Request Help Users Guide
Page 4
Features • Adds the "Request Help" button to the machine's Services menu. • The last 10 errors and maintenance information recorded by the Brother machine can then analyse them to efficiently troubleshoot the user's machine. 1 Background 1.1 Overview 1 The Brother "Request Help" software solution allows users to the dealer/administrator. • Customisable user and dealer/IT administrator contact information stored on the machine. • Quick configuration using JSON files and the Brother Mass Deployment Tool. • Quick and secure...
Features • Adds the "Request Help" button to the machine's Services menu. • The last 10 errors and maintenance information recorded by the Brother machine can then analyse them to efficiently troubleshoot the user's machine. 1 Background 1.1 Overview 1 The Brother "Request Help" software solution allows users to the dealer/administrator. • Customisable user and dealer/IT administrator contact information stored on the machine. • Quick configuration using JSON files and the Brother Mass Deployment Tool. • Quick and secure...
Request Help Users Guide
Page 6
... machines are listed: Click the Search button to update the list. • If the machines you want are correctly set up, connected to the target machine using the same software solution if the target machines have a valid licence file (in the list: Go to support.brother.com and download the Firmware Update Tool. • You know the target machines' passwords. Make sure the information in the tool's folder. NOTE To successfully send licence files...
... machines are listed: Click the Search button to update the list. • If the machines you want are correctly set up, connected to the target machine using the same software solution if the target machines have a valid licence file (in the list: Go to support.brother.com and download the Firmware Update Tool. • You know the target machines' passwords. Make sure the information in the tool's folder. NOTE To successfully send licence files...
Request Help Users Guide
Page 7
.... 3 Configuration To configure a service solution component, prepare a correct JSON (JavaScript Object Notation) settings file, and then send it to the target machine using the Brother Mass Deployment Tool. 3.1 Creating and editing JSON files JSON is required to send JSON settings files to Brother machines. JSON file format (Example) 3 { "attributes": { "software_id": "pns_firmware", fixed value "pns_firmware" "setting_version": "", version (operators can be used to create and edit settings files. Any JSON-supported text...
.... 3 Configuration To configure a service solution component, prepare a correct JSON (JavaScript Object Notation) settings file, and then send it to the target machine using the Brother Mass Deployment Tool. 3.1 Creating and editing JSON files JSON is required to send JSON settings files to Brother machines. JSON file format (Example) 3 { "attributes": { "software_id": "pns_firmware", fixed value "pns_firmware" "setting_version": "", version (operators can be used to create and edit settings files. Any JSON-supported text...
Basic Users Guide
Page 7
... Print, Scan, Copy, Fax and Brother ControlCenter operations, useful information is included about how to Find Them Which Guide? PDF file / Brother Solutions Center 1 1 Visit solutions.brother.com/manuals. Where Is It? Printed / In the box Quick Setup Guide Follow the instructions for setting up your machine, and installing the drivers and software for the operating system and connection type you set up your Brother machine without installing a printer driver. PDF file / Brother Solutions Center 1 Google Cloud Print Guide This Guide provides details about using AirPrint to print...
... Print, Scan, Copy, Fax and Brother ControlCenter operations, useful information is included about how to Find Them Which Guide? PDF file / Brother Solutions Center 1 1 Visit solutions.brother.com/manuals. Where Is It? Printed / In the box Quick Setup Guide Follow the instructions for setting up your machine, and installing the drivers and software for the operating system and connection type you set up your Brother machine without installing a printer driver. PDF file / Brother Solutions Center 1 Google Cloud Print Guide This Guide provides details about using AirPrint to print...
Basic Users Guide
Page 12
...the Brother Software and Drivers (Windows 6 Initial Setup...7 Set the Date and Time 7 Adjust the Machine's Volume 7 2 Paper Handling ...8 Load Paper ...8 Load Paper in the Paper Tray 8 Load Paper in the Multi‑purpose Tray (MP Tray 10 Change the Check Paper Size Setting 11 Change the Paper Size and Paper Type 12 Recommended Print Media 12 Using Special Paper 13 3 Print ...14 Print from Your Computer 14 Print a Document (Macintosh 14 Print a Document (Windows 14 Print on Both Sides of the Paper Automatically (Windows 14 Print More Than One Page on a Single Sheet of Paper (N in...
...the Brother Software and Drivers (Windows 6 Initial Setup...7 Set the Date and Time 7 Adjust the Machine's Volume 7 2 Paper Handling ...8 Load Paper ...8 Load Paper in the Paper Tray 8 Load Paper in the Multi‑purpose Tray (MP Tray 10 Change the Check Paper Size Setting 11 Change the Paper Size and Paper Type 12 Recommended Print Media 12 Using Special Paper 13 3 Print ...14 Print from Your Computer 14 Print a Document (Macintosh 14 Print a Document (Windows 14 Print on Both Sides of the Paper Automatically (Windows 14 Print More Than One Page on a Single Sheet of Paper (N in...
Basic Users Guide
Page 17
... support.brother.com to download the guide. • [USB] Press to access the Direct Print and Scan to USB menus. • [2 in 1 ID Copy option. 2. Date & Time Displays the date and time set to access the 2 in 1 ID Copy] Press to [On], the number of new faxes you are using a wireless connection, a four-level indicator displays the current wireless signal strength. 5. Go to your model's Manuals page on the machine. 6. [Shortcuts] Press to access the [Shortcuts] screen. 7. (Function screens) Press to configure wireless settings...
... support.brother.com to download the guide. • [USB] Press to access the Direct Print and Scan to USB menus. • [2 in 1 ID Copy option. 2. Date & Time Displays the date and time set to access the 2 in 1 ID Copy] Press to [On], the number of new faxes you are using a wireless connection, a four-level indicator displays the current wireless signal strength. 5. Go to your model's Manuals page on the machine. 6. [Shortcuts] Press to access the [Shortcuts] screen. 7. (Function screens) Press to configure wireless settings...
Basic Users Guide
Page 19
... the instructions in the left corner of the Start screen and click (if you want to use. Click Tools in the dialog box to uninstall the software and drivers. 6 Access Brother Utilities (Windows®) Brother Utilities is an application launcher that offers convenient access to all Brother applications installed on your computer. 2 Select your machine (where XXXX is the name of your model...
... the instructions in the left corner of the Start screen and click (if you want to use. Click Tools in the dialog box to uninstall the software and drivers. 6 Access Brother Utilities (Windows®) Brother Utilities is an application launcher that offers convenient access to all Brother applications installed on your computer. 2 Select your machine (where XXXX is the name of your model...
Basic Users Guide
Page 24
...; Print on Envelopes, Thick Paper or Labels on your machine's Check Size setting, the machine displays a message when you remove a paper tray or load paper using the MP tray, asking if you changed the paper size and paper type. Paper Orientation for 2-sided printing, change the machine's setting by completing the following step: • Press [Settings] > [All Settings] > [Printer] > [2sided] > [Single Image] > [2sided Feed]. 1 Press [Settings] > [All Settings] > [General Setup] > [Tray Setting] > [Check Size]. 2 Press [On] or [Off]. 3 Press . 2 Paper Handling Make sure the paper...
...; Print on Envelopes, Thick Paper or Labels on your machine's Check Size setting, the machine displays a message when you remove a paper tray or load paper using the MP tray, asking if you changed the paper size and paper type. Paper Orientation for 2-sided printing, change the machine's setting by completing the following step: • Press [Settings] > [All Settings] > [Printer] > [2sided] > [Single Image] > [2sided Feed]. 1 Press [Settings] > [All Settings] > [General Setup] > [Tray Setting] > [Check Size]. 2 Press [On] or [Off]. 3 Press . 2 Paper Handling Make sure the paper...
Basic Users Guide
Page 27
... printing instructions, see the Online User's Guide: Print from Your Computer (Macintosh). Print a Document (Windows®) Print on Both Sides of the Paper Automatically (Windows®) 1 Select the print command in your application. 2 Select Brother XXX-XXXX (where XXXX is the name of your model), and then click the printing properties or preferences button. The printer driver window appears. 3 In the Orientation field, select the Portrait or Landscape option to set the...
... printing instructions, see the Online User's Guide: Print from Your Computer (Macintosh). Print a Document (Windows®) Print on Both Sides of the Paper Automatically (Windows®) 1 Select the print command in your application. 2 Select Brother XXX-XXXX (where XXXX is the name of your model), and then click the printing properties or preferences button. The printer driver window appears. 3 In the Orientation field, select the Portrait or Landscape option to set the...
Basic Users Guide
Page 28
... complete your print operation. The printer driver window appears. 3 In the Orientation field, select the Portrait or Landscape option to specify the offset for binding in your application. 2 Select Brother XXX-XXXX (where XXXX is the name of your model), and then click the printing properties or preferences button. 5 Click the 2-sided Settings button. 6 Select an option from the 2-sided Type menu. 7 If you set the...
... complete your print operation. The printer driver window appears. 3 In the Orientation field, select the Portrait or Landscape option to specify the offset for binding in your application. 2 Select Brother XXX-XXXX (where XXXX is the name of your model), and then click the printing properties or preferences button. 5 Click the 2-sided Settings button. 6 Select an option from the 2-sided Type menu. 7 If you set the...
Basic Users Guide
Page 30
The printer driver window appears. 9 Click the Paper Size drop-down list and select your paper size. 10 Click the Media Type drop-down lists and select MP Tray. 12 In the Orientation field, select the Portrait or Landscape option to set the orientation using . 11 Click the First Page and Other Pages drop-down list and select the type of paper you set the orientation of your printout. 3 Print 6 Load paper or labels...
The printer driver window appears. 9 Click the Paper Size drop-down list and select your paper size. 10 Click the Media Type drop-down lists and select MP Tray. 12 In the Orientation field, select the Portrait or Landscape option to set the orientation using . 11 Click the First Page and Other Pages drop-down list and select the type of paper you set the orientation of your printout. 3 Print 6 Load paper or labels...
Basic Users Guide
Page 41
... the Online User's Guide: Scan Using the Scan Button on the machine to make permanent changes, use the default settings, press [Start]. The icon is connected to a network, press a or b to the scan settings. NOTE Use the Scan button on Your Brother Machine. 4 Press [to File]. 5 If the machine is highlighted and moves to the middle of the following: • To change : • [2-sided Scan] • [Scan Settings] • [Scan Type] • [Resolution] • [File Type] • [Document Size] • [Brightness] • [Contrast] • [ADF Auto...
... the Online User's Guide: Scan Using the Scan Button on the machine to make permanent changes, use the default settings, press [Start]. The icon is connected to a network, press a or b to the scan settings. NOTE Use the Scan button on Your Brother Machine. 4 Press [to File]. 5 If the machine is highlighted and moves to the middle of the following: • To change : • [2-sided Scan] • [Scan Settings] • [Scan Type] • [Resolution] • [File Type] • [Document Size] • [Brightness] • [Contrast] • [ADF Auto...
Basic Users Guide
Page 43
... system that uses an Internet connection, rather than a traditional phone line. • Telephone providers frequently bundle VoIP together with Internet and cable services. 1 Press [Settings] > [All Settings] > [Initial Setup] > [Compatibility]. 2 Press the option you hear fax tones (short repeating beeps), press [Fax Start] and then [Receive] to change the Ring Delay before using the Distinctive Ring Receive feature. Manual Mode ([Manual] in the machine's menu) Manual Mode turns off Error Correction Mode (ECM).
... system that uses an Internet connection, rather than a traditional phone line. • Telephone providers frequently bundle VoIP together with Internet and cable services. 1 Press [Settings] > [All Settings] > [Initial Setup] > [Compatibility]. 2 Press the option you hear fax tones (short repeating beeps), press [Fax Start] and then [Receive] to change the Ring Delay before using the Distinctive Ring Receive feature. Manual Mode ([Manual] in the machine's menu) Manual Mode turns off Error Correction Mode (ECM).
Basic Users Guide
Page 57
... 2-sided tray is not installed correctly. Remove the toner cartridge and drum unit assembly. Follow the messages on your Brother machine to On. Find the Error Using the LCD Find the Solution 1. Error and Maintenance Messages (MFC-L6800DW) If the LCD displays errors and your Android™ device supports the NFC feature, touch your local Brother dealer. Error Message 2-sided Disabled Cartridge Error Cover is Open Cause Action The back cover of the machine until it back in the closed . Install the 2-sided tray...
... 2-sided tray is not installed correctly. Remove the toner cartridge and drum unit assembly. Follow the messages on your Brother machine to On. Find the Error Using the LCD Find the Solution 1. Error and Maintenance Messages (MFC-L6800DW) If the LCD displays errors and your Android™ device supports the NFC feature, touch your local Brother dealer. Error Message 2-sided Disabled Cartridge Error Cover is Open Cause Action The back cover of the machine until it back in the closed . Install the 2-sided tray...
Basic Users Guide
Page 62
... displays this message, you can still print. Wrong Paper Size MP Wrong Paper Size T1 Wrong Paper Size T2 Wrong Paper Size T3 The specified tray ran out of the fuser unit does not rise to replace the drum unit. A Troubleshooting 49 Error Message Cause Action Self-Diagnostic The temperature of paper during copying and the machine could not feed the same size paper from the next priority tray. size setting is not available for that paper size. The drum unit counter Reset the drum unit counter. new drum unit. Choose a paper size supported...
... displays this message, you can still print. Wrong Paper Size MP Wrong Paper Size T1 Wrong Paper Size T2 Wrong Paper Size T3 The specified tray ran out of the fuser unit does not rise to replace the drum unit. A Troubleshooting 49 Error Message Cause Action Self-Diagnostic The temperature of paper during copying and the machine could not feed the same size paper from the next priority tray. size setting is not available for that paper size. The drum unit counter Reset the drum unit counter. new drum unit. Choose a paper size supported...
Basic Users Guide
Page 63
Fax and Telephone Problems Related Models: MFC-L5700DW/MFC-L5800DW/MFC-L5850DW/MFC-L5900DW/MFC-L6700DW/MFC-L6800DW If you can send and receive faxes when the telephone line is not resolved, turn the machine off, and then turn it on page 32 50 Related Information • Set Telephone Line Compatibility for Interference and VoIP Systems on page 30 • Receive Modes on page 30 • Choose the Correct Receive Mode on . If you cannot...
Fax and Telephone Problems Related Models: MFC-L5700DW/MFC-L5800DW/MFC-L5850DW/MFC-L5900DW/MFC-L6700DW/MFC-L6800DW If you can send and receive faxes when the telephone line is not resolved, turn the machine off, and then turn it on page 32 50 Related Information • Set Telephone Line Compatibility for Interference and VoIP Systems on page 30 • Receive Modes on page 30 • Choose the Correct Receive Mode on . If you cannot...
Basic Users Guide
Page 64
... the EXT jack. 3. Print the Transmission Verification Report and check for people sending manual faxes. Make sure your Brother machine's LINE jack. 2. If you are using a VoIP system, try changing the Compatibility setting to your machine has a dial tone by pressing Hook. Plug the telephone line cord directly from your service provider for VoIP). Record the outgoing message on your fax line, contact your answering machine to send a fax." 5. Cannot receive a fax. If you subscribe...
... the EXT jack. 3. Print the Transmission Verification Report and check for people sending manual faxes. Make sure your Brother machine's LINE jack. 2. If you are using a VoIP system, try changing the Compatibility setting to your machine has a dial tone by pressing Hook. Plug the telephone line cord directly from your service provider for VoIP). Record the outgoing message on your fax line, contact your answering machine to send a fax." 5. Cannot receive a fax. If you subscribe...
Basic Users Guide
Page 78
.../ MFC-L6800DW 1 Approximate cartridge yield is declared in the Status Monitor. The number of pages may be affected due to a variety of factors including but not limited to media type and media size. Macintosh users can access Brother CreativeCenter at this web address: http://www.brother.com/creativecenter B Appendix 65 Supplies When the time comes to replace supplies, such as the toner or drum, an error message will appear on your machine's control panel...
.../ MFC-L6800DW 1 Approximate cartridge yield is declared in the Status Monitor. The number of pages may be affected due to a variety of factors including but not limited to media type and media size. Macintosh users can access Brother CreativeCenter at this web address: http://www.brother.com/creativecenter B Appendix 65 Supplies When the time comes to replace supplies, such as the toner or drum, an error message will appear on your machine's control panel...
Quick Setup Guide
Page 1
... paper tray Adjust the paper guides. Press your telephone number (up to 20 digits) using the Touchscreen, and then press [OK]. 4. Press [Tel]. 2. Press . Remove the orange part. 3 Connect the power cord and turn on this Quick Setup Guide show the MFC‑L6800DW. 1 Remove the packing materials and install the drum unit and toner cartridge assembly Discard the silica gel pack. 2 Load paper in all models are available at the Brother Solutions Center: solutions.brother.com/manuals...
... paper tray Adjust the paper guides. Press your telephone number (up to 20 digits) using the Touchscreen, and then press [OK]. 4. Press [Tel]. 2. Press . Remove the orange part. 3 Connect the power cord and turn on this Quick Setup Guide show the MFC‑L6800DW. 1 Remove the packing materials and install the drum unit and toner cartridge assembly Discard the silica gel pack. 2 Load paper in all models are available at the Brother Solutions Center: solutions.brother.com/manuals...
Quick Setup Guide
Page 2
... continue installation. Press > [Setup Wizard] > [Yes]. Print and scan using your mobile device. For Network Users: Important Notice for Network Security The default Web Based Management password is unsuccessful, see Cannot set up your machine? solutions.brother.com/manuals Cannot set up your machine? Brother support website http://support.brother.com b. Press [WLAN Assistant]. below . Follow the on the back of the machine and marked "Pwd". Wired network USB Disconnect the cable. Brother regularly updates firmware to Alternate wireless configuration...
... continue installation. Press > [Setup Wizard] > [Yes]. Print and scan using your mobile device. For Network Users: Important Notice for Network Security The default Web Based Management password is unsuccessful, see Cannot set up your machine? solutions.brother.com/manuals Cannot set up your machine? Brother support website http://support.brother.com b. Press [WLAN Assistant]. below . Follow the on the back of the machine and marked "Pwd". Wired network USB Disconnect the cable. Brother regularly updates firmware to Alternate wireless configuration...