EMC PowerEdge Servers Troubleshooting Guide
Page 4
...though it is working correctly 53 Troubleshooting hard drives...54 Troubleshooting multiple Drive failure...54 Checking hard drive status in the PERC BIOS...55 FAQs...56 Symptoms...57 Drive timeout error...58 Drives not accessible...58 Troubleshooting an optical drive...58 Troubleshooting a tape backup... Server Configurator 67 Downloading and installing the RAID controller log export by using PERCCLI tool on ESXi hosts on Dell's 13th generation of PowerEdge servers...69 Configuring RAID by using Lifecycle Controller...72 Starting and target RAID levels for virtual disk reconfiguration and ...
...though it is working correctly 53 Troubleshooting hard drives...54 Troubleshooting multiple Drive failure...54 Checking hard drive status in the PERC BIOS...55 FAQs...56 Symptoms...57 Drive timeout error...58 Drives not accessible...58 Troubleshooting an optical drive...58 Troubleshooting a tape backup... Server Configurator 67 Downloading and installing the RAID controller log export by using PERCCLI tool on ESXi hosts on Dell's 13th generation of PowerEdge servers...69 Configuring RAID by using Lifecycle Controller...72 Starting and target RAID levels for virtual disk reconfiguration and ...
EMC PowerEdge Servers Troubleshooting Guide
Page 5
...foreign configuration...94 Resetting storage-controller configuration...94 How to update BIOS on 13th generation PowerEdge servers 94 Why am I unable to update firmware...95 Which are the operating systems supported on Dell EMC PowerEdge servers 95 Unable to create a partition or locate the ... Guidance on remote desktop services ...99 Chapter 6: Troubleshooting operating system issues 100 How to install the operating system on a Dell PowerEdge Server 100 Locating the VMware and Windows licensing...100 Troubleshooting blue screen errors or BSODs...100 Troubleshooting a Purple Screen of Death...
...foreign configuration...94 Resetting storage-controller configuration...94 How to update BIOS on 13th generation PowerEdge servers 94 Why am I unable to update firmware...95 Which are the operating systems supported on Dell EMC PowerEdge servers 95 Unable to create a partition or locate the ... Guidance on remote desktop services ...99 Chapter 6: Troubleshooting operating system issues 100 How to install the operating system on a Dell PowerEdge Server 100 Locating the VMware and Windows licensing...100 Troubleshooting blue screen errors or BSODs...100 Troubleshooting a Purple Screen of Death...
EMC PowerEdge Servers Troubleshooting Guide
Page 19
... ePSA 2000-0112 CPU - Update to the latest BIOS version. 2. Cache integrity test discrepancy An error occurred during the tests that may involve the system board or memory of the system. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0115 CPU - ... CPU - exception occurred ePSA 2000-0111 Description An error occurred during the Limit (d)C. Repeat the PSA diagnostics. 3. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0114 CPU - Repeat the PSA diagnostics. 3. Stress Thermal condition. Repeat the PSA diagnostics. 3. However, ...
... ePSA 2000-0112 CPU - Update to the latest BIOS version. 2. Cache integrity test discrepancy An error occurred during the tests that may involve the system board or memory of the system. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0115 CPU - ... CPU - exception occurred ePSA 2000-0111 Description An error occurred during the Limit (d)C. Repeat the PSA diagnostics. 3. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0114 CPU - Repeat the PSA diagnostics. 3. Stress Thermal condition. Repeat the PSA diagnostics. 3. However, ...
EMC PowerEdge Servers Troubleshooting Guide
Page 20
... continue. 1. Turn off the system and reseat the system battery. 2. If failure continues, contact Dell Technical Support. Your hard disk drive has indicated a failure. 1. Update to the latest BIOS version. 3. SMART read command unsuccessful Your hard disk drive has indicated a failure. Table 13. ... hard disk drive has self test indicated a failure. 20 Running diagnostics Turn off your computer and reconnect your HDD to the latest BIOS. 2. PSA 2000-0141 ePSA 2000-0141 PSA 1000-0142 ePSA 2000-0142 Hard Drive - Repeat the PSA diagnostics. 4. Repeat the...
... continue. 1. Turn off the system and reseat the system battery. 2. If failure continues, contact Dell Technical Support. Your hard disk drive has indicated a failure. 1. Update to the latest BIOS version. 3. SMART read command unsuccessful Your hard disk drive has indicated a failure. Table 13. ... hard disk drive has self test indicated a failure. 20 Running diagnostics Turn off your computer and reconnect your HDD to the latest BIOS. 2. PSA 2000-0141 ePSA 2000-0141 PSA 1000-0142 ePSA 2000-0142 Hard Drive - Repeat the PSA diagnostics. 4. Repeat the...
EMC PowerEdge Servers Troubleshooting Guide
Page 21
... the drive, reseat the data cable and power connection at www.dell.com/ poweredgemanuals. 4. Repeat the PSA diagnostics. 6. Run a Chkdsk /r or format your hard drive and reinstall your hard disk drive (HDD) to the latest BIOS. 5. ePSA Optical Drive - PSA 1000-0148 ePSA 2000-0148 ... Repeat the PSA diagnostics. no action. PSA NA ePSA 2000-0150 replaced 2000-0141 Hard Drive - Check www.dell.com/ support for a firmware update for Drive Self Test to the latest BIOS version. 2. Update to the system board. 3. No drive detected. If a Portable, reseat the hard drive,...
... the drive, reseat the data cable and power connection at www.dell.com/ poweredgemanuals. 4. Repeat the PSA diagnostics. 6. Run a Chkdsk /r or format your hard drive and reinstall your hard disk drive (HDD) to the latest BIOS. 5. ePSA Optical Drive - PSA 1000-0148 ePSA 2000-0148 ... Repeat the PSA diagnostics. no action. PSA NA ePSA 2000-0150 replaced 2000-0141 Hard Drive - Check www.dell.com/ support for a firmware update for Drive Self Test to the latest BIOS version. 2. Update to the system board. 3. No drive detected. If a Portable, reseat the hard drive,...
EMC PowerEdge Servers Troubleshooting Guide
Page 22
...Hard Drive - If failure continues, contact Technical Support PSA NA ePSA 2000-0154 Tape Drive - Update to the latest BIOS version. 3. If failure continues, contact Dell Technical Support PSA 1000-0212 System board - CMOS, Location An error occurred during the = (x), Expected = (x), Found...in the notebooks. 1. If failure continues, contact Dell Technical Support. 22 Running diagnostics Repeat the PSA diagnostics. 5. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0151 Hard Drive - Update to the latest BIOS version. 2. PSA/ePSA error codes (continued) ...
...Hard Drive - If failure continues, contact Technical Support PSA NA ePSA 2000-0154 Tape Drive - Update to the latest BIOS version. 3. If failure continues, contact Dell Technical Support PSA 1000-0212 System board - CMOS, Location An error occurred during the = (x), Expected = (x), Found...in the notebooks. 1. If failure continues, contact Dell Technical Support. 22 Running diagnostics Repeat the PSA diagnostics. 5. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0151 Hard Drive - Update to the latest BIOS version. 2. PSA/ePSA error codes (continued) ...
EMC PowerEdge Servers Troubleshooting Guide
Page 23
... error & If 2. 3. Reseat the CMOS battery. Repeat the PSA diagnostics If failure continues, contact Dell Technical Support BIOS is current, contact Technical Support to the latest BIOS tests that may involve the main version. Interval timer not functional An error occurred during the 1. Interval... 1000-0213 System board - CMOS battery failure detected ePSA 2000-0213 (Not used with UEFI BIOS) System board - Repeat the PSA diagnostics. 3. If failure continues, contact Dell Technical Support PSA 1000-0221 PSA System board - Interval timer Channel 0 (mode 0) is detected...
... error & If 2. 3. Reseat the CMOS battery. Repeat the PSA diagnostics If failure continues, contact Dell Technical Support BIOS is current, contact Technical Support to the latest BIOS tests that may involve the main version. Interval timer not functional An error occurred during the 1. Interval... 1000-0213 System board - CMOS battery failure detected ePSA 2000-0213 (Not used with UEFI BIOS) System board - Repeat the PSA diagnostics. 3. If failure continues, contact Dell Technical Support PSA 1000-0221 PSA System board - Interval timer Channel 0 (mode 0) is detected...
EMC PowerEdge Servers Troubleshooting Guide
Page 24
...1000-0242 PSA System board - Update to the latest BIOS tests that may involve the main version. Repeat the PSA diagnostics If failure continues, contact Dell Technical Support diagnostics fail again after the BIOS is detected, try memory modules individually. Clock (RTC)...System board - Repeat the PSA diagnostics If failure continues, contact Dell Technical Support no 2000-0123 memory error & If 2. 3. If failure continues, contact Dell Technical Support diagnostics fail again after the BIOS is current, contact Technical Support to resolve the problem. If ...
...1000-0242 PSA System board - Update to the latest BIOS tests that may involve the main version. Repeat the PSA diagnostics If failure continues, contact Dell Technical Support diagnostics fail again after the BIOS is detected, try memory modules individually. Clock (RTC)...System board - Repeat the PSA diagnostics If failure continues, contact Dell Technical Support no 2000-0123 memory error & If 2. 3. If failure continues, contact Dell Technical Support diagnostics fail again after the BIOS is current, contact Technical Support to resolve the problem. If ...
EMC PowerEdge Servers Troubleshooting Guide
Page 25
... may involve the USB controller or ports of the main system board of the system. Update to the latest BIOS version. 2. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0244 System board - Try a known good USB device. 1. USB device... is not being detected by motherboard issues. 1. If failure continues, contact Dell Technical Support Running diagnostics 25 System board - If failure continues, contact Dell Technical Support BIOS is current, contact Technical Support to BIOS events in a different port. Test USB devices in a different port. Disconnect...
... may involve the USB controller or ports of the main system board of the system. Update to the latest BIOS version. 2. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0244 System board - Try a known good USB device. 1. USB device... is not being detected by motherboard issues. 1. If failure continues, contact Dell Technical Support Running diagnostics 25 System board - If failure continues, contact Dell Technical Support BIOS is current, contact Technical Support to BIOS events in a different port. Test USB devices in a different port. Disconnect...
EMC PowerEdge Servers Troubleshooting Guide
Page 26
...failing the diagnostic tools. 1. Update to adjust the version. If failure continues, contact Dell Technical Support LCD panel - Try to the latest BIOS version. 2. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0323 LCD panel - If you were able to the...Repeat the PSA diagnostics.. 4. brightness in the LCD display is indicating a data failure. Update to the latest BIOS version. 2. If failure continues, contact Dell Technical Support 1. If failure continues, contact Technical Support 26 Running diagnostics PSA/ePSA error codes (continued) Error ...
...failing the diagnostic tools. 1. Update to adjust the version. If failure continues, contact Dell Technical Support LCD panel - Try to the latest BIOS version. 2. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0323 LCD panel - If you were able to the...Repeat the PSA diagnostics.. 4. brightness in the LCD display is indicating a data failure. Update to the latest BIOS version. 2. If failure continues, contact Dell Technical Support 1. If failure continues, contact Technical Support 26 Running diagnostics PSA/ePSA error codes (continued) Error ...
EMC PowerEdge Servers Troubleshooting Guide
Page 27
... 4. Repeat the PSA diagnostics. 4. If failure continues,, contact Dell Technical Support PSA 1000-0333 ePSA 2000-0333 PSA Video - Repeat the PSA diagnostics. 5. Update to the latest BIOS version. 2. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0328 LCD panel - no ...input for keyboard response ePSA Video - Update to the latest BIOS. If failure continues,, contact Dell Technical Support PSA NA ePSA 2000-0332 Video memory - Update to the latest BIOS version. 2. unable to detect variance in ambient light sensor The Ambient light ...
... 4. Repeat the PSA diagnostics. 4. If failure continues,, contact Dell Technical Support PSA 1000-0333 ePSA 2000-0333 PSA Video - Repeat the PSA diagnostics. 5. Update to the latest BIOS version. 2. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0328 LCD panel - no ...input for keyboard response ePSA Video - Update to the latest BIOS. If failure continues,, contact Dell Technical Support PSA NA ePSA 2000-0332 Video memory - Update to the latest BIOS version. 2. unable to detect variance in ambient light sensor The Ambient light ...
EMC PowerEdge Servers Troubleshooting Guide
Page 28
... ePSA 2000-0334 Video - Update to the latest BIOS the error (LCD LVDS CABLE for example) is indicated in 1. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0412 Cables - If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0413 Cables -...damage. 2. 3. You may get this error if you answered No to the latest BIOS. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0414 Cables - If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0411 Cables - auxiliary cable not detected Normally, ...
... ePSA 2000-0334 Video - Update to the latest BIOS the error (LCD LVDS CABLE for example) is indicated in 1. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0412 Cables - If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0413 Cables -...damage. 2. 3. You may get this error if you answered No to the latest BIOS. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0414 Cables - If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0411 Cables - auxiliary cable not detected Normally, ...
EMC PowerEdge Servers Troubleshooting Guide
Page 29
... a daughter card. Repeat the PSA diagnostics. 4. No BIOS support for software interrupt [x] function[x] [x] The motherboard BIOS revision may be faulty. If failure continues, contact Dell Technical Support Running diagnostics 29 Update to the latest BIOS version. 2. Replace damaged cables or devices. 4. the ...(PSA and ePSA) Error message Description Steps 5. example) is not responding to the latest BIOS/ may not be on the Firmware versions. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0511 Fan - the (s) fan is running faster than...
... a daughter card. Repeat the PSA diagnostics. 4. No BIOS support for software interrupt [x] function[x] [x] The motherboard BIOS revision may be faulty. If failure continues, contact Dell Technical Support Running diagnostics 29 Update to the latest BIOS version. 2. Replace damaged cables or devices. 4. the ...(PSA and ePSA) Error message Description Steps 5. example) is not responding to the latest BIOS/ may not be on the Firmware versions. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0511 Fan - the (s) fan is running faster than...
EMC PowerEdge Servers Troubleshooting Guide
Page 30
...continued) Error number (PSA and ePSA) Error message Description Steps PSA NA ePSA 2000-8002 BIOS - Update to the latest BIOS version. 2. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-8005 LCD - LCD BIST not supported The LCD BIST ...- Clear Log. 2. Unable to [s] testable memory C. Fan - Repeat the PSA diagnostics. 3. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-8006 BIOS - Repeat the PSA diagnostics. 3. Repeat the PSA diagnostics. 3. Unable to set fans to allocate memory for SMI interface function...
...continued) Error number (PSA and ePSA) Error message Description Steps PSA NA ePSA 2000-8002 BIOS - Update to the latest BIOS version. 2. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-8005 LCD - LCD BIST not supported The LCD BIST ...- Clear Log. 2. Unable to [s] testable memory C. Fan - Repeat the PSA diagnostics. 3. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-8006 BIOS - Repeat the PSA diagnostics. 3. Repeat the PSA diagnostics. 3. Unable to set fans to allocate memory for SMI interface function...
EMC PowerEdge Servers Troubleshooting Guide
Page 31
...the device returning an invalid status to the latest BIOS version. 2. Update to the latest BIOS version. 2. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-8014 Diagnostics - If failure continues, contact Dell Technical Support PSA NA ePSA 2000-8016 Diagnostics - .... 3. Repeat the PSA diagnostics. 3. unable to the latest BIOS version. 2. Running diagnostics 31 If failure continues, contact Dell Technical Support PSA NA ePSA 2000-800E BIOS - If failure continues, contact Dell Technical Support PSA NA ePSA 2000-8012 Diagnostics - Unknown test ...
...the device returning an invalid status to the latest BIOS version. 2. Update to the latest BIOS version. 2. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-8014 Diagnostics - If failure continues, contact Dell Technical Support PSA NA ePSA 2000-8016 Diagnostics - .... 3. Repeat the PSA diagnostics. 3. unable to the latest BIOS version. 2. Running diagnostics 31 If failure continues, contact Dell Technical Support PSA NA ePSA 2000-800E BIOS - If failure continues, contact Dell Technical Support PSA NA ePSA 2000-8012 Diagnostics - Unknown test ...
EMC PowerEdge Servers Troubleshooting Guide
Page 32
...possible. 3. Repeat the PSA diagnostics. 3. Low memory. [d]k The system may not be 1. Update to the latest BIOS version. 2. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-8115 Diagnostics - Requires ULTRIUM [s] for battery health This optional feature may be unstable...Steps 4. Battery - Update to the latest BIOS version. 2. Update to the latest BIOS supported. Unable to the latest BIOS version. 2. Update to stop all The system may be unstable. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-8157 Tape...
...possible. 3. Repeat the PSA diagnostics. 3. Low memory. [d]k The system may not be 1. Update to the latest BIOS version. 2. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-8115 Diagnostics - Requires ULTRIUM [s] for battery health This optional feature may be unstable...Steps 4. Battery - Update to the latest BIOS version. 2. Update to the latest BIOS supported. Unable to the latest BIOS version. 2. Update to stop all The system may be unstable. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-8157 Tape...
EMC PowerEdge Servers Troubleshooting Guide
Page 33
... of a virus infecting the system. If audio is reporting an incorrect status. If failure continues, contact Dell Technical Support heard, make sure to the latest BIOS version. 2. Repeat the PSA diagnostics. 3. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-8165 PSA NA ePSA 2000-8166 PSA NA ePSA 2000-8170...
... of a virus infecting the system. If audio is reporting an incorrect status. If failure continues, contact Dell Technical Support heard, make sure to the latest BIOS version. 2. Repeat the PSA diagnostics. 3. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-8165 PSA NA ePSA 2000-8166 PSA NA ePSA 2000-8170...
EMC PowerEdge Servers Troubleshooting Guide
Page 38
To avoid this issue, you must boot to the BIOS boot mode after installing an operating system from the UEFI Boot Manager, the system stops responding. Replace the system cover. 7. Topics: • Troubleshooting system startup ... drive backplane at both ends. 5. Switch off the system. 2. For all the drives. 6. No bootable device found issue. NOTE: If the issue still persists, contact Dell Technical Support for assistance. Reseat all other startup issues, note the system messages that appear on the system 38 Troubleshooting hardware issues 4 Troubleshooting hardware issues...
To avoid this issue, you must boot to the BIOS boot mode after installing an operating system from the UEFI Boot Manager, the system stops responding. Replace the system cover. 7. Topics: • Troubleshooting system startup ... drive backplane at both ends. 5. Switch off the system. 2. For all the drives. 6. No bootable device found issue. NOTE: If the issue still persists, contact Dell Technical Support for assistance. Reseat all other startup issues, note the system messages that appear on the system 38 Troubleshooting hardware issues 4 Troubleshooting hardware issues...
EMC PowerEdge Servers Troubleshooting Guide
Page 39
... and reboot the server. 13. Troubleshooting external connections Before troubleshooting any external devices, ensure that all external cables are detected in controller BIOS, if not detected refer to the system. If this system so that we are sure that in the iDRAC Graphical User Interface (... NOTE: Follow steps 1 to 5 to the monitor. Steps 1. If the problem is set to video hardware. If the issue persists, contact Dell Technical Support for SATA drives. 12. For any other USB devices attached to the Troubleshooting Hard drive issues section. 11. Check the video interface ...
... and reboot the server. 13. Troubleshooting external connections Before troubleshooting any external devices, ensure that all external cables are detected in controller BIOS, if not detected refer to the system. If this system so that we are sure that in the iDRAC Graphical User Interface (... NOTE: Follow steps 1 to 5 to the monitor. Steps 1. If the problem is set to video hardware. If the issue persists, contact Dell Technical Support for SATA drives. 12. For any other USB devices attached to the Troubleshooting Hard drive issues section. 11. Check the video interface ...
EMC PowerEdge Servers Troubleshooting Guide
Page 40
...Only. 5. If a USB device causes the same problem, turn off the device, replace the USB cable with only one at www.dell.com/poweredgemanuals 4. If the laptop is running Windows operating system, ensure that the iDRAC Managed: USB XML Configuration option is configured as...help section. 8. In the IDRAC Settings Utility, ensure that your system and restore the BIOS to the front USB Management Port, identified by icon. 2. Verify that all troubleshooting fails, see Integrated Dell Remote Access Controller User's Guide at a time. 12. Laptop connection For information about ...
...Only. 5. If a USB device causes the same problem, turn off the device, replace the USB cable with only one at www.dell.com/poweredgemanuals 4. If the laptop is running Windows operating system, ensure that the iDRAC Managed: USB XML Configuration option is configured as...help section. 8. In the IDRAC Settings Utility, ensure that your system and restore the BIOS to the front USB Management Port, identified by icon. 2. Verify that all troubleshooting fails, see Integrated Dell Remote Access Controller User's Guide at a time. 12. Laptop connection For information about ...