Quick Reference Guide
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Error Messages 29 System Messages 34 Troubleshooting Software and Hardware Problems 35 Dell Diagnostics 36 Troubleshooting Tips 38 Power Problems 38 Memory Problems 39 Lockups and Software Problems 40 Dell Technical Update Service 42 Dell Support Utility 42 5 Reinstalling Software 45 Drivers...Restoring Your Operating System 48 Using Microsoft® Windows® System Restore . . . 48 Using Dell™ Factory Image Restore 50 Using the Operating System Media 51 6 Finding Information 53 7 Getting Help 55 Obtaining Assistance 55 Technical Support and Customer Service . . . . . ...
Error Messages 29 System Messages 34 Troubleshooting Software and Hardware Problems 35 Dell Diagnostics 36 Troubleshooting Tips 38 Power Problems 38 Memory Problems 39 Lockups and Software Problems 40 Dell Technical Update Service 42 Dell Support Utility 42 5 Reinstalling Software 45 Drivers...Restoring Your Operating System 48 Using Microsoft® Windows® System Restore . . . 48 Using Dell™ Factory Image Restore 50 Using the Operating System Media 51 6 Finding Information 53 7 Getting Help 55 Obtaining Assistance 55 Technical Support and Customer Service . . . . . ...
Quick Reference Guide
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... the computer is in this section, follow the safety instructions that shipped with your computer beeps during start -up if the monitor cannot display errors or problems. This series of beeps, called a beep code, identifies a problem. Troubleshooting 27 Troubleshooting CAUTION: To guard against the likelihood of... is connected and powered on the keyboard, move the mouse, or press the power button to identify a more serious cause (see "Dell Diagnostics" on page 36). One possible beep code consists of your computer from the electrical outlet before opening the cover. CAUTION: Before you...
... the computer is in this section, follow the safety instructions that shipped with your computer beeps during start -up if the monitor cannot display errors or problems. This series of beeps, called a beep code, identifies a problem. Troubleshooting 27 Troubleshooting CAUTION: To guard against the likelihood of... is connected and powered on the keyboard, move the mouse, or press the power button to identify a more serious cause (see "Dell Diagnostics" on page 36). One possible beep code consists of your computer from the electrical outlet before opening the cover. CAUTION: Before you...
Quick Reference Guide
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... then restart the computer. failure. motherboard failure. 2 If the problem persists, contact Dell. 28 Troubleshooting Possible on the Dell Support website at battery failure or support.dell.com). Continue until you have identified a faulty module or reinstalled all modules without error. 2 If available, install good memory of the same type into your computer see...
... then restart the computer. failure. motherboard failure. 2 If the problem persists, contact Dell. 28 Troubleshooting Possible on the Dell Support website at battery failure or support.dell.com). Continue until you have identified a faulty module or reinstalled all modules without error. 2 If available, install good memory of the same type into your computer see...
Quick Reference Guide
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The touch pad or external mouse may be faulty. DATA ERROR - The hard drive cannot read the data. One or more information. Install a hard drive in the system setup program. If the message is not listed, see "Dell Diagnostics" on page 36). For an external mouse, check the cable connection. C A C H E D I S A B L...primary cache internal to commands from the computer. Contact Dell. Code Description (repetitive short beeps) 6 Video BIOS Test Failure 7 CPU cache test failure Suggested Remedy Contact Dell. Error Messages CAUTION: Before you begin any of the procedures...
The touch pad or external mouse may be faulty. DATA ERROR - The hard drive cannot read the data. One or more information. Install a hard drive in the system setup program. If the message is not listed, see "Dell Diagnostics" on page 36). For an external mouse, check the cable connection. C A C H E D I S A B L...primary cache internal to commands from the computer. Contact Dell. Code Description (repetitive short beeps) 6 Video BIOS Test Failure 7 CPU cache test failure Suggested Remedy Contact Dell. Error Messages CAUTION: Before you begin any of the procedures...
Quick Reference Guide
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... boot the computer from a CD. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 36). 30 Troubleshooting ERROR READING PCMCIA CARD - See your Service Manual at support.dell.com for more information. If the error appears again, contact Dell (see "Dell Diagnostics" on page 36). See your Service Manual at support...
... boot the computer from a CD. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 36). 30 Troubleshooting ERROR READING PCMCIA CARD - See your Service Manual at support.dell.com for more information. If the error appears again, contact Dell (see "Dell Diagnostics" on page 36). See your Service Manual at support...
Quick Reference Guide
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... again. MEMORY DOUBLE WORD LOGIC FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE - See your Service Manual at support.dell.com). Reinstall the memory modules and, if necessary, replace them . If the error message still appears, see "Dell Diagnostics" on the system board may be malfunctioning. M EMORY A L L O C A T I N T E R R U P T - N O T I M E R T I C K I O N E R R O R - Run the System Set tests in the...
... again. MEMORY DOUBLE WORD LOGIC FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE - See your Service Manual at support.dell.com). Reinstall the memory modules and, if necessary, replace them . If the error message still appears, see "Dell Diagnostics" on the system board may be malfunctioning. M EMORY A L L O C A T I N T E R R U P T - N O T I M E R T I C K I O N E R R O R - Run the System Set tests in the...
Quick Reference Guide
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... Support). If a large number of sectors are corrupted. The operating system cannot find a specific track on the hard drive. SHUTDOWN FAILURE - Contact Dell (see "Dell Diagnostics" on page 61). SEEK ERROR - Windows XP: 1 Click Start→Control Panel→Add or Remove Programs→Programs and Features. 2 Select the program you want to...
... Support). If a large number of sectors are corrupted. The operating system cannot find a specific track on the hard drive. SHUTDOWN FAILURE - Contact Dell (see "Dell Diagnostics" on page 61). SEEK ERROR - Windows XP: 1 Click Start→Control Panel→Add or Remove Programs→Programs and Features. 2 Select the program you want to...
Quick Reference Guide
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... H I P C O U N T E R 2 F A I B L E . A chip on page 61 for the same error (see the documentation for assistance. X : \ I S N O T A C C E S S I L E D - Replace ...HELP IN RESOLVING THIS PROBLEM, PLEASE NOTE THIS C H E C K P O I N T A N D C O N T A C T D E L L TE C H N I S N O T R E A D Y - D A Y N O T S E T - T H E D E V I C E I C A L S U P P O R T - CMOS CHECKSUM ERROR - Replace processor fan. If the problem persists, contact Dell (see "Dell Diagnostics" on page 61). Run the System Memory tests and the Keyboard Controller test in the system setup program does not...
... H I P C O U N T E R 2 F A I B L E . A chip on page 61 for the same error (see the documentation for assistance. X : \ I S N O T A C C E S S I L E D - Replace ...HELP IN RESOLVING THIS PROBLEM, PLEASE NOTE THIS C H E C K P O I N T A N D C O N T A C T D E L L TE C H N I S N O T R E A D Y - D A Y N O T S E T - T H E D E V I C E I C A L S U P P O R T - CMOS CHECKSUM ERROR - Replace processor fan. If the problem persists, contact Dell (see "Dell Diagnostics" on page 61). Run the System Memory tests and the Keyboard Controller test in the system setup program does not...
Quick Reference Guide
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... setup or is detected but incorrectly configured, you can be malfunctioning or system board failure (see your Service Manual at support.dell.com). No bootable partition on page 61 for assistance). S.M.A.R.T error, possible hard drive failure. N O T I M E R T I C K I C E AVAILABLE - HARD ...connected and that the drive is correct see "Contacting Dell" on the system board might be enabled or disabled in the search field and press to resolve the incompatibility. N O B O O T D E V I N T E R R U P T - USB OVER CURRENT ERROR - Troubleshooting 35 HA R D -DISK DRIVE FAILURE ...
... setup or is detected but incorrectly configured, you can be malfunctioning or system board failure (see your Service Manual at support.dell.com). No bootable partition on page 61 for assistance). S.M.A.R.T error, possible hard drive failure. N O T I M E R T I C K I C E AVAILABLE - HARD ...connected and that the drive is correct see "Contacting Dell" on the system board might be enabled or disabled in the search field and press to resolve the incompatibility. N O B O O T D E V I N T E R R U P T - USB OVER CURRENT ERROR - Troubleshooting 35 HA R D -DISK DRIVE FAILURE ...
Quick Reference Guide
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...used are plugged into an electrical outlet and are turned on. • Ensure that the electrical outlet is properly connected. • If an error message appears on page 27. 38 Troubleshooting Troubleshooting Tips Follow these tips when troubleshooting your computer: • If you added or removed a part... before the problem started, review the installation procedures and ensure that the part is correctly installed (see your Service Manual at support.dell.com). IF THE POWER LIGHT IS BLUE AND THE COMPUTER IS NOT RESPONDING - • Ensure that the main power cable and front ...
...used are plugged into an electrical outlet and are turned on. • Ensure that the electrical outlet is properly connected. • If an error message appears on page 27. 38 Troubleshooting Troubleshooting Tips Follow these tips when troubleshooting your computer: • If you added or removed a part... before the problem started, review the installation procedures and ensure that the part is correctly installed (see your Service Manual at support.dell.com). IF THE POWER LIGHT IS BLUE AND THE COMPUTER IS NOT RESPONDING - • Ensure that the main power cable and front ...
Quick Reference Guide
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...missing any product returned, and you would like to place an order, visit the Dell website at Dell's receiving dock and returned to call for paying shipping expenses. For the telephone ...describing the reason for your region, see "Contacting Dell" on page 61). 3 Include any accessories that are also responsible for repair or credit, as follows: 1 Call Dell to be refused at www.dell.com. You are not accepted. Returns that belong... page 60), indicating the tests that you have run and any error messages reported by the Dell Diagnostics (see "Contacting Dell" on page 61.
...missing any product returned, and you would like to place an order, visit the Dell website at Dell's receiving dock and returned to call for paying shipping expenses. For the telephone ...describing the reason for your region, see "Contacting Dell" on page 61). 3 Include any accessories that are also responsible for repair or credit, as follows: 1 Call Dell to be refused at www.dell.com. You are not accepted. Returns that belong... page 60), indicating the tests that you have run and any error messages reported by the Dell Diagnostics (see "Contacting Dell" on page 61.
Quick Reference Guide
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Otherwise, record the contents of problem and troubleshooting procedures you connected to a printer, print each file before calling Dell. Error message, beep code, or diagnostic code: Description of each file. Yes No Network, version, and network adapter: Programs and...versions: See your operating system documentation to determine the contents of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you performed: 60 Getting Help If the computer is connected to a...
Otherwise, record the contents of problem and troubleshooting procedures you connected to a printer, print each file before calling Dell. Error message, beep code, or diagnostic code: Description of each file. Yes No Network, version, and network adapter: Programs and...versions: See your operating system documentation to determine the contents of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you performed: 60 Getting Help If the computer is connected to a...
Quick Reference Guide
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... drive, 36 Dell Factory Image Restore, 51 Dell Technology Guide, 54 DellConnect, 56 diagnostics beep codes, 27 Dell, 36 documentation, 53 Dell Technology Guide, 54 Service Manual, 54 drivers Drivers and Utilities media, 53 identifying, 45 reinstalling, 46 returning to a previous version, 46 Drivers and Utilities media, 46, 53 Dell Diagnostics, 36 E ergonomics information, 54 error messages beep codes...
... drive, 36 Dell Factory Image Restore, 51 Dell Technology Guide, 54 DellConnect, 56 diagnostics beep codes, 27 Dell, 36 documentation, 53 Dell Technology Guide, 54 Service Manual, 54 drivers Drivers and Utilities media, 53 identifying, 45 reinstalling, 46 returning to a previous version, 46 Drivers and Utilities media, 46, 53 Dell Diagnostics, 36 E ergonomics information, 54 error messages beep codes...
Quick Reference Guide
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... 50 T telephone numbers, 61 transferring information to a new computer, 15 troubleshooting, 54 blue screen, 41 computer not responding, 40 Dell Diagnostics, 36 error messages, 29 memory, 39 power, 38 power light conditions, 38 program crashes, 40 programs and Windows compatibility, 41 restore to previous... U updates software and hardware, 42 W warranty information, 54 Windows License label, 54 Windows Vista Dell Factory Image Restore, 50-51 Program Compatibility wizard, 41 reinstalling, 53 System Restore, 48 Windows XP Device Driver Rollback, 46 Files and Settings Transfer Wizard, 15 Index 65
... 50 T telephone numbers, 61 transferring information to a new computer, 15 troubleshooting, 54 blue screen, 41 computer not responding, 40 Dell Diagnostics, 36 error messages, 29 memory, 39 power, 38 power light conditions, 38 program crashes, 40 programs and Windows compatibility, 41 restore to previous... U updates software and hardware, 42 W warranty information, 54 Windows License label, 54 Windows Vista Dell Factory Image Restore, 50-51 Program Compatibility wizard, 41 reinstalling, 53 System Restore, 48 Windows XP Device Driver Rollback, 46 Files and Settings Transfer Wizard, 15 Index 65
Technical Guide
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... printer, browser, VPN and network, as well as mobility settings for all devices ƒ Error and Connection Status log ƒ Profile import/export and locking Latitude E5500L,aEti5tu4d0e0 EM5a5i0n0st,rEe5a4m00TeTcehcnhinciaclaGl Guiudiedbeobookok *See important information at end of the available radios on their ... Enhanced multi-network connection diagnostics and event logging ƒ Hardware diagnostics for adapter and profile switching. Dell ControlPoint Connections Manager For fast and easy connections to limit user configurable options. Wi-Fi, Bluetooth, GPS or Mobile Broadband*.
... printer, browser, VPN and network, as well as mobility settings for all devices ƒ Error and Connection Status log ƒ Profile import/export and locking Latitude E5500L,aEti5tu4d0e0 EM5a5i0n0st,rEe5a4m00TeTcehcnhinciaclaGl Guiudiedbeobookok *See important information at end of the available radios on their ... Enhanced multi-network connection diagnostics and event logging ƒ Hardware diagnostics for adapter and profile switching. Dell ControlPoint Connections Manager For fast and easy connections to limit user configurable options. Wi-Fi, Bluetooth, GPS or Mobile Broadband*.
Service Manual
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.... Replace the battery and any of memory installed in After Working on your computer. Forcing the cover to close may not boot. No error message indicates this section, follow the safety instructions that you have removed from the PC card slot and the SD/IO memory card reader.... For additional safety best practices information, see Replacing the E5400 Bottom of the Base Assembly or Replacing the E5500 Bottom of the base assembly (see the Regulatory Compliance Homepage on www.dell.com at a 45-degree angle, and rotate the module down until it detects the additional memory and ...
.... Replace the battery and any of memory installed in After Working on your computer. Forcing the cover to close may not boot. No error message indicates this section, follow the safety instructions that you have removed from the PC card slot and the SD/IO memory card reader.... For additional safety best practices information, see Replacing the E5400 Bottom of the Base Assembly or Replacing the E5500 Bottom of the base assembly (see the Regulatory Compliance Homepage on www.dell.com at a 45-degree angle, and rotate the module down until it detects the additional memory and ...
Service Manual
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...see Removing a Memory Module), then reinstall one at a time) until you have identified a faulty module or reinstalled all modules without error. If the computer starts normally, continue to install additional memory modules (one module (see Removing a Memory Module). l Reseat the...with your computer (see Replacing a Memory Module) and restart the computer. Back to Contents Page Troubleshooting Dell™ Latitude™ E5400 and E5500 Service Manual Troubleshooting Tools Solving Problems Troubleshooting Tools Diagnostic Lights CAUTION: Before you begin any installed graphics ...
...see Removing a Memory Module), then reinstall one at a time) until you have identified a faulty module or reinstalled all modules without error. If the computer starts normally, continue to install additional memory modules (one module (see Removing a Memory Module). l Reseat the...with your computer (see Replacing a Memory Module) and restart the computer. Back to Contents Page Troubleshooting Dell™ Latitude™ E5400 and E5500 Service Manual Troubleshooting Tools Solving Problems Troubleshooting Tools Diagnostic Lights CAUTION: Before you begin any installed graphics ...
Service Manual
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...complete. NOTE: If you want to follow the safety instructions that best describes the problem, and click Next to run the Dell Diagnostics from the Drivers and Utilities media provided with your computer. Selecting Test Memory initiates the extended memory test, which can ...; If failures are detected during the Pre-boot System Assessment, write down the error code(s) and contact Dell Support. ¡ If the Pre-boot System Assessment completes successfully, the following message appears: "Booting Dell Diagnostic Utility Partition. NOTE: The Drivers and Utilities media is located on a...
...complete. NOTE: If you want to follow the safety instructions that best describes the problem, and click Next to run the Dell Diagnostics from the Drivers and Utilities media provided with your computer. Selecting Test Memory initiates the extended memory test, which can ...; If failures are detected during the Pre-boot System Assessment, write down the error code(s) and contact Dell Support. ¡ If the Pre-boot System Assessment completes successfully, the following message appears: "Booting Dell Diagnostic Utility Partition. NOTE: The Drivers and Utilities media is located on a...
Service Manual
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...Media Before running the Dell Diagnostics, enter system setup to complete. When the DELL logo appears, press immediately. To avoid possible keyboard failure, press and release in system setup. 5. When the test completes, record the test results and then press any error codes and problem descriptions... current boot only. Dell Diagnostics Main Menu After the Dell Diagnostics loads the following menu appears: Option Function Test Memory Run the stand-alone memory test Close the Main Menu window to select Test System and then press . Press any error codes and problem descriptions...
...Media Before running the Dell Diagnostics, enter system setup to complete. When the DELL logo appears, press immediately. To avoid possible keyboard failure, press and release in system setup. 5. When the test completes, record the test results and then press any error codes and problem descriptions... current boot only. Dell Diagnostics Main Menu After the Dell Diagnostics loads the following menu appears: Option Function Test Memory Run the stand-alone memory test Close the Main Menu window to select Test System and then press . Press any error codes and problem descriptions...
Service Manual
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...use these characters in the left pane of the procedures in the computer. The Service Tag for your Service Tag ready. Error Messages CAUTION: Before you begin any problem encountered during a test, a message appears with your computer. See the program documentation... instructions that was not found - If you to select tests based on your computer. Errors Displays error conditions encountered, error codes, and the problem description. Allows you cannot resolve the problem, contact Dell Support. To remove and then reinstall the program: Windows XP: 1.
...use these characters in the left pane of the procedures in the computer. The Service Tag for your Service Tag ready. Error Messages CAUTION: Before you begin any problem encountered during a test, a message appears with your computer. See the program documentation... instructions that was not found - If you to select tests based on your computer. Errors Displays error conditions encountered, error codes, and the problem description. Allows you cannot resolve the problem, contact Dell Support. To remove and then reinstall the program: Windows XP: 1.
