Request Help Users Guide
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... the machine. • Quick configuration using JSON files and the Brother Mass Deployment Tool. • Quick and secure communication via email (SSL or TLS). 3 Features • Adds the "Request Help" button to the machine's Services menu. • The last 10 errors and maintenance information recorded by the Brother machine can then analyse them to request technical assistance from their network-connected machines. 1 Background 1.1 Overview 1 The Brother "Request Help" software solution allows users to efficiently troubleshoot the user's machine.
... the machine. • Quick configuration using JSON files and the Brother Mass Deployment Tool. • Quick and secure communication via email (SSL or TLS). 3 Features • Adds the "Request Help" button to the machine's Services menu. • The last 10 errors and maintenance information recorded by the Brother machine can then analyse them to request technical assistance from their network-connected machines. 1 Background 1.1 Overview 1 The Brother "Request Help" software solution allows users to efficiently troubleshoot the user's machine.
Request Help Users Guide
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Configuration Use the Brother Mass Deployment Tool to send a previously created JSON setting file to the target machine. 2. 1.2 Installation To install the "Request Help" solution, you must perform the following operations: 1. NOTE For a comprehensive list of all Brother machines compatible with the Brother "Request Help" solution, see your local Brother website. 4 Activation Use the Brother Software Licence Management Tool to send a valid licence file to the target machine. 1 You can download both tools from support.brother.com.
Configuration Use the Brother Mass Deployment Tool to send a previously created JSON setting file to the target machine. 2. 1.2 Installation To install the "Request Help" solution, you must perform the following operations: 1. NOTE For a comprehensive list of all Brother machines compatible with the Brother "Request Help" solution, see your local Brother website. 4 Activation Use the Brother Software Licence Management Tool to send a valid licence file to the target machine. 1 You can download both tools from support.brother.com.
Request Help Users Guide
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... have the latest firmware installed. To update your network. Double-click the machines you want are not in LIC format), contact your target machines. NOTE For more than one machine using the Brother Software Licence Management Tool. The Licence Selection window appears. NOTE To successfully send licence files to the target machines, make sure that: • The target machines are correctly set up, connected to a local network, and available. •...
... have the latest firmware installed. To update your network. Double-click the machines you want are not in LIC format), contact your target machines. NOTE For more than one machine using the Brother Software Licence Management Tool. The Licence Selection window appears. NOTE To successfully send licence files to the target machines, make sure that: • The target machines are correctly set up, connected to a local network, and available. •...
Request Help Users Guide
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... or PJL commands. 3 Configuration To configure a service solution component, prepare a correct JSON (JavaScript Object Notation) settings file, and then send it to the target machine using the Brother Mass Deployment Tool. 3.1 Creating and editing JSON files JSON is required to send JSON settings files to Brother machines. JSON file format (Example) 3 { "attributes": { "software_id": "pns_firmware", fixed value "pns_firmware" "setting_version": "", version (operators can be used to create and edit settings files.
... or PJL commands. 3 Configuration To configure a service solution component, prepare a correct JSON (JavaScript Object Notation) settings file, and then send it to the target machine using the Brother Mass Deployment Tool. 3.1 Creating and editing JSON files JSON is required to send JSON settings files to Brother machines. JSON file format (Example) 3 { "attributes": { "software_id": "pns_firmware", fixed value "pns_firmware" "setting_version": "", version (operators can be used to create and edit settings files.
Request Help Users Guide
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... 4.1 Requesting help from the machine's control panel If there is a problem with your problem shortly. On your Brother machine's Online User's Guide at support.brother.com for troubleshooting tips. 9 Accept the privacy notice and press OK. 4. A copy of your request will also be sent to your personal email address. 4 NOTE If no errors have been stored in the machine's memory, no email will assist you with your Brother machine, you can request help request...
... 4.1 Requesting help from the machine's control panel If there is a problem with your problem shortly. On your Brother machine's Online User's Guide at support.brother.com for troubleshooting tips. 9 Accept the privacy notice and press OK. 4. A copy of your request will also be sent to your personal email address. 4 NOTE If no errors have been stored in the machine's memory, no email will assist you with your Brother machine, you can request help request...
Request Help Users Guide
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To view the privacy notice again, go to display the Privacy Notice again Solution Make sure the email settings are configured correctly. 4.2 Troubleshooting Problem Authenticate Err. (Authentication Error) Sending error I want to Home Screen > Services > Privacy Notice. Make sure that the machine is connected to the Privacy Notice, the "Agree" button will be greyed out. 4 10 If the user has agreed to the network and the Contact and Personal email addresses are configured correctly.
To view the privacy notice again, go to display the Privacy Notice again Solution Make sure the email settings are configured correctly. 4.2 Troubleshooting Problem Authenticate Err. (Authentication Error) Sending error I want to Home Screen > Services > Privacy Notice. Make sure that the machine is connected to the Privacy Notice, the "Agree" button will be greyed out. 4 10 If the user has agreed to the network and the Contact and Personal email addresses are configured correctly.
Reference Guide
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For more advanced instructions and information, and product specifications, see the Online User's Guide at support.brother.com/manuals Online User's Guide This Reference Guide contains basic instructions and information for your Brother machine for routine operations MFC-L8610CDW MFC-L8900CDW Brother recommends keeping this guide next to your Brother machine. Reference Guide Brief explanations for quick reference.
For more advanced instructions and information, and product specifications, see the Online User's Guide at support.brother.com/manuals Online User's Guide This Reference Guide contains basic instructions and information for your Brother machine for routine operations MFC-L8610CDW MFC-L8900CDW Brother recommends keeping this guide next to your Brother machine. Reference Guide Brief explanations for quick reference.
Reference Guide
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... the basic Fax, Copy and Scan operations and basic machine maintenance. Printed / In the box This guide includes the additional contents of the Reference Guide. Brother Solutions Center 1 This Guide provides useful information about using . Product Safety Guide Quick Setup Guide Reference Guide Online User's Guide Mobile Print/Scan Guide for the operating system and connection type you set up your machine. In addition to information about the Print, Scan, Copy, Fax, mobile device functions, Brother ControlCenter operations and troubleshooting, other useful information is...
... the basic Fax, Copy and Scan operations and basic machine maintenance. Printed / In the box This guide includes the additional contents of the Reference Guide. Brother Solutions Center 1 This Guide provides useful information about using . Product Safety Guide Quick Setup Guide Reference Guide Online User's Guide Mobile Print/Scan Guide for the operating system and connection type you set up your machine. In addition to information about the Print, Scan, Copy, Fax, mobile device functions, Brother ControlCenter operations and troubleshooting, other useful information is...
Reference Guide
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Every topic in a separate panel Comprehensive Format! Step-by -Step Instructions To View Online User's Guides To view the Online User's Guide and other available guides, visit support.brother.com/manuals. (Windows®) You can find this guide helpful. Search Box 2. Step-by -step instructions Feature summary at our Online User's Guide. It offers: Quicker Navigation! Navigation 3. The Brother Utilities tool is included in the standard installation and, when installed, you find it...
Every topic in a separate panel Comprehensive Format! Step-by -Step Instructions To View Online User's Guides To view the Online User's Guide and other available guides, visit support.brother.com/manuals. (Windows®) You can find this guide helpful. Search Box 2. Step-by -step instructions Feature summary at our Online User's Guide. It offers: Quicker Navigation! Navigation 3. The Brother Utilities tool is included in the standard installation and, when installed, you find it...
Reference Guide
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... access to display the other Home screens. Date & Time Displays the date and time set as the Main Home screen: Home screens and Shortcuts screens. Touchscreen LCD Overview MFC-L8610CDW You can select from two types of 48 Shortcuts are available with six Shortcuts on your machine is displayed, swipe left or right or press d or c to features, such as sending a fax, copying, scanning and using Web Connect...
... access to display the other Home screens. Date & Time Displays the date and time set as the Main Home screen: Home screens and Shortcuts screens. Touchscreen LCD Overview MFC-L8610CDW You can select from two types of 48 Shortcuts are available with six Shortcuts on your machine is displayed, swipe left or right or press d or c to features, such as sending a fax, copying, scanning and using Web Connect...
Reference Guide
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..., machine settings and shortcuts. Press to access the [Toner] menu. 4. (Settings) Press to the Main Home screen. New Fax When [Fax Preview] is an error or maintenance message. Press the message area to view it, and then press to return to access the [Settings] menu. Each Home screen can hold up to [On], the number of new faxes you are using a wireless connection, a four-level indicator displays the current wireless signal strength. 0 Max Wireless LAN Disabled 6. [Shortcuts...
..., machine settings and shortcuts. Press to access the [Toner] menu. 4. (Settings) Press to the Main Home screen. New Fax When [Fax Preview] is an error or maintenance message. Press the message area to view it, and then press to return to access the [Settings] menu. Each Home screen can hold up to [On], the number of new faxes you are using a wireless connection, a four-level indicator displays the current wireless signal strength. 0 Max Wireless LAN Disabled 6. [Shortcuts...
Reference Guide
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... Online User's Guide: Customization of Your Machine. 6. The available features vary depending on the machine. Date & Time Displays the date and time set on your model. • [All Settings] Press to access the machine's settings menu. • [Fax] Press to access Fax mode. • [Copy] Press to access Copy mode. • [Scan] Press to access Scan mode. • [Secure Print] Press to access the [Secure Print] option. • [USB] Press to access the USB menu and select [Scan to USB] or [Direct Print] options. • [Web] Press to connect the Brother machine...
... Online User's Guide: Customization of Your Machine. 6. The available features vary depending on the machine. Date & Time Displays the date and time set on your model. • [All Settings] Press to access the machine's settings menu. • [Fax] Press to access Fax mode. • [Copy] Press to access Copy mode. • [Scan] Press to access Scan mode. • [Secure Print] Press to access the [Secure Print] option. • [USB] Press to access the USB menu and select [Scan to USB] or [Direct Print] options. • [Web] Press to connect the Brother machine...
Reference Guide
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... Tray (MP Tray) Use the MP tray when printing on the following media: Plain paper Thin paper Recycled paper Bond paper Letterhead Colored Paper Thick paper Labels 1 Envelopes 1 Glossy Paper 2 • Adjust the guides • Fan the paper • Do not exceed this mark For more information, see the Online User's Guide: Load Paper in the Paper Tray. 1 Open the back cover (face up output tray) before printing to let the printed paper exit onto the face up output tray. 2 When you print on glossy paper, set...
... Tray (MP Tray) Use the MP tray when printing on the following media: Plain paper Thin paper Recycled paper Bond paper Letterhead Colored Paper Thick paper Labels 1 Envelopes 1 Glossy Paper 2 • Adjust the guides • Fan the paper • Do not exceed this mark For more information, see the Online User's Guide: Load Paper in the Paper Tray. 1 Open the back cover (face up output tray) before printing to let the printed paper exit onto the face up output tray. 2 When you print on glossy paper, set...
Reference Guide
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... Load Status Monitor on your Brother machine. A Troubleshooting A Troubleshooting Use this section to resolve problems you can correct most problems yourself. First, check the following: • The machine's power cord is connected correctly and the machine's power is on. • All of the machine's orange protective parts have been removed. • (For network models) The access point (for wireless network), router, or hub is turned on and its link indicator is blinking. • Paper is offline. • Double...
... Load Status Monitor on your Brother machine. A Troubleshooting A Troubleshooting Use this section to resolve problems you can correct most problems yourself. First, check the following: • The machine's power cord is connected correctly and the machine's power is on. • All of the machine's orange protective parts have been removed. • (For network models) The access point (for wireless network), router, or hub is turned on and its link indicator is blinking. • Paper is offline. • Double...
Reference Guide
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Error and Maintenance Messages For information on the LCD. 2. Find the Error Using the LCD Find the Solution 1. Follow the messages on the most common error and maintenance messages, see : FAQs & Troubleshooting on the Brother Solutions Center at support.brother.com. To view the Online User's Guide and other available guides, visit support.brother.com/manuals. 12 If you cannot resolve the error, see the Online User's Guide: Error and Maintenance Messages or see the Online User's Guide.
Error and Maintenance Messages For information on the LCD. 2. Find the Error Using the LCD Find the Solution 1. Follow the messages on the most common error and maintenance messages, see : FAQs & Troubleshooting on the Brother Solutions Center at support.brother.com. To view the Online User's Guide and other available guides, visit support.brother.com/manuals. 12 If you cannot resolve the error, see the Online User's Guide: Error and Maintenance Messages or see the Online User's Guide.
Reference Guide
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Jam Rear 3. Jam 2-sided 4. Jam Tray 5. Jam Inside Solutions for Wireless Connection If you cannot connect your machine. 1 5 2 4 3 Error messages: 1. A Troubleshooting Document and Paper Jams An error message indicates where the paper is stuck in your Brother machine to the wireless network, see the following: • Online User's Guide: Print the WLAN Report • Quick Setup Guide: Alternative wireless setup To view the Online User's Guide and other available guides, visit support.brother.com/manuals. 13 Document Jam 2.
Jam Rear 3. Jam 2-sided 4. Jam Tray 5. Jam Inside Solutions for Wireless Connection If you cannot connect your machine. 1 5 2 4 3 Error messages: 1. A Troubleshooting Document and Paper Jams An error message indicates where the paper is stuck in your Brother machine to the wireless network, see the following: • Online User's Guide: Print the WLAN Report • Quick Setup Guide: Alternative wireless setup To view the Online User's Guide and other available guides, visit support.brother.com/manuals. 13 Document Jam 2.
Reference Guide
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... (Page Yield) • Black: Approximately 3,000 pages 1 2 • Cyan / Magenta / Yellow: Approximately 1,800 pages 1 2 Applicable Models MFC-L8610CDW/ MFC-L8900CDW • Black: Approximately 4,500 pages 1 2 • Cyan / Magenta / Yellow: Approximately 4,000 pages 1 2 MFC-L8610CDW/ MFC-L8900CDW 14 The supply order number will appear on your country and region. B Appendix Supplies When the time comes to replace supplies, such as the toner or drum, an error message will vary depending on your machine's control panel...
... (Page Yield) • Black: Approximately 3,000 pages 1 2 • Cyan / Magenta / Yellow: Approximately 1,800 pages 1 2 Applicable Models MFC-L8610CDW/ MFC-L8900CDW • Black: Approximately 4,500 pages 1 2 • Cyan / Magenta / Yellow: Approximately 4,000 pages 1 2 MFC-L8610CDW/ MFC-L8900CDW 14 The supply order number will appear on your country and region. B Appendix Supplies When the time comes to replace supplies, such as the toner or drum, an error message will vary depending on your machine's control panel...
Reference Guide
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... use features of your Brother machine directly from your mobile device, without using Windows®, double-click the Brother Creative Center icon on your desktop to access our FREE website designed as a resource to help you to use with photos, text and creativity. Go to your model's Manuals page on printing from your mobile device. Macintosh users can access Brother CreativeCenter at support.brother.com to see the guide. 16 If you are using...
... use features of your Brother machine directly from your mobile device, without using Windows®, double-click the Brother Creative Center icon on your desktop to access our FREE website designed as a resource to help you to use with photos, text and creativity. Go to your model's Manuals page on printing from your mobile device. Macintosh users can access Brother CreativeCenter at support.brother.com to see the guide. 16 If you are using...
Quick Setup Guide
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... information on using a USB 2.0 cable (Type A/B) that is no more than 6 feet (2 meters) long. To change this Quick Setup Guide show the MFC‑L8900CDW. 1 Remove the packing materials and install the drum unit and toner cartridge assembly Remove the packing tape. 3 1 4 2 2 Load paper in this default mode, see the Online User's Guide. • Your machine is MFC‑L8610CDW only. Set the date and time Press [Settings]* > [All Settings] > [Initial Setup] > [Date & Time], and then set your fax or telephone number and your language. 3. Set the...
... information on using a USB 2.0 cable (Type A/B) that is no more than 6 feet (2 meters) long. To change this Quick Setup Guide show the MFC‑L8900CDW. 1 Remove the packing materials and install the drum unit and toner cartridge assembly Remove the packing tape. 3 1 4 2 2 Load paper in this default mode, see the Online User's Guide. • Your machine is MFC‑L8610CDW only. Set the date and time Press [Settings]* > [All Settings] > [Initial Setup] > [Date & Time], and then set your fax or telephone number and your language. 3. Set the...
Quick Setup Guide
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... can connect your device and your machine directly. For instructions, see the Online User's Guide. Wired network USB connection Disconnect the cable. When the wireless setup is available for updated driver and software information. You do not have a wireless access point/router, you cannot find this information, ask your network administrator or wireless access point/router manufacturer. Additional Wireless Support: solutions.brother.com/wireless-support For FAQs, Troubleshooting, and to use network tools/utilities securely and to the same wireless network as...
... can connect your device and your machine directly. For instructions, see the Online User's Guide. Wired network USB connection Disconnect the cable. When the wireless setup is available for updated driver and software information. You do not have a wireless access point/router, you cannot find this information, ask your network administrator or wireless access point/router manufacturer. Additional Wireless Support: solutions.brother.com/wireless-support For FAQs, Troubleshooting, and to use network tools/utilities securely and to the same wireless network as...