Request Help Users Guide
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...; Adds the "Request Help" button to the machine's Services menu. • The last 10 errors and maintenance information recorded by the Brother machine can then analyse them to efficiently troubleshoot the user's machine. Such requests, which include additional diagnostic information, are then emailed to a designated Brother dealer or IT administrator who can be sent to request technical assistance from their network-connected machines. 1 Background 1.1 Overview 1 The Brother "Request Help" software solution allows users...
...; Adds the "Request Help" button to the machine's Services menu. • The last 10 errors and maintenance information recorded by the Brother machine can then analyse them to efficiently troubleshoot the user's machine. Such requests, which include additional diagnostic information, are then emailed to a designated Brother dealer or IT administrator who can be sent to request technical assistance from their network-connected machines. 1 Background 1.1 Overview 1 The Brother "Request Help" software solution allows users...
Request Help Users Guide
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... Activate button. NOTE To successfully send licence files to the target machines, make sure that: • The target machines are not in LIC format), contact your target machines. The tool lists the Brother machines on your machine's firmware, go to support.brother.com and download the Firmware Update Tool. • You know the target machines' passwords. If you do not have a valid licence file (in the list: Go to Search > Add Machine. 3. NOTE...
... Activate button. NOTE To successfully send licence files to the target machines, make sure that: • The target machines are not in LIC format), contact your target machines. The tool lists the Brother machines on your machine's firmware, go to support.brother.com and download the Firmware Update Tool. • You know the target machines' passwords. If you do not have a valid licence file (in the list: Go to Search > Add Machine. 3. NOTE...
Request Help Users Guide
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... are supported: Category services_mail contact_info personal_info privacy_policy request_help Description The Services email server settings The details of the recipient of service requests The details of the sender of service requests The privacy notice settings The Request Help solution's settings For a sample JSON file, see Appendix 1. 6 3 Configuration To configure a service solution component, prepare a correct JSON (JavaScript Object Notation) settings file, and then send it to the target machine using the Brother...
... are supported: Category services_mail contact_info personal_info privacy_policy request_help Description The Services email server settings The details of the recipient of service requests The details of the sender of service requests The privacy notice settings The Request Help solution's settings For a sample JSON file, see Appendix 1. 6 3 Configuration To configure a service solution component, prepare a correct JSON (JavaScript Object Notation) settings file, and then send it to the target machine using the Brother...
Basic Users Guide
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...machine to your Brother machine without installing a printer driver. Mobile Print/Scan Guide for Brother iPrint&Scan This Guide provides useful information about using AirPrint to print from the Brother machine, as well as downloading images, printing data and uploading files directly to Find Them Which Guide? Printed / In the box Basic User's Guide Learn the basic Fax, Copy and Scan operations and basic machine maintenance. v Printed / In the box Quick Setup Guide Follow the instructions for setting up your machine, and installing the drivers and software for using...
...machine to your Brother machine without installing a printer driver. Mobile Print/Scan Guide for Brother iPrint&Scan This Guide provides useful information about using AirPrint to print from the Brother machine, as well as downloading images, printing data and uploading files directly to Find Them Which Guide? Printed / In the box Basic User's Guide Learn the basic Fax, Copy and Scan operations and basic machine maintenance. v Printed / In the box Quick Setup Guide Follow the instructions for setting up your machine, and installing the drivers and software for using...
Basic Users Guide
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...the Brother Software and Drivers (Windows 6 Initial Setup...7 Set the Date and Time 7 Adjust the Machine's Volume 7 2 Paper Handling ...8 Load Paper ...8 Load Paper in the Paper Tray 8 Load Paper in the Multi‑purpose Tray (MP Tray 10 Change the Check Paper Size Setting 11 Change the Paper Size and Paper Type 12 Recommended Print Media 12 Using Special Paper 13 3 Print ...14 Print from Your Computer 14 Print a Document (Macintosh 14 Print a Document (Windows 14 Print on Both Sides of the Paper Automatically (Windows 14 Print More Than One Page on a Single Sheet of Paper (N in...
...the Brother Software and Drivers (Windows 6 Initial Setup...7 Set the Date and Time 7 Adjust the Machine's Volume 7 2 Paper Handling ...8 Load Paper ...8 Load Paper in the Paper Tray 8 Load Paper in the Multi‑purpose Tray (MP Tray 10 Change the Check Paper Size Setting 11 Change the Paper Size and Paper Type 12 Recommended Print Media 12 Using Special Paper 13 3 Print ...14 Print from Your Computer 14 Print a Document (Macintosh 14 Print a Document (Windows 14 Print on Both Sides of the Paper Automatically (Windows 14 Print More Than One Page on a Single Sheet of Paper (N in...
Basic Users Guide
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... [Toner] menu. 4. (Settings) Press to change settings. You must unlock the machine to access the [Settings] menu. For more information, see the Web Connect Guide. Go to your model's Manuals page on the Brother Solutions Center at the top of the screen. For more information, see the Web Connect Guide. or (Wireless Status) Press to the Brother Apps service. If you received into the memory appears at support.brother.com to download the guide. • [USB] Press to access the Direct Print...
... [Toner] menu. 4. (Settings) Press to change settings. You must unlock the machine to access the [Settings] menu. For more information, see the Web Connect Guide. Go to your model's Manuals page on the Brother Solutions Center at the top of the screen. For more information, see the Web Connect Guide. or (Wireless Status) Press to the Brother Apps service. If you received into the memory appears at support.brother.com to download the guide. • [USB] Press to access the Direct Print...
Basic Users Guide
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... the Brother Software and Drivers (Windows®) 1 Launch (Brother Utilities). 2 Click the drop-down list, and then select your mouse to the lower left navigation bar, and then click Uninstall. Click Tools in the dialog box to use. Access Brother Utilities (Windows®) Brother Utilities is an application launcher that offers convenient access to all Brother applications installed on your computer. 2 Select your machine (where...
... the Brother Software and Drivers (Windows®) 1 Launch (Brother Utilities). 2 Click the drop-down list, and then select your mouse to the lower left navigation bar, and then click Uninstall. Click Tools in the dialog box to use. Access Brother Utilities (Windows®) Brother Utilities is an application launcher that offers convenient access to all Brother applications installed on your computer. 2 Select your machine (where...
Basic Users Guide
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... machine displays a message when you remove a paper tray or load paper using the MP tray, asking if you turn on page 16 11 2 Paper Handling Make sure the paper is On. • face up • top edge first For automatic 2-sided printing (long edge binding) • face down • bottom edge first When you use Letterhead or Preprinted paper for Letterhead and Preprinted Paper For 1-sided printing Change the Check Paper Size Setting When you changed the paper size and paper type...
... machine displays a message when you remove a paper tray or load paper using the MP tray, asking if you turn on page 16 11 2 Paper Handling Make sure the paper is On. • face up • top edge first For automatic 2-sided printing (long edge binding) • face down • bottom edge first When you use Letterhead or Preprinted paper for Letterhead and Preprinted Paper For 1-sided printing Change the Check Paper Size Setting When you changed the paper size and paper type...
Basic Users Guide
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... print operation. The printer driver window appears. 3 In the Orientation field, select the Portrait or Landscape option to set the orientation using the automatic 2‑sided printing option. 1 Select the print command in your application. 2 Select Brother XXX-XXXX (where XXXX is the name of your model). 3 Click Print. 4 Complete your model), and then click the printing properties or preferences button. 3 Print Print from Your Computer Print a Document (Macintosh) For printing instructions...
... print operation. The printer driver window appears. 3 In the Orientation field, select the Portrait or Landscape option to set the orientation using the automatic 2‑sided printing option. 1 Select the print command in your application. 2 Select Brother XXX-XXXX (where XXXX is the name of your model). 3 Click Print. 4 Complete your model), and then click the printing properties or preferences button. 3 Print Print from Your Computer Print a Document (Macintosh) For printing instructions...
Basic Users Guide
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... complete your print operation. The printer driver window appears. 3 In the Orientation field, select the Portrait or Landscape option to specify the offset for binding in your application. 2 Select Brother XXX-XXXX (where XXXX is the name of your model), and then click the printing properties or preferences button. 5 Click the 2-sided Settings button. 6 Select an option from the 2-sided Type menu. 7 If you set the...
... complete your print operation. The printer driver window appears. 3 In the Orientation field, select the Portrait or Landscape option to specify the offset for binding in your application. 2 Select Brother XXX-XXXX (where XXXX is the name of your model), and then click the printing properties or preferences button. 5 Click the 2-sided Settings button. 6 Select an option from the 2-sided Type menu. 7 If you set the...
Basic Users Guide
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... using the application. 13 Change other printer settings if needed. 14 Click OK. 15 Click Print. Related Information • Load Paper in your application. 8 Select Brother XXX-XXXX (where XXXX is the name of your model), and then click the printing properties or preferences button. The printer driver window appears. 9 Click the Paper Size drop-down list and select your paper size. 10 Click the Media Type drop-down list and select the type...
... using the application. 13 Change other printer settings if needed. 14 Click OK. 15 Click Print. Related Information • Load Paper in your application. 8 Select Brother XXX-XXXX (where XXXX is the name of your model), and then click the printing properties or preferences button. The printer driver window appears. 9 Click the Paper Size drop-down list and select your paper size. 10 Click the Media Type drop-down list and select the type...
Basic Users Guide
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... change : • [2-sided Scan] • [Scan Settings] • [Scan Type] • [Resolution] • [File Type] • [Document Size] • [Brightness] • [Contrast] • [ADF Auto Deskew] • [Skip Blank Page] • [Remove Background Color] (available only for the [Color] and [Gray] options.) 8 Make the changes you want , and then press [OK]. 9 Press [Start]. The icon is connected to a network, press a or b to display the computer where you want to the scan settings. The machine scans the document...
... change : • [2-sided Scan] • [Scan Settings] • [Scan Type] • [Resolution] • [File Type] • [Document Size] • [Brightness] • [Contrast] • [ADF Auto Deskew] • [Skip Blank Page] • [Remove Background Color] (available only for the [Color] and [Gray] options.) 8 Make the changes you want , and then press [OK]. 9 Press [Start]. The icon is connected to a network, press a or b to display the computer where you want to the scan settings. The machine scans the document...
Basic Users Guide
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... turn off all automatic answering operations unless you are using the Distinctive Ring Receive feature. See Related Information: External and Extension Telephones. Set Telephone Line Compatibility for Interference and VoIP Systems Related Models: MFC-L5700DW/MFC-L5800DW/MFC-L5850DW/ MFC-L5900DW/MFC-L6700DW/MFC-L6800DW Problems sending and receiving faxes due to possible interference on the telephone line may be solved by reducing the modem speed to minimize errors...
... turn off all automatic answering operations unless you are using the Distinctive Ring Receive feature. See Related Information: External and Extension Telephones. Set Telephone Line Compatibility for Interference and VoIP Systems Related Models: MFC-L5700DW/MFC-L5800DW/MFC-L5850DW/ MFC-L5900DW/MFC-L6700DW/MFC-L6800DW Problems sending and receiving faxes due to possible interference on the telephone line may be solved by reducing the modem speed to minimize errors...
Basic Users Guide
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... Online User's Guide: Error and Maintenance Messages or see: FAQs & Troubleshooting on the LCD. 2. Error Message 2-sided Disabled Cartridge Error Cover is Open Cause Action The back cover of both your Brother machine and your local Brother dealer. The 2-sided tray is not installed correctly. The toner cartridge is not installed completely. Reinstall the toner cartridge and drum unit assembly in the following table. 3. Find the Error Using the LCD Find the Solution 1. Close the back cover of the machine. 44 Remove the toner cartridge and drum unit...
... Online User's Guide: Error and Maintenance Messages or see: FAQs & Troubleshooting on the LCD. 2. Error Message 2-sided Disabled Cartridge Error Cover is Open Cause Action The back cover of both your Brother machine and your local Brother dealer. The 2-sided tray is not installed correctly. The toner cartridge is not installed completely. Reinstall the toner cartridge and drum unit assembly in the following table. 3. Find the Error Using the LCD Find the Solution 1. Close the back cover of the machine. 44 Remove the toner cartridge and drum unit...
Basic Users Guide
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... drum unit with a new one. new drum unit. A Troubleshooting 49 The fuser unit is near the end of paper in the tray is available when the LCD displays Replace Toner. Size Error 2-sided The paper size specified Press in the paper tray. Paper sizes available for 15 minutes with the drum was not reset when a new See the instructions included with the power on again. Supplies Prepare New Toner Cartridge. If the LCD displays this message, you can still print. Refill the paper in the machine's paper...
... drum unit with a new one. new drum unit. A Troubleshooting 49 The fuser unit is near the end of paper in the tray is available when the LCD displays Replace Toner. Size Error 2-sided The paper size specified Press in the paper tray. Paper sizes available for 15 minutes with the drum was not reset when a new See the instructions included with the power on again. Supplies Prepare New Toner Cartridge. If the LCD displays this message, you can still print. Refill the paper in the machine's paper...
Basic Users Guide
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... page 30 • Receive Modes on page 30 • Choose the Correct Receive Mode on . Please contact your telephone service provider for Interference and VoIP Systems. If the problem still is directly connected to the fax, the problem may be unrelated to the machine. For more information, see Related Information: Set Telephone Line Compatibility for connection issues. 2 Check the Receive Mode. If you cannot send or receive a fax, check the following: 1 Connect...
... page 30 • Receive Modes on page 30 • Choose the Correct Receive Mode on . Please contact your telephone service provider for Interference and VoIP Systems. If the problem still is directly connected to the fax, the problem may be unrelated to the machine. For more information, see Related Information: Set Telephone Line Compatibility for connection issues. 2 Check the Receive Mode. If you cannot send or receive a fax, check the following: 1 Connect...
Basic Users Guide
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... to Basic (for people sending manual faxes. If you are using a VoIP system, try changing the Compatibility setting to your Fax Receive Code for VoIP). Make sure you are using a telephone answering machine (External TAD Mode) on the same line as the Brother machine, make sure your service provider for Other Fax Problems Related Models: MFC-L5700DW/MFC-L5800DW/MFC-L5850DW/MFC-L5900DW/MFC-L6700DW/MFC-L6800DW Difficulties Cannot send a fax. Make sure your answering machine to the LINE jack. If you do...
... to Basic (for people sending manual faxes. If you are using a VoIP system, try changing the Compatibility setting to your Fax Receive Code for VoIP). Make sure you are using a telephone answering machine (External TAD Mode) on the same line as the Brother machine, make sure your service provider for Other Fax Problems Related Models: MFC-L5700DW/MFC-L5800DW/MFC-L5850DW/MFC-L5900DW/MFC-L6700DW/MFC-L6800DW Difficulties Cannot send a fax. Make sure your answering machine to the LINE jack. If you do...
Basic Users Guide
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.../MFC-L5700DW/ MFC-L5800DW/MFC-L5850DW/ MFC-L5900DW/MFC-L6700DW/ MFC-L6800DW 1 Approximate cartridge yield is declared in the Status Monitor. The toner cartridge and drum unit are using Windows®, double-click the Brother CreativeCenter icon on your local Brother dealer. For more information about the supplies for business and home use with ISO/IEC 19752. 2 Letter or A4 size 1-sided pages 3 Approximately 30,000 pages based on 1 page per job and 50,000 pages...
.../MFC-L5700DW/ MFC-L5800DW/MFC-L5850DW/ MFC-L5900DW/MFC-L6700DW/ MFC-L6800DW 1 Approximate cartridge yield is declared in the Status Monitor. The toner cartridge and drum unit are using Windows®, double-click the Brother CreativeCenter icon on your local Brother dealer. For more information about the supplies for business and home use with ISO/IEC 19752. 2 Letter or A4 size 1-sided pages 3 Approximately 30,000 pages based on 1 page per job and 50,000 pages...
Quick Setup Guide
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... to use. B. Press [Fax]. 2. Press . Back 5 Select your Brother machine: solutions.brother.com/videos. On the machine's Touchscreen, press [Settings] > [All Settings] > [Initial Setup] > [Local Language]. 2. Date 1. Enter the last two digits for this machine, go to select [AM] or [PM]. 3. Clock Type 1. Press [Time]. 2. Enter your fax number (up your language (if needed) 1. Drum Unit and Toner Cartridge Assembly (pre‑installed) AC Power Cord Telephone Line Cord (For MFC models) Quick Setup Guide Product Safety Guide Basic User's Guide (only...
... to use. B. Press [Fax]. 2. Press . Back 5 Select your Brother machine: solutions.brother.com/videos. On the machine's Touchscreen, press [Settings] > [All Settings] > [Initial Setup] > [Local Language]. 2. Date 1. Enter the last two digits for this machine, go to select [AM] or [PM]. 3. Clock Type 1. Press [Time]. 2. Enter your fax number (up your language (if needed) 1. Drum Unit and Toner Cartridge Assembly (pre‑installed) AC Power Cord Telephone Line Cord (For MFC models) Quick Setup Guide Product Safety Guide Basic User's Guide (only...
Quick Setup Guide
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... machines in your network. Brother regularly updates firmware to add features and fix identified problems. To check for Network Security The default Web Based Management password is unsuccessful, see the AirPrint Guide on -screen instructions to continue installation. b. a. Repeat . Follow the on your machine must be configured according to step or Download "Brother iPrint&Scan" to Alternate wireless configuration method (Setup Wizard). Find your SSID: XXXXXXX Network key: XXXX If you repeat these steps and connection...
... machines in your network. Brother regularly updates firmware to add features and fix identified problems. To check for Network Security The default Web Based Management password is unsuccessful, see the AirPrint Guide on -screen instructions to continue installation. b. a. Repeat . Follow the on your machine must be configured according to step or Download "Brother iPrint&Scan" to Alternate wireless configuration method (Setup Wizard). Find your SSID: XXXXXXX Network key: XXXX If you repeat these steps and connection...
