Users Manual - English
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...(USA only) For the location of a Brother authorized service center, call 1-877-BROTHER. Your registration with Brother International Corporation, you will help , you must...troubleshooting tips, and go to the "Solutions" section to learn how to get the most efficient way to register your new product, register on-line at www.registermybrother.com Frequently asked questions (FAQs) The Brother Solutions Center is our one-stop resource for Brother...MFC. Please complete and fax the Brother Warranty Registration And Test Sheet or, for your convenience and most from within that country. Brother...
...(USA only) For the location of a Brother authorized service center, call 1-877-BROTHER. Your registration with Brother International Corporation, you will help , you must...troubleshooting tips, and go to the "Solutions" section to learn how to get the most efficient way to register your new product, register on-line at www.registermybrother.com Frequently asked questions (FAQs) The Brother Solutions Center is our one-stop resource for Brother...MFC. Please complete and fax the Brother Warranty Registration And Test Sheet or, for your convenience and most from within that country. Brother...
Users Manual - English
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Color enhancement (True2Life 11-11 Cropping 11-12 Understanding the Error Messages 11-12 Using PhotoCapture... 12-4 Industry Canada Compliance Statement (Canada only 12-4 LAN connection 12-4 International ENERGY STAR® Compliance Statement 12-4 Important safety instructions 12-5 Trademarks 12-7 13 Troubleshooting and routine maintenance 13-1 Troubleshooting 13-1 Error messages 13-1 Original jams 13-4 Original is jammed in the... quality check 13-11 Checking the ink volume 13-14 Packing and shipping the MFC 13-15 Routine maintenance 13-18 Cleaning the scanner 13-18 Cleaning the...
Color enhancement (True2Life 11-11 Cropping 11-12 Understanding the Error Messages 11-12 Using PhotoCapture... 12-4 Industry Canada Compliance Statement (Canada only 12-4 LAN connection 12-4 International ENERGY STAR® Compliance Statement 12-4 Important safety instructions 12-5 Trademarks 12-7 13 Troubleshooting and routine maintenance 13-1 Troubleshooting 13-1 Error messages 13-1 Original jams 13-4 Original is jammed in the... quality check 13-11 Checking the ink volume 13-14 Packing and shipping the MFC 13-15 Routine maintenance 13-18 Cleaning the scanner 13-18 Cleaning the...
Users Manual - English
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... are working with images that is similar to adjusting the fine focus on the LCD, the MFC will beep to get your selected layout, part of color in the image. You can easily identify and troubleshoot any difficulties. The default setting is not in true focus and you insert a media card ... the detail of color in an image to improve a washed out or weak picture. Understanding the Error Messages Once you try to access the media card in the drive (slot) does not contain a .JPG file. It is not supported. 11 - 12 WALK-UP PHOTOCAPTURE CENTER™ (MFC-3820CN ONLY) When an...
... are working with images that is similar to adjusting the fine focus on the LCD, the MFC will beep to get your selected layout, part of color in the image. You can easily identify and troubleshoot any difficulties. The default setting is not in true focus and you insert a media card ... the detail of color in an image to improve a washed out or weak picture. Understanding the Error Messages Once you try to access the media card in the drive (slot) does not contain a .JPG file. It is not supported. 11 - 12 WALK-UP PHOTOCAPTURE CENTER™ (MFC-3820CN ONLY) When an...
Users Manual - English
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... and then press Black Start or Color Start. The paper is not closed completely. Disconnected The other person or other fax machine's polling setup. Try the call again. 13 Troubleshooting and routine maintenance Troubleshooting IMPORTANT For technical help , call the Brother fax back system (USA only).... 1 Add paper, and then press Black Start or Color Start. You can correct most common error messages are shown below. Comm.Error Poor phone line quality caused a communication error. Try to check your MFC identifies the problem and displays an error message. The ...
... and then press Black Start or Color Start. The paper is not closed completely. Disconnected The other person or other fax machine's polling setup. Try the call again. 13 Troubleshooting and routine maintenance Troubleshooting IMPORTANT For technical help , call the Brother fax back system (USA only).... 1 Add paper, and then press Black Start or Color Start. You can correct most common error messages are shown below. Comm.Error Poor phone line quality caused a communication error. Try to check your MFC identifies the problem and displays an error message. The ...
Users Manual - English
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... You tried to warm up the Speed Dial number. While memory is either bad or not formatted. If a sending machine has a color fax, the machine's 'handshake' will be received into memory. Re-start printing from (See Turning off the Distinctive Ring Manual to ...1-877-BROTHER In Montreal: (514) 685-6464 Media Error (MFC-3820CN only) The media card is available, black and white faxes will request that Set up . Near Empty One or more of ink. Order a new ink cartridge. (See Ordering accessories and supplies on page 7-1.) 13 - 2 TROUBLESHOOTING AND ROUTINE...
... You tried to warm up the Speed Dial number. While memory is either bad or not formatted. If a sending machine has a color fax, the machine's 'handshake' will be received into memory. Re-start printing from (See Turning off the Distinctive Ring Manual to ...1-877-BROTHER In Montreal: (514) 685-6464 Media Error (MFC-3820CN only) The media card is available, black and white faxes will request that Set up . Near Empty One or more of ink. Order a new ink cartridge. (See Ordering accessories and supplies on page 7-1.) 13 - 2 TROUBLESHOOTING AND ROUTINE...
Users Manual - English
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... the memory. (See Out of Memory (May occur when the MFC's used as a printer) You can not be used. TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 3 You inserted a media card that can 't store data in process) Reduce print resolution. -OR- Paper Jam Unsupported Card (MFC-3820CN only) The paper is jammed in progress finish and then...
... the memory. (See Out of Memory (May occur when the MFC's used as a printer) You can not be used. TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 3 You inserted a media card that can 't store data in process) Reduce print resolution. -OR- Paper Jam Unsupported Card (MFC-3820CN only) The paper is jammed in progress finish and then...
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Original is jammed in the top of the ADF unit. 1 Take out any paper from the ADF that is not jammed. 2 Lift the ADF cover. 3 Pull the jammed original out to the right. 4 Close the document cover.Press Stop/Exit. 13 - 4 TROUBLESHOOTING AND ROUTINE MAINTENANCE Original is jammed inside the ADF unit. 1 Take out any paper from the ADF that is not jammed. 2 Lift the document cover. 3 Pull the jammed original out to the right. 4 Close the ADF cover. 5 Press Stop/Exit. Original jams If the original is jammed, follow the steps below.
Original is jammed in the top of the ADF unit. 1 Take out any paper from the ADF that is not jammed. 2 Lift the ADF cover. 3 Pull the jammed original out to the right. 4 Close the document cover.Press Stop/Exit. 13 - 4 TROUBLESHOOTING AND ROUTINE MAINTENANCE Original is jammed inside the ADF unit. 1 Take out any paper from the ADF that is not jammed. 2 Lift the document cover. 3 Pull the jammed original out to the right. 4 Close the ADF cover. 5 Press Stop/Exit. Original jams If the original is jammed, follow the steps below.
Users Manual - English
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Paper is jammed in the MFC. Paper is jammed inside the front of the MFC. Printer jam or paper jam Remove the jammed paper depending on where it is jammed in the paper tray. 1 Remove any paper from the paper tray that is not jammed. Pull the jammed paper toward you. TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 5
Paper is jammed in the MFC. Paper is jammed inside the front of the MFC. Printer jam or paper jam Remove the jammed paper depending on where it is jammed in the paper tray. 1 Remove any paper from the paper tray that is not jammed. Pull the jammed paper toward you. TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 5
Users Manual - English
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Paper Release Lever Paper is jammed inside the paper tray 1 Pull the paper tray out of the MFC. Paper Tray 13 - 6 TROUBLESHOOTING AND ROUTINE MAINTENANCE If you have difficulty removing the jammed paper, press and hold the paper release lever as you pull out the page. 2 Pull up the jammed paper to remove it.
Paper Release Lever Paper is jammed inside the paper tray 1 Pull the paper tray out of the MFC. Paper Tray 13 - 6 TROUBLESHOOTING AND ROUTINE MAINTENANCE If you have difficulty removing the jammed paper, press and hold the paper release lever as you pull out the page. 2 Pull up the jammed paper to remove it.
Users Manual - English
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TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 7 Jammed paper Paper is under the print heads, unplug the MFC, and then you can move the print heads to remove it. 2 Pull up the jammed paper to take out the paper. 3 Close the scanner cover. Scanner Cover If the jammed paper is jammed inside the machine. 1 Open the scanner cover by releasing the scanner cover release lever and lifting the scanner cover. 2 Remove the jammed paper.
TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 7 Jammed paper Paper is under the print heads, unplug the MFC, and then you can move the print heads to remove it. 2 Pull up the jammed paper to take out the paper. 3 Close the scanner cover. Scanner Cover If the jammed paper is jammed inside the machine. 1 Open the scanner cover by releasing the scanner cover release lever and lifting the scanner cover. 2 Remove the jammed paper.
Users Manual - English
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...4329 (in USA), 1-877-BROTHER (in Canada) or (514) 685-6464 (in Software User's Guide on the CD-ROM.) Try using the recommended types of paper. (See About paper on page 2-4.) The recommended environment for your MFC. Printing appears dirty or ink seems to send the color fax again. (See Replacing the...Fax Storage on page 8-3.) Left and Right margins are using. (See Media Type on page 1-6 in Montreal). Check the chart below and follow the troubleshooting tips. Stains appear on the reverse side or at the top center of paper you think there is too dark or too light. Try receiving...
...4329 (in USA), 1-877-BROTHER (in Canada) or (514) 685-6464 (in Software User's Guide on the CD-ROM.) Try using the recommended types of paper. (See About paper on page 2-4.) The recommended environment for your MFC. Printing appears dirty or ink seems to send the color fax again. (See Replacing the...Fax Storage on page 8-3.) Left and Right margins are using. (See Media Type on page 1-6 in Montreal). Check the chart below and follow the troubleshooting tips. Stains appear on the reverse side or at the top center of paper you think there is too dark or too light. Try receiving...
Users Manual - English
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... Horizontal lines appear in the File menu and select the Brother TWAIN driver. If you clean the print heads five times and the print has not improved, call your MFC, ask your business, we recommend a separate phone line with your machine's scanner operation. TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 9 DIFFICULTY Phone Line or Connections...
... Horizontal lines appear in the File menu and select the Brother TWAIN driver. If you clean the print heads five times and the print has not improved, call your MFC, ask your business, we recommend a separate phone line with your machine's scanner operation. TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 9 DIFFICULTY Phone Line or Connections...
Users Manual - English
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...checking it off.) Network Difficulties (MFC-3820CN only) I cannot print over the Network Make sure that your PC with the True2Life® feature. If the MFC is not connected to your PC and you have loaded the Brother software, the PC will show 'MFC Connect Failure' each time you ...your hub using a different cable. 13 - 10 TROUBLESHOOTING AND ROUTINE MAINTENANCE a)Have you restart Windows®. After the installation the PC will not work properly. Wait about 1 minute after you try to a different port on and is not full color in Software User's Guide on , Double-click ...
...checking it off.) Network Difficulties (MFC-3820CN only) I cannot print over the Network Make sure that your PC with the True2Life® feature. If the MFC is not connected to your PC and you have loaded the Brother software, the PC will show 'MFC Connect Failure' each time you ...your hub using a different cable. 13 - 10 TROUBLESHOOTING AND ROUTINE MAINTENANCE a)Have you restart Windows®. After the installation the PC will not work properly. Wait about 1 minute after you try to a different port on and is not full color in Software User's Guide on , Double-click ...
Users Manual - English
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.../Cyan, Yellow/Magenta), or all four colors at least five times and the print has not improved, call Brother your printed pages. Clean the print head...often uses ink unnecessarily. For MFC-3820CN, press Menu/Set, 6. 2 Press Color Start. You can start the cleaning process when needed. If you may need to select Cleaning. The MFC begins printing the Print Quality ...1 For MFC-3420C, press Menu/Set, 4. When cleaning is not good, you can print a Print Quality Check Sheet to help you find the settings you clean the print head at once. How to clean. TROUBLESHOOTING AND ROUTINE...
.../Cyan, Yellow/Magenta), or all four colors at least five times and the print has not improved, call Brother your printed pages. Clean the print head...often uses ink unnecessarily. For MFC-3820CN, press Menu/Set, 6. 2 Press Color Start. You can start the cleaning process when needed. If you may need to select Cleaning. The MFC begins printing the Print Quality ...1 For MFC-3420C, press Menu/Set, 4. When cleaning is not good, you can print a Print Quality Check Sheet to help you find the settings you clean the print head at once. How to clean. TROUBLESHOOTING AND ROUTINE...
Users Manual - English
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..."A" OK? 4 Check the quality of the four color 1.Yes 2.No blocks on the sheet. (Black/Cyan/Yellow/Magenta). 5 If all lines are clear and visible, press 1 (Yes) to go to STEP B. 13 - 12 TROUBLESHOOTING AND ROUTINE MAINTENANCE The MFC will start printing the Print Quality Check Sheet again... and then return to STEP A. 8 If STEP A is finished, press Black Start or Color Start. Start Cleaning? 1.Yes 2.No 7 After cleaning is OK, press ...
..."A" OK? 4 Check the quality of the four color 1.Yes 2.No blocks on the sheet. (Black/Cyan/Yellow/Magenta). 5 If all lines are clear and visible, press 1 (Yes) to go to STEP B. 13 - 12 TROUBLESHOOTING AND ROUTINE MAINTENANCE The MFC will start printing the Print Quality Check Sheet again... and then return to STEP A. 8 If STEP A is finished, press Black Start or Color Start. Start Cleaning? 1.Yes 2.No 7 After cleaning is OK, press ...
Users Manual - English
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... matches the number 0 sample (1-8). 600dpi Adjust Select Best # 11 For 1200 dpi, press the number of both the 600 dpi and 1200 dpi are gone. TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 13 If another sample Print Quality Check Sheet and then check it. 13 Press Stop/Exit.
... matches the number 0 sample (1-8). 600dpi Adjust Select Best # 11 For 1200 dpi, press the number of both the 600 dpi and 1200 dpi are gone. TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 13 If another sample Print Quality Check Sheet and then check it. 13 Press Stop/Exit.
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...check the ink that is left in Software User's Guide on the CD-ROM.) 13 - 14 TROUBLESHOOTING AND ROUTINE MAINTENANCE If ink is still missing after the fifth cleaning and test print, replace the...ink cartridge. Caution Do NOT touch the print head. If ink is still missing, call Brother Customer Service (see missing ink in this Print Quality Check Sheet, repeat the cleaning and test... at least five times for the clogged color. (Perhaps the ink cartridge was in your computer. (See MFC Remote Setup on page 5-1 in Software User's Guide on the CD-ROM or MFC Remote Setup (Mac OS® X) ...
...check the ink that is left in Software User's Guide on the CD-ROM.) 13 - 14 TROUBLESHOOTING AND ROUTINE MAINTENANCE If ink is still missing after the fifth cleaning and test print, replace the...ink cartridge. Caution Do NOT touch the print head. If ink is still missing, call Brother Customer Service (see missing ink in this Print Quality Check Sheet, repeat the cleaning and test... at least five times for the clogged color. (Perhaps the ink cartridge was in your computer. (See MFC Remote Setup on page 5-1 in Software User's Guide on the CD-ROM or MFC Remote Setup (Mac OS® X) ...
Users Manual - English
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...the white shipping cover, press all the ink cartridge covers down. Packing and shipping the MFC Whenever you transport the MFC, use the packing materials that the MFC be shipped with your MFC. TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 15 Shipping without them will cause damage to find the ...shipping cover, do not pack the MFC properly, you could void your warranty. 2 Unplug the MFC from the telephone wall jack...
...the white shipping cover, press all the ink cartridge covers down. Packing and shipping the MFC Whenever you transport the MFC, use the packing materials that the MFC be shipped with your MFC. TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 15 Shipping without them will cause damage to find the ...shipping cover, do not pack the MFC properly, you could void your warranty. 2 Unplug the MFC from the telephone wall jack...
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Protective Yellow Bar 6 Remove the paper tray and output paper support. If you are packing the MFC for the Brother Exchange Service, keep these items and return only the machine. 7 Wrap the MFC in the bag and place it in the original carton with the original packing material. 13 - 16 TROUBLESHOOTING AND ROUTINE MAINTENANCE 5 Attach the yellow protective bar.
Protective Yellow Bar 6 Remove the paper tray and output paper support. If you are packing the MFC for the Brother Exchange Service, keep these items and return only the machine. 7 Wrap the MFC in the bag and place it in the original carton with the original packing material. 13 - 16 TROUBLESHOOTING AND ROUTINE MAINTENANCE 5 Attach the yellow protective bar.
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Do not pack the used ink cartridges in the original carton as part of the Exchange Service, pack only the MFC. If you are returning your "Exchange" machine. 9 Close the carton. Keep all separate parts and printed materials to use with your machine to Brother as shown below. 8 Pack the printed materials in the carton. TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 17
Do not pack the used ink cartridges in the original carton as part of the Exchange Service, pack only the MFC. If you are returning your "Exchange" machine. 9 Close the carton. Keep all separate parts and printed materials to use with your machine to Brother as shown below. 8 Pack the printed materials in the carton. TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 17