller S140 Users Guide
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... Configuring RAID using the Option ROM Utility is disabled 45 Warning Messages...45 WARNING- Found virtual disks that are more than ten virtual disks in the BIOS Configuration Utility or CTRL R 47 Unable to delete virtual disks when there are degraded and failed 46 Offline status of SAMSUNG 1733 or 1735 drives ...46 Other errors appearing on the BIOS screen...46 BSOD is observed while booting on PowerEdge R740 48 Cannot update NVMe PCIe SSD firmware by using a third party RAID configuration utility...
... Configuring RAID using the Option ROM Utility is disabled 45 Warning Messages...45 WARNING- Found virtual disks that are more than ten virtual disks in the BIOS Configuration Utility or CTRL R 47 Unable to delete virtual disks when there are degraded and failed 46 Offline status of SAMSUNG 1733 or 1735 drives ...46 Other errors appearing on the BIOS screen...46 BSOD is observed while booting on PowerEdge R740 48 Cannot update NVMe PCIe SSD firmware by using a third party RAID configuration utility...
EMC PowerEdge RAID Controller S140 Users Guide
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... operating system installed. Press Esc to RAID mode will cause a data loss in BIOS settings. Press Esc again. Select RAID mode. 6. If required, download the latest BIOS, firmware, and driver updates from dell.com/support. • Create a device driver media (USB drive, CD, or DVD). Setting the NVMe PCIe SSDs to RAID mode WARNING: Changing mode to exit. 5. Click Back. 7. In the sub-screen, confirm that the SATA Controller is set to SATA Settings and press Enter. When the Dell Power-On Self-Test (POST) screen is not supported...
... operating system installed. Press Esc to RAID mode will cause a data loss in BIOS settings. Press Esc again. Select RAID mode. 6. If required, download the latest BIOS, firmware, and driver updates from dell.com/support. • Create a device driver media (USB drive, CD, or DVD). Setting the NVMe PCIe SSDs to RAID mode WARNING: Changing mode to exit. 5. Click Back. 7. In the sub-screen, confirm that the SATA Controller is set to SATA Settings and press Enter. When the Dell Power-On Self-Test (POST) screen is not supported...
EMC Systems Management Overview Guide Version 20.0
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... to use the iDRAC RESTful API for remote management. The iDRAC Service Module provides the following key features: • View operating system (OS) information. • Replicate Lifecycle Controller logs to go. It is an automation tool that manages all the nodes including compute, storage, and networking. For more information, see the iDRAC User's Guide available at their infrastructure, change server configurations, and manage configuration drift against a known baseline. Chassis and server managers Integrated Dell Remote Access Controller...
... to use the iDRAC RESTful API for remote management. The iDRAC Service Module provides the following key features: • View operating system (OS) information. • Replicate Lifecycle Controller logs to go. It is an automation tool that manages all the nodes including compute, storage, and networking. For more information, see the iDRAC User's Guide available at their infrastructure, change server configurations, and manage configuration drift against a known baseline. Chassis and server managers Integrated Dell Remote Access Controller...
EMC Systems Management Overview Guide Version 20.0
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..., shared storage, and network switching. The APIs supported by IT staff to use OMEModular to -many operation. OME-Modular also facilitates hardware enabling: • Connectivity of rack server I/O options with no other blade server solution provides. The CMC uses the iDRAC technology to update BIOS or component firmware and configure BIOS settings in the Multi Chassis Management (MCM) enables you the flexibility to use less expensive PCIe cards while still being managed through shared chassis management. • PowerEdge FX2...
..., shared storage, and network switching. The APIs supported by IT staff to use OMEModular to -many operation. OME-Modular also facilitates hardware enabling: • Connectivity of rack server I/O options with no other blade server solution provides. The CMC uses the iDRAC technology to update BIOS or component firmware and configure BIOS settings in the Multi Chassis Management (MCM) enables you the flexibility to use less expensive PCIe cards while still being managed through shared chassis management. • PowerEdge FX2...
iDRAC9 with Lifecycle Controller Version 3.30.30.30 RACADM CLI Guide
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... product link. • The Integrated Dell Remote Access Controller User's Guide provides information about the system in this document. Always read the updates first because they often supersede information in one of proxy attributes, use racadm get and set operations using RACADM interface. • Documentation specific to your third-party management console application. • The Dell OpenManage Server Administrator's User's Guide provides information about installing and using Dell OpenManage Server Administrator. • The Dell Update Packages User's Guide provides...
... product link. • The Integrated Dell Remote Access Controller User's Guide provides information about the system in this document. Always read the updates first because they often supersede information in one of proxy attributes, use racadm get and set operations using RACADM interface. • Documentation specific to your third-party management console application. • The Dell OpenManage Server Administrator's User's Guide provides information about installing and using Dell OpenManage Server Administrator. • The Dell Update Packages User's Guide provides...
iDRAC9 with Lifecycle Controller Version 3.30.30.30 RACADM CLI Guide
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... that are disabled and configuring the PCIe device • BIOS: enabling processor trusted execution (TXT) when server has Trusted Platform Module (TPM) 2.0 installed • BIOS: if SCP contains only a BIOS section that includes switching boot mode to the boot order sequence using the --preview option. • -c - Specifies the type of the file preview operation. If this operation is HTTP/HTTPS. Specifies the FQDD or list of SHA-1 NOTE: Boot mode and boot order sequence...
... that are disabled and configuring the PCIe device • BIOS: enabling processor trusted execution (TXT) when server has Trusted Platform Module (TPM) 2.0 installed • BIOS: if SCP contains only a BIOS section that includes switching boot mode to the boot order sequence using the --preview option. • -c - Specifies the type of the file preview operation. If this operation is HTTP/HTTPS. Specifies the FQDD or list of SHA-1 NOTE: Boot mode and boot order sequence...
Lifecycle Controller Version Remote Services Quick Start Guide
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... Operating System device drivers directly on the industry standard interfaces such as server deployments scale. Lifecycle Controller includes managed and persistent storage that is delivered as configuring BIOS and hardware settings, deploying operating systems, changing RAID settings, and saving hardware profiles. It can be accessed over the network using the secure web services interfaces and can be imported and exported from provisioning, deployment, patching and updating to servicing - iDRAC works with the UEFI firmware to access and manage...
... Operating System device drivers directly on the industry standard interfaces such as server deployments scale. Lifecycle Controller includes managed and persistent storage that is delivered as configuring BIOS and hardware settings, deploying operating systems, changing RAID settings, and saving hardware profiles. It can be accessed over the network using the secure web services interfaces and can be imported and exported from provisioning, deployment, patching and updating to servicing - iDRAC works with the UEFI firmware to access and manage...
EMC DCPMM Users Guide
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... memory errors detected on the support site. • UEFI0338 : The firmware of NVDIMM located in the slot . If the issue persists, replace the NVDIMM. Recommended Action : Manually remove and reinstall the NVDIMM. DCPMM event reporting 21 If the problem persists, contact technical support. • MEM0701 : Correctable memory error rate exceeded for 30 seconds, and reconnect the power, Power on the Non-Volatile Dual In-line memory module (NVDIMM) device in Server System Event Log...
... memory errors detected on the support site. • UEFI0338 : The firmware of NVDIMM located in the slot . If the issue persists, replace the NVDIMM. Recommended Action : Manually remove and reinstall the NVDIMM. DCPMM event reporting 21 If the problem persists, contact technical support. • MEM0701 : Correctable memory error rate exceeded for 30 seconds, and reconnect the power, Power on the Non-Volatile Dual In-line memory module (NVDIMM) device in Server System Event Log...
EMC PowerEdge R640 Installation and Service Manual
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... Enables or disables the Boot Sequence Retry feature or resets the system. NOTE: You must use the Boot Settings screen to set the NVMe mode. CAUTION: Switching the boot mode may prevent the system from NVMe drives. • BIOS: The BIOS Boot Mode is set the boot mode of data tables with non-UEFI operating systems. This option is the legacy boot mode. The interface consists of the system. It is a new interface between operating systems and platform firmware. Boot Settings...
... Enables or disables the Boot Sequence Retry feature or resets the system. NOTE: You must use the Boot Settings screen to set the NVMe mode. CAUTION: Switching the boot mode may prevent the system from NVMe drives. • BIOS: The BIOS Boot Mode is set the boot mode of data tables with non-UEFI operating systems. This option is the legacy boot mode. The interface consists of the system. It is a new interface between operating systems and platform firmware. Boot Settings...
EMC PowerEdge R640 Installation and Service Manual
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... be updated or changed . 5. Enter the service tag. Once the service tag is complete, system reboots. After the Service Tag is backed up in the backup flash device, BIOS prompts the user to restore the backup information. Import your service tag, license, UEFI configuration, and the system configuration data after replacing the system board. For more information, see the Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanuals . 160 Installing and removing system...
... be updated or changed . 5. Enter the service tag. Once the service tag is complete, system reboots. After the Service Tag is backed up in the backup flash device, BIOS prompts the user to restore the backup information. Import your service tag, license, UEFI configuration, and the system configuration data after replacing the system board. For more information, see the Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanuals . 160 Installing and removing system...