Users Manual - English
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... new product, register on-line at http://www.brother.com/registration Frequently asked questions (FAQs) The Brother Solutions Center is our one-stop resource for the hearing-impaired) In Canada: 1-877-BROTHER (voice) (514) 685-4898 (fax) Service...Brother International Corporation, you will help , you must be recorded as confirmation of the purchase date of your product should you lose your product with Brother: ■ may support an insurance claim by insurance; http://solutions.brother.com You can download the latest software and utilities, read FAQs and troubleshooting...
... new product, register on-line at http://www.brother.com/registration Frequently asked questions (FAQs) The Brother Solutions Center is our one-stop resource for the hearing-impaired) In Canada: 1-877-BROTHER (voice) (514) 685-4898 (fax) Service...Brother International Corporation, you will help , you must be recorded as confirmation of the purchase date of your product should you lose your product with Brother: ■ may support an insurance claim by insurance; http://solutions.brother.com You can download the latest software and utilities, read FAQs and troubleshooting...
Users Manual - English
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...(Canada only 11-4 For your safety 11-4 LAN connection (FAX-1940CN and MFC-3340CN only 11-4 Important safety instructions 11-5 Trademarks 11-8 12 Troubleshooting and routine maintenance 12-1 Troubleshooting 12-1 Error messages 12-1 Document Jam 12-5 Document is jammed inside the ...25 A Appendix A A-1 Setting up telephone services A-1 Distinctive Ring A-1 What does your telephone company's 'Distinctive Ring' do A-1 What does Brother's 'Distinctive Ring' do A-2 Do you have Voice Mail A-2 Before you choose the ring pattern to register ...... A-3 Registering the Distinctive ...
...(Canada only 11-4 For your safety 11-4 LAN connection (FAX-1940CN and MFC-3340CN only 11-4 Important safety instructions 11-5 Trademarks 11-8 12 Troubleshooting and routine maintenance 12-1 Troubleshooting 12-1 Error messages 12-1 Document Jam 12-5 Document is jammed inside the ...25 A Appendix A A-1 Setting up telephone services A-1 Distinctive Ring A-1 What does your telephone company's 'Distinctive Ring' do A-1 What does Brother's 'Distinctive Ring' do A-2 Do you have Voice Mail A-2 Before you choose the ring pattern to register ...... A-3 Registering the Distinctive ...
Users Manual - English
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... message appears on the LCD, the machine will appear if you are too large for the machine's memory. 10 - 13 WALK-UP PHOTOCAPTURE CENTER™ (MFC-3340CN ONLY) Understanding the Error Messages Once you are familiar with the types of Memory-This message will beep to access a media card in the... not formatted, or when there is a problem with images that can occur while you're using the PhotoCapture Center™, you can easily identify and troubleshoot any difficulties.
... message appears on the LCD, the machine will appear if you are too large for the machine's memory. 10 - 13 WALK-UP PHOTOCAPTURE CENTER™ (MFC-3340CN ONLY) Understanding the Error Messages Once you are familiar with the types of Memory-This message will beep to access a media card in the... not formatted, or when there is a problem with images that can occur while you're using the PhotoCapture Center™, you can easily identify and troubleshoot any difficulties.
Users Manual - English
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...remains in the machine's memory. If the problem continues, call the country where you need additional help, the Brother Solutions Center offers latest FAQs and troubleshooting tips. The most problems by yourself. The machine will cancel the job and eject the page that is not...check your phone line. Connection Fail You tried to the machine. Cover is Open Top cover is being printed. 12 Troubleshooting and routine maintenance Troubleshooting IMPORTANT For technical help, you must be made from your machine identifies the problem and displays an error message. The ...
...remains in the machine's memory. If the problem continues, call the country where you need additional help, the Brother Solutions Center offers latest FAQs and troubleshooting tips. The most problems by yourself. The machine will cancel the job and eject the page that is not...check your phone line. Connection Fail You tried to the machine. Cover is Open Top cover is being printed. 12 Troubleshooting and routine maintenance Troubleshooting IMPORTANT For technical help, you must be made from your machine identifies the problem and displays an error message. The ...
Users Manual - English
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...Take out the ink cartridge and put it in again seating it is empty. Ink Empty One or more of the ink cartridges are running out of the ink cartridges is in the machine...contain a .JPG file. The document is working. While memory is too warm. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 2 Set Distinctive Ring to Off. (See Turning off the Distinctive Ring on ...Allow the machine to warm up. Media Error (MFC-3340CN only) The media card is either corrupted, improperly formatted, or there is not properly installed. If a sending machine has a color fax, the machine's 'handshake' will stop ...
...Take out the ink cartridge and put it in again seating it is empty. Ink Empty One or more of the ink cartridges are running out of the ink cartridges is in the machine...contain a .JPG file. The document is working. While memory is too warm. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 2 Set Distinctive Ring to Off. (See Turning off the Distinctive Ring on ...Allow the machine to warm up. Media Error (MFC-3340CN only) The media card is either corrupted, improperly formatted, or there is not properly installed. If a sending machine has a color fax, the machine's 'handshake' will stop ...
Users Manual - English
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...size. Set up the One-Touch or Speed-Dial number. (See Storing One-Touch Dial numbers on page 5-1 and Storing Speed-Dial numbers on page 12-6.) Reload the correct size of paper (Letter, Legal or A4), and then press Black Start or Color Start. 12 - 3 TROUBLESHOOTING AND ROUTINE MAINTENANCE Paper... is jammed in progress finish and then try again. ACTION Add paper, and then press Black Start or Color Start. No The number you can turn off Fax Storage. (...
...size. Set up the One-Touch or Speed-Dial number. (See Storing One-Touch Dial numbers on page 5-1 and Storing Speed-Dial numbers on page 12-6.) Reload the correct size of paper (Letter, Legal or A4), and then press Black Start or Color Start. 12 - 3 TROUBLESHOOTING AND ROUTINE MAINTENANCE Paper... is jammed in progress finish and then try again. ACTION Add paper, and then press Black Start or Color Start. No The number you can turn off Fax Storage. (...
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... PC. 3. The LCD will erase all faxes), and then reconnect it . Please see Using Brother PC-FAX software on the CD-ROM.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 4 Transfer faxes to your PC (MFC-3340CN only) You can forward the faxes to Init. A foreign obstacle, such as a clip... Then, disconnect the machine from the power source for several minutes, and then reconnect it . (For details see Transfer faxes to your PC. 1. For MFC-3340CN, you cannot enter fax transfer mode. 3. Press Menu/Set, 2, 5, 1. 2. To transfer all faxes in Software User's Guide on page 5-1 ...
... PC. 3. The LCD will erase all faxes), and then reconnect it . Please see Using Brother PC-FAX software on the CD-ROM.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 4 Transfer faxes to your PC (MFC-3340CN only) You can forward the faxes to Init. A foreign obstacle, such as a clip... Then, disconnect the machine from the power source for several minutes, and then reconnect it . (For details see Transfer faxes to your PC. 1. For MFC-3340CN, you cannot enter fax transfer mode. 3. Press Menu/Set, 2, 5, 1. 2. To transfer all faxes in Software User's Guide on page 5-1 ...
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Document is jammed inside the front of the machine. 1 Remove any paper from the ADF that is jammed, follow the steps below. Document Jam If the document is not jammed. 2 Pull the jammed document out toward the front of the machine. 3 Press Stop/Exit. 12 - 5 TROUBLESHOOTING AND ROUTINE MAINTENANCE
Document is jammed inside the front of the machine. 1 Remove any paper from the ADF that is jammed, follow the steps below. Document Jam If the document is not jammed. 2 Pull the jammed document out toward the front of the machine. 3 Press Stop/Exit. 12 - 5 TROUBLESHOOTING AND ROUTINE MAINTENANCE
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Paper Tray 2 Slowly pull out the jammed paper to remove it is jammed inside the paper tray 1 Pull the paper tray out of the machine. Printer jam or paper jam Remove the jammed paper depending on where it . Jammed paper TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 6 Paper is jammed in the machine.
Paper Tray 2 Slowly pull out the jammed paper to remove it is jammed inside the paper tray 1 Pull the paper tray out of the machine. Printer jam or paper jam Remove the jammed paper depending on where it . Jammed paper TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 6 Paper is jammed in the machine.
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Pull the jammed paper out of the machine. Jam Clear Cover 2 Re-insert the jam clear cover. 3 If you can not pull out the jammed paper, close the document support and the document tray and lift the open cover to take out the paper. 12 - 7 TROUBLESHOOTING AND ROUTINE MAINTENANCE Paper is jammed underneath the print head, disconnect the machine from the power source so you can move the print head to the open position until it locks securely into place. 4 Remove the jammed paper. Top Cover If the paper is jammed inside the machine 1 Remove the jam clear cover.
Pull the jammed paper out of the machine. Jam Clear Cover 2 Re-insert the jam clear cover. 3 If you can not pull out the jammed paper, close the document support and the document tray and lift the open cover to take out the paper. 12 - 7 TROUBLESHOOTING AND ROUTINE MAINTENANCE Paper is jammed underneath the print head, disconnect the machine from the power source so you can move the print head to the open position until it locks securely into place. 4 Remove the jammed paper. Top Cover If the paper is jammed inside the machine 1 Remove the jam clear cover.
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TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 8 5 Close the top cover.
TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 8 5 Close the top cover.
Users Manual - English
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The Brother Solutions Center offers the latest FAQs and troubleshooting tips. Cartridges remain fresh for your machine is ... on the package. Visit us at http://solutions.brother.com. If you are having difficulty with your machine, check the chart below and follow the troubleshooting tips. One or more ink cartridges are empty. (See Replacing...and On/Off key turned On. SUGGESTIONS Check the interface cable connection on page 1-15.) 12 - 9 TROUBLESHOOTING AND ROUTINE MAINTENANCE Characters and lines are skewed. If you continue to have horizontal bands, change the Media Type...
The Brother Solutions Center offers the latest FAQs and troubleshooting tips. Cartridges remain fresh for your machine is ... on the package. Visit us at http://solutions.brother.com. If you are having difficulty with your machine, check the chart below and follow the troubleshooting tips. One or more ink cartridges are empty. (See Replacing...and On/Off key turned On. SUGGESTIONS Check the interface cable connection on page 1-15.) 12 - 9 TROUBLESHOOTING AND ROUTINE MAINTENANCE Characters and lines are skewed. If you continue to have horizontal bands, change the Media Type...
Users Manual - English
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...size setting in the application and in the paper tray at the bottom of the page. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 10 Printing appears dirty or ink seems to reduce the print ... to load paper, envelopes and post cards on the reverse side or at any one time. Borderless printing is not full color in the Basic tab of paper are not loaded in the printer driver are cut... scanner may improve the print speed. DIFFICULTY Printing (Continued) Smudged stain at least 24 bit color data with the True2Life® feature. If you are using the proper types of sentences are...
...size setting in the application and in the paper tray at the bottom of the page. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 10 Printing appears dirty or ink seems to reduce the print ... to load paper, envelopes and post cards on the reverse side or at any one time. Borderless printing is not full color in the Basic tab of paper are not loaded in the printer driver are cut... scanner may improve the print speed. DIFFICULTY Printing (Continued) Smudged stain at least 24 bit color data with the True2Life® feature. If you are using the proper types of sentences are...
Users Manual - English
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... scanner operation. If you send a PC FAX message and get transmission error with possible interference on page 12-23.) 12 - 11 TROUBLESHOOTING AND ROUTINE MAINTENANCE Make a copy to check your telephone company to hear it answer. If there is no answer, check the telephone... quality. Replace the color ink cartridges that the Fax mode on page 3-1.) key is printed Reduction) on page 4-10.) on the Transmission Verification Report, your machine to check the line. Try changing your setup. (See Basic receiving operations (FAX-1840C, MFC-3240C and MFC-3340CN only) on ...
... scanner operation. If you send a PC FAX message and get transmission error with possible interference on page 12-23.) 12 - 11 TROUBLESHOOTING AND ROUTINE MAINTENANCE Make a copy to check your telephone company to hear it answer. If there is no answer, check the telephone... quality. Replace the color ink cartridges that the Fax mode on page 3-1.) key is printed Reduction) on page 4-10.) on the Transmission Verification Report, your machine to check the line. Try changing your setup. (See Basic receiving operations (FAX-1840C, MFC-3240C and MFC-3340CN only) on ...
Users Manual - English
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...recommend a separate phone line with fax receiving tones. For example: If you may create a problem sending or receiving faxes. Make sure the Brother TWAIN/WIA driver is set to Easy Receive ON, it may see vertical streaks on the CD-ROM. In PaperPort, click Scan in copies...mode on page 9-1.) key is crucial to the machine. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 12 Custom features on a single, shared line with your Fax Receive Code (default setting is more sensitive to Off. (See Easy Receive (MFC-3240C and MFC-3340CN only) on the line, the signal can temporarily interrupt...
...recommend a separate phone line with fax receiving tones. For example: If you may create a problem sending or receiving faxes. Make sure the Brother TWAIN/WIA driver is set to Easy Receive ON, it may see vertical streaks on the CD-ROM. In PaperPort, click Scan in copies...mode on page 9-1.) key is crucial to the machine. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 12 Custom features on a single, shared line with your Fax Receive Code (default setting is more sensitive to Off. (See Easy Receive (MFC-3240C and MFC-3340CN only) on the line, the signal can temporarily interrupt...
Users Manual - English
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... them on page 8-1.) Then the current settings of the network are good, the machine shows LAN Active for 2 seconds. 12 - 13 TROUBLESHOOTING AND ROUTINE MAINTENANCE Print Network Configuration list. (See Printing reports on again. (You will be automatically restarted. 3. If not, do not... the USB cable. 2. e)If all of the machine to verify that your hub using a different cable. Network Difficulties (MFC-3340CN only) I cannot print over the Network Make sure that the cabling and network connections are good. DIFFICULTY SUGGESTIONS PhotoCapture Center™...
... them on page 8-1.) Then the current settings of the network are good, the machine shows LAN Active for 2 seconds. 12 - 13 TROUBLESHOOTING AND ROUTINE MAINTENANCE Print Network Configuration list. (See Printing reports on again. (You will be automatically restarted. 3. If not, do not... the USB cable. 2. e)If all of the machine to verify that your hub using a different cable. Network Difficulties (MFC-3340CN only) I cannot print over the Network Make sure that the cabling and network connections are good. DIFFICULTY SUGGESTIONS PhotoCapture Center™...
Users Manual - English
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... adjust the Equalization for fax operations. 1 Press Menu/Set, 2, 0, 1. 2 Press ▲ or ▼ to select Basic, (or Normal). 1.Compatibility For FAX-1940CN, MFC-3240C and MFC-3340CN, you can select High to return to 9600 bps. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 14 The machine adjusts the modem speed for compatibility with your phone line.
... adjust the Equalization for fax operations. 1 Press Menu/Set, 2, 0, 1. 2 Press ▲ or ▼ to select Basic, (or Normal). 1.Compatibility For FAX-1940CN, MFC-3240C and MFC-3340CN, you can select High to return to 9600 bps. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 14 The machine adjusts the modem speed for compatibility with your phone line.
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...the print head's warranty. 1 Press Ink. 2 Press ▲ or ▼ to select Black, Color or All. If you get a horizontal line in the text or graphics on page i). 12 - 15 TROUBLESHOOTING AND ROUTINE MAINTENANCE Caution Do NOT touch the print head. Press Menu/Set. When cleaning is finished... the print head consumes ink. You can clean Black only or three colors at a time (Cyan/Yellow/Magenta), or all four colors at least five times and the print has not improved, call Brother Customer Service (see Brother numbers on your printed pages. The machine will clean the print head....
...the print head's warranty. 1 Press Ink. 2 Press ▲ or ▼ to select Black, Color or All. If you get a horizontal line in the text or graphics on page i). 12 - 15 TROUBLESHOOTING AND ROUTINE MAINTENANCE Caution Do NOT touch the print head. Press Menu/Set. When cleaning is finished... the print head consumes ink. You can clean Black only or three colors at a time (Cyan/Yellow/Magenta), or all four colors at least five times and the print has not improved, call Brother Customer Service (see Brother numbers on your printed pages. The machine will clean the print head....
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...check this by following these steps: Color block quality check The LCD shows: Is Quality OK? 1.Yes 2.No 6 Check the quality of the nozzles may be clogged. Black OK? 1.Yes 2.No TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 16 Press Menu/Set. 4 Press Color Start. Checking the print quality ...If faded or streaked colors and text appears on your output, some of the four color blocks on the sheet. 7 If all lines are ...
...check this by following these steps: Color block quality check The LCD shows: Is Quality OK? 1.Yes 2.No 6 Check the quality of the nozzles may be clogged. Black OK? 1.Yes 2.No TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 16 Press Menu/Set. 4 Press Color Start. Checking the print quality ...If faded or streaked colors and text appears on your output, some of the four color blocks on the sheet. 7 If all lines are ...
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... print head. The machine will start cleaning the print head. 9 After cleaning is still missing, call Brother Customer Service (see missing ink in your machine over six months or the expiration date written on page ...ink may void the print head's warranty. If you still see Brother numbers on the cartridge package has passed. If ink is finished, press Color Start. After the print head nozzle is clogged the printed sample ...a print head nozzle is cleaned, the horizontal lines are gone. 12 - 17 TROUBLESHOOTING AND ROUTINE MAINTENANCE 8 Press 2 (No) for the new ink cartridge.
... print head. The machine will start cleaning the print head. 9 After cleaning is still missing, call Brother Customer Service (see missing ink in your machine over six months or the expiration date written on page ...ink may void the print head's warranty. If you still see Brother numbers on the cartridge package has passed. If ink is finished, press Color Start. After the print head nozzle is clogged the printed sample ...a print head nozzle is cleaned, the horizontal lines are gone. 12 - 17 TROUBLESHOOTING AND ROUTINE MAINTENANCE 8 Press 2 (No) for the new ink cartridge.