Users Manual - English
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.../ NOTE You can download the latest software and utilities and read FAQs and troubleshooting tips to learn how to get the most efficient way to register your product with Brother: may support an insurance claim by you lose your machine's performance up to your fax sending and ... for the latest firmware upgrade. To keep your receipt; may serve as the original owner of the product. Your registration with Brother International Corporation, you will help , you must be recorded as confirmation of the purchase date of your product should you in the event of product...
.../ NOTE You can download the latest software and utilities and read FAQs and troubleshooting tips to learn how to get the most efficient way to register your product with Brother: may support an insurance claim by you lose your machine's performance up to your fax sending and ... for the latest firmware upgrade. To keep your receipt; may serve as the original owner of the product. Your registration with Brother International Corporation, you will help , you must be recorded as confirmation of the purchase date of your product should you in the event of product...
Users Manual - English
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Printed / In the Box Follow the instructions for setting up your machine and detailed troubleshooting tips. See troubleshooting tips. PDF file / Brother Solutions Center 1 This Guide provides useful information about printing from your mobile device and scanning from a mobile device supporting... User's Guide Software User's Guide Network User's Guide Wi-Fi Direct™ Guide Google Cloud Print Guide Mobile Print/Scan Guide for Brother iPrint&Scan Web Connect Guide What's in it ? Read this Guide for trademarks and legal limitations. You can also find them? Where...
Printed / In the Box Follow the instructions for setting up your machine and detailed troubleshooting tips. See troubleshooting tips. PDF file / Brother Solutions Center 1 This Guide provides useful information about printing from your mobile device and scanning from a mobile device supporting... User's Guide Software User's Guide Network User's Guide Wi-Fi Direct™ Guide Google Cloud Print Guide Mobile Print/Scan Guide for Brother iPrint&Scan Web Connect Guide What's in it ? Read this Guide for trademarks and legal limitations. You can also find them? Where...
Users Manual - English
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B Troubleshooting 100 Identifying your problem 100 Error and maintenance messages 102 Transferring your faxes or Fax Journal report 110 Document Jams 112 Document is jammed in ...
B Troubleshooting 100 Identifying your problem 100 Error and maintenance messages 102 Transferring your faxes or Fax Journal report 110 Document Jams 112 Document is jammed in ...
Users Manual - English
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... maintenance messages on page 102.) If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. You can correct most problems by yourself. Visit us at http://solutions.brother.com/ and click Manuals on page 127 100 Paper handling and Printing...connected to the page suggested below first and follow the troubleshooting tips. If the machine does not turn on after connecting the power cord, see Other difficulties on . In USA: Visit the Brother Solutions Center at http://solutions.brother.com/. Identifying your problem B First, check the ...
... maintenance messages on page 102.) If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. You can correct most problems by yourself. Visit us at http://solutions.brother.com/ and click Manuals on page 127 100 Paper handling and Printing...connected to the page suggested below first and follow the troubleshooting tips. If the machine does not turn on after connecting the power cord, see Other difficulties on . In USA: Visit the Brother Solutions Center at http://solutions.brother.com/. Identifying your problem B First, check the ...
Users Manual - English
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Copying problems: Copying difficulties on page 128 Scanning problems: Scanning difficulties on page 129 Software and Network problems: Software difficulties on page 129 Network difficulties on page 130 Troubleshooting B 101
Copying problems: Copying difficulties on page 128 Scanning problems: Scanning difficulties on page 129 Software and Network problems: Software difficulties on page 129 Network difficulties on page 130 Troubleshooting B 101
Users Manual - English
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...error and maintenance messages are shown in the table. The function you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips: Visit us at http://solutions.brother.com/. locks into the drum unit again. Cause Action The back cover of the machine ...; Press and hold down machine. If you want to use is indicated on page 91). If the problem continues, call Brother Customer Service or your machine identifies the error or required routine maintenance and shows the appropriate message. The most errors and perform routine maintenance...
...error and maintenance messages are shown in the table. The function you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips: Visit us at http://solutions.brother.com/. locks into the drum unit again. Cause Action The back cover of the machine ...; Press and hold down machine. If you want to use is indicated on page 91). If the problem continues, call Brother Customer Service or your machine identifies the error or required routine maintenance and shows the appropriate message. The most errors and perform routine maintenance...
Users Manual - English
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... not completely closed . ADF was jammed in the machine spinning and that surround the exhaust outlet, and then leave the machine turned on the power. Troubleshooting Error Message Cause Action Comm.Error Poor telephone line quality caused a communication error. Send the fax again or connect the machine to send or receive...
... not completely closed . ADF was jammed in the machine spinning and that surround the exhaust outlet, and then leave the machine turned on the power. Troubleshooting Error Message Cause Action Comm.Error Poor telephone line quality caused a communication error. Send the fax again or connect the machine to send or receive...
Users Manual - English
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... sure the paper guides are set to check your Secure Function Lock Settings. Make sure the paper guides are set to the USB direct interface. Troubleshooting Error Message Manual Feed No Belt Unit No HUB Support No Permission No Paper No Response/Busy No Toner No Tray No Waste Toner Cause...
... sure the paper guides are set to check your Secure Function Lock Settings. Make sure the paper guides are set to the USB direct interface. Troubleshooting Error Message Manual Feed No Belt Unit No HUB Support No Permission No Paper No Response/Busy No Toner No Tray No Waste Toner Cause...
Users Manual - English
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... kit. Press OK and try again. Press and hold down machine. To replace PF Kit call Brother Customer Service at : http://www.brother-usa.com/service/ 107 Troubleshooting Error Message Cause Action Registration failed. BK=Black, C=Cyan, M=Magenta, Y=Yellow. Rename the File There is time to replace the drum unit. It is...
... kit. Press OK and try again. Press and hold down machine. To replace PF Kit call Brother Customer Service at : http://www.brother-usa.com/service/ 107 Troubleshooting Error Message Cause Action Registration failed. BK=Black, C=Cyan, M=Magenta, Y=Yellow. Rename the File There is time to replace the drum unit. It is...
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Troubleshooting Error Message Cause Action Toner Low If the Touchscreen shows Toner Low you get a end of the Touchscreen and its life. drive. A defective USB device ... a new waste toner box before the power on again. Unplug the device from a USB Flash memory drive or digital camera supporting mass storage (For MFC-9330CDW and MFC-9340CDW) on the USB Flash memory Flash memory drive. memory drive. B 109 Debris may be available when the Touchscreen shows Replace Toner. Unusable Device A USB...
Troubleshooting Error Message Cause Action Toner Low If the Touchscreen shows Toner Low you get a end of the Touchscreen and its life. drive. A defective USB device ... a new waste toner box before the power on again. Unplug the device from a USB Flash memory drive or digital camera supporting mass storage (For MFC-9330CDW and MFC-9340CDW) on the USB Flash memory Flash memory drive. memory drive. B 109 Debris may be available when the Touchscreen shows Replace Toner. Unusable Device A USB...
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... on page 46). d Do one of the following : (Windows® XP, Windows Vista® and Windows® 7) From the (Start) menu, select All Programs > Brother > MFC-XXXX > PC-FAX Receiving > Receive. (XXXX is set PC Fax Receive on the machine (see Quick Setup Guide: Set your computer, and then turn on... machine's memory when you want to print backup copies. To exit and leave the faxes in the left navigation bar, and then click Receive. Troubleshooting Transferring faxes to your computer B You can transfer the faxes from your machine's memory to your computer.
... on page 46). d Do one of the following : (Windows® XP, Windows Vista® and Windows® 7) From the (Start) menu, select All Programs > Brother > MFC-XXXX > PC-FAX Receiving > Receive. (XXXX is set PC Fax Receive on the machine (see Quick Setup Guide: Set your computer, and then turn on... machine's memory when you want to print backup copies. To exit and leave the faxes in the left navigation bar, and then click Receive. Troubleshooting Transferring faxes to your computer B You can transfer the faxes from your machine's memory to your computer.
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b Insert a piece of stiff paper, such as cardstock, into the ADF to the right. Document is not jammed. c Press . d Press . Troubleshooting Removing small documents jammed in the ADF B a Lift the document cover. b Pull the jammed document out to push any paper from the ADF that is jammed at the output tray B a Remove any small paper scraps through. c Close the document cover. B 113
b Insert a piece of stiff paper, such as cardstock, into the ADF to the right. Document is not jammed. c Press . d Press . Troubleshooting Removing small documents jammed in the ADF B a Lift the document cover. b Pull the jammed document out to push any paper from the ADF that is jammed at the output tray B a Remove any small paper scraps through. c Close the document cover. B 113
Users Manual - English
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Troubleshooting Paper is jammed at the output paper tray B When the paper is below the maximum paper mark ( ) in the paper tray. While pressing the green paper-guide release lever, slide the paper guides to open the scanner. B 115 d Put the paper tray firmly back in the slots. Make sure the guides are firmly in the machine. b Remove the paper. c Make sure the paper is jammed at the output paper tray, follow the these steps: a Use both hands to fit the paper size. NOTE When the top cover is open, you cannot open the scanner.
Troubleshooting Paper is jammed at the output paper tray B When the paper is below the maximum paper mark ( ) in the paper tray. While pressing the green paper-guide release lever, slide the paper guides to open the scanner. B 115 d Put the paper tray firmly back in the slots. Make sure the guides are firmly in the machine. b Remove the paper. c Make sure the paper is jammed at the output paper tray, follow the these steps: a Use both hands to fit the paper size. NOTE When the top cover is open, you cannot open the scanner.
Users Manual - English
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Make sure the green tabs at the left and right sides lock into place. 1 1 d Use both hands to release the fuser cover (1). f Close the back cover until it locks in the closed position. B 117 Troubleshooting e Close the fuser cover (1). c Pull the green tabs at the left and right sides toward you to gently pull the jammed paper out of the fuser unit.
Make sure the green tabs at the left and right sides lock into place. 1 1 d Use both hands to release the fuser cover (1). f Close the back cover until it locks in the closed position. B 117 Troubleshooting e Close the fuser cover (1). c Pull the green tabs at the left and right sides toward you to gently pull the jammed paper out of the fuser unit.
Users Manual - English
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Troubleshooting d Pull out the jammed paper slowly. IMPORTANT • We recommend that you place the toner cartridge and drum unit assemblies on a clean, flat surface with disposable paper underneath them in case you accidentally spill or scatter toner. • To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration. B 119
Troubleshooting d Pull out the jammed paper slowly. IMPORTANT • We recommend that you place the toner cartridge and drum unit assemblies on a clean, flat surface with disposable paper underneath them in case you accidentally spill or scatter toner. • To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration. B 119
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c Make sure the jammed paper does not remain inside the machine. Troubleshooting d If paper is not caught in the paper tray, open the back cover. e If the paper is not caught inside the machine, check underneath the paper tray. Paper is jammed underneath the paper tray B If the Touchscreen shows Jam 2-sided, follow these steps: a Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine. B 121 b Pull the paper tray completely out of the machine.
c Make sure the jammed paper does not remain inside the machine. Troubleshooting d If paper is not caught in the paper tray, open the back cover. e If the paper is not caught inside the machine, check underneath the paper tray. Paper is jammed underneath the paper tray B If the Touchscreen shows Jam 2-sided, follow these steps: a Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine. B 121 b Pull the paper tray completely out of the machine.
Users Manual - English
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...and Windows Server® 2008 R2) Click the (Start) button > Devices and Printers. Printing difficulties Difficulties Suggestions No printout. Right-click Brother MFC-XXXX Printer. Click Printer in the menu bar. If it is a problem with your machine B IMPORTANT • For technical help, ... been installed and selected. Right-click the B Brother MFC-XXXX Printer > See what 's printing. Calls must call the country where you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Make sure Use Printer Online is listed,...
...and Windows Server® 2008 R2) Click the (Start) button > Devices and Printers. Printing difficulties Difficulties Suggestions No printout. Right-click Brother MFC-XXXX Printer. Click Printer in the menu bar. If it is a problem with your machine B IMPORTANT • For technical help, ... been installed and selected. Right-click the B Brother MFC-XXXX Printer > See what 's printing. Calls must call the country where you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Make sure Use Printer Online is listed,...
Users Manual - English
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... two pages (see Advanced User's Guide: Printing a reduced incoming fax). If possible, call your machine, ask your application (see Receive Mode settings on page 27). Troubleshooting Paper handling difficulties (continued) Difficulties How do not hear ringing B when you probably had a bad connection, with the sending machine. Printing received faxes Difficulties ...
... two pages (see Advanced User's Guide: Printing a reduced incoming fax). If possible, call your machine, ask your application (see Receive Mode settings on page 27). Troubleshooting Paper handling difficulties (continued) Difficulties How do not hear ringing B when you probably had a bad connection, with the sending machine. Printing received faxes Difficulties ...
Users Manual - English
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...beginning of the machine. Print the Transmission Verification Report and check for VoIP) (see Telephone line interference / VoIP on page 132). Troubleshooting Receiving Faxes (continued) Difficulties Cannot receive a fax. (continued) Suggestions If you are having problems receiving faxes or voice messages, set ...on page 51). 1 Plug the telephone line cord directly from the wall telephone jack to your Brother machine's LINE jack. 2 Remove the protective cap from your Brother machine's EXT jack, and then plug the telephone line cord from your answering machine into the ...
...beginning of the machine. Print the Transmission Verification Report and check for VoIP) (see Telephone line interference / VoIP on page 132). Troubleshooting Receiving Faxes (continued) Difficulties Cannot receive a fax. (continued) Suggestions If you are having problems receiving faxes or voice messages, set ...on page 51). 1 Plug the telephone line cord directly from the wall telephone jack to your Brother machine's LINE jack. 2 Remove the protective cap from your Brother machine's EXT jack, and then plug the telephone line cord from your answering machine into the ...
Users Manual - English
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... PageManager from http://nj.newsoft.com.tw/download/brother/PM9SEInstaller_BR_multilang.dmg Network scanning does not work . Call your administrator to scan. (Windows®) your Secure Function Lock Settings. Troubleshooting Copying difficulties (continued) Difficulties Vertical black line ...appears in starting to choose the Brother TWAIN/WIA driver. For example, in Nuance™ PaperPort™ 12SE, click ...
... PageManager from http://nj.newsoft.com.tw/download/brother/PM9SEInstaller_BR_multilang.dmg Network scanning does not work . Call your administrator to scan. (Windows®) your Secure Function Lock Settings. Troubleshooting Copying difficulties (continued) Difficulties Vertical black line ...appears in starting to choose the Brother TWAIN/WIA driver. For example, in Nuance™ PaperPort™ 12SE, click ...