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User Guide - Page 8
... in addition to our customers - You have a problem, our knowledgeable, dedicated customer service department will receive the utmost satisfaction and enjoyment from all of your new computer. eMachines stands behind our value proposition to high-quality, brand-name components at eMachines.
2
www.eMachines.com Please read this manual carefully to come. We have highlighted some basic care...
User Guide - Page 36
...drive uses 3.5-inch diskettes (sometimes called floppy disks).
Double-click the
diskette drive letter (for storing files or transferring files to another computer. Diskette slot
Drive activity light
Eject button
To...label facing up.
2 To access a file on the diskette, click Start, then click My Computer. Diskettes are useful for example, the A: drive), then double-click the file name.
3 ...
User Guide - Page 61
Chapter 6
Troubleshooting
• Troubleshooting typical hardware and software problems
• Getting telephone support • Using automated troubleshooting
systems • Getting tutoring and training
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User Guide - Page 62
....
■ Make sure that you followed each instruction.
■ If an error occurs in the Search box , then click the arrow.
56
www.eMachines.com Chapter 6: Troubleshooting
Safety guidelines
While troubleshooting your computer, follow these things first:
■ Make sure that the AC power adapter is connected to troubleshoot your computer problem if:
■ Power cords or plugs are...
User Guide - Page 68
... to which you do not have typed a URL (Web address) incorrectly, you still get the error, your ISP may be having multiple programs open the browser.
Chapter 6: Troubleshooting
Internet
See also "Modem (dial-up)" on your computer
62
www.eMachines.com If you have been made correctly. - OR -
You see an "Unable to locate...
User Guide - Page 69
...service provider (ISP) is set up
correctly. Press each key to make sure that the keyboard port works. ■ Reinstall the keyboard device driver. Let the keyboard dry before using an aerosol can of air with your ISP for technical support.
For more information, see a "keyboard stuck" or "key failure" error...keyboard and turn off your computer. Troubleshooting
People are sending you e-...
User Guide - Page 70
...Desktop PC Back" on page 62.
Help and Support
For more information about troubleshooting memory errors, click Start, then click Help and Support.
Chapter 6: Troubleshooting
Memory
You see a "Not enough memory" error message ■ Close all messages are set correctly.
64
www.eMachines... error in the My Computer window ■ Reboot your telephone service to get the correct code to...
User Guide - Page 71
...problem that the connectors are not using your telephone. Line noise is on this line, call your telephone service.
■ Try connecting with your house or a telephone line at a slower rate, abort downloads, or even disconnect. Wiggle the modem cable to the same telephone line as 1). www.eMachines... from which you are free from corrosion and all settings are secure. These lines...
User Guide - Page 72
...problems with the modem connection. ■ Shut down and restart your ISP for example, someone is on your computer. See "Desktop PC Back" on page 10 to make sure that came with just one program. ■ Review the troubleshooting...Current fax technology only supports a maximum send and receive rate of 14,400 bps. Other factors, such as line noise, telephone service provider equipment, or ...
User Guide - Page 73
... modem did not pass diagnostics. If the handshaking sounds are too loud, you get an error such as port already open or the modem has failed to close the Phone and Modem ...it begins handshaking. www.eMachines.com
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If no modem information is in the Search box , then click the arrow. If information about modem troubleshooting, click Start, then click Help and Support. The modem is a...
User Guide - Page 76
... port.
■ Make sure that the power cord is online. Press the button to put the printer online.
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www.eMachines.com Chapter 6: Troubleshooting
Networks
You cannot connect to your company network Every network is online. Replace any damaged cables. Help and Support
For more information about network troubleshooting, click Start, then click Help and...
User Guide - Page 77
Troubleshooting
■ Check the cable for instructions on installing the printer driver.
If your printer for bent or broken pins. ■ If the printer you want to print to work offline:
1 Click Start, then click Control Panel.
The Control Panel window opens. See the guide that came with your
Control Panel is in the printer setup.
The...
User Guide - Page 78
...troubleshooter in the Search box , then click the arrow.
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www.eMachines.com
See the printer documentation for instructions for adding additional memory. For more information, see "Adjusting the volume" on page 21.
■ Make sure that mute controls are using external speakers, see the speaker setup... printer is out of paper" error message After adding paper, make sure that the speakers are ...
User Guide - Page 79
... support
Before calling eMachines Customer Care
If you have a technical problem with your computer, follow these recommendations before contacting Customer Care:
■ Make sure that your computer is connected correctly to the instructions provided with a detailed description of your problem, including the exact text of any error messages, and the steps you have you follow troubleshooting...
User Guide - Page 86
... could fall into such power lines or circuits. Warning
When installing or realigning an outside antenna system, extreme care should be fatal.
7 6
5 4 3
1
2
Antenna and satellite grounding
Reference Grounding component
1
Electric service equipment
2
Power service grounding electrode system (NEC Art 250, Part H)
3
Ground clamps
4
Grounding conductors (NEC Section 810-21)
5
Antenna...
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