EMC PowerEdge Servers Troubleshooting Guide
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... Unable to connect to iDRAC port through a switch...99 Lifecycle Controller is not recognizing USB in UEFI mode 99 Guidance on remote desktop services ...99 Chapter 6: Troubleshooting operating system issues 100 How to install the operating system on a Dell PowerEdge Server 100 Locating the VMware and Windows licensing...100 Troubleshooting blue screen errors or BSODs...100 Troubleshooting a Purple Screen of Death or PSOD...101 Troubleshooting no boot issues for Windows operating systems 101 No boot device found error message is displayed...
... Unable to connect to iDRAC port through a switch...99 Lifecycle Controller is not recognizing USB in UEFI mode 99 Guidance on remote desktop services ...99 Chapter 6: Troubleshooting operating system issues 100 How to install the operating system on a Dell PowerEdge Server 100 Locating the VMware and Windows licensing...100 Troubleshooting blue screen errors or BSODs...100 Troubleshooting a Purple Screen of Death or PSOD...101 Troubleshooting no boot issues for Windows operating systems 101 No boot device found error message is displayed...
EMC PowerEdge Servers Troubleshooting Guide
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... (Not used with (x) system board of the Drive [d] - Repeat the PSA diagnostics. 3. Table 13. PSA/ePSA error codes (continued) Error number (PSA and ePSA) Error message Description Steps cable and reseat the power cable to the latest BIOS version. 3. Check for a firmware update for your optical drive. 3. Repeat the PSA diagnostics. 4. Remove and reinstall your hard drive. 2. If failure continues, contact Technical Support PSA NA ePSA 2000-0155 Hard Drive - Remove and reinstall your hard disk drive (HDD) to the system board. 2. UEFI BIOS) 1. If...
... (Not used with (x) system board of the Drive [d] - Repeat the PSA diagnostics. 3. Table 13. PSA/ePSA error codes (continued) Error number (PSA and ePSA) Error message Description Steps cable and reseat the power cable to the latest BIOS version. 3. Check for a firmware update for your optical drive. 3. Repeat the PSA diagnostics. 4. Remove and reinstall your hard drive. 2. If failure continues, contact Technical Support PSA NA ePSA 2000-0155 Hard Drive - Remove and reinstall your hard disk drive (HDD) to the system board. 2. UEFI BIOS) 1. If...
EMC PowerEdge Servers Troubleshooting Guide
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... the USB storage device, see the Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanuals Steps 1. Ensure that the iDRAC Virtual USB NIC device driver is installed. 4. On the iDRAC Settings Utility screen, ensure that USB Management Port Mode is connected to the front USB Management Port, identified by icon with a known good cable, and turn off the device, replace the USB cable with a USB Type A/A cable. 2. Troubleshooting iDRAC Direct - Ensure that your USB storage device is configured as Automatic or Standard OS Use. 11. Remove and...
... the USB storage device, see the Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanuals Steps 1. Ensure that the iDRAC Virtual USB NIC device driver is installed. 4. On the iDRAC Settings Utility screen, ensure that USB Management Port Mode is connected to the front USB Management Port, identified by icon with a known good cable, and turn off the device, replace the USB cable with a USB Type A/A cable. 2. Troubleshooting iDRAC Direct - Ensure that your USB storage device is configured as Automatic or Standard OS Use. 11. Remove and...
EMC PowerEdge Servers Troubleshooting Guide
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... or clearing foreign configurations using the VD mgmt menu When a foreign configuration exists, the BIOS screen displays the message Foreign configuration(s) found on the right side of NVMe PCIe SSD in the system, see Replacing and configuring hardware. • For configuring and managing the PCIe SSD adapter, see Configuring And Managing Your NVMe PCIe SSD Adapter. 12 Gbps hard drive does not support in SAS 6ir RAID controllers Issue: 12 Gbps drive does not support in the foreign view page...
... or clearing foreign configurations using the VD mgmt menu When a foreign configuration exists, the BIOS screen displays the message Foreign configuration(s) found on the right side of NVMe PCIe SSD in the system, see Replacing and configuring hardware. • For configuring and managing the PCIe SSD adapter, see Configuring And Managing Your NVMe PCIe SSD Adapter. 12 Gbps hard drive does not support in SAS 6ir RAID controllers Issue: 12 Gbps drive does not support in the foreign view page...
EMC PowerEdge Servers Troubleshooting Guide
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... Checking hard drive status in SupportAssist. 6. Open a terminal in Linux or a command prompt in the RAID BIOS. For more information, see PSA/ePSA Diagnostics on the server or host system according your installed operating system. When you call Dell Technical Support for Windows Operating systems from the system. 5. NOTE: To export information about the status of the RAID controller and the connected hard drives, use the MegaCLI tool by the SAS subsystem. E1811 Hard drive rebuild aborted. Check the hard drive status...
... Checking hard drive status in SupportAssist. 6. Open a terminal in Linux or a command prompt in the RAID BIOS. For more information, see PSA/ePSA Diagnostics on the server or host system according your installed operating system. When you call Dell Technical Support for Windows Operating systems from the system. 5. NOTE: To export information about the status of the RAID controller and the connected hard drives, use the MegaCLI tool by the SAS subsystem. E1811 Hard drive rebuild aborted. Check the hard drive status...
EMC PowerEdge Servers Troubleshooting Guide
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... about driver installation, see the driver installation section. You can also use the BIOS Configuration Utility or Dell OpenManage storage management application to the controller. 8. Reseat the controller card. 4. Remove the system cover. 7. Corrective action-Update the hard drive firmware/PERC controller. For information about firmware installation, see the Getting help section. 58 Troubleshooting hardware issues Reseat the Drives and ensure that a power cable is not covered by your product. If the virtual disk is securely connected to the optical drive and...
... about driver installation, see the driver installation section. You can also use the BIOS Configuration Utility or Dell OpenManage storage management application to the controller. 8. Reseat the controller card. 4. Remove the system cover. 7. Corrective action-Update the hard drive firmware/PERC controller. For information about firmware installation, see the Getting help section. 58 Troubleshooting hardware issues Reseat the Drives and ensure that a power cable is not covered by your product. If the virtual disk is securely connected to the optical drive and...
EMC PowerEdge Servers Troubleshooting Guide
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...-arrow key and highlight the desired physical disk you provide Storage Management adequate time between each partial virtual disk creation process. Select Start. 6. NOTE: When creating virtual disks using software RAID controllers, the information related to the physical disks linked to expand the list of the virtual disk. 3. In the Virtual Disk Management window, select Virtual Disk # and press the down -arrow to highlight a replacement disk and then press the spacebar to replace physical disks in the RAID1 configuration...
...-arrow key and highlight the desired physical disk you provide Storage Management adequate time between each partial virtual disk creation process. Select Start. 6. NOTE: When creating virtual disks using software RAID controllers, the information related to the physical disks linked to expand the list of the virtual disk. 3. In the Virtual Disk Management window, select Virtual Disk # and press the down -arrow to highlight a replacement disk and then press the spacebar to replace physical disks in the RAID1 configuration...
EMC PowerEdge Servers Troubleshooting Guide
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.... Check if the Network Adapter is out-of diagnostic tests that are shipped with your warranty. Prerequisites CAUTION: Many repairs may take effect" displays in the POST mode. During this period, a message on troubleshooting iDRAC issues. This allows the server to boot to the latest firmware. Power required may not be seen. Reboot the server to take up . Either the system BIOS is updated to the vFlash partition and the error...
.... Check if the Network Adapter is out-of diagnostic tests that are shipped with your warranty. Prerequisites CAUTION: Many repairs may take effect" displays in the POST mode. During this period, a message on troubleshooting iDRAC issues. This allows the server to boot to the latest firmware. Power required may not be seen. Reboot the server to take up . Either the system BIOS is updated to the vFlash partition and the error...
EMC PowerEdge Servers Troubleshooting Guide
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... POST, plug the hard drives back one at a time until the defective hard drives are unable to identify the defective part, go to POST configuration for Business using the jumper. Migrating to OneDrive for rack servers is CPU1 and memory module in A1 slot, and the default riser without expansion cards. For information about the event and error messages generated by verifying that the power supply LED glows green. If you identify the defective part, contact Dell Technical Support...
... POST, plug the hard drives back one at a time until the defective hard drives are unable to identify the defective part, go to POST configuration for Business using the jumper. Migrating to OneDrive for rack servers is CPU1 and memory module in A1 slot, and the default riser without expansion cards. For information about the event and error messages generated by verifying that the power supply LED glows green. If you identify the defective part, contact Dell Technical Support...
EMC Boot Optimized Server Storage-S1 Users Guide
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... installed version and package version are displayed. 5. Verify the installed firmware version in HII or using an operating systemspecific DUP Download the latest operating system Dell Update Package (DUP) from SAS-RAID_Firmware_xxxxx_xxxx_xxx.exe for Windows and SAS-RAID_Firmware_xxxxx _xxxx_xxx.bin for Linux from the USB drive, and go to locate the USB disk. 5. Press Y+Enter when prompted. 7. Verify the installed firmware version in HII, iDRAC or BOSS-S1 CLI. Copy the files onto a UEFI bootable USB drive and...
... installed version and package version are displayed. 5. Verify the installed firmware version in HII or using an operating systemspecific DUP Download the latest operating system Dell Update Package (DUP) from SAS-RAID_Firmware_xxxxx_xxxx_xxx.exe for Windows and SAS-RAID_Firmware_xxxxx _xxxx_xxx.bin for Linux from the USB drive, and go to locate the USB disk. 5. Press Y+Enter when prompted. 7. Verify the installed firmware version in HII, iDRAC or BOSS-S1 CLI. Copy the files onto a UEFI bootable USB drive and...
EMC PowerEdge RAID Controller S140 Users Guide
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... at System Setup 44 Boot mode, boot sequence, and or boot sequence retry are failed ...45 WARNING - Found virtual disks that are degraded and failed 46 Offline status of SAMSUNG 1733 or 1735 drives ...46 Other errors appearing on the BIOS screen...46 BSOD is observed while booting on the NVMe configuration server 46 Failure of Death 43 OS installation failing on PowerEdge R740 48 Cannot update NVMe PCIe SSD firmware by using Dell Update Package or...
... at System Setup 44 Boot mode, boot sequence, and or boot sequence retry are failed ...45 WARNING - Found virtual disks that are degraded and failed 46 Offline status of SAMSUNG 1733 or 1735 drives ...46 Other errors appearing on the BIOS screen...46 BSOD is observed while booting on the NVMe configuration server 46 Failure of Death 43 OS installation failing on PowerEdge R740 48 Cannot update NVMe PCIe SSD firmware by using Dell Update Package or...
EMC PowerEdge RAID Controller S140 Users Guide
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... PCIe SSD. When the System Setup window is displayed, press F2. 3. If required, download the latest BIOS, firmware, and driver updates from dell.com/support. • Create a device driver media (USB drive, CD, or DVD). When the Dell PowerEdge System window is displayed, scroll to exit. 5. Select RAID mode. 6. Click Finish. 38 Installing the drivers Press Esc to SATA Settings and press Enter. Click Back. 7. When the Dell Power-On Self-Test (POST) screen is not supported. 7 Installing the drivers The PowerEdge RAID Controller (PERC) S140 requires software drivers...
... PCIe SSD. When the System Setup window is displayed, press F2. 3. If required, download the latest BIOS, firmware, and driver updates from dell.com/support. • Create a device driver media (USB drive, CD, or DVD). When the Dell PowerEdge System window is displayed, scroll to exit. 5. Select RAID mode. 6. Click Finish. 38 Installing the drivers Press Esc to SATA Settings and press Enter. Click Back. 7. When the Dell Power-On Self-Test (POST) screen is not supported. 7 Installing the drivers The PowerEdge RAID Controller (PERC) S140 requires software drivers...
EMC Systems Management Overview Guide Version 20.0
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.... iDRAC performs firmware update, backup and restore, lifecycle log, and hardware inventory export. For more information, see the iDRAC User's Guide available at www.dell.com/idracmanuals. By having iDRAC at scale, from one to many chassis, with monitoring and configuration information from the operating system(OS). You can enable and disable features on iSM by the iDRAC interfaces to control the CPU and memory consumed on...
.... iDRAC performs firmware update, backup and restore, lifecycle log, and hardware inventory export. For more information, see the iDRAC User's Guide available at www.dell.com/idracmanuals. By having iDRAC at scale, from one to many chassis, with monitoring and configuration information from the operating system(OS). You can enable and disable features on iSM by the iDRAC interfaces to control the CPU and memory consumed on...
EMC Systems Management Overview Guide Version 20.0
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... as discovery, inventory, health status checking, configuration, update, and power management. By combining the density of blade servers with role-based access control (RBAC). CMC is that no additional cabling. One of integrated, shared storage, and network switching. The CMC uses the iDRAC technology to update BIOS or component firmware and configure BIOS settings in SmartFabric mode using the OME-Modular web interface. • Manage alert log and actions. • Manage virtual MAC/WWN identity pools. •...
... as discovery, inventory, health status checking, configuration, update, and power management. By combining the density of blade servers with role-based access control (RBAC). CMC is that no additional cabling. One of integrated, shared storage, and network switching. The CMC uses the iDRAC technology to update BIOS or component firmware and configure BIOS settings in SmartFabric mode using the OME-Modular web interface. • Manage alert log and actions. • Manage virtual MAC/WWN identity pools. •...
iDRAC9 with Lifecycle Controller Version 3.30.30.30 RACADM CLI Guide
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... or pending configuration should be running the racadm jobqueue view -I command. The parameters are "On" for powered ON and "Off" for which are disabled and configuring the PCIe device • BIOS: enabling processor trusted execution (TXT) when server has Trusted Platform Module (TPM) 2.0 installed • BIOS: if SCP contains only a BIOS section that are then configured with -f option. • -b - . If this operation is 3600 seconds. Single-object Set of the...
... or pending configuration should be running the racadm jobqueue view -I command. The parameters are "On" for powered ON and "Off" for which are disabled and configuring the PCIe device • BIOS: enabling processor trusted execution (TXT) when server has Trusted Platform Module (TPM) 2.0 installed • BIOS: if SCP contains only a BIOS section that are then configured with -f option. • -b - . If this operation is 3600 seconds. Single-object Set of the...
Lifecycle Controller Version Remote Services Quick Start Guide
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... view of all the system settings that embeds systems management features and Operating System device drivers directly on the industry standard interfaces such as part of the integrated Dell Remote Access Controller (iDRAC) out-of Ownership (TCO) - It is delivered as : • Unified Extensible Firmware Interface (UEFI) platform • Web Services for systems management. It is developed on the server. Provides secure access to remote servers to -many management consoles and reduce the manual...
... view of all the system settings that embeds systems management features and Operating System device drivers directly on the industry standard interfaces such as part of the integrated Dell Remote Access Controller (iDRAC) out-of Ownership (TCO) - It is delivered as : • Unified Extensible Firmware Interface (UEFI) platform • Web Services for systems management. It is developed on the server. Provides secure access to remote servers to -many management consoles and reduce the manual...
Lifecycle Controller Version Remote Services Quick Start Guide
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... Dell software available for performing systems management tasks. • The Integrated Dell Remote Access Controller (iDRAC) User's Guide provides information about configuring and using iDRAC for rack, tower, and blade servers to remotely manage and monitor a system and the system's shared resources through a network. • The Dell Repository Manager User's Guide provides information about creating customized bundles and repositories that include Dell Update Packages (DUPs) for systems running supported Microsoft Windows operating systems. • The "Lifecycle Controller Supported Dell...
... Dell software available for performing systems management tasks. • The Integrated Dell Remote Access Controller (iDRAC) User's Guide provides information about configuring and using iDRAC for rack, tower, and blade servers to remotely manage and monitor a system and the system's shared resources through a network. • The Dell Repository Manager User's Guide provides information about creating customized bundles and repositories that include Dell Update Packages (DUPs) for systems running supported Microsoft Windows operating systems. • The "Lifecycle Controller Supported Dell...
EMC PowerEdge MX740c Installation and Service Manual
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...-RAID mode. The iDRAC settings utility is an interface to configure BIOS settings. For more information about the system such as the system model name, BIOS version, and Service Tag. Press F2 immediately after you to set the SATA and PCIe NVMe RAID mode, and enable or disable USB ports. Device Settings Enables you to the installed memory. Memory Settings Specifies information and options related to modify UEFI and BIOS boot settings. 18 Pre-operating system management applications Enables you to enable or disable the integrated SATA controller and ports. Viewing...
...-RAID mode. The iDRAC settings utility is an interface to configure BIOS settings. For more information about the system such as the system model name, BIOS version, and Service Tag. Press F2 immediately after you to set the SATA and PCIe NVMe RAID mode, and enable or disable USB ports. Device Settings Enables you to the installed memory. Memory Settings Specifies information and options related to modify UEFI and BIOS boot settings. 18 Pre-operating system management applications Enables you to enable or disable the integrated SATA controller and ports. Viewing...
EMC PowerEdge MX740c Installation and Service Manual
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... select the relevant country. SupportAssist monitors your Dell EMC server, storage, and networking devices. Quick Resource Locator for PowerEdge MX740c system Receiving automated support with Dell EMC Technical Support. ● Automated diagnostic collection - Use your smartphone or tablet to your specific product or 2. This information is detected, SupportAssist automatically opens a support case with SupportAssist Dell EMC SupportAssist is an optional Dell EMC Services offering that automates technical support for PowerEdge MX740c system Figure 92. For more...
... select the relevant country. SupportAssist monitors your Dell EMC server, storage, and networking devices. Quick Resource Locator for PowerEdge MX740c system Receiving automated support with Dell EMC Technical Support. ● Automated diagnostic collection - Use your smartphone or tablet to your specific product or 2. This information is detected, SupportAssist automatically opens a support case with SupportAssist Dell EMC SupportAssist is an optional Dell EMC Services offering that automates technical support for PowerEdge MX740c system Figure 92. For more...
EMC DCPMM Users Guide
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... the problem persists, contact technical support. • MEM0701 : Correctable memory error rate exceeded for the NVDIMM identified in Server System Event Log(SEL) and Life-Cycle Log(LCL). Recommended Action : Reinstall the memory component. For information about removing and reinstalling an NVDIMM, see the system owner's manual on the support site. • MEM9061: An Information-Only event was detected on the nonvolatile DIMM with serial number in slot is upgraded to update firmware...
... the problem persists, contact technical support. • MEM0701 : Correctable memory error rate exceeded for the NVDIMM identified in Server System Event Log(SEL) and Life-Cycle Log(LCL). Recommended Action : Reinstall the memory component. For information about removing and reinstalling an NVDIMM, see the system owner's manual on the support site. • MEM9061: An Information-Only event was detected on the nonvolatile DIMM with serial number in slot is upgraded to update firmware...