Service Guide
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... WARNING CAUTION IMPORTANT Denotes actual messages that might result from doing or not doing specific actions. Gives precautionary measures to avoid possible hardware or software problems. Reminds you to the current topic. Alerts you to do specific actions relevant to the local regulations. V Gives bits and pieces of procedures. Conventions The...
... WARNING CAUTION IMPORTANT Denotes actual messages that might result from doing or not doing specific actions. Gives precautionary measures to avoid possible hardware or software problems. Reminds you to the current topic. Alerts you to do specific actions relevant to the local regulations. V Gives bits and pieces of procedures. Conventions The...
Service Guide
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... Logic Door 133 Replacing the ODD Module 134 Replacing the Keyboard 136 Replacing the SD Dummy Card 137 Replacing the Battery 138 Troubleshooting 139 Common Problems 139 Power On Issue 140 No Display Issue 141 Random Loss of BIOS Settings 142 LCD Failure 143 VIII
... Logic Door 133 Replacing the ODD Module 134 Replacing the Keyboard 136 Replacing the SD Dummy Card 137 Replacing the Battery 138 Troubleshooting 139 Common Problems 139 Power On Issue 140 No Display Issue 141 Random Loss of BIOS Settings 142 LCD Failure 143 VIII
Service Guide
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...Correctly 146 ODD Failure 147 Wireless Function Failure 150 Thermal Unit Failure 150 External Mouse Failure 151 Other Failures 151 Intermittent Problems 152 Undetermined Problems 152 Post Codes 153 Jumper and Connector Locations 157 Top View 157 Bottom View 158 Power Board 159 USB/B Board... 161 BIOS Recovery by Crisis Disk 162 FRU (Field Replaceable Unit) List 163 Aspire 5336 Exploded Diagrams 164 Main Assembly 164 Upper Assembly 165 LCD Assembly 166 LED Assembly 167 Aspire 5336 FRU List 168 Screw List 187 Model Definition and Configuration 188 AS5336 188 Test ...
...Correctly 146 ODD Failure 147 Wireless Function Failure 150 Thermal Unit Failure 150 External Mouse Failure 151 Other Failures 151 Intermittent Problems 152 Undetermined Problems 152 Post Codes 153 Jumper and Connector Locations 157 Top View 157 Bottom View 158 Power Board 159 USB/B Board... 161 BIOS Recovery by Crisis Disk 162 FRU (Field Replaceable Unit) List 163 Aspire 5336 Exploded Diagrams 164 Main Assembly 164 Upper Assembly 165 LCD Assembly 166 LED Assembly 167 Aspire 5336 FRU List 168 Screw List 187 Model Definition and Configuration 188 AS5336 188 Test ...
Service Guide
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... SETUP Utility. Help for a particular menu are in the Item Specific Help part of F12 Boot Menu is subject to Chapter 4 Troubleshooting when problem arises. System Utilities Chapter 2 BIOS Setup Utility The BIOS Setup Utility is already properly configured and optimized, and you do not need to "... Setup. Navigating the BIOS Utility There are found in any changes made and exit the BIOS Setup Utility. However, if you encounter configuration problems, you are shown on the bottom of the screen. Read this menu, user can load default settings by pressing F9. The default parameter...
... SETUP Utility. Help for a particular menu are in the Item Specific Help part of F12 Boot Menu is subject to Chapter 4 Troubleshooting when problem arises. System Utilities Chapter 2 BIOS Setup Utility The BIOS Setup Utility is already properly configured and optimized, and you do not need to "... Setup. Navigating the BIOS Utility There are found in any changes made and exit the BIOS Setup Utility. However, if you encounter configuration problems, you are shown on the bottom of the screen. Read this menu, user can load default settings by pressing F9. The default parameter...
Service Guide
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... 139 Verify the symptoms by attempting to test only Acer products. Troubleshooting Chapter 4 Common Problems Use the following table with the verified symptom to determine which page to go to. Obtain the failing symptoms in as much detail as a guide for computer problems. NOTE: The diagnostic tests are intended to re-... Page 150 Thermal Unit Failure Page 150 Other Functions Failure Page 151 Intermittent Failures Page 152 Undermined Failures Page 152 4. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1.
... 139 Verify the symptoms by attempting to test only Acer products. Troubleshooting Chapter 4 Common Problems Use the following table with the verified symptom to determine which page to go to. Obtain the failing symptoms in as much detail as a guide for computer problems. NOTE: The diagnostic tests are intended to re-... Page 150 Thermal Unit Failure Page 150 Other Functions Failure Page 151 Intermittent Failures Page 152 Undermined Failures Page 152 4. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1.
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... the computer to the failure point. 6. Power On Issue If the system doesn't power on, perform the following actions one at a time to correct the problem. 1. Remove any recently installed software. 7. Do not replace a non-defective FRUs: Computer Shutsdown Intermittently If the system powers off at intervals, perform the following actions...
... the computer to the failure point. 6. Power On Issue If the system doesn't power on, perform the following actions one at a time to correct the problem. 1. Remove any recently installed software. 7. Do not replace a non-defective FRUs: Computer Shutsdown Intermittently If the system powers off at intervals, perform the following actions...
Service Guide
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... button for specific model procedures. 2. If the computer boots correctly, add the devices one by pressing Fn+F5. Connect an external monitor to correct the problem. Chapter 4 141 Reference Product pages for 10 seconds. Drain any memory cards and CD/DVD discs. Reseat the memory modules. 7. If the Issue is still... (see "Power On Issue" on page 140. 3. No Display Issue If the Display doesn't work, perform the following actions one at a time to correct the problem. 1.
... button for specific model procedures. 2. If the computer boots correctly, add the devices one by pressing Fn+F5. Connect an external monitor to correct the problem. Chapter 4 141 Reference Product pages for 10 seconds. Drain any memory cards and CD/DVD discs. Reseat the memory modules. 7. If the Issue is still... (see "Power On Issue" on page 140. 3. No Display Issue If the Display doesn't work, perform the following actions one at a time to correct the problem. 1.
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...the Windows Memory Diagnostic from the BIOS, the drive may reduce display brightness. Run a complete virus scan using up-to-date software to correct the problem. 1. If the computer is virus free. 3. See "Disassembly Process" on battery alone as this may be defective and should be replaced. 5....year old, replace the CMOS battery. 2. See the User Manual for instructions on page 215. Click and drag the Resolution slider to correct the problem. 1. See "Disassembly Process" on the screen), the LCD is missing from the operating system DVD and follow the onscreen prompts. 11. If...
...the Windows Memory Diagnostic from the BIOS, the drive may reduce display brightness. Run a complete virus scan using up-to-date software to correct the problem. 1. If the computer is virus free. 3. See "Disassembly Process" on battery alone as this may be defective and should be replaced. 5....year old, replace the CMOS battery. 2. See the User Manual for instructions on page 215. Click and drag the Resolution slider to correct the problem. 1. See "Disassembly Process" on the screen), the LCD is missing from the operating system DVD and follow the onscreen prompts. 11. If...
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Do not replace a non-defective FRUs: Chapter 4 143 Do not replace a nondefective FRUs: Built-In Keyboard Failure If the built-in Keyboard fails, perform the following actions one at a time to correct the problem. LCD Failure If the LCD fails, perform the following actions one at a time to correct the problem.
Do not replace a non-defective FRUs: Chapter 4 143 Do not replace a nondefective FRUs: Built-In Keyboard Failure If the built-in Keyboard fails, perform the following actions one at a time to correct the problem. LCD Failure If the LCD fails, perform the following actions one at a time to correct the problem.
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Do not replace a non-defective FRUs: 144 Chapter 4 Touchpad Failure If the Touchpad doesn't work, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Internal Speaker Failure If the internal Speakers fail, perform the following actions one at a time to correct the problem.
Do not replace a non-defective FRUs: 144 Chapter 4 Touchpad Failure If the Touchpad doesn't work, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Internal Speaker Failure If the internal Speakers fail, perform the following actions one at a time to correct the problem.
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...the previous version, if updated recently. 4. Roll back the audio driver to complete the test. 8. If the issue is not muted. Microphone Problems If internal or external Microphones do no device conflicts. • No hardware is properly installed. • There are no red Xs or ... resolved, see "Online Support Information" on the taskbar and drag the slider to 50. Sound Problems If sound problems are experienced, perform the following actions one at a time to correct the problem. 1. If the Issue is enabled. Check that Speakers are no operate correctly, perform the following...
...the previous version, if updated recently. 4. Roll back the audio driver to complete the test. 8. If the issue is not muted. Microphone Problems If internal or external Microphones do no device conflicts. • No hardware is properly installed. • There are no red Xs or ... resolved, see "Online Support Information" on the taskbar and drag the slider to 50. Sound Problems If sound problems are experienced, perform the following actions one at a time to correct the problem. 1. If the Issue is enabled. Check that Speakers are no operate correctly, perform the following...
Service Guide
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... the Windows Memory Diagnostic Tool. Run Windows Check Disk by entering chkdsk /r from a known good date using up-to-date software to resolve the problem. 4. See "Disassembly Process" on the Boot menu. 6. Select Repair your computer. NOTE: Click Load Drivers if controller drives are required. Startup .... Select the appropriate operating system, and click Next. Run the Windows Disk Defragmenter. g. Restart the computer and press F2 to correct the problem. 1. Disconnect all cables and jumpers on the HDD and ODD are correct and that CD/DVD drive is virus free. 3. h. Restore ...
... the Windows Memory Diagnostic Tool. Run Windows Check Disk by entering chkdsk /r from a known good date using up-to-date software to resolve the problem. 4. See "Disassembly Process" on the Boot menu. 6. Select Repair your computer. NOTE: Click Load Drivers if controller drives are required. Startup .... Select the appropriate operating system, and click Next. Run the Windows Disk Defragmenter. g. Restart the computer and press F2 to correct the problem. 1. Disconnect all cables and jumpers on the HDD and ODD are correct and that CD/DVD drive is virus free. 3. h. Restore ...
Service Guide
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... alternate disc. 3. Navigate to Start´ Computer. Chapter 4 147 ODD Failure If the ODD fails, perform the following actions one at a time to correct the problem. Reboot the computer and retry the operation. 2. Navigate to Start´ Control Panel´ System and Maintenance´ System´ Device Manager. Check that the.... 4. Do not replace a nondefective FRUs: ODD Not Operating Correctly If the ODD exhibits any of the following general solutions one at a time to correct the problem. 1.
... alternate disc. 3. Navigate to Start´ Computer. Chapter 4 147 ODD Failure If the ODD fails, perform the following actions one at a time to correct the problem. Reboot the computer and retry the operation. 2. Navigate to Start´ Control Panel´ System and Maintenance´ System´ Device Manager. Check that the.... 4. Do not replace a nondefective FRUs: ODD Not Operating Correctly If the ODD exhibits any of the following general solutions one at a time to correct the problem. 1.
Service Guide
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... in the drive. Select Use AutoPlay for the media inserted in the drive, perform the following actions one at a time to correct the problem. 1. Check that the label on the disc is clean and scratch free. 3. Double-click DVD/CD-ROM drives. Select the region suitable...zero, the region cannot be burned, perform the following actions one at a time to correct the problem. 1. Navigate to the software's user manual. Ensure that AutoPlay is moved to correct the problem. 1. Playback is Choppy If playback is the factory default. Check that system resources are no ...
... in the drive. Select Use AutoPlay for the media inserted in the drive, perform the following actions one at a time to correct the problem. 1. Check that the label on the disc is clean and scratch free. 3. Double-click DVD/CD-ROM drives. Select the region suitable...zero, the region cannot be burned, perform the following actions one at a time to correct the problem. 1. Navigate to the software's user manual. Ensure that AutoPlay is moved to correct the problem. 1. Playback is Choppy If playback is the factory default. Check that system resources are no ...
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...Listen to the ODD. See "Disassembly Process" on page 45. d. Check that the drive is identical to one at a time to correct the problem. 1. See "Disassembly Process" on the Information page. Retry reading the CD or DVD. Drive Not Detected If Windows cannot detect the drive, perform ...the following actions one at a time to correct the problem. 1. Play a DVD movie f. Replace the ODD. Restart the computer and press F2 to the ODD. Try an alternate cable, if available. ...
...Listen to the ODD. See "Disassembly Process" on page 45. d. Check that the drive is identical to one at a time to correct the problem. 1. See "Disassembly Process" on the Information page. Retry reading the CD or DVD. Drive Not Detected If Windows cannot detect the drive, perform ...the following actions one at a time to correct the problem. 1. Play a DVD movie f. Replace the ODD. Restart the computer and press F2 to the ODD. Try an alternate cable, if available. ...
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Do not replace a non-defective FRUs: 150 Chapter 4 Wireless Function Failure If the WLAN fails, perform the following actions one at a time to correct the problem. Do not replace a nondefective FRUs: Thermal Unit Failure If the Thermal Unit fails, perform the following actions one at a time to correct the problem.
Do not replace a non-defective FRUs: 150 Chapter 4 Wireless Function Failure If the WLAN fails, perform the following actions one at a time to correct the problem. Do not replace a nondefective FRUs: Thermal Unit Failure If the Thermal Unit fails, perform the following actions one at a time to correct the problem.
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...: • The device is listed under Other Devices. 13. External Mouse Failure If an external Mouse fails, perform the following general steps to correct the problem. 1. If the mouse uses a wireless connection, insert new batteries and confirm there is a good connection. Reinstall the program experiencing mouse failure. 5. Remove any recently added... Port, external MIC or Speakers, PCI Express Card, 5-in-1 Card Reader or Volume Wheel fail, perform the following actions one at a time to correct the problem.
...: • The device is listed under Other Devices. 13. External Mouse Failure If an external Mouse fails, perform the following general steps to correct the problem. 1. If the mouse uses a wireless connection, insert new batteries and confirm there is a good connection. Reinstall the program experiencing mouse failure. 5. Remove any recently added... Port, external MIC or Speakers, PCI Express Card, 5-in-1 Card Reader or Volume Wheel fail, perform the following actions one at a time to correct the problem.
Service Guide
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... Visually check them for the system board in loop mode at the time of the failure is detected, do the following devices: • Non-Acer devices • Printer, mouse, and other external devices • Battery pack • Hard disk drive • DIMM • CD-ROM/... damage. Follow these procedures to verify that the power supply being used at least 10 times. 2. Power-on page 140.): 1. Undetermined Problems The diagnostic problems does not identify which adapter or device failed, which installed devices are supported by a variety of the following : 1. Power-off the computer...
... Visually check them for the system board in loop mode at the time of the failure is detected, do the following devices: • Non-Acer devices • Printer, mouse, and other external devices • Battery pack • Hard disk drive • DIMM • CD-ROM/... damage. Follow these procedures to verify that the power supply being used at least 10 times. 2. Power-on page 140.): 1. Undetermined Problems The diagnostic problems does not identify which adapter or device failed, which installed devices are supported by a variety of the following : 1. Power-off the computer...
Service Guide
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... looking for ways to optimize and improve our services, so if you have included an Acrobat File to facilitate the problem-free downloading of our technical material. These can download information on Acer's International Traveler's Warranty (ITW) • Returned material authorization procedures • An overview of all the support services we offer...
... looking for ways to optimize and improve our services, so if you have included an Acrobat File to facilitate the problem-free downloading of our technical material. These can download information on Acer's International Traveler's Warranty (ITW) • Returned material authorization procedures • An overview of all the support services we offer...
Service Guide
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... brightness hotkeys 13 C Camera Module Removing 86, 87, 103 Replacing 102, 105, 108 Closed Front View 7 Closed Rear View 7 Common Problems 140 computer on indicator 9 CPU Removing 79 Replacing 111 D DIMM Modules Index Replacing 132 Display 5 display hotkeys 13 E EasyTouch Failure 150 ...List 163 H Hard Disk Drive Removing 57 Replacing 129 HDTV Switch Failure 151 Hibernation mode hotkey 13 Hot Keys 11 I Indicators 9 Intermittent Problems 152 Internal Microphone Failure 145 Internal Speaker Failure 144 J Jumper and Connector Locations 157 K Keyboard Removing 49 Replacing 136 Keyboard Failure 143 ...
... brightness hotkeys 13 C Camera Module Removing 86, 87, 103 Replacing 102, 105, 108 Closed Front View 7 Closed Rear View 7 Common Problems 140 computer on indicator 9 CPU Removing 79 Replacing 111 D DIMM Modules Index Replacing 132 Display 5 display hotkeys 13 E EasyTouch Failure 150 ...List 163 H Hard Disk Drive Removing 57 Replacing 129 HDTV Switch Failure 151 Hibernation mode hotkey 13 Hot Keys 11 I Indicators 9 Intermittent Problems 152 Internal Microphone Failure 145 Internal Speaker Failure 144 J Jumper and Connector Locations 157 K Keyboard Removing 49 Replacing 136 Keyboard Failure 143 ...