User Guide
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Read them • Starting and canceling a print job • How to handle printer errors • How to maintain the printer • More about options and consumables PRINTER DRIVER FUNCTIONS Windows Help Macintosh Help - SETTING UP THE PRINTER Setup Guide NETWORK CONNECTIONS Network Guide User Manuals • TCP/IP detailed settings • NetWare settings CD-ROM • AppleTalk settings • Making sure that can be used and how to load them as required to open the Help PDF file on any printer driver screen to achieve...
Read them • Starting and canceling a print job • How to handle printer errors • How to maintain the printer • More about options and consumables PRINTER DRIVER FUNCTIONS Windows Help Macintosh Help - SETTING UP THE PRINTER Setup Guide NETWORK CONNECTIONS Network Guide User Manuals • TCP/IP detailed settings • NetWare settings CD-ROM • AppleTalk settings • Making sure that can be used and how to load them as required to open the Help PDF file on any printer driver screen to achieve...
User Guide
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...7 Troubleshooting Having a Problem 7-2 Printer Not Operating Correctly 7-3 Cannot Print 7-3 Printing Does Not Start 7-6 Printing Halts During Print Job 7-7 Print Job Results Abnormal 7-9 Poor Print Quality 7-9 Print Results Do Not Match Print Job Content 7-11 Colors Wrong 7-11 Other Problems 7-12 Message Is Displayed 7-13 Removing Paper Jams 7-19 Removing a Roll Media Jam 7-19 Removing a Cut Sheet Jam 7-28 Checking the Print Status 7-31 Cleaning the Printhead 7-33 Types of Printhead Cleaning 7-33 Printhead Cleaning Procedure 7-33 Aligning the Printhead 7-35 Adjusting Amount...
...7 Troubleshooting Having a Problem 7-2 Printer Not Operating Correctly 7-3 Cannot Print 7-3 Printing Does Not Start 7-6 Printing Halts During Print Job 7-7 Print Job Results Abnormal 7-9 Poor Print Quality 7-9 Print Results Do Not Match Print Job Content 7-11 Colors Wrong 7-11 Other Problems 7-12 Message Is Displayed 7-13 Removing Paper Jams 7-19 Removing a Roll Media Jam 7-19 Removing a Cut Sheet Jam 7-28 Checking the Print Status 7-31 Cleaning the Printhead 7-33 Types of Printhead Cleaning 7-33 Printhead Cleaning Procedure 7-33 Aligning the Printhead 7-35 Adjusting Amount...
User Guide
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... Be Used A variety of print media can also use plain, cut sheet copy paper (64 ~ 105 g/m2) intended for use . In such a case, wait for the ink to the instructions provided with this printer. Dye Ink Plain Paper Coated Paper Heavy Coated Paper Glossy Paper Photo Glossy Paper Photo Semi-Glossy Paper Glossy Film Back Print Film Proofing Paper Pigment Ink Heavy Coated Paper Photo Glossy Paper Photo Semi-Glossy Paper Synthetic Paper (Non-Adhesive) Synthetic Paper (Adhesive) Back Light Film...
... Be Used A variety of print media can also use plain, cut sheet copy paper (64 ~ 105 g/m2) intended for use . In such a case, wait for the ink to the instructions provided with this printer. Dye Ink Plain Paper Coated Paper Heavy Coated Paper Glossy Paper Photo Glossy Paper Photo Semi-Glossy Paper Glossy Film Back Print Film Proofing Paper Pigment Ink Heavy Coated Paper Photo Glossy Paper Photo Semi-Glossy Paper Synthetic Paper (Non-Adhesive) Synthetic Paper (Adhesive) Back Light Film...
User Guide
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Printing Area This printer prints on roll media and cut sheets in the area defined in the illustration below. 5mm (0.2 in.) 5mm (0.2 in.) 20mm (0.8 in.) 23mm (0.9 in.) Note z If you intend to use the Expand Print Area feature in the printer driver, the top and bottom margins should be set for the minimum settings in order to the printer driver Help. For more details, refer to maximize the print area. Handling Print Media For details about handling and storing print media, please refer to the instructions provided with the media package. Print Media That Can Be Used 2-7
Printing Area This printer prints on roll media and cut sheets in the area defined in the illustration below. 5mm (0.2 in.) 5mm (0.2 in.) 20mm (0.8 in.) 23mm (0.9 in.) Note z If you intend to use the Expand Print Area feature in the printer driver, the top and bottom margins should be set for the minimum settings in order to the printer driver Help. For more details, refer to maximize the print area. Handling Print Media For details about handling and storing print media, please refer to the instructions provided with the media package. Print Media That Can Be Used 2-7
User Guide
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... Sheet. "Open Roll Tray" is displayed. Loading Roll Media 2-9 If there are any cut sheets or other paper output in the roll media tray. If the roll media is already set the roll media in the tray, remove them first. 2 Press Paper Source to "Print Media That Can Be Used". (Æ P.2-2) 1 Open the tray. Paper Source Roll Media Cut Sheet Data Message Power Cancel Enter Online Loading the Roll Media Follow the procedure below to set , then "Close Tray" is displayed. Note z Before changing to a larger media size, open the upper cover and clean the interior of the printer...
... Sheet. "Open Roll Tray" is displayed. Loading Roll Media 2-9 If there are any cut sheets or other paper output in the roll media tray. If the roll media is already set the roll media in the tray, remove them first. 2 Press Paper Source to "Print Media That Can Be Used". (Æ P.2-2) 1 Open the tray. Paper Source Roll Media Cut Sheet Data Message Power Cancel Enter Online Loading the Roll Media Follow the procedure below to set , then "Close Tray" is displayed. Note z Before changing to a larger media size, open the upper cover and clean the interior of the printer...
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... best quality printing. If the Roll Media Type selection is displayed on the operation panel. z When you switch the type of media for the roll media in the printer, the print job cannot execute correctly from the computer. Paper Source Roll Media Cut Sheet Data Message Power Cancel Enter Online 2 Press or to display "MAIN MENU". Therefore, the size of the image and margins change slightly for each type of media feed for the type of media. If the Roll Media Type setting does not match the roll media loaded in the printer, follow...
... best quality printing. If the Roll Media Type selection is displayed on the operation panel. z When you switch the type of media for the roll media in the printer, the print job cannot execute correctly from the computer. Paper Source Roll Media Cut Sheet Data Message Power Cancel Enter Online 2 Press or to display "MAIN MENU". Therefore, the size of the image and margins change slightly for each type of media feed for the type of media. If the Roll Media Type setting does not match the roll media loaded in the printer, follow...
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... display "Offline". Paper Source Roll Media Cut Sheet Data Message Power Cancel Enter Online High Quality Printing on Film 2-27 Adjusting Printhead Height 1 Press the Online button to avoid damaging the printhead, never print with the printhead in the print, follow the procedure below. • Adjust the height of the printhead. (Æ P.2-27) • Select the correct setting for the media type. (Æ P.2-8, P.2-19) • Align the printhead. (Æ P.2-30) • Execute the print job. (Æ Chapter 3, "Printing from Windows", Chapter 4, "Printing from...
... display "Offline". Paper Source Roll Media Cut Sheet Data Message Power Cancel Enter Online High Quality Printing on Film 2-27 Adjusting Printhead Height 1 Press the Online button to avoid damaging the printhead, never print with the printhead in the print, follow the procedure below. • Adjust the height of the printhead. (Æ P.2-27) • Select the correct setting for the media type. (Æ P.2-8, P.2-19) • Align the printhead. (Æ P.2-30) • Execute the print job. (Æ Chapter 3, "Printing from Windows", Chapter 4, "Printing from...
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... is taken up printed roll media as relocation or climate control, or set the ink drying time to check this setting off before starting the print job. z With some print media, the hue of the Media Take-up Unit. (Æ P.2-39) • Use the operation panel to select "Disable" for the "Take-up Reel" item in the printer driver is switched on sensor to ensure that the unit operates correctly. Using the Media Take-up...
... is taken up printed roll media as relocation or climate control, or set the ink drying time to check this setting off before starting the print job. z With some print media, the hue of the Media Take-up Unit. (Æ P.2-39) • Use the operation panel to select "Disable" for the "Take-up Reel" item in the printer driver is switched on sensor to ensure that the unit operates correctly. Using the Media Take-up...
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... cut sheet is loaded, press to switch the printer on and off. However, if an error message is displayed, or if no media is loaded in the printer, the printer does not return online until the problem is loaded, operates as the manual feed button and reverse feeds media. g Enter button Menu display: Selects the value or setting, or executes the function, currently displayed on : Press and hold for selection at the same level. Menu display: Press this button...
... cut sheet is loaded, press to switch the printer on and off. However, if an error message is displayed, or if no media is loaded in the printer, the printer does not return online until the problem is loaded, operates as the manual feed button and reverse feeds media. g Enter button Menu display: Selects the value or setting, or executes the function, currently displayed on : Press and hold for selection at the same level. Menu display: Press this button...
User Guide
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... Pattern B Print Pattern A *1 Displayed for "Roll Media" when Cutter is different for the same item in both the operation panel and the printer driver, the printer driver setting has priority over the operation panel setting. Printer Function Priorities If the setting is "Enable." *2 Displayed when "Take-up Reel *1 Auto Feed Force Cutting Head Cleaning Ink RAM Version Interface Error MAC Address Ext. Interface Language Nozzle Check Ink Check Off Status Print Nozzle Check Head Cleaning B Head Cleaning A EOP Timer IP Setting Sleep Timer Move Printer Adjust Printer Replace...
... Pattern B Print Pattern A *1 Displayed for "Roll Media" when Cutter is different for the same item in both the operation panel and the printer driver, the printer driver setting has priority over the operation panel setting. Printer Function Priorities If the setting is "Enable." *2 Displayed when "Take-up Reel *1 Auto Feed Force Cutting Head Cleaning Ink RAM Version Interface Error MAC Address Ext. Interface Language Nozzle Check Ink Check Off Status Print Nozzle Check Head Cleaning B Head Cleaning A EOP Timer IP Setting Sleep Timer Move Printer Adjust Printer Replace...
User Guide
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... printer driver screen or in the printer operation panel display warns you when the ink tank level in a tank so low that the ink tank will run out of ink very soon. Important z If you which tank is time to Replace an Ink Tank When either of the two messages below appears, you should have the correct color ink tank on hand ready for replacement. 6-2 Maintenance When this message is displayed, this message is displayed but printing continues. TWhen the "X Ink Check" Message is Displayed...
... printer driver screen or in the printer operation panel display warns you when the ink tank level in a tank so low that the ink tank will run out of ink very soon. Important z If you which tank is time to Replace an Ink Tank When either of the two messages below appears, you should have the correct color ink tank on hand ready for replacement. 6-2 Maintenance When this message is displayed, this message is displayed but printing continues. TWhen the "X Ink Check" Message is Displayed...
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... printhead package. Paper Source Roll Media Cut Sheet Data Message Power Cancel Enter Online 6-20 Maintenance How to Replace the Printhead Before replacing the printhead, you fail to follow the instructions on the printer operation panel. • Remove printed and other media from the printhead, remove it. • Install the new printhead. Important z You must follow exactly the procedure below when you must select "Replace P.head" from the "System Setup" menu and then follow procedure, the printhead may leak and stain the work...
... printhead package. Paper Source Roll Media Cut Sheet Data Message Power Cancel Enter Online 6-20 Maintenance How to Replace the Printhead Before replacing the printhead, you fail to follow the instructions on the printer operation panel. • Remove printed and other media from the printhead, remove it. • Install the new printhead. Important z You must follow exactly the procedure below when you must select "Replace P.head" from the "System Setup" menu and then follow procedure, the printhead may leak and stain the work...
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Problem 5: Printer is connected via the USB or IEEE1394 port, check the cable connections at the printer and the computer. (Æ Setup Guide) 7-4 Troubleshooting Solution: Mount the User Software CD-ROM provided with the system and try to install again. (Æ Setup Guide) Cannot Install Macintosh Driver Problem 1: Incorrect CD-ROM mounted. Solution: Call for service and request a new installer CD-ROM. You can also download the driver from the Canon Home Page (http://www.canon.com/). Solution: If...
Problem 5: Printer is connected via the USB or IEEE1394 port, check the cable connections at the printer and the computer. (Æ Setup Guide) 7-4 Troubleshooting Solution: Mount the User Software CD-ROM provided with the system and try to install again. (Æ Setup Guide) Cannot Install Macintosh Driver Problem 1: Incorrect CD-ROM mounted. Solution: Call for service and request a new installer CD-ROM. You can also download the driver from the Canon Home Page (http://www.canon.com/). Solution: If...
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...; Setup Guide) Problem 4: The destination via a Windows USB port or IEEE1394 port. Problem 3: The printer is connected to install the driver. Right click the My Computer icon then select Properties. On the Hardware sheet, click Device Manager. Printer Not Operating Correctly 7-5 Set the User Software CD-ROM in the CD-ROM drive then follow the onscreen instructions to install the interface driver. Next, when the Add New Hardware Wizard opens, follow the instructions on the screen...
...; Setup Guide) Problem 4: The destination via a Windows USB port or IEEE1394 port. Problem 3: The printer is connected to install the driver. Right click the My Computer icon then select Properties. On the Hardware sheet, click Device Manager. Printer Not Operating Correctly 7-5 Set the User Software CD-ROM in the CD-ROM drive then follow the onscreen instructions to install the interface driver. Next, when the Add New Hardware Wizard opens, follow the instructions on the screen...
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... connected to a Windows network, use the Remote UI to release the print job from a Windows computer. Open the File menu and click Pause Printing to select "Phase 2" for the printer has not been set. Problem 3: With Mac OS 8/9, the printer is displayed. Solution: Connect the printer directly to set the printer online. 7-6 Troubleshooting Problem 1: Paper jam has occurred. Solution: If the operation panel display reads "Offline", press the Online button to release the print job from the job menu. Solution: With Mac OS 8/9, open Print Center, select Resume Printing...
... connected to a Windows network, use the Remote UI to release the print job from a Windows computer. Open the File menu and click Pause Printing to select "Phase 2" for the printer has not been set. Problem 3: With Mac OS 8/9, the printer is displayed. Solution: Connect the printer directly to set the printer online. 7-6 Troubleshooting Problem 1: Paper jam has occurred. Solution: If the operation panel display reads "Offline", press the Online button to release the print job from the job menu. Solution: With Mac OS 8/9, open Print Center, select Resume Printing...
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... the print job. Problem 1: The printer driver is out of the printer driver, select Color for the Color Mode and try again. (Æ Setup Guide) Problem 3: Font selected for the printer and try again. (Æ Printer Driver Help) Problem 2: Ink supply has run low in one color is nearly empty. (Æ P.6-2) Wrong colors are printing. Print Results Do Not Match Print Job Content Broken lines are printing. Problem 1: Printhead is not performing color adjustment. Solution: Select the correct printer driver for printing not supported. Solution: Make sure that the font used...
... the print job. Problem 1: The printer driver is out of the printer driver, select Color for the Color Mode and try again. (Æ Setup Guide) Problem 3: Font selected for the printer and try again. (Æ Printer Driver Help) Problem 2: Ink supply has run low in one color is nearly empty. (Æ P.6-2) Wrong colors are printing. Print Results Do Not Match Print Job Content Broken lines are printing. Problem 1: Printhead is not performing color adjustment. Solution: Select the correct printer driver for printing not supported. Solution: Make sure that the font used...
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... enough ink is not set correctly. Remove the ink tank from the printer, then insert the correct color ink tank. (Æ Setup Guide) Solution: After doing the above procedure, execute "Nozzle Check". If each color is notprinting correctly, on the screen. Problem 1: Printing a color image over a large printing area. Solution: Perform monitor color correction. (Æ Monitor Instructions) Solution: The color management setting in the software application is being supplied to finish. 7-12 Troubleshooting Solution: On the printer operation panel, perform Head Cleaning B. (Æ...
... enough ink is not set correctly. Remove the ink tank from the printer, then insert the correct color ink tank. (Æ Setup Guide) Solution: After doing the above procedure, execute "Nozzle Check". If each color is notprinting correctly, on the screen. Problem 1: Printing a color image over a large printing area. Solution: Perform monitor color correction. (Æ Monitor Instructions) Solution: The color management setting in the software application is being supplied to finish. 7-12 Troubleshooting Solution: On the printer operation panel, perform Head Cleaning B. (Æ...
User Guide
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... and quality settings in , close the upper cover, press the Online button, select "Replace P.head", then replace the printhead. (Æ P.6-19) Memory Overflow Problem 1: Print job cannot be used with this printer. (Æ P.6-19) Problem 3: Printhead abnormal. Solution: Install the printhead for this printer. If the carriage is not installed. Check Printouts Problem 1: Cannot adjust nozzle to continue printing. Solution: Install the printhead correctly. (Æ P.6-19) Problem 2: The printhead installed cannot be processed due to divide the job. No Media Problem 1: The media...
... and quality settings in , close the upper cover, press the Online button, select "Replace P.head", then replace the printhead. (Æ P.6-19) Memory Overflow Problem 1: Print job cannot be used with this printer. (Æ P.6-19) Problem 3: Printhead abnormal. Solution: Install the printhead for this printer. If the carriage is not installed. Check Printouts Problem 1: Cannot adjust nozzle to continue printing. Solution: Install the printhead correctly. (Æ P.6-19) Problem 2: The printhead installed cannot be processed due to divide the job. No Media Problem 1: The media...
User Guide
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... Paper Source Roll Media Cut Sheet Data Message Power Cancel Enter Online After a few seconds "Online" is blank or when Head Cleaning A does not correct the problem. Types of Head Cleaning A does not correct the problem, perform Head Cleaning B. • If Head Cleaning B does not correct the problem, repeat Head Cleaning B two or three times. • If three consecutive cleanings with Head Cleaning B do not solve the problem, then the printhead is damaged and should be replaced. (Æ P.6-19) 1 Press the Power button to switch the printer on the printhead. Head Cleaning...
... Paper Source Roll Media Cut Sheet Data Message Power Cancel Enter Online After a few seconds "Online" is blank or when Head Cleaning A does not correct the problem. Types of Head Cleaning A does not correct the problem, perform Head Cleaning B. • If Head Cleaning B does not correct the problem, repeat Head Cleaning B two or three times. • If three consecutive cleanings with Head Cleaning B do not solve the problem, then the printhead is damaged and should be replaced. (Æ P.6-19) 1 Press the Power button to switch the printer on the printhead. Head Cleaning...
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... printhead cleaning procedure ...7-33 types ...7-33 printhead height adjustment lever 2-29 printhead lock cover 1-5, 6-22 printhead lock lever 1-5, 6-22 printing Macintosh ...4-6 Windows ...3-2 Proofing Paper ...2-3 R rail cleaner ...6-17 right cover 1-3, 1-7, 6-7 roll holder 1-6, 2-10, 7-19, 7-26 Roll Holder Sets ...8-3 roll media ...2-5, 2-8 installing ...2-33 jams ...7-22 loading ...2-9 removing ...2-39 Roll Media lamp 2-9, 5-6 roll media sizes ...8-4 roll media tray 1-2, 2-10, 7-19, 7-24 roll media type setting 2-18 roll media window 1-3 roll release lever 1-6, 2-12 roll stopper...
... printhead cleaning procedure ...7-33 types ...7-33 printhead height adjustment lever 2-29 printhead lock cover 1-5, 6-22 printhead lock lever 1-5, 6-22 printing Macintosh ...4-6 Windows ...3-2 Proofing Paper ...2-3 R rail cleaner ...6-17 right cover 1-3, 1-7, 6-7 roll holder 1-6, 2-10, 7-19, 7-26 Roll Holder Sets ...8-3 roll media ...2-5, 2-8 installing ...2-33 jams ...7-22 loading ...2-9 removing ...2-39 Roll Media lamp 2-9, 5-6 roll media sizes ...8-4 roll media tray 1-2, 2-10, 7-19, 7-24 roll media type setting 2-18 roll media window 1-3 roll release lever 1-6, 2-12 roll stopper...