Lexmark Genesis S815 Support Question
Lexmark Genesis S815 Support Question
Find answers below for this question about Lexmark Genesis S815.Need a Lexmark Genesis S815 manual? We have 4 online manuals for this item!
Question posted by zoranp on June 14th, 2012
Lexmark Genesis
having printhead error cannot solve it with cleaning as suggested
Current Answers
Answer #1: Posted by LexmarkListens on June 15th, 2012 5:59 AM
LexmarkListens
Member since:
July 1st, 2011 Points: 1,410,540
Member since:
July 1st, 2011 Points: 1,410,540
Related Lexmark Genesis S815 Manual Pages
User Manual - Page 2
...
Ordering and replacing supplies 13
Ordering ink cartridges...13 Using genuine Lexmark ink cartridges...13 Replacing ink cartridges...14 Ordering paper and other supplies...15 Recycling Lexmark products...16
Using the printer control panel buttons and menus 17
Using the printer control panel...17 Understanding the home screen...18 Navigating menus using the touch...
User Manual - Page 8
...
Setup documentation The setup documentation came with fewer cartridges. • Clean the printhead. Follow the instructions to print documents using printer software • Setting up and configuring the printer on a network,
depending on your printer model
• Caring for reuse or recycling through the Lexmark Cartridge Collection Program.
For updates, check our Web site at http...
User Manual - Page 9
... they may serve you looking for your country or region can be found on the Support Web site (http://support.lexmark.com) or on the printed warranty that came with your printer. The latest supplemental information, updates, and online technical support:
• Troubleshooting hints and tips • Frequently asked questions • Documentation...
User Manual - Page 13
... the ink cartridges individually or in packs. • You can order a mix of your needs. • Check the yield rate on your product.
Using genuine Lexmark ink cartridges
Lexmark printers, ink cartridges, and photo paper are designed to perform together for superior print quality, and our inks are formulated to...
User Manual - Page 15
Use two hands to air.
6 Close the printer. Note: Install the new ink cartridges immediately after removing the protective cap to avoid exposing the ink to install the black cartridge. Part Number 1021294
Paper
Paper size
Lexmark photo paper
• Letter • A4 • 4 x 6 in. •L
Notes:
• Availability may vary by country...
User Manual - Page 126
... prints. Notes:
• Cleaning the printhead nozzles uses ink, so clean them only when necessary. • Deep cleaning uses more ink, so try the Clean Printhead option first to save ink. • If the ink levels are too low, then you aligned the cartridges to : > More Options > Clean Printhead or Deep Clean Printhead
A cleaning page prints.
Using the printer software (Windows only...
User Manual - Page 127
... HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer, making sure to your printer or with the touch-screen cloth that can be used to clean the interior may damage the finish of the printer.
4 Wipe only the outside of the printer, unplug the power cord from the wall outlet...
User Manual - Page 128
... solve your problem
Visit our Web site at http://support.lexmark.com to find the following:
• Knowledgebase articles with the latest information and troubleshooting for your printer • Live online technical support • Contact numbers for telephone technical support
Setup troubleshooting
• "Incorrect language appears on the display" on page 129 • "Printhead errors...
User Manual - Page 129
Printhead errors
If the "Before you troubleshoot" checklist does not solve the problem, then try the following :
CHANGE THE LANGUAGE USING THE PRINTER MENUS
1 From the home screen, navigate to:
> Device Setup > Language
2 Select a language, and then touch Accept. 3 Touch Yes to confirm this setting. Troubleshooting
129
• "...
User Manual - Page 190
...send e-mail 145 cannot send faxes 146 cartridges, ink
ordering 13 using genuine Lexmark 13 changing default printing mode 51 changing page order 35 changing Power Saver ...146 memory card
troubleshooting 152 choosing a splitter, faxing 93 cleaning exterior of the printer 126
cleaning printhead nozzles 126 cleaning the printer control panel 127 Club Internet 102 collating copies 58 Communication ...
User Manual - Page 194
...printer does not respond 134 printer memory fax 98 printer printing blank pages 134 printer problems, basic solutions 128 Printer Settings 87 Printer Setup Wizard 87 printer software installing 27 uninstalling 26
printer solutions 122 printer, setting as default 50 printhead
aligning 125 printhead access door
location 11 printhead error 129 printhead nozzles
cleaning...recycling 7 Lexmark products ...
User Manual - Page 195
... 111 wireless network 111 streaks or lines on
display 129 page does not print 132 printer does not respond 134 printer printing blank pages 134 printhead error 129 software did not install 130 shared printing 110
sharing printer in the printer 136 paper or specialty media 139 troubleshooting, memory card cannot print from wireless to USB...
User Manual - Page 196
... printed image 140
troubleshooting, setup cannot print through USB 135 incorrect language appears on display 129 page does not print 132 printer does not respond 134 printer printing blank pages 134 printhead error 129 software did not install 130
troubleshooting, wireless cannot print over wireless network 155 changing wireless settings after installation (Mac) 103...
Quick Reference Guide - Page 8
..., application, or flash drive for the following printer models:
• LexmarK S815 • Lexmark S816
About your printer. Before replacing and recycling your printer model).
• Scan and save them to Power Saver
mode after the printer has been idle for printing documents that came with fewer cartridges. • Clean the printhead. Use the preview features found in High...
Quick Reference Guide - Page 47
... of Power Saver mode or will briefly come out of your prints.
Ordering and replacing supplies
47 Using the printer control panel
1 Load plain paper. 2 From the home screen, navigate to : > More Options > Clean Printhead or Deep Clean Printhead
A cleaning page prints. Note: Do not remove the alignment page until printing is sometimes due to clogged...
Quick Reference Guide - Page 73
...74 • "Printhead errors" on page 75 • "Software did not install" on page 76
Troubleshooting
73
Using the Service Center to solve printer problems
The Service Center...errors. • Check for your problem
Visit our Web site at http://support.lexmark.com to printer maintenance tasks and customer support. Troubleshooting
Before you troubleshoot
Use this checklist to solve most printer...
Quick Reference Guide - Page 75
... not touch the printhead nozzles. Troubleshooting
75
Printhead errors
If the "Before you troubleshoot" checklist does not solve the problem, then try the following:
REMOVE AND REINSERT THE PRINTHEAD
1 Open the front door of the printer, and then open the printhead access door.
2 Pull the latch forward, and then remove the printhead.
3 Wipe the printhead contacts using a clean, lint-free...
Quick Reference Guide - Page 95
... control panel buttons and icons 18 location 17
printer does not respond 79 printer features 9 printer models 8 printer printing blank pages 79 printer problems, basic solutions 73 printer software
installing 49 printer solutions 70 printhead
aligning 47 printhead access door
location 17 printhead error 75 printhead nozzles
cleaning 47 printing
documents 54 network setup page 82 on both sides...
Quick Reference Guide - Page 96
...language appears on
display 74 page does not print 77 printer does not respond 79 printer printing blank pages 79 printhead error 75 software did not install 76 welcome screen did not...(TTI) setting 42 troubleshooting checking an unresponsive
printer 73 contacting technical support 73 fax checklist 88 Service Center 73 solving basic printer problems 73 wireless network 81 troubleshooting, fax cannot...
SmartSolutions User's Guide - Page 34
Printer shows an error
The printer may show the following suggestions to clear the error messages.
Unable to Connect to a network. For more information, see "Printer cannot
connect to the network" on page 19.
This appears when the printer is a proxy?"
No Internet Connection Detected
• Check the printer network connection. For more information, see
"How do I check the...
Similar Questions
Printhead Error 2 Printer Stopped Before Copy Was Completed
(Posted by AETPE 9 years ago)
Printhead Error 2 On Lexmark S515
I received the following messgae re: my Lexmark s515: "Printhead Error 2". Please help.
I received the following messgae re: my Lexmark s515: "Printhead Error 2". Please help.
(Posted by bhowe76189 10 years ago)
Genesis S815 And Its Constantly Saying The Printer Heads Need Cleaning.
Genesis S815 and its constantly saying the printer heads need cleaning. I'm getting fed up of the p...
Genesis S815 and its constantly saying the printer heads need cleaning. I'm getting fed up of the p...
(Posted by jimmymidge 11 years ago)