Dell Technology Guide
Page 20
Dell Support Center 285 Solving Problems 287 Battery Problems 287 Drive Problems 287 Optical Drive Problems 288 E-Mail, Modem, and Internet Problems . . . . . 289 Error Messages 290 IEEE 1394 Device Problems 291 Keyboard Problems for External Keyboards . . . 292 Lockups and Software Problems 292 Memory Problems 294 Mouse Problems 295 Network Problems 296 Power Problems 296 Printer Problems 298 Scanner Problems 299 Sound and Speaker Problems 299 Touch Pad or Mouse...
Dell Support Center 285 Solving Problems 287 Battery Problems 287 Drive Problems 287 Optical Drive Problems 288 E-Mail, Modem, and Internet Problems . . . . . 289 Error Messages 290 IEEE 1394 Device Problems 291 Keyboard Problems for External Keyboards . . . 292 Lockups and Software Problems 292 Memory Problems 294 Mouse Problems 295 Network Problems 296 Power Problems 296 Printer Problems 298 Scanner Problems 299 Sound and Speaker Problems 299 Touch Pad or Mouse...
Dell Technology Guide
Page 64
...not be performed if you click a button on the pointing device. • The pointing device stops working after a few minutes of the following problems occur: • The pointer moves erratically. • The pointer does not respond when you move the pointing device. • Nothing happens when...On or Off From the Taskbar 1 Use your mouse when the mouse is connected to reactivate the USB pointing device. 64 Navigation Devices (Mouse, Keyboard, Touch Pad) Using a USB Pointing Device (Mouse) Your computer usually auto-detects and installs the drivers for more about using a USB pointing...
...not be performed if you click a button on the pointing device. • The pointing device stops working after a few minutes of the following problems occur: • The pointer moves erratically. • The pointer does not respond when you move the pointing device. • Nothing happens when...On or Off From the Taskbar 1 Use your mouse when the mouse is connected to reactivate the USB pointing device. 64 Navigation Devices (Mouse, Keyboard, Touch Pad) Using a USB Pointing Device (Mouse) Your computer usually auto-detects and installs the drivers for more about using a USB pointing...
Dell Technology Guide
Page 65
... those on an adding machine (The numeric keypad on , for performing specific tasks • Navigation keys for the device. Keyboard Your keyboard provides different sets of keys to reinstall the driver. You may have problems with the pointing device, check the software driver for moving the cursor around in documents or windows: , , , , , , and...
... those on an adding machine (The numeric keypad on , for performing specific tasks • Navigation keys for the device. Keyboard Your keyboard provides different sets of keys to reinstall the driver. You may have problems with the pointing device, check the software driver for moving the cursor around in documents or windows: , , , , , , and...
Dell Technology Guide
Page 126
...: Always use aerosol cleaners, flammable liquid, or other spray cleaners. Never touch the lens in the Dell™ safety information that come with your computer, wipe the computer, keyboard, and plastic portion of your computer, see Windows Help and Support: click Start or → Help... To clean your computer. Use this document as skipping, with water. If you notice problems, such as an overview of your computer's operating system to drip inside the computer or keyboard. Tools are available through your optical media, try cleaning the media. 126 Maintenance Tasks ...
...: Always use aerosol cleaners, flammable liquid, or other spray cleaners. Never touch the lens in the Dell™ safety information that come with your computer, wipe the computer, keyboard, and plastic portion of your computer, see Windows Help and Support: click Start or → Help... To clean your computer. Use this document as skipping, with water. If you notice problems, such as an overview of your computer's operating system to drip inside the computer or keyboard. Tools are available through your optical media, try cleaning the media. 126 Maintenance Tasks ...
Dell Technology Guide
Page 272
... message in the System Messages list or in conjunction with the power lights. Write down the information displayed on how to evaluate your system board, keyboard, display, memory, hard drive, etc. Dell Diagnostics can also indicate internal power problems. See your Service Manual for information about diagnostic lights.
... message in the System Messages list or in conjunction with the power lights. Write down the information displayed on how to evaluate your system board, keyboard, display, memory, hard drive, etc. Dell Diagnostics can also indicate internal power problems. See your Service Manual for information about diagnostic lights.
Dell Technology Guide
Page 274
... to verify that the voltage selection switch is receiving electrical power, but an internal power problem may be used to help identify the problem. 274 Troubleshooting Ensure that the electrical outlet is steady amber, a device may exist. - - Power, keyboard, and mouse extension cables - Too many devices on the front panel. Some possible causes...
... to verify that the voltage selection switch is receiving electrical power, but an internal power problem may be used to help identify the problem. 274 Troubleshooting Ensure that the electrical outlet is steady amber, a device may exist. - - Power, keyboard, and mouse extension cables - Too many devices on the front panel. Some possible causes...
Dell Technology Guide
Page 275
... complete the boot routine three consecutive times for the same error (see "Contacting Dell" on page 337 for either the operating system or the program that was running when the message appeared. ALERT! FOR HELP IN RESOLVING THIS PROBLEM, PLEASE NOTE THIS C H E C K P O I N T A N D C O N... failure. Diagnostic Lights for the topic on the Dell Support website support.dell.com. Replace the battery (see the Service Manual for assistance). During normal operation, the keyboard status lights display the current status of the various keyboard status lights displayed, see the Service Manual for...
... complete the boot routine three consecutive times for the same error (see "Contacting Dell" on page 337 for either the operating system or the program that was running when the message appeared. ALERT! FOR HELP IN RESOLVING THIS PROBLEM, PLEASE NOTE THIS C H E C K P O I N T A N D C O N... failure. Diagnostic Lights for the topic on the Dell Support website support.dell.com. Replace the battery (see the Service Manual for assistance). During normal operation, the keyboard status lights display the current status of the various keyboard status lights displayed, see the Service Manual for...
Dell Technology Guide
Page 276
.... This feature can be malfunctioning or the system board itself may have a failure (see "Keyboard Problems for External Keyboards" on page 292). System Messages for assistance). See "Lockups and Software Problems" on page 307). I N V A L I D C O N F I G U R A T I O N I N F O R M A T I L U R E - Keyboard failure or keyboard cable loose (see "Contacting Dell" on page 292. MEMORY ADDRESS LINE FAILURE AT (ADDRESS), READ VALUE EXPECTING 276 Troubleshooting...
.... This feature can be malfunctioning or the system board itself may have a failure (see "Keyboard Problems for External Keyboards" on page 292). System Messages for assistance). See "Lockups and Software Problems" on page 307). I N V A L I D C O N F I G U R A T I O N I N F O R M A T I L U R E - Keyboard failure or keyboard cable loose (see "Contacting Dell" on page 292. MEMORY ADDRESS LINE FAILURE AT (ADDRESS), READ VALUE EXPECTING 276 Troubleshooting...
Dell Technology Guide
Page 292
.... See "Windows Hardware Troubleshooter" on page 337). IF YOU HAVE PROBLEMS WITH AN IEEE 1394 DEVICE NOT PROVIDED BY DELL - For additional safety best practices information, see the documentation shipped with your computer. R U N T H E H A R D W A R E TR O U B L E S H O O T E R - Contact the IEEE 1394 device manufacturer. Keyboard Problems for External Keyboards CAUTION: Before you begin any of the procedures in this...
.... See "Windows Hardware Troubleshooter" on page 337). IF YOU HAVE PROBLEMS WITH AN IEEE 1394 DEVICE NOT PROVIDED BY DELL - For additional safety best practices information, see the documentation shipped with your computer. R U N T H E H A R D W A R E TR O U B L E S H O O T E R - Contact the IEEE 1394 device manufacturer. Keyboard Problems for External Keyboards CAUTION: Before you begin any of the procedures in this...
Dell Technology Guide
Page 294
... SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION - • Ensure that the program is installed and configured properly. • Verify that resolves the problem. 294 Troubleshooting If you begin any open programs you are unable to get a response by pressing a key on page 337. BACK...see if that the device drivers do not conflict with your computer. See the software documentation for at www.dell.com/regulatory_compliance. See "Contacting Dell" on your keyboard or moving your mouse, press and hold the power button for information. • Ensure that the program ...
... SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION - • Ensure that the program is installed and configured properly. • Verify that resolves the problem. 294 Troubleshooting If you begin any open programs you are unable to get a response by pressing a key on page 337. BACK...see if that the device drivers do not conflict with your computer. See the software documentation for at www.dell.com/regulatory_compliance. See "Contacting Dell" on your keyboard or moving your mouse, press and hold the power button for information. • Ensure that the program ...
Dell Technology Guide
Page 297
I F T H E P O W E R L I G H T I S S T E A D Y A M B E R - The computer is either turned off or is working condition to verify that the computer turns on the keyboard, move the mouse, or press the power button to the same power strip Troubleshooting 297 I F T H E P O W E R L I G H T I S O F F - I F T H E P O W E R L I G H T I S B L I N K I ...are : • Power, keyboard, and mouse extension cables • Too many devices connected to resume normal operation. The computer is receiving electrical power, but an internal power problem may be malfunctioning or incorrectly ...
I F T H E P O W E R L I G H T I S S T E A D Y A M B E R - The computer is either turned off or is working condition to verify that the computer turns on the keyboard, move the mouse, or press the power button to the same power strip Troubleshooting 297 I F T H E P O W E R L I G H T I S O F F - I F T H E P O W E R L I G H T I S B L I N K I ...are : • Power, keyboard, and mouse extension cables • Too many devices connected to resume normal operation. The computer is receiving electrical power, but an internal power problem may be malfunctioning or incorrectly ...
Dell Technology Guide
Page 302
... TE S T T H E E L E C T R I C A L O U T L E T - however, the card is normal for monitor cable connectors to have missing pins). Video and Monitor Problems CAUTION: Before you begin any video extension cables and connect the monitor directly to the computer. • Swap the computer and monitor power cables to... procedures, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. The Screen is blinking, press a key on the setup diagram for your computer came with another device, such as shown on the keyboard or move the mouse to ensure that the electrical...
... TE S T T H E E L E C T R I C A L O U T L E T - however, the card is normal for monitor cable connectors to have missing pins). Video and Monitor Problems CAUTION: Before you begin any video extension cables and connect the monitor directly to the computer. • Swap the computer and monitor power cables to... procedures, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. The Screen is blinking, press a key on the setup diagram for your computer came with another device, such as shown on the keyboard or move the mouse to ensure that the electrical...
Dell Technology Guide
Page 304
...power light is blinking blue, the computer is receiving electrical power, but an internal power problem might exist. 304 Troubleshooting Ensure that the main power cable and front panel cable are ...your computer. Ensure that the power strip is plugged into both the power connector on the keyboard, move the mouse, or press the power button to indicate different states: • ... blue and the computer is turned on. - For additional safety best practices information, see "Contacting Dell" on the front of the computer and the electrical outlet. - defective. The power button light...
...power light is blinking blue, the computer is receiving electrical power, but an internal power problem might exist. 304 Troubleshooting Ensure that the main power cable and front panel cable are ...your computer. Ensure that the power strip is plugged into both the power connector on the keyboard, move the mouse, or press the power button to indicate different states: • ... blue and the computer is turned on. - For additional safety best practices information, see "Contacting Dell" on the front of the computer and the electrical outlet. - defective. The power button light...
Dell Technology Guide
Page 349
...rights only to specific individuals. RFI - Some common implementations of independent disks - The primary temporary storage area for attaching a PS/2-compatible keyboard, mouse, or keypad. Any information stored in RAM is located on a monitor. Radio frequencies are at which your computer. BIOS,... a software package or hardware product. resolution - radio frequency interference - A file can view but cannot edit or delete. If no problems are more likely to by the computer. Interference that cannot be deleted or written to have read-only status if: • It ...
...rights only to specific individuals. RFI - Some common implementations of independent disks - The primary temporary storage area for attaching a PS/2-compatible keyboard, mouse, or keypad. Any information stored in RAM is located on a monitor. Radio frequencies are at which your computer. BIOS,... a software package or hardware product. resolution - radio frequency interference - A file can view but cannot edit or delete. If no problems are more likely to by the computer. Interference that cannot be deleted or written to have read-only status if: • It ...
Setup Guide
Page 5
... Inspiron Laptop 14 Right Side Features 14 Left Side Features 16 Front Side Features 18 Computer Base and Keyboard Features 22 Media Controls 24 Display Features 25 Solving Problems 26 Removing and Replacing the Battery 26 Software Features 27 Network Problems 29 Power Problems 30 Memory Problems 32 Lockups and Software Problems 33 Using Support Tools 35 Dell...
... Inspiron Laptop 14 Right Side Features 14 Left Side Features 16 Front Side Features 18 Computer Base and Keyboard Features 22 Media Controls 24 Display Features 25 Solving Problems 26 Removing and Replacing the Battery 26 Software Features 27 Network Problems 29 Power Problems 30 Memory Problems 32 Lockups and Software Problems 33 Using Support Tools 35 Dell...
Setup Guide
Page 31
...light on the integrated network connector lets you verify that your connection is powered on the keyboard. To turn on wireless, with the computer turned on, press the wireless key on...Wired Connections If the network connection is lost - You can manage the Wireless LAN using Dell Wireless WLAN Card Utility from the Control Panel, to manage Wireless LAN. • ...setup. • The wireless key may be blocking or interrupting your taskbar. Solving Problems Network Problems Wireless Connections If the wireless network connection is lost - Check the cable to ensure ...
...light on the integrated network connector lets you verify that your connection is powered on the keyboard. To turn on wireless, with the computer turned on, press the wireless key on...Wired Connections If the network connection is lost - You can manage the Wireless LAN using Dell Wireless WLAN Card Utility from the Control Panel, to manage Wireless LAN. • ...setup. • The wireless key may be blocking or interrupting your taskbar. Solving Problems Network Problems Wireless Connections If the wireless network connection is lost - Check the cable to ensure ...
Setup Guide
Page 33
... - The display may have to remove and then reinstall the memory modules (for information on removing and replacing memory modules, see Dell Technology Guide on the keyboard, move the pointer using the touch pad or a connected mouse, or press the power button to the same electrical outlet. 31... Press a key on the Dell Support website at support. Solving Problems If the power light is solid white and the computer is solid amber - If the problem persists...
... - The display may have to remove and then reinstall the memory modules (for information on removing and replacing memory modules, see Dell Technology Guide on the keyboard, move the pointer using the touch pad or a connected mouse, or press the power button to the same electrical outlet. 31... Press a key on the Dell Support website at support. Solving Problems If the power light is solid white and the computer is solid amber - If the problem persists...
Setup Guide
Page 35
...; Use an older program with this version of Windows. 33 End the program: 1. Click Applications. 3. Check the software documentation. Solving Problems If the computer stops responding or a solid blue screen appears - Run the Program Compatibility Wizard. If you are unable to the electrical outlet... End Task. Press simultaneously. 2. The Program Compatibility Wizard configures a program so that it runs in its documentation or on your keyboard or moving your computer. Click the program that the power cable is no longer responding 4. Ensure that is firmly connected to the...
...; Use an older program with this version of Windows. 33 End the program: 1. Click Applications. 3. Check the software documentation. Solving Problems If the computer stops responding or a solid blue screen appears - Run the Program Compatibility Wizard. If you are unable to the electrical outlet... End Task. Press simultaneously. 2. The Program Compatibility Wizard configures a program so that it runs in its documentation or on your keyboard or moving your computer. Click the program that the power cable is no longer responding 4. Ensure that is firmly connected to the...
Setup Guide
Page 38
... website at support.dell.com or see "Contacting Dell" on page 53 for assistance. See "Contacting Dell" on page 53 for the same error. Keyboard failure - No bootable partition on hard disk drive, the hard disk drive cable is not listed in resolving this problem, please note this ...system have failed at booting this checkpoint and contact Dell Technical Support - Previous...
... website at support.dell.com or see "Contacting Dell" on page 53 for assistance. See "Contacting Dell" on page 53 for the same error. Keyboard failure - No bootable partition on hard disk drive, the hard disk drive cable is not listed in resolving this problem, please note this ...system have failed at booting this checkpoint and contact Dell Technical Support - Previous...
Setup Guide
Page 46
...keyboard layout and click Next. 5. Dell Factory Image Restore 1. The System Recovery Options window appears. 4. Restoring Your Operating System Dell Factory Image Restore NOTICE: Using Dell Factory Image Restore permanently deletes all data before using Dell Factory Image Restore. NOTE: Dell... Factory Image Restore may not be available in the User name field, then click OK. 44 then, shut down your operating system problem. Use Dell...
...keyboard layout and click Next. 5. Dell Factory Image Restore 1. The System Recovery Options window appears. 4. Restoring Your Operating System Dell Factory Image Restore NOTICE: Using Dell Factory Image Restore permanently deletes all data before using Dell Factory Image Restore. NOTE: Dell... Factory Image Restore may not be available in the User name field, then click OK. 44 then, shut down your operating system problem. Use Dell...