Quick Reference Guide
Page 2
...recommended to be loaded with the print-side facing up , flap opened, and facing you. Troubleshooting Clearing jams Æ See "Clearing Jams" in the User's Guide Print quality and other printing problems Æ See "Troubleshooting" in the User's Guide Common error messages Æ See "Understanding Printer Messages" in the... that System Settings is printed. Multipurpose Feeder (MPF) Priority Sheet Inserter (PSI) Loading Envelopes Load envelopes in the User's Guide support.dell.com The system settings page is highlighted, and then press the button.
...recommended to be loaded with the print-side facing up , flap opened, and facing you. Troubleshooting Clearing jams Æ See "Clearing Jams" in the User's Guide Print quality and other printing problems Æ See "Troubleshooting" in the User's Guide Common error messages Æ See "Understanding Printer Messages" in the... that System Settings is printed. Multipurpose Feeder (MPF) Priority Sheet Inserter (PSI) Loading Envelopes Load envelopes in the User's Guide support.dell.com The system settings page is highlighted, and then press the button.
User's Guide
Page 17
... the Front of the Printer . . . 465 Clearing Paper Jams From the Back of the Printer . . . 467 Clearing Paper Jams From the Output Tray 470 Troubleshooting 475 27 Troubleshooting 477 Basic Printer Problems 477 Display Problems 477 Printing Problems 478 Print Quality Problems 480 The output is too light 480 Toner smears or...
... the Front of the Printer . . . 465 Clearing Paper Jams From the Back of the Printer . . . 467 Clearing Paper Jams From the Output Tray 470 Troubleshooting 475 27 Troubleshooting 477 Basic Printer Problems 477 Display Problems 477 Printing Problems 478 Print Quality Problems 480 The output is too light 480 Toner smears or...
User's Guide
Page 28
Setup diagram Troubleshooting "Troubleshooting" on page 477 26 Finding Information What are you looking for? • Safety information • Warranty information Find it here Product Information Guide How to set up my printer CAUTION: Read and follow all safety instructions in your Product Information Guide prior to setting up and operating your printer.
Setup diagram Troubleshooting "Troubleshooting" on page 477 26 Finding Information What are you looking for? • Safety information • Warranty information Find it here Product Information Guide How to set up my printer CAUTION: Read and follow all safety instructions in your Product Information Guide prior to setting up and operating your printer.
User's Guide
Page 29
...Troubleshooting hints and tips, articles from technicians, and online courses • Upgrades - Drivers • Manuals - Finding Information 27 Contact information, order status, warranty, and repair information • Downloads - Select your printer. • Latest drivers for my printer Go to support.dell.com • Answers to technical service support.dell... as printer driver • Customer Care - Printer documentation and product specifications Go to support.dell.com. What are located inside the side door of your region and fill in the requested details to...
...Troubleshooting hints and tips, articles from technicians, and online courses • Upgrades - Drivers • Manuals - Finding Information 27 Contact information, order status, warranty, and repair information • Downloads - Select your printer. • Latest drivers for my printer Go to support.dell.com • Answers to technical service support.dell... as printer driver • Customer Care - Printer documentation and product specifications Go to support.dell.com. What are located inside the side door of your region and fill in the requested details to...
User's Guide
Page 412
...Dell 1355cn Color MFP - Dell Supplies Management System window appears. Quick Launch Utility Using the Quick Launch Utility window, you order by phone, call the number that appears in the Order by Phone section. c Enter the Service Tag, and then click OK. To open the Status Window, Tool Box, Updater, Troubleshooting..., Address Book Editor, ScanButton Manager, and Dell ScanCenter. To use the Quick Launch Utility, select to install the Quick Launch Utility when you install the...
...Dell 1355cn Color MFP - Dell Supplies Management System window appears. Quick Launch Utility Using the Quick Launch Utility window, you order by phone, call the number that appears in the Order by Phone section. c Enter the Service Tag, and then click OK. To open the Status Window, Tool Box, Updater, Troubleshooting..., Address Book Editor, ScanButton Manager, and Dell ScanCenter. To use the Quick Launch Utility, select to install the Quick Launch Utility when you install the...
User's Guide
Page 413
... Book entries. Click to open the Printing Status window. Click to open the Troubleshooting Guide, which allows you to open the Address Book Editor, which allows you to update the Dell software and printer firmware. 2 The Quick Launch Utility window provides seven buttons;... Status Window Tool Box Updater Troubleshooting Address Book Editor ScanButton Manager Dell ScanCenter Click to resolve issues by yourself. Click to open...
... Book entries. Click to open the Printing Status window. Click to open the Troubleshooting Guide, which allows you to open the Address Book Editor, which allows you to update the Dell software and printer firmware. 2 The Quick Launch Utility window provides seven buttons;... Status Window Tool Box Updater Troubleshooting Address Book Editor ScanButton Manager Dell ScanCenter Click to resolve issues by yourself. Click to open...
User's Guide
Page 479
... off the printer, wait for 10 seconds, and then turn on on, the display on the printer. operator panel is blank, keeps showing the DELL logo, or the back light is not lit. • Self Test Message appears on . • The electrical outlet is not turned off at...off the printer, wait for 10 seconds, and turn on the the printer. This often fixes the problem. Troubleshooting 477 Display Problems Problem Action After the printer is displayed. 27 Troubleshooting Basic Printer Problems Some printer problems can be easy to the network with the USB cable, the Ethernet cable...
... off the printer, wait for 10 seconds, and then turn on on, the display on the printer. operator panel is blank, keeps showing the DELL logo, or the back light is not lit. • Self Test Message appears on . • The electrical outlet is not turned off at...off the printer, wait for 10 seconds, and turn on the the printer. This often fixes the problem. Troubleshooting 477 Display Problems Problem Action After the printer is displayed. 27 Troubleshooting Basic Printer Problems Some printer problems can be easy to the network with the USB cable, the Ethernet cable...
User's Guide
Page 480
... Menu settings changed from the Admin Menu. before you are using a print spooler, verify that it is securely connected to print a device settings page. 478 Troubleshooting Change the menu settings from the printer driver, the printer utilities, or the software program instead of your printer from Settings in the printer. Check...
... Menu settings changed from the Admin Menu. before you are using a print spooler, verify that it is securely connected to print a device settings page. 478 Troubleshooting Change the menu settings from the printer driver, the printer utilities, or the software program instead of your printer from Settings in the printer. Check...
User's Guide
Page 481
...the Priority Sheet Inserter (PSI)" on page 201 for more information. Do not mix print media types. Increase the setting for your printer. Troubleshooting 479 Problem Action Print media misfeeds or multiple feeds occur Ensure that the print media you are using . Fan the print media before loading...the print media. Ensure that the width and length guides are using meets the specifications for Time-Out in the Printer Settings menu in the Dell Printer Configuration Web Tool. See "Loading Print Media" on page 211. Load a print media source only when it . Ensure that the ...
...the Priority Sheet Inserter (PSI)" on page 201 for more information. Do not mix print media types. Increase the setting for your printer. Troubleshooting 479 Problem Action Print media misfeeds or multiple feeds occur Ensure that the print media you are using . Fan the print media before loading...the print media. Ensure that the width and length guides are using meets the specifications for Time-Out in the Printer Settings menu in the Dell Printer Configuration Web Tool. See "Loading Print Media" on page 211. Load a print media source only when it . Ensure that the ...
User's Guide
Page 482
...damp and the The task is correct print media is too light Action Yes 1 The toner cartridges may be low or need to action 3. 480 Troubleshooting Confirm the amount of toner in the Status Monitor. 2 Replace the toner cartridges as necessary. Paper Sizes" on the Paper/Output tab in the... printer driver. If not, use the operator panel and Dell Configuration Web Tool, see "Understanding the Printer Menus" on page 359 and "Dell Printer Configuration Web Tool" on page 123. toner cartridge. 1 Check the toner level in the Status tab in...
...damp and the The task is correct print media is too light Action Yes 1 The toner cartridges may be low or need to action 3. 480 Troubleshooting Confirm the amount of toner in the Status Monitor. 2 Replace the toner cartridges as necessary. Paper Sizes" on the Paper/Output tab in the... printer driver. If not, use the operator panel and Dell Configuration Web Tool, see "Understanding the Printer Menus" on page 359 and "Dell Printer Configuration Web Tool" on page 123. toner cartridge. 1 Check the toner level in the Status tab in...
User's Guide
Page 483
Toner smears or print comes off/Stain on page 196. Action Yes 1 The print media surface may be uneven. complete. Troubleshooting 481 For example, change the Paper Type setting. Go to action 2. driver. Is the problem recovered? complete. 1 On the Paper/Output tab ...driver. If not, use the print media recommended for the printer. No Go to action 3. See "Supported Paper Sizes" on back side No Contact Dell. Is the problem recovered? 2 Verify that the Paper Type setting in the printer complete. Action Yes 3 Verify that the correct print media is ...
Toner smears or print comes off/Stain on page 196. Action Yes 1 The print media surface may be uneven. complete. Troubleshooting 481 For example, change the Paper Type setting. Go to action 2. driver. Is the problem recovered? complete. 1 On the Paper/Output tab ...driver. If not, use the print media recommended for the printer. No Go to action 3. See "Supported Paper Sizes" on back side No Contact Dell. Is the problem recovered? 2 Verify that the Paper Type setting in the printer complete. Action Yes 3 Verify that the correct print media is ...
User's Guide
Page 484
... that the toner cartridges are installed correctly. The task is complete. Is the problem recovered? 2 If you use non-Dell brand toner cartridges, install Dell brand toner cartridges. No Go to action 3. 482 Troubleshooting Is the problem recovered? Action 3 Adjust the fuser temperature. 1 Launch the Tool Box, and click Adjust Fuser on page...
... that the toner cartridges are installed correctly. The task is complete. Is the problem recovered? 2 If you use non-Dell brand toner cartridges, install Dell brand toner cartridges. No Go to action 3. 482 Troubleshooting Is the problem recovered? Action 3 Adjust the fuser temperature. 1 Launch the Tool Box, and click Adjust Fuser on page...
User's Guide
Page 485
The task is blank No Contact Dell. print a solid image all over paper. 2 Load the printed sheet with the side to be printed on the MPF, and then complete. Is the problem recovered? If this trouble comes out, contact Dell. Troubleshooting 483 Streaks appear on the output If this trouble comes out, contact Dell. Action Yes 3 Clean up the fuser unit. The entire output is 1 Load one sheet of paper on facing down, and then print a blank sheet of paper.
The task is blank No Contact Dell. print a solid image all over paper. 2 Load the printed sheet with the side to be printed on the MPF, and then complete. Is the problem recovered? If this trouble comes out, contact Dell. Troubleshooting 483 Streaks appear on the output If this trouble comes out, contact Dell. Action Yes 3 Clean up the fuser unit. The entire output is 1 Load one sheet of paper on facing down, and then print a blank sheet of paper.
User's Guide
Page 486
Vertical blanks Action Yes 1 Clean inside the printer by using the cleaning rod. See "Cleaning Inside the Printer" on page 444. 2 Click Print Test Page in Properties of the printer driver. No Contact Dell. 484 Troubleshooting Pitched color dots If this trouble comes out, contact Dell. Is the problem recovered? The task is complete. 1 Clean inside the printer and performing test print.
Vertical blanks Action Yes 1 Clean inside the printer by using the cleaning rod. See "Cleaning Inside the Printer" on page 444. 2 Click Print Test Page in Properties of the printer driver. No Contact Dell. 484 Troubleshooting Pitched color dots If this trouble comes out, contact Dell. Is the problem recovered? The task is complete. 1 Clean inside the printer and performing test print.
User's Guide
Page 487
... configuration chart is changing the Paper Type setting in Printing Preferences of the printer driver, change the plain paper to action 3. Is the problem recovered? Troubleshooting 485 Ghosting Action Yes 1 Adjust the transfer bias. Is the problem recovered? 2 The print media surface may be uneven. Try The task is printed. 3 Launch...
... configuration chart is changing the Paper Type setting in Printing Preferences of the printer driver, change the plain paper to action 3. Is the problem recovered? Troubleshooting 485 Ghosting Action Yes 1 Adjust the transfer bias. Is the problem recovered? 2 The print media surface may be uneven. Try The task is printed. 3 Launch...
User's Guide
Page 488
... on the Printer Maintenance tab. 2 Adjust the fixing temperature by turning up the value for the printer. The task is complete. Contact Dell. 486 Troubleshooting Is the problem recovered? Yes Contact Dell. Yes The task is complete. Action 3 Adjust the fuser temperature. 1 Launch the Tool Box, and click Adjust Fuser on the Diagnosis...
... on the Printer Maintenance tab. 2 Adjust the fixing temperature by turning up the value for the printer. The task is complete. Contact Dell. 486 Troubleshooting Is the problem recovered? Yes Contact Dell. Yes The task is complete. Action 3 Adjust the fuser temperature. 1 Launch the Tool Box, and click Adjust Fuser on the Diagnosis...
User's Guide
Page 489
No Contact Dell. Auger mark Yes The task is installed. Troubleshooting 487 Bead-Carry-Out (BCO) Action 1 If the printer is installed in a high altitude location, set the altitude of the location. 1 Launch the Tool Box, and click Adjust Altitude on the Printer Maintenance tab. 2 Select the value close to the altitude of the location where the printer is complete. Is the problem recovered?
No Contact Dell. Auger mark Yes The task is installed. Troubleshooting 487 Bead-Carry-Out (BCO) Action 1 If the printer is installed in a high altitude location, set the altitude of the location. 1 Launch the Tool Box, and click Adjust Altitude on the Printer Maintenance tab. 2 Select the value close to the altitude of the location where the printer is complete. Is the problem recovered?
User's Guide
Page 490
... Tool Box, and click Clean Developer on print media other than envelopes, contact Dell. 488 Troubleshooting The task is being used. If printing on the Diagnosis tab. 2 Click the Start button. Wrinkled/Stained paper No Contact Dell. Is the problem recovered? Action 1 Verify that the correct print media is ... and "Print Media Guidelines" on an envelope, go to be low or need to action 2. No If printing on page 189. Contact Dell. Confirm the amount of toner in the Status Monitor. 2 Replace the toner cartridges as necessary. If not, use the print media recommended ...
... Tool Box, and click Clean Developer on print media other than envelopes, contact Dell. 488 Troubleshooting The task is being used. If printing on the Diagnosis tab. 2 Click the Start button. Wrinkled/Stained paper No Contact Dell. Is the problem recovered? Action 1 Verify that the correct print media is ... and "Print Media Guidelines" on an envelope, go to be low or need to action 2. No If printing on page 189. Contact Dell. Confirm the amount of toner in the Status Monitor. 2 Replace the toner cartridges as necessary. If not, use the print media recommended ...
User's Guide
Page 491
... feed in the MPF with the flap open and facing up . Your Envelope#10), printer is complete. fault. Go to Go to action 4b. Contact Dell. The top margins is C5. Is the crease within 30 mm of the four edges of If the envelope crease is is 220 mm or... considered longer (C5 or normal. Is the problem recovered? 4b Use a different size envelope. Is the problem recovered? is incorrect Troubleshooting 489 Action 2 Check the crease. action 4a. Is the problem recovered? 4a Load the envelope in the MPF with the flap open and facing up...
... feed in the MPF with the flap open and facing up . Your Envelope#10), printer is complete. fault. Go to Go to action 4b. Contact Dell. The top margins is C5. Is the crease within 30 mm of the four edges of If the envelope crease is is 220 mm or... considered longer (C5 or normal. Is the problem recovered? 4b Use a different size envelope. Is the problem recovered? is incorrect Troubleshooting 489 Action 2 Check the crease. action 4a. Is the problem recovered? 4a Load the envelope in the MPF with the flap open and facing up...