User Guide
Page 3
... 2-1 Unpacking 2-2 Machine Overview 2-4 Installing Drum and Toner Cartridges 2-10 Making Connections 2-12 Powering On the Machine 2-14 Loading Paper 2-15 Help List...2-18 Machine Setup 2-19 Installing Software 2-23 3 Copy 3-1 Copying Procedure 3-2 Basic Copy Features 3-6 Special Copy Features 3-10 Using Interrupt 3-14 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page i Europe 1-14...
... 2-1 Unpacking 2-2 Machine Overview 2-4 Installing Drum and Toner Cartridges 2-10 Making Connections 2-12 Powering On the Machine 2-14 Loading Paper 2-15 Help List...2-18 Machine Setup 2-19 Installing Software 2-23 3 Copy 3-1 Copying Procedure 3-2 Basic Copy Features 3-6 Special Copy Features 3-10 Using Interrupt 3-14 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page i Europe 1-14...
User Guide
Page 25
Using the instructions provided in this chapter, unpack and setup your machine ready for use your machine, there are a number of tasks to use . ¾ Unpacking 2-2 ¾ Machine Overview 2-4 ¾ Installing Drum and Toner Cartridges 2-10 ¾ Making Connections 2-12 ¾ Powering On the Machine 2-14 ¾ Loading Paper 2-15 ¾ Help List 2-18 ¾ Machine Setup 2-19 ¾ Machine Setup 2-23 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 2-1 2 Getting Started Before you start to perform.
Using the instructions provided in this chapter, unpack and setup your machine ready for use your machine, there are a number of tasks to use . ¾ Unpacking 2-2 ¾ Machine Overview 2-4 ¾ Installing Drum and Toner Cartridges 2-10 ¾ Making Connections 2-12 ¾ Powering On the Machine 2-14 ¾ Loading Paper 2-15 ¾ Help List 2-18 ¾ Machine Setup 2-19 ¾ Machine Setup 2-23 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 2-1 2 Getting Started Before you start to perform.
User Guide
Page 27
Getting Started 4 z The appearance of the power cord and the telephone line cord may vary according to Country. ¾ Ensure the following components are available: AC Power Cord User Documentation Starter Toner Cartridge WorkCentre M20 and M20i only: Drum Cartridge Telephone Line Cord USB Cable Software Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 2-3
Getting Started 4 z The appearance of the power cord and the telephone line cord may vary according to Country. ¾ Ensure the following components are available: AC Power Cord User Documentation Starter Toner Cartridge WorkCentre M20 and M20i only: Drum Cartridge Telephone Line Cord USB Cable Software Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 2-3
User Guide
Page 34
Getting Started Installing Drum and Toner Cartridges 1 ¾ Pull the release latch to open before opening the front cover. 2 ¾ Open the front cover. 3 ¾ If the cartridge locking lever is always open the side cover. CAUTION: Ensure the side cover is in the lower position, turn the lever upward until it locks into place. Page 2-10 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
Getting Started Installing Drum and Toner Cartridges 1 ¾ Pull the release latch to open before opening the front cover. 2 ¾ Open the front cover. 3 ¾ If the cartridge locking lever is always open the side cover. CAUTION: Ensure the side cover is in the lower position, turn the lever upward until it locks into place. Page 2-10 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
User Guide
Page 35
... cartridge need to direct sunlight or touch the drum surface. CAUTION: Do not expose the green drum to Standby mode. Damage or poor image quality may result. 5 z Xerox has included a Starter Toner Cartridge. The product returns to light for an extended period. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 2-11 Getting Started Shaking...
... cartridge need to direct sunlight or touch the drum surface. CAUTION: Do not expose the green drum to Standby mode. Damage or poor image quality may result. 5 z Xerox has included a Starter Toner Cartridge. The product returns to light for an extended period. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 2-11 Getting Started Shaking...
User Guide
Page 165
... Admin Tools [Passcode Protect] Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 9-25 New Drum - Serial Number - Notify Toner Low - Check the Serial Number 1 ¾ Press the [Machine Status] key. 2 ¾ Using the Navigation ...System Admin Tools have already been passcode protected, type in System Admin Tools: - Billing Counters ) These tools can also be accessed using Xerox CentreWare, refer to the System Administration Guide for more information. Machine Administration Maintenance Tools A number of maintenance tools are provided in the password...
... Admin Tools [Passcode Protect] Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 9-25 New Drum - Serial Number - Notify Toner Low - Check the Serial Number 1 ¾ Press the [Machine Status] key. 2 ¾ Using the Navigation ...System Admin Tools have already been passcode protected, type in System Admin Tools: - Billing Counters ) These tools can also be accessed using Xerox CentreWare, refer to the System Administration Guide for more information. Machine Administration Maintenance Tools A number of maintenance tools are provided in the password...
User Guide
Page 168
System Admin Tools [Passcode Protect] New Drum [On] Page 9-28 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Otherwise, select [Off] and press [Enter] to zero, select [On] and press [Enter]. Machine Administration New Drum This function is used to reset the drum counter after the drum has been replaced. 1 ¾ Press the [Machine Status] ...[Enter]. ¾ If the System Admin Tools have already been passcode protected, type in the password and press [Enter]. 3 ¾ Select [New Drum] and press [Enter]. ¾ To set the drum counter to exit the selection.
System Admin Tools [Passcode Protect] New Drum [On] Page 9-28 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Otherwise, select [Off] and press [Enter] to zero, select [On] and press [Enter]. Machine Administration New Drum This function is used to reset the drum counter after the drum has been replaced. 1 ¾ Press the [Machine Status] ...[Enter]. ¾ If the System Admin Tools have already been passcode protected, type in the password and press [Enter]. 3 ¾ Select [New Drum] and press [Enter]. ¾ To set the drum counter to exit the selection.
User Guide
Page 169
..., type in the password and press [Enter]. 3 ¾ Select [Clean Drum] and press [Enter]. System Admin Tools [Passcode Protect] System Admin Tools [Clean Drum] Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 9-29 The Xerox WorkCentre M20 or M20i will print a special cleaning page. Machine Administration Clean Drum If streaks or spots appear on the prints, the...
..., type in the password and press [Enter]. 3 ¾ Select [Clean Drum] and press [Enter]. System Admin Tools [Passcode Protect] System Admin Tools [Clean Drum] Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 9-29 The Xerox WorkCentre M20 or M20i will print a special cleaning page. Machine Administration Clean Drum If streaks or spots appear on the prints, the...
User Guide
Page 170
...of prints produced by the toner. - the number of prints produced by the drum. - System Admin Tools [Passcode Protect] System Admin Tools [Billing] Page 9-30 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Total Impressions - the number of prints since the toner was last ...; If the System Admin Tools have already been passcode protected, type in the WorkCentre M20i. Replaced Toner - the number of prints produced by the machine. - the number of prints since the drum was last replaced. - Platen Scan Page - the number of originals scanned from...
...of prints produced by the toner. - the number of prints produced by the drum. - System Admin Tools [Passcode Protect] System Admin Tools [Billing] Page 9-30 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Total Impressions - the number of prints since the toner was last ...; If the System Admin Tools have already been passcode protected, type in the WorkCentre M20i. Replaced Toner - the number of prints produced by the machine. - the number of prints since the drum was last replaced. - Platen Scan Page - the number of originals scanned from...
User Guide
Page 176
...106R01048 106R01047 113R00671 To obtain supplies, contact your local Xerox representative, giving the company name, the product number and the machine serial number. Maintenance Ordering Supplies The Toner Cartridge and the Drum Cartridge are listed below to keep a record of the... telephone number. The customer replaceable unit part numbers are available as customer replaceable units. Supplies Telephone Number: Page 10-4 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
...106R01048 106R01047 113R00671 To obtain supplies, contact your local Xerox representative, giving the company name, the product number and the machine serial number. Maintenance Ordering Supplies The Toner Cartridge and the Drum Cartridge are listed below to keep a record of the... telephone number. The customer replaceable unit part numbers are available as customer replaceable units. Supplies Telephone Number: Page 10-4 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
User Guide
Page 180
... or poor image quality may result. Replacing the Drum Cartridge The useful life of the drum cartridge is near the end of a drum. The machine displays 'Drum Warning' when the drum is approximately 20,000 copies/prints. Approximately 1,000...drum surface. A high rate of 2 Sided copying/printing reduces the overall life of life. Maintenance Drum Cartridge The Drum Cartridge requires replacement when the drum life warning is always open the side cover. If streaks or spots are being experienced on page 9-25. Page 10-8 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i...
... or poor image quality may result. Replacing the Drum Cartridge The useful life of the drum cartridge is near the end of a drum. The machine displays 'Drum Warning' when the drum is approximately 20,000 copies/prints. Approximately 1,000...drum surface. A high rate of 2 Sided copying/printing reduces the overall life of life. Maintenance Drum Cartridge The Drum Cartridge requires replacement when the drum life warning is always open the side cover. If streaks or spots are being experienced on page 9-25. Page 10-8 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i...
User Guide
Page 181
Maintenance 3 z The toner cartridge must be removed to replace the drum cartridge. ¾ Turn the cartridge locking lever upwards to release the toner cartridge. 4 ¾ Pull out the used drum cartridge. 5 ¾ Unpack the new drum cartridge and slide it in place, making sure not to touch the surface of the drum. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 10-9
Maintenance 3 z The toner cartridge must be removed to replace the drum cartridge. ¾ Turn the cartridge locking lever upwards to release the toner cartridge. 4 ¾ Pull out the used drum cartridge. 5 ¾ Unpack the new drum cartridge and slide it in place, making sure not to touch the surface of the drum. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 10-9
User Guide
Page 182
Page 10-10 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide The machine returns to the "Maintenance Tools" on page 9-25. To reset the counter manually refer to Standby mode. ) If the counter is not reset, 'Drum Warning' may appear before the new drum reaches its maximum life. Select [Yes] and press [Enter]. Maintenance 6 ¾ Reinstall the toner cartridge, then lock the lever. ¾ Close the front cover and the side cover. ¾ The display shows [New Drum Unit?].
Page 10-10 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide The machine returns to the "Maintenance Tools" on page 9-25. To reset the counter manually refer to Standby mode. ) If the counter is not reset, 'Drum Warning' may appear before the new drum reaches its maximum life. Select [Yes] and press [Enter]. Maintenance 6 ¾ Reinstall the toner cartridge, then lock the lever. ¾ Close the front cover and the side cover. ¾ The display shows [New Drum Unit?].
User Guide
Page 193
... the bypass paper. Ensure a replacement cartridge is near the end of 2 Sided printing. 11-9. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 11-11 Refer to "Drum Cartridge" on the edge of the error is empty Replace the drum cartridge. Overheat Group Not Available You have the requested feature such as dark marks...
... the bypass paper. Ensure a replacement cartridge is near the end of 2 Sided printing. 11-9. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 11-11 Refer to "Drum Cartridge" on the edge of the error is empty Replace the drum cartridge. Overheat Group Not Available You have the requested feature such as dark marks...
User Guide
Page 196
... persists, clean the Drum Cartridge. Copying Problems CONDITION SUGGESTED SOLUTION The LCD does not turn on the Document Glass or face up piece of paper or a credit card. In high humidity areas do not leave paper in the Document Feeder. Page 11-14 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Troubleshooting Problem...
... persists, clean the Drum Cartridge. Copying Problems CONDITION SUGGESTED SOLUTION The LCD does not turn on the Document Glass or face up piece of paper or a credit card. In high humidity areas do not leave paper in the Document Feeder. Page 11-14 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Troubleshooting Problem...
User Guide
Page 197
... the toner cartridge and tap along the top of copy paper remaining in the Windows Control Panel to ensure that the toner and drum cartridges are forms, newsletters, books etc. Take care not to touch the exposed toner on and off frequently. be correct. The...lines. The port setting is still not possible, replace the cable. Replace paper in the cartridge. If printing is incorrect. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 11-15 Check/adjust paper guides. Remove the toner cartridge. cable or USB cable is being left side ...
... the toner cartridge and tap along the top of copy paper remaining in the Windows Control Panel to ensure that the toner and drum cartridges are forms, newsletters, books etc. Take care not to touch the exposed toner on and off frequently. be correct. The...lines. The port setting is still not possible, replace the cable. Replace paper in the cartridge. If printing is incorrect. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 11-15 Check/adjust paper guides. Remove the toner cartridge. cable or USB cable is being left side ...
User Guide
Page 202
... on the original Check with the party sending the original that the original is a clean copy. Ensure there enough toner. Page 11-20 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide For example, dirty scan glass or dirty scan lamp. Refer to a fault or operator error at the remote Fax. Check with... remote Fax. Troubleshooting PROBLEM SUGGESTED SOLUTION The received original is printed dark and is illegible or black stripes are made on the machine, clean the drum.
... on the original Check with the party sending the original that the original is a clean copy. Ensure there enough toner. Page 11-20 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide For example, dirty scan glass or dirty scan lamp. Refer to a fault or operator error at the remote Fax. Check with... remote Fax. Troubleshooting PROBLEM SUGGESTED SOLUTION The received original is printed dark and is illegible or black stripes are made on the machine, clean the drum.
User Guide
Page 208
Specifications General Specifications ITEM Input paper tray capacity Output tray capacity Toner cartridge life Drum life Operating Environment Paper size and weight Original document width and weight Document Feeder capacity Power rating Power consumption Weight Dimensions (... W in Standby mode 430 W / 420 W during operation 32 kg (Drum and Toner Cartridges included) 540 x 441 x 488 mm (21 x 17 x 19 inches) without Tray 2 540 x 441 x 619 mm (21 x 17 x 24.4 inches) with Tray 2 C20 = 32MB, M20 = 32MB, M20i = 80MB Page 12-6 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
Specifications General Specifications ITEM Input paper tray capacity Output tray capacity Toner cartridge life Drum life Operating Environment Paper size and weight Original document width and weight Document Feeder capacity Power rating Power consumption Weight Dimensions (... W in Standby mode 430 W / 420 W during operation 32 kg (Drum and Toner Cartridges included) 540 x 441 x 488 mm (21 x 17 x 19 inches) without Tray 2 540 x 441 x 619 mm (21 x 17 x 24.4 inches) with Tray 2 C20 = 32MB, M20 = 32MB, M20i = 80MB Page 12-6 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
User Guide
Page 211
...Solving Problems 11-14 Batch TX 6-13 Billing Counters 9-30 Book Copy copy 3-12 Bypass Tray 4-5 C Calling for Service 1-5 Changing the Master Code 9-20 Clean Drum 9-29 Cleaning Control Panel and LCD Display 10-3 Outside Areas 10-3 Clear Memory 9-24 Clone copy 3-7 Collated copy 3-8 Color Original copy 3-8 E-mail 5-7 Component ...Settings Tab 9-10 Using ControlCentre 9-9 Conventions 1-3 Copier Problems Solution Chart 11-14 Copy 3-6 1-2 Sided 3-7 Auto Fit 3-7 Auto Suppress 3-12 Book Copy 3-12 Clone 3-7 collated 3-8 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page Index - 1
...Solving Problems 11-14 Batch TX 6-13 Billing Counters 9-30 Book Copy copy 3-12 Bypass Tray 4-5 C Calling for Service 1-5 Changing the Master Code 9-20 Clean Drum 9-29 Cleaning Control Panel and LCD Display 10-3 Outside Areas 10-3 Clear Memory 9-24 Clone copy 3-7 Collated copy 3-8 Color Original copy 3-8 E-mail 5-7 Component ...Settings Tab 9-10 Using ControlCentre 9-9 Conventions 1-3 Copier Problems Solution Chart 11-14 Copy 3-6 1-2 Sided 3-7 Auto Fit 3-7 Auto Suppress 3-12 Book Copy 3-12 Clone 3-7 collated 3-8 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page Index - 1
User Guide
Page 212
...Data 9-16 Dialing Methods Keypad Dialing 6-6 Manual Dialing 6-7 Manual Group Dialing 6-7 Redial 6-7 Document Feeder 3-3, 5-2, 6-2, 8-3 Document Glass 3-4, 6-3, 8-4 Drum Cartridge 10-8 Replacing the Drum Cartridge 10-8 Drum Cartridge, installing 2-10 Drum Cleaning 9-29 Drum Replacement 9-28 E Edge Erase copy 3-11 E-mail 5-2, 5-8 2 Sided 5-7 color original 5-7 Original Type 5-7 E-mail key 5-3 E-mail, File... Problems Solution Chart 11-19 Faxing Procedure 6-2 Features Fax 6-8 File Type 5-6 Firmware Update Tab 9-12 Page Index - 2 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
...Data 9-16 Dialing Methods Keypad Dialing 6-6 Manual Dialing 6-7 Manual Group Dialing 6-7 Redial 6-7 Document Feeder 3-3, 5-2, 6-2, 8-3 Document Glass 3-4, 6-3, 8-4 Drum Cartridge 10-8 Replacing the Drum Cartridge 10-8 Drum Cartridge, installing 2-10 Drum Cleaning 9-29 Drum Replacement 9-28 E Edge Erase copy 3-11 E-mail 5-2, 5-8 2 Sided 5-7 color original 5-7 Original Type 5-7 E-mail key 5-3 E-mail, File... Problems Solution Chart 11-19 Faxing Procedure 6-2 Features Fax 6-8 File Type 5-6 Firmware Update Tab 9-12 Page Index - 2 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide