Setup and Quick Reference Guide
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... Tips 39 Using the Hardware Troubleshooter 39 Tips 39 Power Problems 39 Memory Problems 47 Lockups and Software Problems 48 Dell Technical Update Service 49 Dell Diagnostics 49 5 Reinstalling Software 51 Drivers 51 Identifying Drivers 51 Reinstalling Drivers and Utilities 51 Restoring Your Operating System 53 Using Microsoft® Windows® System Restore . . . 54 Using...
... Tips 39 Using the Hardware Troubleshooter 39 Tips 39 Power Problems 39 Memory Problems 47 Lockups and Software Problems 48 Dell Technical Update Service 49 Dell Diagnostics 49 5 Reinstalling Software 51 Drivers 51 Identifying Drivers 51 Reinstalling Drivers and Utilities 51 Restoring Your Operating System 53 Using Microsoft® Windows® System Restore . . . 54 Using...
Setup and Quick Reference Guide
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6 Finding Information 57 7 Getting Help 59 Obtaining Assistance 59 Fast Call for Help 60 Loading iAMT drivers on installation 60 Technical Support and Customer Service . . . . . 61 DellConnect 61 Online Services 61 AutoTech Service 62 Automated Order-Status Service 62 Problems With Your Order 62 Product Information 63 Returning Items for Warranty Repair or Credit . . . . . 63 Before You Call 64 Contacting Dell 66 Index 67 Contents 5
6 Finding Information 57 7 Getting Help 59 Obtaining Assistance 59 Fast Call for Help 60 Loading iAMT drivers on installation 60 Technical Support and Customer Service . . . . . 61 DellConnect 61 Online Services 61 AutoTech Service 62 Automated Order-Status Service 62 Problems With Your Order 62 Product Information 63 Returning Items for Warranty Repair or Credit . . . . . 63 Before You Call 64 Contacting Dell 66 Index 67 Contents 5
Setup and Quick Reference Guide
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... connector 2 VGA video connector 2 Using the DisplayPort for more information about DisplayPort. Refer to the DisplayPort monitor only. Output will be limited to the Dell Technology Guide for video may not be included if you begin any of the system will not be available during boot or when running DOS.... When the system has booted to older monitors which only support VGA and/or DVI (available at www.dell.com). Setting Up Your Computer Quick Setup CAUTION: Before you did not order them. 1 Your computer comes with your computer. NOTE: Some...
... connector 2 VGA video connector 2 Using the DisplayPort for more information about DisplayPort. Refer to the DisplayPort monitor only. Output will be limited to the Dell Technology Guide for video may not be included if you begin any of the system will not be available during boot or when running DOS.... When the system has booted to older monitors which only support VGA and/or DVI (available at www.dell.com). Setting Up Your Computer Quick Setup CAUTION: Before you did not order them. 1 Your computer comes with your computer. NOTE: Some...
Setup and Quick Reference Guide
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... CAUTION: Before you begin any key to start the Dell Diagnostics from the start menu and press . Select Diagnostics from the diagnostics utility partition on your hard drive, and follow the safety instructions that the device drivers do not conflict with the program. • If necessary, ... operating system installed on your computer. • Ensure that your computer meets the minimum hardware requirements needed to run the Dell Diagnostics from the Drivers and Utilities media. 4 Press any of software and hardware updates for your computer. See the software documentation for the...
... CAUTION: Before you begin any key to start the Dell Diagnostics from the start menu and press . Select Diagnostics from the diagnostics utility partition on your hard drive, and follow the safety instructions that the device drivers do not conflict with the program. • If necessary, ... operating system installed on your computer. • Ensure that your computer meets the minimum hardware requirements needed to run the Dell Diagnostics from the Drivers and Utilities media. 4 Press any of software and hardware updates for your computer. See the software documentation for the...
Setup and Quick Reference Guide
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... list. If multiple versions are listed, select the version that is optional and may not ship with your computer. 1 Insert the Drivers and Utilities media. 2 Shut down your computer and try again. On the next start-up, the computer starts according to the devices...continue to run, and follow the instructions on the screen. 50 Troubleshooting Tips When the DELL logo appears, press immediately. then, shut down and restart the computer. Starting the Dell Diagnostics From the Dell Drivers and Utilities Media NOTE: The Dell Drivers and Utilities media is appropriate for one time only.
... list. If multiple versions are listed, select the version that is optional and may not ship with your computer. 1 Insert the Drivers and Utilities media. 2 Shut down your computer and try again. On the next start-up, the computer starts according to the devices...continue to run, and follow the instructions on the screen. 50 Troubleshooting Tips When the DELL logo appears, press immediately. then, shut down and restart the computer. Starting the Dell Diagnostics From the Dell Drivers and Utilities Media NOTE: The Dell Drivers and Utilities media is appropriate for one time only.
Setup and Quick Reference Guide
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... an exclamation point (a yellow circle with a [!]) on page 51). Reinstalling Drivers and Utilities NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities media provide approved drivers for your computer might not work correctly. otherwise, contact your computer. Reinstalling Software Drivers Identifying Drivers 1 Locate the list of devices for your administrator to continue...
... an exclamation point (a yellow circle with a [!]) on page 51). Reinstalling Drivers and Utilities NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities media provide approved drivers for your computer might not work correctly. otherwise, contact your computer. Reinstalling Software Drivers Identifying Drivers 1 Locate the list of devices for your administrator to continue...
Setup and Quick Reference Guide
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...174; System Restore" on page 54) 1 With the Windows desktop displayed, insert your administrator to step 2. NOTE: In most cases, the Drivers and Utilities program starts running automatically. If you are an administrator on the computer, click Continue; If not, go to enter the Device Manager.... 3 Right-click the device for which the new driver was installed and click Properties. 4 Click the Drivers tab→ Roll Back Driver. Returning to a Previous Device Driver Version" on page 52) • Microsoft System Restore (see the Windows desktop, reinsert ...
...174; System Restore" on page 54) 1 With the Windows desktop displayed, insert your administrator to step 2. NOTE: In most cases, the Drivers and Utilities program starts running automatically. If you are an administrator on the computer, click Continue; If not, go to enter the Device Manager.... 3 Right-click the device for which the new driver was installed and click Properties. 4 Click the Drivers tab→ Roll Back Driver. Returning to a Previous Device Driver Version" on page 52) • Microsoft System Restore (see the Windows desktop, reinsert ...
Setup and Quick Reference Guide
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... files. Restoring Your Operating System You can restore your operating system in your computer. Use System Restore as the first solution for driver software. 6 Click Browse and browse to the location to enter the Device Manager. 3 Double-click the type of device for ... Microsoft Windows System Restore returns your operating system, or you must find the drivers that you are installing the driver. 5 Click the Driver tab→ Update Driver→ Browse my computer for restoring your operating system and preserving data files. 5 At the Welcome Dell System Owner screen, click Next.
... files. Restoring Your Operating System You can restore your operating system in your computer. Use System Restore as the first solution for driver software. 6 Click Browse and browse to the location to enter the Device Manager. 3 Double-click the type of device for ... Microsoft Windows System Restore returns your operating system, or you must find the drivers that you are installing the driver. 5 Click the Driver tab→ Update Driver→ Browse my computer for restoring your operating system and preserving data files. 5 At the Welcome Dell System Owner screen, click Next.
Setup and Quick Reference Guide
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...on the hard drive and removes any programs or drivers installed after you want to continue reformatting the hard drive and restoring the system software to complete. If possible, back up the data before using Dell Factory Image Restore. The restore process begins and ... Operating System Media Before reinstalling the operating system, try the following: • Windows Device Driver Rollback (see "Returning to select Dell Factory Tools, then Dell Factory Image Restore. 8 On the Dell Factory Image Restore welcome screen, click Next. A message appears when the operating system and factory...
...on the hard drive and removes any programs or drivers installed after you want to continue reformatting the hard drive and restoring the system software to complete. If possible, back up the data before using Dell Factory Image Restore. The restore process begins and ... Operating System Media Before reinstalling the operating system, try the following: • Windows Device Driver Rollback (see "Returning to select Dell Factory Tools, then Dell Factory Image Restore. 8 On the Dell Factory Image Restore welcome screen, click Next. A message appears when the operating system and factory...
Setup and Quick Reference Guide
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... the installation, back up all data files from which you ordered your computer, or whether you requested the media, the Dell Drivers and Utilities media and Dell Operating System media may not ship with your primary hard drive to another media. NOTE: Depending on the screen to complete... and other software. 56 Reinstalling Software • Microsoft System Restore (see the Microsoft® Windows® desktop; The Dell Drivers and Utilities media contains drivers that were installed at the time you ordered your computer and try again. 5 When the boot device list appears, highlight ...
... the installation, back up all data files from which you ordered your computer, or whether you requested the media, the Dell Drivers and Utilities media and Dell Operating System media may not ship with your primary hard drive to another media. NOTE: Depending on the screen to complete... and other software. 56 Reinstalling Software • Microsoft System Restore (see the Microsoft® Windows® desktop; The Dell Drivers and Utilities media contains drivers that were installed at the time you ordered your computer and try again. 5 When the boot device list appears, highlight ...
Setup and Quick Reference Guide
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...57 Finding Information NOTE: Some features or media may be optional and may not ship with your computer. NOTE: Drivers and documentation updates can be found at support.dell.com. • Desktop System Software (DSS) • Readme files NOTE: Readme files may be available in certain... countries. Drivers and Utilities Media • A diagnostic program for your computer The Drivers and Utilities media is located on your computer. • Use the Service Tag to identify your computer when you use support.dell.com or contact support. • Enter...
...57 Finding Information NOTE: Some features or media may be optional and may not ship with your computer. NOTE: Drivers and documentation updates can be found at support.dell.com. • Desktop System Software (DSS) • Readme files NOTE: Readme files may be available in certain... countries. Drivers and Utilities Media • A diagnostic program for your computer The Drivers and Utilities media is located on your computer. • Use the Service Tag to identify your computer when you use support.dell.com or contact support. • Enter...
Setup and Quick Reference Guide
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..., Warranty, and Support Documentation This type of drivers for your computer can be found at support.dell.com. • How to configure system settings • How to troubleshoot and solve problems Dell Technology Guide • About your operating system The Dell Technology Guide is available at support.dell.com. only) • Safety instructions • Regulatory...
..., Warranty, and Support Documentation This type of drivers for your computer can be found at support.dell.com. • How to configure system settings • How to troubleshoot and solve problems Dell Technology Guide • About your operating system The Dell Technology Guide is available at support.dell.com. only) • Safety instructions • Regulatory...
Setup and Quick Reference Guide
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... on setting up and configuring your computer for Intel iAMT management: 1 Navigate to support.dell.com. 2 Select Manuals. 3 Locate the instructions for information on availability. Loading iAMT drivers on installation To enable Intel AMT (iAMT) system management, download the following services are ready... Turn on (or restart) your computer. 3 When the Dell™ logo appears, press . Fast Call for Help alerts the IT department to your product model and follow these drivers: 1 Navigate to support.dell.com. 2 Select Drivers and Downloads. 3 Select your problem and allows IT to take...
... on setting up and configuring your computer for Intel iAMT management: 1 Navigate to support.dell.com. 2 Select Manuals. 3 Locate the instructions for information on availability. Loading iAMT drivers on installation To enable Intel AMT (iAMT) system management, download the following services are ready... Turn on (or restart) your computer. 3 When the Dell™ logo appears, press . Fast Call for Help alerts the IT department to your product model and follow these drivers: 1 Navigate to support.dell.com. 2 Select Drivers and Downloads. 3 Select your problem and allows IT to take...
Setup and Quick Reference Guide
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... Utilities media, 50 starting from your hard drive, 49 Dell Systems Management Administrator's Guide, 58 Dell Technology Guide, 58 DellConnect, 61 Desktop System Software, 57 diagnostics Dell, 49 documentation, 57 Dell Systems Management Administrator's Guide, 58 Dell Technology Guide, 58 Service Manual, 58 drivers, 51 Drivers and Utilities media, 57 identifying, 51 reinstalling, 51 returning to a previous...
... Utilities media, 50 starting from your hard drive, 49 Dell Systems Management Administrator's Guide, 58 Dell Technology Guide, 58 DellConnect, 61 Desktop System Software, 57 diagnostics Dell, 49 documentation, 57 Dell Systems Management Administrator's Guide, 58 Dell Technology Guide, 58 Service Manual, 58 drivers, 51 Drivers and Utilities media, 57 identifying, 51 reinstalling, 51 returning to a previous...
Setup and Quick Reference Guide
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... enabling, 60 Fast Call for Help, 60 Internet connecting, 24 setting up, 24 L license label, 58 M media Drivers and Utilities, 57 operating system, 57 memory troubleshooting, 47 N networks, 21 connecting, 21 O operating system Dell Factory Image Restore, 54 media, 55 reinstalling, 57 System Restore, 53 Operating System media, 57 operating system product...
... enabling, 60 Fast Call for Help, 60 Internet connecting, 24 setting up, 24 L license label, 58 M media Drivers and Utilities, 57 operating system, 57 memory troubleshooting, 47 N networks, 21 connecting, 21 O operating system Dell Factory Image Restore, 54 media, 55 reinstalling, 57 System Restore, 53 Operating System media, 57 operating system product...
Setup and Quick Reference Guide
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V view back, 8, 14 back panel connectors, 7-9 front, 7 W warranty information, 58 Windows License label, 58 Windows Vista Dell Factory Image Restore, 54 Device Driver Rollback, 52 Program Compatibility wizard, 48 reinstalling, 57 returning to a previous device driver version, 52 System Restore, 53-54 Windows XP Files and Settings Transfer Wizard, 25 reinstalling, 57 System Restore, 53-54 wizards Files and Settings Transfer Wizard, 25 Program Compatibility wizard, 48 70 Index
V view back, 8, 14 back panel connectors, 7-9 front, 7 W warranty information, 58 Windows License label, 58 Windows Vista Dell Factory Image Restore, 54 Device Driver Rollback, 52 Program Compatibility wizard, 48 reinstalling, 57 returning to a previous device driver version, 52 System Restore, 53-54 Windows XP Files and Settings Transfer Wizard, 25 reinstalling, 57 System Restore, 53-54 wizards Files and Settings Transfer Wizard, 25 Program Compatibility wizard, 48 70 Index
Technology Guide
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...duplex PCIe 1.0a x1 64KBytes RX, 8KBytes TX Bus-Master DMA 2.84W (860mA @ +3.3V) Less than 300mW 21 DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE COMMUNICATIONS - SFF supports low profile card. BROADCOM NETXTREME 10/100/1000 PCIE GIGABIT1 NETWORKING CARD Connector Type Data...duplex) 100 Mbps 100BASE-TX (full-duplex) 200 Mbps 1000BASE-T (full-duplex) 2000 Mbps Environmental Operating temperature Operating humidity Operating System Driver Support Manageability (examples WOL, PXE..) Management Capabilities Alerting (examples ASF 2.0 AMT...) MT DT SFF RJ45 10/100/1000 Mbps Intel...
...duplex PCIe 1.0a x1 64KBytes RX, 8KBytes TX Bus-Master DMA 2.84W (860mA @ +3.3V) Less than 300mW 21 DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE COMMUNICATIONS - SFF supports low profile card. BROADCOM NETXTREME 10/100/1000 PCIE GIGABIT1 NETWORKING CARD Connector Type Data...duplex) 100 Mbps 100BASE-TX (full-duplex) 200 Mbps 1000BASE-T (full-duplex) 2000 Mbps Environmental Operating temperature Operating humidity Operating System Driver Support Manageability (examples WOL, PXE..) Management Capabilities Alerting (examples ASF 2.0 AMT...) MT DT SFF RJ45 10/100/1000 Mbps Intel...
Technology Guide
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... Mbps Max* 100BASE-TX (full-duplex) 200 MbpsMax* 1000BASE-T (full-duplex) 2000 Mbps Max* * Depends on ring) capable Driver upgradeable V.80 Synchronous Access Mode (SAM) can be supported by software applications (not driver) 0~50 degree C 45 degree C 90% max Vista 32/64, Windows XP 32/64 Vista 32/64, Windows XP 32...; Ultimate, Windows Vista® Business 32 bit/64 bit, Windows Vista Home Basic, Linux WOL, PXE2.1, ACPI None COMMUNICATIONS - Pulse Coded Modulation (V.92/V.90) TCM - DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE COMMUNICATIONS -
... Mbps Max* 100BASE-TX (full-duplex) 200 MbpsMax* 1000BASE-T (full-duplex) 2000 Mbps Max* * Depends on ring) capable Driver upgradeable V.80 Synchronous Access Mode (SAM) can be supported by software applications (not driver) 0~50 degree C 45 degree C 90% max Vista 32/64, Windows XP 32/64 Vista 32/64, Windows XP 32...; Ultimate, Windows Vista® Business 32 bit/64 bit, Windows Vista Home Basic, Linux WOL, PXE2.1, ACPI None COMMUNICATIONS - Pulse Coded Modulation (V.92/V.90) TCM - DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE COMMUNICATIONS -
Technology Guide
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... of 25 ºC to 35 ºC) Windows XP, Windows XP x64, Windows Vista 32-bit, Windows Vista 64-bit 23 DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE COMMUNICATIONS - WIRELESS INTERNAL INTEL 5300 802.11 DRAFT-N WIFI (WITH REMOTE WAKE UP SUPPORT) External Connector Type Controller Details ...Data Rates supported 802.11a Data Rates supported 802.11g Data Rates supported 802.11n Data Rates supported Encryption Operating temperature Operating humidity Operating System Driver Support MT DT SFF +3.0V~+3.6V, 116.6mW max Conexant SmartHSFs/LF (CX11256 & CX20493) L: 5.25'/13.325cm H: 4.73'/...
... of 25 ºC to 35 ºC) Windows XP, Windows XP x64, Windows Vista 32-bit, Windows Vista 64-bit 23 DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE COMMUNICATIONS - WIRELESS INTERNAL INTEL 5300 802.11 DRAFT-N WIFI (WITH REMOTE WAKE UP SUPPORT) External Connector Type Controller Details ...Data Rates supported 802.11a Data Rates supported 802.11g Data Rates supported 802.11n Data Rates supported Encryption Operating temperature Operating humidity Operating System Driver Support MT DT SFF +3.0V~+3.6V, 116.6mW max Conexant SmartHSFs/LF (CX11256 & CX20493) L: 5.25'/13.325cm H: 4.73'/...
Technology Guide
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DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE GRAPHICS/VIDEO CONTROLLER NOTE: MT supports full height card, DT supports low profile card or full height card with 4GB system memory 9.63 W ... to DVI Display Port to VGA 1 Up to 1.7 GB of system memory may be used concurrently for multi-monitor display in the OS after the driver is loaded. 24 SFF supports low profile card. The Display Port controller does not support multi-monitor display in DOS, but it does in DOS...
DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE GRAPHICS/VIDEO CONTROLLER NOTE: MT supports full height card, DT supports low profile card or full height card with 4GB system memory 9.63 W ... to DVI Display Port to VGA 1 Up to 1.7 GB of system memory may be used concurrently for multi-monitor display in the OS after the driver is loaded. 24 SFF supports low profile card. The Display Port controller does not support multi-monitor display in DOS, but it does in DOS...